This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

Holmes is the best in the business. Matt and his team take tremendous pride in their work. They've…read morebeing doing pools for a long time and it shows. They are extremely knowledgeable on all things pools and pools installation. Had an in-ground vinyl liner pool installed by them which came out beautiful. They are so honest, dependable and trustworthy!

Very professional very friendly I had no problems and loved the job that they did! The owner…read morehimself comes out to do the job if I could give them more stars I would

The service department here is very unreliable. They take days to call you back when you leave a…read moremessage and you have to leave a message because they never just answer the phone. Most times you have to call back and leave reminder messages. They or someone they go through installed a liner on our inground pool and probably a year later there are bumps all on the walls of the deep end and they won't call back or schedule anything to come take a look as to why it is all bumpy. They installed a motor and 2 years later it died. Come to find out, after having a different company service it the wire that was hooked up to it burnt it out. So instead at time of install suggesting getting the wire updated they just connected it knowing. When I called to see when the motor was installed I let them know I was having someone else service it their response was basically 'good luck to you'. I will continue to try and get them to do something about my liner seeing how they put it in but they have lost my business. No issues with the retail business though.

Paquette Pools and Spas has the most amazing customer service and very prompt! These guys are the…read morebest in pool care! They saved me with a heat pump they had in stock for a fraction of the price from the original installer.

Highly recommended…read more Called last week and they were there this week to replace pool liner and it looks great. Eric is very nice and keeps you informed of when he is coming and what he will be doing. So glad I chose Northeast Water Leaks. Thank you so much.

We hired Eric to replace our pool liner. During the week leading up to the installation appointment…read morehe kept in touch with us since the weather could have been an issue on the day of the install. They ended up coming the day before scheduled due to rain so they could get the job done. The installation lasted most of the day and they were very meticulous. They took great care removing and disposing of the old liner, raking and cleaning the old sand, adding and leveling new sand, taking care of rust spots and removing all wrinkles in the liner before filling the pool partway and cutting out expertly for the skimmer and return. He even called a couple days later to see how everything was. We're very pleased and will be calling him in the future if we ever need help with our pool.

If I had the option to rate 6 stars I would.. The Pool Guy helped me open my pool. I had a issue…read morewith the pool pump that the water would overflow and I was unable to fix it. I called for help and I was able to get fastservice. If it wasn't for their help I would not be able to open my pool. I can not thank them for the customer support. I feel like I'm part of the team not just a customer.

Extremely helpful and friendly guys!! I contacted Stuart for help with clearing up my above ground…read morepool and he offered spot-on suggestions and tips to get it clear! Just excellent customer service!!!

I highly recommend Sterling pool company. The minute we called Bruce he was so helpful. He takes…read morehis time to listen to you and your pool's issues. Especially with every pool company being so busy right now he works hard to always find the time to help you. He opens and closes my pool and each job was done awesome. The pool always look great when we open it in the spring . We also had an issue with our pump not working old and motor died, in which it being so important to the pool functioning properly he made it a priority to come out that same day and made the time to come out and replace it . I can't thank him and his team enough for being professional, efficient, but also taking the time to listen, give advice, and be so helpful!

From the owner: Gunite Swimming Pool Renovations, Swimming Pool Liner replacement, Swimming Pool Automation,…read moreservice and repairs. Leak detection specialist. Patios; new and renovation!

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

This was our second time TRYING to shop for a hot tub here and it's like they just don't want to…read moresell you one. The first time( 3 years ago) was post covid and they claimed that they couldn't get any. This time, the guy who was at the counter knew absolutely nothing about them. He claimed the salesman was at lunch and would be back soon. We left after 20 minutes of waiting AND left a phone number for him to call us. He never called.

They are horrible with communication. They CAN NOT keep to the schedule and to top it off the…read moreinstallation is substandard and they take short cuts where ever they can. They do not consult as experts in the field - all they are interested in is getting your money digging a hole and dropping in a pool. My pool sat for over two weeks (unable to use) with a plumbing leak they used my house water to try to refill the pool until my well gave out. I am still waiting for them to come back and complete the installation. But they did cash the 90k check I wrote

We called them to open our pool and I couldn't feel more ripped off. We paid $275 for them to take…read moreour cover off, start the pump, and dump chemicals into an unclean pool. I took down the fence around the pool so they could better access the pool and I put all of the pieces of the pump together (except the gasket and basket on the pump). I struggle with finding someone who says you should put chemicals into the pool without cleaning it. Now, I have to do most of the work and put chemicals in it all over again. I definitely don't think the 1 hour of work they did was worth $275 and I will never call them again.

So this will be an incomplete review of their services. I called them a week ago to open my…read moreparent's pool. They took my info and my parent's info and said they could open the pool the following week and would call me to schedule. That sounded a little weird but today when I called a different person explained that they do the schedules at the beginning of the week once they know all the jobs they have...makes sense. However, calling today they didn't seem to have any record of my call. And I don't know when they call to schedule but you'd think they'd have called by 2:30pm. So I don't know how well they clean pools but I'm a little suspect of their record keeping. What happened? I told them to never mind. We will attempt ourselves with help from Leslie Pools on DW Hwy - Leslie Pools has been great so far.

Went today to replace my 6 week old Oxygen Pools Dynamic Oxygen Generator as my sanitizing system…read morefrom Gibralter Pool. My pool was never clear in the whole 6 weeks and the unit started leaking badly last week. I was done. Brought my water sample to Budget, was helped by Mike who spent quite a while explaining the chemicals I would need to switch to chlorine sanitizing. Got all the chemicals I need for a reasonable price. Came home followed Mikes' instructions and presto-5 hours later my pool is clear!!!! I am so very grateful. Thank you for your professional service.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!