Initially, my interaction with Hunley was good. A technician (Nick) found an issue with a hose that…read moreconnects to my furnace. A small piece of plastic was lodged inside, which Nick removed. He was thorough, knowledgeable, & friendly. He even took the time to share a tutorial on how to read and understand my furnace error codes. His visit cost $186.40 & my furnace was blowing warm air again. However, about 6 hours afterwards, my Nest gave me a "critical error" alert that said there was a severe problem with the furnace running while the temp inside the home decreased. I immediately informed Hunley about the problem. On 4/17, the owner (Brian) was due to arrive at 10am. By 11:30am, I was told he was stuck in traffic. We rescheduled for him to return at 4:30. He arrived late in an unmarked truck. After the initial introduction, his first question to me was to ask about which church I attended. I was alarmed by his question, so I redirected his attention to the problem (my furnace). After about an hour, Brian said that he thought the circuit board was broken. He also described other scenarios that could explain why our furnace wasn't working correctly. He suggested that the furnace needs to be overhauled completely, even suggesting that it would require moving it outside since repair is very labor-intensive. His communication of this alleged problem with our furnace was not persuasive, clear, or understandable. I asked Brian why his diagnosis was so different than his employee's diagnosis a week prior (i.e., when Nick visited). His response was, "he's only got 3 years of experience & I have 12. I also own this company, so there's that." I was uncomfortable with this response and I found it strange to take such a defensive position- especially since it's rather degrading to his employee. Brian also said that he doesn't spend much time on service calls and, instead, spends most of his time in the office. This evidence undermines my trust in his competence and/or skill. To move forward, I needed more information from him before I agreed to the investment he was asking for (e.g., the cost of labor was described as "at least $1,200"). I was asking another question when Brian suddenly said, mid-sentence, that he needed to get home to his family. He then picked up his bag and left. He left with an abrupt "I'll issue a refund for everything" & drove away. About 20 minutes later, I received a text from Brian that acknowledged his unprofessional behavior & offered an apology. He also stated that he's "going through a lot right now" as an explanation. By his own admission, Brian was grossly inappropriate. Blaming your personal problems or your customers for your shortcomings as a business professional is a reflection of poor character. I rejected his offer to perform future services for free because I do not feel safe with him in my home and would not trust his work. In response, I feel compelled to share my honest account of experiences with this company in hopes of warning other homeowners in Morgantown. I also found out that Brian contacted other HVAC COs to see if they had me as a customer. We reported this behavior immediately. We no longer trust Hunley HVAC or the owner's business practices.

I wouldn't trust anyone else with my heating service except Brian an his crew. Met Brian when first…read morestarted out he's family oriented helping families in need.

I can't recommend Cool Mountain Air HVAC enough!…read more My air conditioning decided to stop working on the hottest day of the year. To make matters worse, it was right before a holiday weekend. I didn't realize there was an issue until I got home around 10PM on Wednesday, so I sent them a message expecting to hear back the next day. To my surprise, they had me scheduled and were at my house by 11AM Thursday to diagnose the problem. After taking the time to thoroughly inspect my system, they were completely upfront and honest with me. Because of the age of my unit, they explained that while they could attempt a repair, there was a good chance it wouldn't truly solve the problem long-term. At no point did I feel pressured! They simply gave me the facts, answered all of my questions, and let me make the decision that was best for me. What impressed me even more was how quickly they moved once I made my decision. They were able to get me scheduled for a new unit installation the very same day they diagnosed the issue. Before they left, I had all the details about the unit they recommended, exactly what would be installed, and the total cost. There were no surprises, no hidden fees, and no uncertainty. In less than a week, they were back to install my new system. They didn't rush the job just to get to the next customer. They took the time to make sure everything was installed correctly, cleaned up after themselves, and thoroughly tested the system to ensure everything was working perfectly before they left. Their reliability, incredibly fast response time, honesty, and dedication to doing things the right way are second to none. As a woman, it can be intimidating to hire contractors because you never know if someone is going to take advantage of the situation or try to sell you something you don't actually need. I never felt that way with Cool Mountain Air. They treated me with respect, were transparent throughout the entire process, and earned my trust from the very beginning. Josh, Alex, and Scotty are an incredible team. The fact that they responded so quickly during one of the busiest times of the year, just before a holiday weekend, speaks volumes about how much they value their customers. They have gained a customer for life, and they will be the only people I call or recommend for HVAC work. If you're looking for a company that genuinely cares about its customers, stands behind its work, and treats you with honesty and respect, look no further than Cool Mountain Air HVAC.

One day installation of central a/c system (had existing venting). Prompt, responsive, good price,…read moreneat.

I would highly recommend B&L Heating and Cooling for AC needs. It is a long established business,…read moreand I found Brian to be honest, efficient, and knowledgeable. We are fairly new to this area, and I got their number off the internet. I called them around 2 PM when it was 97 degrees outside and the AC would not come on. He said he would be at our house by 5:00 PM that same day. He got there at 4:15 PM! He knew exactly what was wrong, and was able to fix the problem without having to make any plan for a return visit. His rate was reasonable. Also, he did not try to invent any problems to take advantage of our situation. The guy is as honest as they come, and he knows what he's doing.

After 5 years of occasional visits for furnace/ hot water heater/ air conditioner issues, we cannot…read moresay enough about Mountain Air and would absolutely give them 10 stars if we could. The most recent problem, yesterday evening, was an issue with our instant-on hot water "tank"; it was repaired first thing this morning. It's pretty common for a repair person to look at a 20-year-old piece of equipment and tell the owner that it's old and needs to be replaced. Mountain Air does not do that. They have the experience and do the research into the problem and fix it whenever necessary. Both Kevin and Justin are knowledgable and easy to work with. Very prompt service, very competent. When one of our systems has an issue, we are confident that with one call it will be dealt with quickly and efficiently. HIGHLY recommend Mountain Air!

The repair was pricey but the service awesome. I had the AC running the same day. I got free…read moreestimates for upgrading my boiler, and sound advice about how to take care of it all. In and around Morgantown, WV, I would not recommend anyone so highly.

I had a furnace acting up and then quit heating altogether and I wasn't personally in town to be…read moreable to take care of it. Called around a few places and Rexroad was the most responsive. Got an appointment very quickly, and if it hadn't been for someone on my side interfering with progress by bringing the wrong keys etc, probably would have gotten the furnace fixed very quickly too. But here's the great thing: at every turn, Rexroad was on the phone explaining what's going on and where to go from there. When everything got fixed, I was expecting a massive bill because of at least two false trips to the property, but the charges were what I would expect for a typical in-and-out weekday repair at a reasonable rate. If I have another HVAC problem, I'll call Rexroad first.

Hendershot heating & cooling is a blessing! My aging parents furnace went out last week during a…read morecold spell, under normal condition that would not have been a big deal, however my mother has a broken leg and is incapacitated and 83 yr old father is in cancer treatment. Though Hendershot had a full schedule for days, they escalated my parents to emergency status for repairs due to their health and fear of pneumonia. My heartfelt gratitude goes to the staff and technician that has their furnace up and running within hours. Their care and professional service is a credit to the commitment to our community. 5 stars all around!

Read the Google report I had annual maintenance years ago. When the technician left my air…read moreconditioner did not work on my heat pump. The never came back to fix it. They ruined my very expensive heat pump. I remember calling several times and the owner said I lived without air conditioning when I was growing up It's unbelievable that they're still in business.

They worked on my hot water baseboard system this week and did a great job. They replaced the zone…read morevalve that failed and discovered a problem with the gas valve unit that was potentially dangerous and replaced it as well.

Paul and his team at Arrow air are Awesome! He services my home (duct units) and my business…read more(heating and air maintenance), and we are very pleased with their service. They make sure to wear their booties when they enter your home, and they are very professional with the customer. Call Paul at Arrow air for your heating and cooling needs!!