I really like a Franklin as a company. They are all quick, knowledgeable and everyone I've interacted with over the years has been friendly. If there's an issue, they're all on top of it. Not to mention their best pricing. We've had lots of work done by Franklin's HVAC, Electrical and Plumbing Teams and their estimates are better than everyone else. I've recommended them all to my neighbors and I'm so happy whenever I see a Franklin vehicle in my neighborhood because I know they're getting the best service. read more

They are predatory. They will send quotes for "suggested" services that they make you think you need. I had another company give me a second opinion and they said nothing needed to be done to the unit. When I confronted them about it, the manager said, we're a business and have overhead. Those are suggested repairs. So that's when I learned that all these quotes for repairs were like a restaurant suggesting an expensive appetizer except telling me the refrigerant was low and needed to find a leak. It's not true and seems criminal to me. They serviced my unit last week and didn't even change the filters. The second company was angry with them after checking everything out. Run from Franklin. read more

After moving to Fayetteville, I asked around about an honest Air company. My son recommended this company and they service his units. I found out from another plumber and air company that these gentlemen don't "give their technician a $500 bonus for getting a new unit put in". Yes, many do this. The technician came out and worked on one of my units that is 20 years old, telling me it was old school and in great shape. THIS WAS FIVE YEARS AGO!!!!! The unit is still in ticking and they will be back next week! What a joy to find honest people! read more

Excellent service very attractive to our needs and reasonable price I highly recommend using them. I recently hire them for more electrical services at our home. read more

Not willing to work with you on pricing. Wanted to charge me $90 for getting rid of water from my drip pan!!! Who does that? read more

Fair price and a good job doing a yearly maintenance on my heat pump and inside air unit.

Our HVAC system was 37 years old and working, but it was limping along with what we are sure was less than efficient. We wanted to get our system replaced before it failed in the high heat of the summer. A couple of companies assessed our home, and Franklin's assessment made more sense. Our ductwork is in our attic, and I had been in the attic over the last couple of years fixing subpar wiring and laying new insolation, so I knew that our ductwork was in a tragic state, with much of it brittle to the touch. Franklin thoroughly replaced our system, including AC, furnace, duct work, and new vent covers and returns. Every member of the Franklin team, from sales, office workers, technicians, and supervisors, was polite, professional, and friendly. We have had contractors doing projects in our homes before, and Franklin was the only one to clean up thoroughly after every workday. The week after Franklin finished, we had a contracted energy efficiency advisor assess our house for weatherizing, and he repeatedly complimented how nicely the ductwork was sealed and how well the furnace was installed and sealed. Having an entire HVAC system installed is a significant investment. Having the right company ensure that a quality system is installed correctly is imperative. We are thankful we found Franklin. It's great having peace of mind heading into the summer. We highly recommend Franklin! read more

Honestly I'm never using another company again. I've used Franklin on multiple occasions for repairs on my old furnace. They were willing to work on my older unit to keep it running when most other companies just tried to force me to replace. Unfortunately, the unit finally died a few weeks ago and I needed to replace. Franklin came out really fast to give me a quote. I had received a quote from another company that was DOUBLE what Franklin quoted. Franklin also really explained everything that would need to be done and had transparent pricing. They were communicative and came back within two days to install my new unit. The team that came out went above and beyond to make sure the install was done well. They even helped me install a part that was missing on the unit that caused a really bad leak from my AC a few years ago. They installed a new thermostat and helped me check for any rebates. Honestly they went above and beyond what I was expecting. They charged me exactly what was quoted and had great payment plan options. Every person I've been in contact with has been friendly and efficient. I'm so happy with their service. They made a big home repair feel easy and stress free. Highly recommend. read more

Franklin AC, Plumbing, & Electrical - New smart thermostat - Heating & Air Conditioning/HVAC Near Me - Springdale, Arkansas

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We had Franklin install a new HVAC system in our house yesterday. They did an awesome job. They worked so hard and cleaned up afterwards. We got 2 other quotes and Franklin was the best price. read more

I contacted Franklin Plumbing for q quote to replace a pressure regulator value. I was able to send some pictures and received a quote on the phone. I decided to replace a dated hot water heater, have the value replaced, and to move our shut off value to be more accessible. They were able to come in just a couple of days, the work was done in a timely manner and the price was a few hundred dollars less than other quotes I got. My only minor issue was that the workers didn't have all the tools and parts needed to get the job done quickly, but they responded as well as they could. The office staff responded quickly to my inquiries and handled them cheerfully and timely. read more

I had initially given a 5 star review, but I had to change it. I wish I could give a 4.5 because these guys have made good on their word and fixed the issues. Its the fact that I had to call them back out a couple times that is irritating and took from the 5 stars. I had my HVAC installed by Franklin last month after reading numerous reviews on brands, who carried the different "top 5ish brands" and then the reviews on those companies. After having quotes and dates etc, I decided to use Franklin. They came out and installed my new HVAC, removed the old within just a couple days. I rescheduled last minute because the rain had me having anxiety about them tracking tons of mud in and my dogs being in and out all day. At first I was a little mad because they had to move the electric shutoff box thing on the back of the house (which I was not told about) and left a big open, ugly hole where they moved it. Also, inside the furnace closet, though the ceiling was damaged from a previous leak, we didn't have a huge gaping hole up there. When Franklin was done, we had a decent sized hole in the ceiling in the furnace closet. I called them the following day and they had someone come out here to "inspect" the work done. They put on a box on the back of the house to cover up the unsightly hole that was left, and they put a metal ring thing around the top of the vent in the closet to cover up the big hole into the attic. ADDITIONALLY, the guy didnt even have to do this, but he got on top of my house to make sure that the exhaust from the furnace thing was correct on the roof. I was grateful for the fix, but I feel like that should have been done in the first place without having to call them back. Then, when I turned on my A/C for the first time, it wasn't blowing cold air. The condenser wasn't coming on. I thought we had shut off all the breakers and turned them back on (which didn't resolve it). So, I called them to let them know the condenser wouldn't work. They sent someone out immediately, and the breaker that controlled the condenser was the only one that was unlabeled in my panel, and it was off *facepalm* I think the guy that came to fix things after the first time, probably shut it off and forgot to turn it back on. The ONLY reason for the slightly lower review is, I really shouldn't have had to call them back out. HOWEVER they have redeemed themselves and made good on their work. read more

Our heater stopped working, right as temps dipped down into the 40s. Tyler came out and had the problem diagnosed in a matter of minutes - a faulty wire that connected the thermostat to the unit. I'm pretty clueless when it comes to HVAC and was worried it would be a much bigger, pricier issue. And he could have easily insinuated such and I would have paid it. I appreciate the honesty and the prompt service. If we have issues in the future we will not hesitate to call Franklin again! read more

Update: My tax preparer completed the necessary forms and filed requesting the federal tax rebate for my unit. It made a big difference in the amount of taxes I had to pay. Heating unit working fine. AC worked fine last summer and actually saved me money in electricity. Franklin has made every effort to answer my questions and make things right. Good customer service. read more

Colton was prompt, through and courteous. My husband and I couldn't be more pleased! We will recommend Franklin Heating and Air to everyone we know. read more

I want to give a shout out to Franklin heating and air this company is the most honest company I have ever had come and work on my heat and air!They have the most Respectfull Associates and Willingness to help .Tyler Almond, Tyler Martin, Tyler 3 Jackson Harris,Dalton Scales,Angel and Glenda. Also james the service manager They are fast to respond and very knowledgeable.If you need this type of work done Franklin Heating and Air is who you call.You won't find a better Company to work on what ever you need.Thank You all so very much! Number one in my book!Quality work for sure! read more

Exceeded expectations! Communication, knowledge, service and professionalism are the foundations Franklin Heating and Air is built on. Every interaction, even when I cancelled last minute on the first appointment, was handled with grace and thoughtfulness. I felt heard and that I got an honest assessment. My highest recommendations for this company. read more

Great company I had noticed my air conditioner wasn't getting cold. I called and the lady was like I ca get somebody there within a hr. The guy showed up and I apparently had a plug in my drain pipe from outside that had shut my system down. He came out found my problem and had me running in no time. Great customer service is what you'll get from here!!! read more

Franklin AC, Plumbing, & Electrical - First to Tip!!! - Heating & Air Conditioning/HVAC Near Me - Springdale, Arkansas

I made a call earlier today to see if they could send someone out to take a look at the duct work in our attic. My husband had noticed that there was a sagging in one portion of it that led to a couple of rooms where we have issues heating and cooling them. They were able to come out later today and take a look and address the sagging piece of duct work in our return air system, as well as adjust some of the baffles in the airflow to help regulate the temperature in those rooms. The price was very reasonable as well! 10/10 Would Recommend. read more

Franklin repaired our AC when others said I needed to replace. $145.00 later I'm very satisfied. read more

These folks are on top of it!!! The carry American Standard products! They stalled an all new HVAC system in our house so we rarely ever have a problem, but when we have a concern they are on top of it immediately! I won't ever use anyone else. read more

On a 100 degree day our air conditioning system quit working. I called and of course they were booked up. One of there technicians lived relatively close to our house and stopped by on his way home. Located and fixed the problem. ABSOLUTELY AMAZING! I personally will never use another. read more

I began using Franklin Heating and Air a few years ago because I found their service people to be honest and knowledgeable and they didn't come with a sales pitch, they just fixed my furnace for a reasonable fee. That was refreshing so when I decided it was time to finally replace my HVAC system I called them and loved the price (it was lower than other estimates I had gotten). The installers were professional and spent time going over the new system both prior to install and after. They even installed a whole house air purifier for not much more. I'm very happy with my new system so far. read more

HONEST! A rare quality these days. A different HVAC company gave me a quote of $3000 to get my air conditioner up and running. It is a 15 year old system. I called The folks a Franklin for a FREE second opinion. Their tech came out and checked things out. Jamie checked things out and consulted me before doing anything. Bottom line he had our A/C up and running for $130. if you need HVAC services t he folks are the best. read more

They came promptly and repaired my air conditioning unit in no time at all. The technician was knowledgeable and very friendly.

I can't say enough about this company and their service! I had technician Tyler. He is a specialist in his field! He got here early, diagnosed the problem and fixed it in no time. The charge for his service was very reasonable as well. Professional and quality service. Don't try anyone else. This company is the ticket! read more

Will was a great help and responded quickly to book an appointment as our a/c was out. David came out and found the solution and was very knowledgeable. Great team with great customer service and so much more reasonably priced than many other companies around NWA. Definitely recommend if you are needing any HVAC needs. Thank you so much! read more

Incredible service from my very first contact. Tyler was prompt, professional, and incredibly knowledgeable regarding the Nest and heating/air unit. (From my experience, it's hard to find someone who is an expert in both) This company exceeded my expectations on every level. 5 star service! read more