TL;DR - Don't trust the sales person on delivery dates. Ensure that you thoroughly check your…read moreappliances before you accept them. Know your right to to refuse appliances that do NOT work (do not let them install it, you accept a broken/non-working product and then send a tech to fix it). And, prepare to spend a LOT of time dealing with them if there are any hassles. My washer went out, and I needed a replacement urgently. I came into their showroom and spoke with one of their sales team. He strongly pushed me toward two options, an Electrolux 517 or an Electrolux 617 both for the same price. I, of course, chose the 617 (the Electrolux 617 online gets great reviews, the 517 not quite as much). I was told by the sales guy that they'd be delivered on the following Tuesday, early Wednesday at the absolute latest. I paid for it, and waited to hear from the delivery people. The next day, I was told that the delivery would be on Friday, not Tuesday (3 days later). Ugh. The clothes are piling up. So, the delivery day rolls around, and they show up to deliver the unit. When it's installed, it 100% does not work. It lights up, but doesn't take water, and the door locks and won't open. They tell me to hang out and wait for the service team to come and look at the unit. I say that's not acceptable. I call the sales person, and while I'm talking with them, the service people leave, leaving the unit behind. So, in talking with folks (sales and service are "different divisions" and seem to use that as an excuse for why things can't get done), I finally get them to understand that I'm not going to wait several days for a service tech to come out and repair a BRAND NEW unit. They agree to pick it up and work on some options for me. After several hours, I reach back out to them to see what they plan to do. Note that they told me if we get a solution today, it could be delivered tomorrow. IF not, then it will be 5 days before they can deliver it. So, obviously, it's URGENT that I get something selected. They close at 6pm. At 5pm I call, and they offer me the "lower version" of the same product ("517") for the same price as I paid for the 617. Or, they said I could get the 627 (the newer unit) for $100 more, as they didn't have any more of the 617. After a LOT of hassle, they said they could do the 627 for the same price as the 617 they sold me. BUT, they have to verify the warranty (which makes no sense to me. If it's a new unit, why do they need to verify the warranty?). The next day, they finally delivered a working dishwasher. But, there was tooo much hassle and headache. Appliances a better way? Hrm... As a last note, my next door neighbor's washer went out about 2 weeks ago as well. They purchased from this same place. Their first unit was DOA as well. So, be SUPER careful. Make sure you get a solid test wash, and that things are working.

Refrigerator died in August but was lucky to find a new fridge from ABW. The new fridge (Samsung)…read morehad a door ding so ABW ordered a replacement at no additional cost. Scheduling for the replacement day and time was very poor, but finally new door arrived. The technician who did the replacement, Johnny, was great!! He was polite, respected my home and things, and was very quick!! It was a great experience. Johnny gets 5 stars The service schedulers -1 star

The repairman from Bray and Scraf - Robert Beckman is to be commended. Sadly, he works for a…read morecompany that is severely lacking in Customer Service, however, if you are lucky enough to have him as your technician - your faith in humanity is restored. He is both knowledgeable and a true professional. Thank you Bob, for being the only good thing to come out of my appliance purchase from Bray & Scarf. Let's just hope it's at least 6 months before I need a repairman again!. This is ridiculous...

I was in the market for a Washer and Dryer. Came to the store like 2-3 times and felt like they…read morewere not trying to sell me anything i even gave my email, got their business card, spoke to 2 different associated. All they did was send me the specs, no price. Felt like I was being given a run around. I went to Lowes and got it for cheaper (based on Bray and Scarffs website price)

This place is amazing! I absolutely love the fact that it is a show room without sales people. You…read morecan go in and learn about amazing products, and so many different kinds of appliances, but don't have to worry about some pesky sales person following you around. You can simply take what you learn and go back to your contractor and let them know what you want. This is such a fantastic concept. The show room is exquisite, and the staff is beyond amazing. You will become educated and knowledgeable on all sorts of different products and appliances. You can truly get a feel for what you want without high, pressured sales people following you around. If you are looking to do a kitchen remodel or refresh and need inspiration, or want to learn more about the different options that are available to you, you need to check this place out.

If you're after some Wolf or Subzero for your kitchen remodel, this is your place. Fretz is not a…read moreretailer - they are the regional distributor, and so they have an extensive showroom featuring more toys than you could reasonably imagine having. You'll have to make an appointment, but once you do, you can see all the full Wolf/Subzero line (plus some others, like Asko, Best, etc) in action. Even better, you can sign up for the once a month cooking demonstrations (or new owner use and care classes). Find what you like - and Fretz will also point you to regional retailers that carry the products.

The Bray & Scarff outlet center was great. The staff is awesome and willing to help. There are so…read moremany options for home appliances, so please ask for assistance at any time. Definitely check this location out, even if it is just to peruse the show room.

The warranty company associated with the company for extended warranty is trash!!!!!!…read moreMy mom purchased a dryer, stove, and refrigerator at the same time. Not only did we have the manufacturer warranty we had 2 extended warranties the last of which expires September 2026. I filed a claim for all three appliances in June of 2025. NOTHING HAS BEEN FIXED! The refrigerator still needs a new gasket, the stove has one working burner, and the dryer is in pieces in anticipation of the parts coming in. EPIC WARRANTY denied the claim and left specifically my dryer in pieces. I have been fighting with the company for months. According to EPIC the claim was denied due to lack of maintenance...... no one can tell me what maintenance is supposed to happen with a dryer beyond cleaning the lent vent after use...... I WILL NEVER USE BRAY AND SCARF OR EPIC WARRANTY AGAIN!!!!!!

Got an excellent quality used fridge with modern features from here at a good price when my ancient…read morefridge finally died. Was thrilled to save hundreds dollars over buying the same product new. Delivery and installation was quick and painless. They even hauled away my old one.

From the owner: USED Working Appliances for sale 3 months warranty…read more Delivery available Hookup Available

This business screw me over and defaulted on their contract. I purchased as dishwasher with removal…read moreof the old dishwasher and was told to call after I had the dishwasher installed for them to come and remove the old one. Now that I want to execute the dishwasher removal portion of my contract they are giving me the run around and saying they will not come to pick up my old dishwasher. I am in the process of selling a home and now have a dishwasher sitting in the middle of my kitchen. Be careful with this business. I will be filing a formal complaint with the BBB and will also be filing a police report to take them to small claims court.

Bought a stack washer and dryer over a year ago. Had a small problem with dryer and went back to…read morestore for assistance. They connected me with Enos, their repair person who was wonderful. He is so knowledgeable, reliable and a great asset to the Appliance Center. Thank you. Brenda

Nearing the finish of our pool project with A&S. We have had nothing but good experiences from…read moresales through delivery. Greg Anthony, the PM, has been transparent, communicative, and responsive. He let's us know what the next phase of the project is and is onsite to ensure the phase kicks off properly. We have completed our pre-plaster meeting and now are just waiting for warm weather to finish this project out. Greg stops by frequently to inspect the pool and pump out excessive rain water. Every team has been efficient, clean, and skilled. No complaints!

Anthony Sylvan Pools - Poor Project Management and No Accountability…read more We are deep into our pool/spa build and the experience has been a consistent pattern of disorganization, poor communication, and zero accountability. Permitting and drawings: The spa was relocated during planning, but Anthony Sylvan never updated the drawings. Montgomery County failed our inspection as a result. We lost two weeks. When the inspector finally returned, Anthony Sylvan submitted drawings without the required county stamp - then tried to blame the inspector. That's on them. Subcontractor coordination: The electrician came out and left dirt and drywall dust all over our new floors. Worse, no one informed the gas company that electrical was complete. The gas company found out on their own and told us they couldn't come for three weeks. We now have open drywall in our basement - while hosting guests - because no one coordinated a basic handoff between trades. Scheduling and follow-up: After paying our deposit, we were told upfront there is no schedule. They pull resources as they go. We have never received one. Since breaking ground in mid-March, we have had 9 total construction days through the end of May. The job site sits empty most days with no project manager present. Customer service: When we called about the gas situation, the scheduler told us it wasn't her schedule and refused to walk over to speak with the person who owns it - because she was on a headset. The pattern is clear: once they collect the deposit, follow-up stops. They expect you to just deal with it.