An emergency dishwasher repair was handled very professionally and promptly. After explaining my problem to Oleg he was able to get the technician to provide service late on a Friday afternoon. Vlad arrived in 30 minutes and did a thorough and complete job. He was very professional, personable and respectful. I was very satisfied with AP Appliance Repair and would not hesitate to use hem again. Thank you Oleg and Vlad! Donna O. read more

Trying to get an answer about a warranty work order since Sept 8th. No call backs no answers to emails... I'm currently on hold... almost 30 minutes! I'll update on my call soon. I'm pretty sure this place is fake. read more

AP Appliance Repair - Let's see how long I'll be on hold. - Appliances & Repair Near Me - San Rafael, California

"AP Appliance Repair" is my dependable go-to whenever an appliance acts up. They respond quickly, fix things efficiently, and are always a pleasure to work with. Truly excellent service every time. Five Stars! read more

They were assigned by Fidelity National Home Warranty and were able to make and keep an appointment even after we changed it on the fly twice. I spoke with Oleg and a few others during the process. Vlad was the technitian who came out and worked very hard to get our freezer working again. he took his time and did a thorough job. In the end we were unable to fix one of the 3 issues, but we did discover that the problem was in the water supply to the freezer and not the freezer itself. I had a very good experience with AP. They could be difficult to understand over the phone at times, but with a little patience, we made everything work. read more

Very professional, knowledgeable and kind. Respected my home as well! Would highly recommend.

Whirlpool sent this company for a warranty repair on our 8 month old refrigerator for an intermittent freezing in the refrigerator problem. Technician barely looks at it, says the doors can't be leveled, door gasket needs replacing, will come back with parts. Crickets. Never came back, never answered my calls. Problem comes back 6 months later, whirlpool sets up an appointment, no show. I call, he says they don't do Whirlpool any more, which is news to Whirlpool. A tech from another company comes out, repairs an the problems in half an hour. Find another company who actually wants to help you read more

I've never dealt with a company as frustrating as this one! I spent 45 minutes on hold just to schedule each visit, and after two separate appointments, they still didn't fix a single thing. Each time they showed up, they did not fix the issue. I'm not sure what's worse--the endless hold times or the fact that the technicians didn't so a thing to solve it. Save yourself the headache and look elsewhere. read more

Great service! Very professional and fast respond! The technician arrived in time, worked confident and was able to fix the refrigerator in one visit! Thank you! read more

id give this incompetent, rude, unprofessional company 0 stars if i could. service tech was late and did not even fix a single thing... spent the whole time rolling his eyes and doing nothing! i think i will have to call someone else to actually get it done. save yourself the trouble, and skip this company. read more

I was assigned AP appliance for my dishwasher repair from my home warranty company. They replaced my dishwasher Control panel and touch pad. They did a great job and Jean who was the customer service representative made sure I was aware of the process and kept me informed throughout the repair. Initially the dishwasher touch pad was the only part replaced. I advised the technician that I wanted the cracked control panel replaced as that was what caused the touch pad underneath it to malfunction. AP appliance boss Oleg told me he would reach out to AHS to see if they would cover the part and cost to install it. I was very happy they did that for me. Overall I have a working dishwasher and am happy with the service provided. That's saying something because AHS has been a nightmare with some of the contractors they have sent me in the past. read more

Everything was done the same day . The technician arrived on time and quickly and professionally found the problem with my oven. He had all the necessary parts in his car. In one visit, my oven was ready to cook my Thanksgiving turkey!!! I am so happy!!! read more

Vlad was assigned to work on my Whirlpool Cabrio dryer; the belt and parts were worn out so the barrel of the dryer wasn't spinning. Well, Vlad took care of it in record time. He was very nice and a well mannered gentleman. AP Appliance was called via our home warranty. I'm so happy with Vlad, his work, AP Appliance, and my now working dryer. I like that AP Appliance kept in contact via text message with me w the appointment reminder. The guy who initially called to schedule the appointment was nice also. An overall perfect experience which is nice because I have a husband, kids, dogs, pigs, a house to take care of and everything else read more

I only write reviews when the business is worthy of my appreciation. This time is an exception. AP Appliance has very poor communication and customer service. They do not have people who speak English to communicate with customers properly and let them know what's happening. I found them terse and unfriendly. They communicated poorly, leaving me without a working microwave for a month. Ultimately, I had to find someone else to fix my microwave. I do NOT recommend them. read more

We were connected to AP Appliance Repair via our home warranty company. Vladimir was so helpful with fixing our broken freezer! He showed up right on time, was very friendly and professional. Not sure what the pricing is normally but we were very happy! Thanks again! read more

VERY BAD EXPERIENCE! BEWARE! I asked Oleg about repairing 2 washing machines, my own and the one in my studo apartment. Oleg sent a young technician who diagnosed the problem (a sensor on my washing machine) and informed me THE PART WOULD COST $450. He repaired the washing machine in the studo apt, a problematic drain hose which did not need replacement. I paid $150 for the visit. I did my own research on my washing machine, discovered the sensor costs about $45-50 and is easy to install. I called Oleg, told him the part was not $450 and finally, two weeks after my initial call, he replaced the sensor for an additional charge for the part--$55. Days after the "repair" to the studio apartment washer, it failed, once again, to drain. I called and was told I would need to pay for a separate assessment, the work evidently not guaranteed as promised on the website. Oleg was rude and insisted he had done nothing that required an apology or further work. read more

My 10 year old Jennair range/oven stopped working. I requested service from the Jennair website. It directed me to schedule an appointment for about a week later. (We would live without the oven until then). The next day (Monday) Alex from AP Appliance Repair in San Rafael called me to get some details, and he told me that Oleg (in Petaluma) would be able to come the next afternoon. That worked for me. Oleg came and quickly diagnosed the problem and fixed it. It was an over igniter failure, a very common failure for an oven of my age. He had the generic version of the part. Oleg and AP Appliance Repair did a great job, were timely, friendly, and did it for reasonable fee. My oven works again now! We can have a pizza this Friday! read more

AP Appliance Repair - My oven looks similar to this (not exact but close). This is what the ignitor that was replaced in the oven looks like. - Appliances & Repair Near Me - San Rafael, California

AP Appliance Repair did a great job fixing our dishwasher. The tech Alex arrived on time and had our dishwasher working again within 1 hour! I will call them from now on if we have an appliance that needs a repair! read more

BEST APPLIANCE SERVICE EVER! I'm a homeowner of 20+ years. I knew Victor was amazing when I saw his clean beautiful car pull up with the neatest, most organized, efficient trunk I've ever seen in my life. He brought in one gleaming, clean, organized tool bag - like a Dr going in to surgery! Neat, professional, kindly, a true expert, he clearly is a natural genius with anything mechanical, turns out he's had this avid talent since childhood, so he's had decades of experience. He diagnosed the problems with 2 appliances, a washer and dryer, ordered the parts, and then solved an oven light mystery in moments that an entire home warranty company and General Electric staff itself could not solve - now fixed! I can bake again! Highly recommended and they serve a huge SF Bay Area from the wine country to east bay to south bay - seriously - you too will be glad and lucky to have them come to your home! read more

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They responded faster than anyone else on Yelp. The tech was here within 30 minutes. He was able to temporarily make the issue go away by powercycling our Microwave. I still had to pay $100 for the visit. However, he said that I wouldn't have to pay that fee again the next time the issue happens. read more

Fidelity home warranty sent these guys. Gentleman did not speak much English which we quickly concurred with google translate. I let him do his thing and POOF within an hour he had fixed our washer. Found a connector that was the issue. We are grateful for the quick repair and good service! Thank you! read more

Vlad came and assessed the leak from the dishwasher. He pinpointed the exact issue and provided a solution. Vlad is very knowledgeable and professional as well as courteous. Would definitely do business with them again! read more

Very responsive and with reasonable prices. Oleg contacted me right away and came to our house and fixed the fridge problem. Thank you.

Kitchenaid forgot to send the work order for our new dishwasher problem. Alex at AP was very helpful on the phone and squeezed us in after the work order was approved. Vladimir came and fixed the offending spray arm in the dishwasher. He was friendly and knowledgeable. Great service!!!! read more

The guys from AP Appliances were at my house within two hours diagnosed and fixed my issue within 4 days. Very happy with their services.

They were able to come out and help fix my refrigerator ahead of schedule. It was quick and easy.

First visit, was told their first appointment was in 8 day. Technician came- said he fixed our leaking refrigerator. 2 hours later, it was leaking. Scheduled another visit- they said couldn't come for another 8 days. They were scheduled from 10-12- never showed up, no call..... no answer at their telephone number, just a recorded message that they are not available. Would not recommend this company. read more

Our experience with AP appliances has just been incredible. They were super quick, efficient and honest.

AP Appliance Repair to the rescue - AGAIN! Have you ever experienced the click, click, click of a gas burner that never stops? If yes, then you know how annoying it is! We went through our home warranty service, Fidelity, and they sent someone to look at the problem that was not AP Appliance (even though I told them that's the company I wanted to work with) and the other company had no idea what to do. So I paid out of pocket to have AP come out and diagnose the issue and - of course - they knew exactly what to do to repair our burner. They called Fidelity and we were able to use them to fix the issue, which involved changing out the two front burner ignitions. No more clicking and sanity restored! read more

Our (fairly-new) LG washing machine door wouldn't close, and I put out a request on Yelp. I received a response from AP Appliance Repair within a few hours, and Oleg was able to come that same afternoon to take a look. He was very pleasant and professional, explained everything he did to troubleshoot, and in less than an hour he was able to fix the door for a very reasonable flat fee. I would highly recommend AP Appliance Repair - thanks Oleg! read more

I have a forty year old washing machine that needed an agitator repaired. AP Appliance Repair responded immediately with a quote. They confirmed my appointment & showed up on time. The technician identified the problem & repaired quickly. Looking forward to another forty years of using this machine, because AP appliance repair said that they had the spare parts that I would need in the future.. Great customer service! read more

If I could give them 0 stars, I would. I caution future customers to stay away from this company if they are looking for prompt repairs for essential household appliances. AP appliance was sent out by Fidelity National Home Warranty to service my fridge which was not setting the temperature appropriately and freezing items in the refrigerator even though the temperature was set 38-40F. They came out to see the refrigerator 12/14/21, and when I called them on 12/19/21 they said they were in the process of submitting a report for the fridge to either be replaced or to have parts ordered for the fridge to be fixed. This was similar to what was discussed with my tenants who are currently occupying the property. I never heard from them again after this, despite calling several times and leaving voicemails the week following. I expect they must have taken a holiday vacation, but this was not indicated on any of their voicemail boxes. Today is 1/10/22, a full month since AP appliance was sent out to look at my fridge. I called FNHW to check on the status of the repair, and to see if a report had been submitted by AP appliance. I was told by the employee on the phone that the report from AP appliance stated that the fridge was functioning as expected... a complete 180 from what my tenants and I had been told a month prior. I don't know what happened between the initial appointment and the submission of their report and why there is such a disconnect between what we were told and what was reported to FNHW, but I think that I should have been notified of these 'findings' and the changes on the report from what we had been told prior. It blows my mind that any company would operate like this and treat their customers this way and still expect to be in business. I understand the holiday lull and taking a holiday vacation, but as a customer, I expect to have my calls and voicemails answered after the holidays particularly when it is for an essential household appliance. I will be reporting this company to the BBB. read more

Oleg of AP appliance repair was able to find out the issue related to my GE freezer. It took Oleg only few minutes to determine the cause of failure of the freezer. I highly recommend AP for appliances repairs read more

I connected with AP Appliance Repair this morning. I received a call back within an hour. The service call was handled by Oleg this afternoon and I could not be happier. Not to mention the pricing to be extremely fair. Look no further if you are looking for an appliance repair service. Thank you for your help A satified customer in Corte Madera I would give more than 5 stars if i could read more

Alex was great. Very friendly and helpful. Great experience with AP Appliance. Highly recommended

After calling numerous appliance repair companies to find out that they could not come out for a week or more to look at my Samsung refrigerator to determine why the refrigerator side was freezing, I found AP Appliance repair on yelp and sent them a message. Within minutes I received a reply and a phone call. They were able to come out the same day. Yay! The two technicians found the problem, ordered the part and gave me the total cost for the part and repair that same day. Once the part came in the same 2 technicians came back, installed the new part within 30 minutes and now my refrigerator is working properly again! If I ever have another appliance issue, they will be the first company I call. read more

After 6 weeks and way too many visits, my dishwasher still does not work. It won't drain and the control panel is still broken. 6 weeks! First, the wrong parts were ordered. Then after a long wait, the repair was unsuccessful. So another appt was scheduled with the expert who did not come and, again, the repair person could not fix it. Then finally that expert person comes, still cannot fix it, and the repair person goes to get the original "wrong" part only to declare it fixed and the minute the load was done, it still did not work. This is crazy! I found out from fidelity home warranty that they have not told them how many times they have been out so that is why I have to now have a second provider come start the process again. This is horrible and I cannot believe they would lie about this. 1 star. read more

Bosch dryer water leakage The technician had done a great job in resolving the issue and he is competent in his work Thanks read more

Have had a terrible experience w this company and am reposting a review. My experience is through Fidelity Home Warranty so perhaps that is related. they were placed on my claim over 6 months ago for a rattling sound and non functional ice maker -first visit the repairman left the house 1 min after the appt time because "no one responded", he didn't answer his phone after this, the company didn't either -I placed a negative review, they asked me to take it down if they resolved my problem so I did, it's been 6 mo, no fix -the ratting sound sort of dissipated, they couldn't figure out how to take off the bottom portion of my fridge after 2-3 visits so they told me that they didn't need to do anything firthet -they tried a new ice maker, it didn't fix the problem -they have come 4-5 times since then trying to "find out where the water source" of the ice maker is bc that is the problem and still Haven't figured it out -my last attempt to call, they set me up for an appt and they just never showed up. No one even called to follow up after a no-show, after I left another message again telling them there was a no show So now the sound is back and louder then ever and I have no ice maker still after 6 months and at least 5-6 visits. They will prob read this review and try to offer to fix it again but I don't think it's worth my time anymore. I will probably try a company outside of the warrranty which I can't seem to get a hold of someone thru either. Will be my last warranty service (my realtor bought for us which was a very nice gesture). Hope this is helpful. read more

Sadly I have to write this review. I made an appointment with AP appliances. They were very responsive in the beginning. On the day of diagnostics the man arrived and was unsure what he was doing. He was asking about insurance and payment before even seeing the oven. Then when going to the panel box he asked for help on how to open it. Which was another red flag. After going back to the oven he was confused on where to start and what to do. Lastly after only being here for about 5 minutes he just left confused. I have reached out to the company a few times to understand what had happened and if they could send someone else. Now all of a sudden they aren't responding and ignoring all calls. Just save your time, energy and money and try a different company that won't be rude and ignore a problem they could have easily handled. read more

Would give negative 5 stars if I could. Working through Fidelity National Home Warranty, AP Appliance was assigned to repair our microwave and range oven. This started in February. They took our oven control board for repair and never returned it. The oven control board is now gone. Microwave is still not repaired and sitting on my kitchen floor... for three months. Not to mention, I can't cook on our stove with ventilation, because the microwave was removed. In three months, they returned just two of my nearly 20 calls. Never once have answered my calls. Worst Experience Ever. I fear I'll have to drive all the way to Marin to speak to them in person... I feel like I'm in a living nightmare honestly. Work started in February. Status as of May: Microwave sitting on my kitchen floor, Oven control board removed & lost, and lastly, company ghosted me... read more