We used AAAA in Lynchburg to store our son's college dorm room stuff over the summer. Every…read moreencounter we had with the staff and owners was great. Excellent communication, reasonable rates, and a very secure and clean facility. We made several trips to load and unload the unit and we almost always saw someone on a golf cart and they often stopped to talk to us. We will use them again next summer!

The team here was extremely helpful and professional. When I needed a storage unit at the last…read moreminute, most places in town told me they'd sold out and that I was out of luck. Even though AAAA had sold out, they offered to a callback list, which I happily did. Within a day I had gotten my call and signed my paperwork. When I need to store again, I'll do it here.

We stopped in and spoke with the facility manager about the need for a storage spot in a few weeks…read more She was incredibly friendly and knowledgeable! She welcomed us right in, showed us around, and was very helpful!

I have had the pleasure of working with both on-site management as well as upper management in a…read morecontractor-customer relationship that spanned multiple months and covered a few different projects. In all things construction, setbacks in the field occur due to things out of anyone's control or due to human error. I found that both on-site staff and upper management were gracious and open to conversation whenever an issue was found and were very reasonable and helpful in discussing solutions that were both practical as well as would allow the least amount of interference with the customer base as possible. They truly do care about the services they provide their customers and the decisions they made with us as a contractor reflect that. They also care about each customer, as I was able to be in the room for many customer interactions while we worked and could see the level of understanding and professionalism the staff showed each any every person who entered the office.

Super reasonable rates, friendly staff, And my unit was very clean when I received itread more

From the owner: Find out why Lynchburg locals are picking Hometown Storage on Timberlake Road for their storage…read moreneeds. We offer 24-hour access, online bill pay, digital video surveillance, and more. When you make the choice in choosing our facility - you will not be disappointed. Register online or give us a call today.

This iStorage location is great. My dad and I have a couple units here. Al is an outstanding…read moremanager and super helpful. We were on a time crunch to get a specific size unit for something we had coming in, and Al was more than helpful and we got exactly what we needed and just in time. I'm also pretty sure this was the only storage unit location to bother plowing (at least a car-width path) after a recent snow. They are higher than other places in the area, but it has been very much worth it.

This is the absolutely worst storage company that I've ever dealt with. It used to be Uncle Bob's…read moreStorage at 8117 Timberlake Rd. I moved my stuff into this storage facility at the end of July 2023. I mainly went with them for the best deal in the shortest amount of time. But the place is dark and creepy at night. On top of that, they had a ceiling light that was out for months and was still out the last time I entered my storage unit. But what really took the cake is that they inserted a rodent trap box inside of my unit, without my permission or even notifying me. I confronted the manager (who is now long gone) about this because I was taken aback by this thing being inside of my storage unit. I knew SOMEONE had to put it in there. I knew I had a lock on my unit, and I was the only one who had a key to the lock. And I always kept a lock on my unit. She told me that the company that they use puts these boxes in the units through a slot from the outside of the building. At this time, it was one dead mouse in the box. About a month later, when I talked to her again, I told her that the same dead mouse was still in that box in my unit She told me that they change the boxes out once a month. I thought to myself, "Then it should be changed for sure the next time that I go in there." WRONG. The next time I went into my storage unit, there were two dead mice in the box, but no storage manager was available for me to complain to. Before this lady left the company, she was always gone. She had a pleasant attitude, but she just wasn't there. My storage bill is due on the 25th and when that time came up in March, I made my mind that I was go I going to demand her to do something about that box because those two dead mice were stinking up my storage unit. I got a sign on the office door that the office was closed. I decided that I was not going to pay my money for a unit stinking with decomposing rodents. After 5 days, of course, they add a $30 late fee. Before this craziness occurred, I had been late before, but I just paid the late fee because it was due to my own schedule and life's activities. This is something TOTALLY different. When I spoke with the other storage manager, he acted as if he couldn't comprehend what I was reporting to him about the rodent box that had been inserted into my unit. After talking with him for what seemed like forever, he acts like he finally understood, tells me to call the call center, to make a complaint, and escalate my request. When I did that, they man that I spoke with was quite flippant and tried to insinuate that I was making this up so I would have to pay my storage bill. That infuriated me. I had to point out to him that it I had been paying for this unit since last July and that his gist made no sense. Fast forward to now, they have not done anything since April 16th when I complained. I was given a complaint reference number just for no one to follow up with me. I had to do the foll-up. And the other storage manager, Al, is still telling the customer service agents that I put the rodent box in my own unit after admitting to me when I showed him the picture that it was definitely a box that the company they hired uses. These people are insane! Getting an attorney would defeat the purpose. So, I will definitely be getting my stuff out of there and going with a decent professional storage facility. You get what you pay for. Anyone reading this, go somewhere else! And yes, I would give it a zero, too, if I could.

I've used Graves Mill Mobile Storage several times now, and every experience has been excellent. It…read moreallows me to move at my leisure. I have it dropped off and take my time loading it; same when I have it moved to my new home. Scheduling is smooth and straightforward, and delivery, pickup, and moving the pod always go exactly as planned--no surprises. The team is friendly, professional, and easy to work with. Loading and unloading furniture and boxes is also so much easier with a ground-level pod compared to a high-deck moving truck. Everything about the process feels effortless, and the pricing is very affordable compared to other options. I highly recommend them to anyone needing storage or an easy moving solution!

Excellent company, quick and responsive, delivered on all levels as promised, Travis (owner) is…read moreeasy to talk to, main driver (having a junior moment on his name right now) is very personable, kind, and helpful and aims to please. I also got a quote from PODS and on the most important consideration, cost, it's not even worth comparing. You cannot go wrong with Graves Mill. No regrets!