John did an AMAZING job for me! My furnace died in the…read moremiddle of the Blizzard of February 2026. He came out the same day, checked it out, diagnosed the problem, had the part the very next day. I wholeheartedly recommend his services!

John was very good about working with me on a limited time table. The work he did was quality work…read more He was very professional and worked with changes in my needs.

From MY expeience with them, Excellent company from initial diagnosis, to sales rep, to install…read morecrew to follow up. All called ahead to confirm arrival time, all within designated window, and all had picture I'd on text of person/s coming. Will use again for HVAC issues and maintenance.

I would like to begin by stating that these are my personal opinions and observations concerning my…read moretime spent and experiences working with Leaps and Bounds. Other individuals may have different opinions and experiences, but these are mine. My tenure at this company was very short lived. I'd been attracted to it after seeing their social media posts and ad campaigns. Employees were prominently pictured on social media, meetings/company breakfasts shown, and happy customers pictured next to their new equipment. I was even included on two social media posts during my short tenure. I discovered, in short order, that the company's social media/advertisement persona was not entirely accurate to it's real life culture, values, and day-to-day operation. I worked in the company's HVAC installation department, so I can only confidently present my opinions based on my experience with this end of the business in particular. The company does operate HVAC service and plumbing service/installation. I've no experience in those departments. Leaps and Bounds (L&B), formerly AC Service Pros, has been in operation for approximately 2yrs and has begun rapid expansion of it's business model within the last year. It is my opinion that with that expansion has come rapid and significant decline in quality of workmanship and compliance with the Pennsylvania Uniform Construction Code (PA UCC). I had observed, reported, and attempted to rectify issues with installation that I believed went against customers' best interests, standard trade practices, and that were, in some cases, blatant violations of PA UCC and EPA 608. Opinions and observations presented in later paragraphs will explain why I have come to this conclusion about the company. Firstly, I had observed that a decent amount of L&B's installers had less than one year of experience in the HVAC trade. Most began their HVAC career with L&B and had assumed that L&B's company practices, operation, and lack of oversight/back end support were standard within the industry. After all, their only point of comparison was L&B. Certain persons working with and recovering refrigerants also had no EPA 608 certification at any level and were not being directly supervised by an individual who held a certification. Sometimes, certification holders were not even on site. With that said, L&B had some installers with an abundance of experience and proper certifications. However, this would lead to extremely large variations in quality of installs from job to job. Additionally, concerns amoungst more experienced installers regarding job quality, back end support, and logistical support were ever present. The turnover rate for experienced installers was high due to these factors. In fact, the install manager that interviewed and hired me had quit within a week of my hiring. Call backs and warranty repairs on equipment that was less than one year old was routine for this company, and mainly stemmed from their use of less experienced persons as install technicians. Restricted TXV's and filter dryer replacements were common due to their non-use of nitrogen flow when brazing and excessive use of brazing material, causing excessive build up of contaminates within the lineset. Other common call backs would include supply/return ducts and trunks falling apart due to improper securing methods, system issues due to a plethora of ductwork deficiencies (improper sealing, undersized returns, supplies not receiving enough airflow leaks, ductwork/grilles falling apart or off the wall, etc...), leaks stemming from non-glued PVC fittings or backpitch, system failure caused by improper wiring. One specific issue that I'd like to mention would be a warranty call that I responded to in which the installing technician ran a 10/2 UF wire up the side of the home and wire stapled it across the home's asphalt shingled roof, running it back down the side of the home to the mini split ODU. A run across the basement and along the house's siding was possible and is what I had replaced the previous run with. The roof was obviously compromised and shingled needed to be replaced due to the previous installers negligence. The company meetings that I had experienced also differed from what had been portrayed on social media. The first meeting I had been in attendance for consisted of one of the owner's, Brandon Carey, all but yelling at everyone in attendance in regards to many of the quality issues and callbacks that I have mentioned in previous paragraphs. Rather than taking responsibility for their role in the issues regarding quality and call backs, by means of using in experienced technicians as leads and providing minimal support/training, installers were singled out in front of the group and threats were made to reduce pay or move to flat rate based pay due to the issues. No solutions like increased training, supervision, or creation of a company wide standard practices booklet were provide

They fixed our issues but forgot to change our sediment filter…read more They cleaned up all pipe cutting messes and were 100% professional which is huge. Prices were a bit high. The dispatch fee is baloney. When someone calls and says what they need, we don't need your dude to diagnose it haha. I'd definitely use them again but I'm not paying a scummy dispatch fee. Charger what it costs and pay your people. Don't be dishonest with bs fees (bc that's what you're doing). Your work is solid. Charge higher prices and be honest! Me and others will be back and respect you more!

We sprung a leak on a Saturday. I called several plumbers, and no one was open. M&M responded…read morepromptly and sent a plumber out. It took a few hours because they were busy. The plumber was knowledgeable and skilled. Problem solved! Other plumbers returned my call for help two days later.

1 star only because I can't give negative stars. Installed an entirely new HVAC system in my (82…read moreyear old) mother-in-laws house at a significant cost, two or three years ago. In the past year it has stopped working, including today when temp are in the single digits. The owner sat silently after I described the situation and said, "I am not sure what you want me to do". I repeatedly asked about getting a rep out from the unit manufacturer to evaluate the problem and the install. No dice, he simply ignored that idea. Then, on top of everything else, after talking over me multiple times, he hung up on me. DO NOT GIVE ANY BUSINESS TO THIS COMPANY. THEY DO NOT DESERVE TO BE IN BUSINESS.

I'm a week a new AC unit was out in professionally Was able…read moreto get someone out here in hours. 3 men installed

Hot water Heater failure and leak. Water everywhere. After being potentially Gouged by another…read morelocal Plumbing company (Handyside) that did the emergency valve repair. I called CR Powers. They had another heater in, the old unit removed and our water heating up within 4 hours of the phone call! At less than half of what the "shysters" wanted to charge. Reasonable price, prompt, competent, efficient service. It's everything I want in a plumbing/HVAC company.

We called today for a plumbing issue and they got us fixed up very fast…read more fantastic quick and definitely recommend

Great people. Came here, assessed work, and completed it. They left my home neat and clean.read more

This electrician did a walk thru and developed a plan to address the house's issues. (There was no…read morecharge for that visit.) On the next visit he completed the work that was suggested in a timely manner at a reasonable cost.

Excellent service from Matt, JT and now Devon. These gentlemen are all very courteous, professional…read moreand knowledgeable. Highly recommend for any plumbing and heating need. Thank you guys for all you do.

The quality of service was excellent. Devon was a very professional technician and the job was…read morecompleted in a timely manner. But, as far as pricing and "affordability", I'd have to give them a huge "No Go". Average pricing to repair/ replace a faucet is quoted at $250-$500. They were well above that at $625, and for top of the line Devon quoted me $200 more at $825, Seemed a bit steep. Although, he did give me a $25 military discount on the end. I do not fault their workmanship, just their pricing.

Fantastic work! Joe and his team came out and installed a ceiling fan where there currently was no…read moreelectric running. This included cutting multiple holes in the dry wall, adding switches, and putting in the fan. Quality work was done and perfectly cleaned up. We couldn't be happier with the finished work. Being new to the area, Joe also gave us legit contractor names for other work we needed done. We will definitely be using Radle Electric for more projects soon.

Very helpful and didn't take long at all as they worked quickly. Provided information and made…read moresuggestions for service, very polite and punctual!!! Would highly recommend! Great value for the job too. As first time home owners, we were not sure who to call. So glad we followed their other great reviews