PetSmart Grooming Department Review:…read more We have a 10-month-old GSP. I've brought him in a few times in the past and have always had wonderful experiences. They told me he did amazing, and I left feeling confident and happy. Today was completely different. I booked with a groomer named Regina for a bath and brush with a nail grind add-on. We usually bathe him at home, but with the dry weather causing dandruff and a beach day full of sand, I decided to bring him in for a good cleaning. The appointment was supposed to be a 60-minute service. An hour and a half went by with no update. I called the grooming area and was told he was finishing kennel drying. I was extremely confused because I paid for the blower service. I asked if all his other services were done, and she confirmed yes -- he was just drying. I told her I would come in to get him, and I immediately felt off with the vibe on the phone. There was a little bit of pushback about me coming in while he was still drying. I paid at checkout and went back to get my dog. He was sitting there waiting. She asked if he looked good to me, and immediately I noticed a ton of shedding. I said out loud, "Wow, he must be stressed out given all this shedding," because this level of shedding only ever happens when we travel long distances. It has never happened with grooming before. It honestly looked like he wasn't brushed. She responded with, "He's definitely got GSP energy," completely straight-faced and without acknowledging what I said about him looking stressed or the excessive loose hair everywhere. As she was saying that, his back paw caught my eye. I focused on it and noticed the fur wasn't trimmed around the paw, and there was a red tint coming from his toe. I immediately knew it was blood. I looked at her and said, "Is that it?" She confirmed yes. I said thank you and walked out slightly upset with the lack of communication. I should have examined it right there, but I just wanted to get him outside because he was obviously distressed from the experience. Once I loaded him into the back of my car, I looked closer. His nail was still actively bleeding. This was over 30 minutes after the service had supposedly been completed while he was "drying." The quick was cut far back -- so far back that I could see the raw center inside of his nail. I felt awful. I trusted this groomer to take care of my dog, and that was not the case today. Nothing was said about the nail. Nothing was mentioned about how he did. No communication at all -- which is the complete opposite of every other experience I've had there. Accidents happen. I understand that. But not saying anything about it? Not acknowledging it? Letting me walk out without explaining that my dog's nail had been cut that far back and was bleeding? That is what upset me the most. The appointment ran late and was blamed on drying, but honestly it felt like they were waiting for the bleeding to stop so it would go unnoticed. I am extremely unhappy with this grooming session. I've had great experiences here before, but I do not recommend booking with Regina. The interaction felt cold, dismissive, and uncaring, and my dog left stressed and injured.

Great place to buy dog food and toys. They have a puppy training class that I hear is great!!read more

I love to going to the shop!! Because so many animals we…read morecan see for free!! My boys are love it!

Customer service (specially the dude with long pony tail glasses and lip piercings) is absolutely…read moreterrible. Be warned if you ever attempt to enter!!

Great job and very patient with my arrival. My dogs pink was fluffy like I wanted it.read more

Brought our dogs here like we have for the previous year. Everything went well until a few hours…read moreafter we arrived home. Both our dogs were excessively trimmed on the inner part of their hind legs. One of them so bad it looks and feels like it's chafed and the dog keeps licking it like an injury. This has never happened before. The groomer should've let us know they shaved too close. Really unfortunate. Our dogs actually enjoyed coming here. We may need to find a new place for dog grooming.

Thank you so much, Banfield Pet Hospital! I was in a jam yesterday when I noticed my boy, Gus, was…read morehaving trouble with his back again. I get the monthly arthritis shots, but it's an 'as needed' shot. The next day was a holiday, and Monday, we were going out of town for 10 days. The front desk receptionist went out of his way to help me and got my baby in for his shot. I am so grateful . Thank you, Banfield, for your glorious staff. They really care.

Banfield continued to call and attempt to schedule an appointment for my dog who years ago was…read moreneglected and passed away due to their negligence. Banfield sent us home and told us there was nothing they could do. They can't even remember when a pet has passed away.... If you care about your pet do not come here. Leaving this here to raise awareness against companies who are Cash Cows and hire vets / staff who are not qualified to be there. In honor of my pet who passed I hope to prevent any more.

Where do I even begin. I have been in this store NUMEROUS times as I have 2 tanks (20gal and 55gal)…read moreand was in the market for another tank but this time I decided to step into the saltwater world. So while on one of my many "research trips" to the Fish Cave, I met Erika (hope I spelt that right) and she was amazing. She took her time with me, walked around the store to explain things to me and really seemed to be engaged with making sure I got what I wanted. Fast forward to a couple weeks later I came back in and told her I found my perfect tank and I was ready to set it up. He response was "awesome let's do this"! Not sure who was more excited about this tank me or her! She helped me pick the right canister filter, sand and more importantly the rocks. She knew I was a hands on type of person so she told me to "pop a squat" and she brought out a box of rocks for me to situate on the floor so I can plan out my tank. This was by far one of the best shopping experiences I have ever had anywhere. Her ability to ensure I got what I needed, while also letting me be hands on and help me plan my tank was phenomenal! There were two other young ladies (one was pretty young, one had recently had a baby!!!! Congratulations!) at the registration who help me check out. Whether, it's a "research" trip, a quick serotonin lunch trip, or to buy freshwater fish for my two freshwater tanks every single time I stop in I receive top notch customer service! Thank you again Erika for dealing with my "crazy"!

The tanks were dirty the staff wasn't helpful and prices were kind of high…read more Was not happy with that place at all I would not recommend anybody to go there

They are amazing! We have been getting our fur babies bathed and groomed at Fidos for almost 3…read moreyears and I wouldn't take them anywhere else. They treat each pet like their own and always treat our animals with the type of loving care that we hope and expect for every experience that we aren't with them every step of the way. They are always busy, so expect that it will be a few weeks to get in for an appointment, but it is absolutely worth the wait.

Fidos has always been the. Best place to take our dogs to get their nails done well today they took…read morelonger on my one dog and just dumped her he though the window when they were done

We board our dog here every time we go out of town. Wouldn't consider using any place else…read more Excellent care and attention.

This place is great. The price point and the service given exceeded my expectations…read more The staff here is phenomenal. My dog leaves this place happy and tired. My dog doesn't even look back at us when we drop her off here. She enjoys her day here. I appreciate the photos that are posted of my dog's day at day care. I was in the area for a month and needed boarding and daycare during the month. I felt safe leaving my dog here while I was out of town. The boarding service was so great we decided to bring her for daycare. The price and service are exceptional compared to a few overpriced places I've used in major metropolitan areas with me leaving wondering if they even know my dog's name. We also booked grooming here after boarding. They did a great job. We have also used their "refresher" service after a daycare day. I highly recommend. $25 and my pup came so fresh and so clean, clean.

I have now 4 Poms from Bourlet Poms and I'm obsessed with Annabelle's puppies. They are well…read moretempered and easy keepers. If you love the breed you will love these they are quality well bred dogs. I will never go anywhere else.