Furnace decided to go down on a night when temperature had plunged to under five degrees. Even though it was a Sunday, Chad, a technician for Absolute Heat and Air, came over right away, took apart the unit, and carefully explained what was going on. He visually demonstrated the issues inside the unit and was happy to answer my very detailed questions before presenting my options.
Since my furnace was nearing the end of its life anyway, I opted for a new unit. Chad and Terry had it installed in no time and there have been no issues since. I am a very careful decision-maker on these kinds of purchases and definitely shop around. Absolute's pricing was quite good and their work was excellent. Chad and Terry were punctual, personable, pleasant to work with (they installed the unit as i worked in the next room), and they left the area cleaner than they found it. In short, they were total pros. Mike was also good to work with on the business side of things.
Expensive appliance purchases such as these are often fraught with anxiety, and for good reason, as one feels at the mercy of the technician's expertise and such an event can be quite a bite out of the annual budget. After working with Absolute Heat and Air, I feel very comfortable recommending them to anybody in a similar situation, and while nobody wants to have to call the Heat and Air place for a new furnace or air-conditioner, I will happily use this company again when the time comes. read more