I was in town for a month, and I like to try different hotels--or, should I say, go between…read morehotels--so this time, I put this on my list. Plus, I know the area very well. The hotel sits in the middle of what I call a planned community. There are restaurants, grocery stores, and plenty of great shopping. There's a country club within walking distance of the hotel, and with a day pass, you can enjoy the amenities. The hotel itself is lovely inside and out. The lobby is spacious, and the color scheme is made up of maroon couches and green chairs, and the area flows into the breakfast area. The high tables are wooden with black and red leather chairs. The bedrooms are more of a suite. The living room and bedroom areas are divided. It's a full living area with a sectional, TV, desk, small refrigerator, and microwave. The bathroom is the same, and it is spacious to put all your toiletries. I really love that the shower has a step-up. It's really beautiful place.

It was truly an oasis after a 7 hr. drive…read more Very clean, bed slept well for someone with back issues, it was great. I was very pleasantly surprised

The place to stay when coming to Jackson. Very very nice surrounding area. Wonderful hotel. Front…read moredesk lady was super friendly and helpful. Everything was modern and clean. Will be back!

Very nice and modern. Only hotel I've been to that does not have an iron and ironing board. Had…read moreto go to Walmart to buy an iron for a two day business trip and was not too happy about it.

They have the nicest staff here (for the most part) and you couldn't find a more prime location for…read morea hotel. Its located in a large outdoor shopping mall with a few dozen restaurants, a great movie theater, live music and other activities on the plaza on weekends! The rooms are very comfortable and dog friendly. The computer downstairs always worked and they would immediately refill the printer when i would ask them to!!

Do not stay here! Terrible customer service. We were traveling to gulf shores and had to delay our…read moretrip due to the tropical storms that went through. This hotel was a stop on the way down. They refused to refund our money.

Pleasantly Surprised…read more My stay at this hotel was a pleasant surprise from the moment I booked. I reserved the room through the app as a Gold member, which comes with a few perks, and since I only needed the room for one night, the process was simple and convenient. I arrived around 3:00 PM and was greeted promptly by the front desk. I planned to check in at that time but was told it would be about five more minutes while they finished preparing the room--no problem at all. I decided to head to the conference I was in town for and returned later that evening around 7:30 PM. At that time, there was quite a crowd checking in and only one person working the front desk, which resulted in a short wait. Despite that, the check-in process went smoothly. I was informed that the in-person room rate was higher than what I had booked online; however, as a Gold member, they honored the original price. That genuinely surprised me, as I've never experienced that level of consideration before. Once in the room, there were a few details that kept the stay from being a full five-star experience. Upon entry, there was a noticeable damp, stuffy smell--possibly due to the apartment-style layout. Additionally, a bit more attention to cleaning would have helped: there was a broken fingernail on the floor, hair on the sofa, and a food stain on the dresser. Nothing major, but noticeable, especially since I had been told the room was being cleaned several hours earlier. From that point on, however, everything was excellent. Breakfast the next morning was a standout. While it was standard hotel fare, it was clearly prepared with care and had great flavor. On a cold winter morning, the hot breakfast, along with coffee, tea, juice, muffins, oatmeal, eggs, and a full breakfast bar, was both comforting and impressive. Overall, aside from those few minor issues, I truly enjoyed my stay and would absolutely stay here again. With a bit more attention to detail in room cleaning and additional front desk staffing during peak check-in times, this hotel could easily deliver a consistent five-star experience.

We had a fabulous stay here on 7/19. The staff were extremely helpful and friendly. lots of…read moresmiling and assistance when we needed help. For example the side door our key was not working and they called maintenance to check the battery in the door. Then our other key lost its access to the room so they quickly helped us get a replacement. I called to ask for an extended check out as we were so exhausted, we're trying to rest more because our son has insomnia and kept us up almost all night and he finally fell asleep. as sure as i asked to extend he woke up and wanted to swim but that was very helpful to have the extended time to have him swim because then he slept almost the entire ride home. The staff were extremely polite to him and he just loved all of their kindness as well as did we. From the moment we checked in until we left we felt very well taken care of and the hotel was room was clean, perfect space for us and our two dogs. Again, amazing staff!!!! We look forward to making this he a regular place to stop now vs our previous location in Jackson. We come through this area about 2-3x a year and we're excited to find a hotel with such pleasant staff and clean premises.

I've stayed at many Hilton properties and this one is well below standards. Although the lobby was…read morenice, the rest of the hotel is dirty and poorly maintained. Hallway carpets are stained and dirty, rooms were in a state of disrepair (shower handle falling off, tiles broken, doors binding, etc.) Also the manager or employees park their cars under front awning and leave them there all day.

A good property in overall cleanliness with one exception (see next paragraph), yet with…read morequestionable customer service. Extremely questionable customer service that led to the worst experience that I've ever had at a Hilton property. I stayed here twice in late November 2020. No issues the first time, yet the following week (while staying on Hilton points), the staff's true nature reared its ugly side. After checking into room #310 via the Hilton app, I discovered that the room was actually a smoking room since it smelled like cigars, marijuana, mildew, and stinky sex. I took only one step inside of the doorway, and completely noped out- nope, nope, NOPE! Not gonna sleep here tonight. I indicated this to the front desk agent Brittany, of which she told me that she not only couldn't switch me into a non-smoking room, but that she wouldn't! Perplexed, I asked a different question, to which she yelled at me "THAT'S WHAT I TOLD YOU!!!" Surprised, I indicated that I would contact the Hilton Diamond Desk, as well as the corporate office. Agent Brittany said "YOU GO ON AND DO THAT!" Surprised, I walked over to the lobby and spent an hour with the Diamond Desk getting switched into a non-smoking room that I wound up accessing with the Hilton app's mobile key. This room on the other side of the building turned out to be just fine, and with no issues. I received an email the next day from the GM Marcella "Marcy" Jackson, apologizing and promising to refund my Hilton points. This ultimately never happened, which was surprising. I emailed Marcy about two weeks later asking her of the status of my points refund, of which I never received a reply. A few days later, I had to contact the Diamond Desk AGAIN to explain the situation, which led to obtaining my points refund (took all of 5 minutes to receive). What's ultimately strange about Marcy's silence is that I spoke to her in person regarding the ugly customer service performance by her agent the next morning, and was polite enough to ask her to address the situation with the unprofessional agent as a training experience. Aside from the nonexistent and unprofessional customer service, the property itself isn't bad. The furniture is slightly dated, yet the location is at the end of a line of hotels within the Ridgeland area of Jackson. Cleanliness or comfort are not the primary issues here- its the customer service. In all honesty, I truly believe that this property's employees think & operate as if this Homewood Suites is a cheap, run down hooker motel rather than a Hilton property. The current staff really doesn't give a damn about their customers here.

Unfortunately, the current state of the Hilton Jackson leaves a lot to be desired. The best…read moreexperience at the hotel was the engagement and hospitality of the staff. The facility itself is in no way representative of a Hilton hotel. On the first night, five of the six elevators were out of order. I resulted to taking the stairs to my sixth floor room (5 times for needed trips that evening). There were a collection of Lady Bugs living in my room. The furniture in the room appeared to be from the 70's (no exaggeration). Summary, two five stars for the staff and minus three stars for the facility.

There weren't many options available on the day we went to Jackson because of the Comic-Con that…read morewas in town. Which was the reason we were Jackson as well. This Hilton seemed nice, and for the most part it is. Literally right off the highway so it's an easy reach. The staff were all friendly, the lobby is really nice and the archetecural details around the building show at one point this place was an exceptionally nice hotel. But time and horrible management have left the building literally falling down, breaking down, and simply ignored to the point that it just gives you a kind of "ick" feeling. When we pulled up we saw a sign on the side of the building that said it had a jazz piano bar. That sounded great, my wife and I enjoy a cocktail with some quiet jazz piano. When we asked where it was, we were told they hadn't had that in quite some time now. The pianos are still on the floor, shoved into corners, ignored and collecting dust. Check in was simple, the ride up to our room as a challenge as only 1 of the 4 elevators were functional and a sign displayed in front of the only working one stated to not load more than six into it when it finally did arrive at your floor. Took a few minutes but we got to the room. We opted for a suite because I've been suffering from sleep issues so I wanted a seperate room I could go to so I didn't disturb my wife while she slumbered and this room had it. A living room, which a couch, chair, table and what I assumed was a TV to keep myself occupied while I tried to sleep. Two bathrooms, both were clean. The master bath had a jacuzzi tub and a walk in shower. As we unpacked I did note one of the big highback chairs and the couch were both horribly stained. My wife saw both and commented she wouldn't be sitting on either of those. We unpacked, relaxed for a bit then headed down for a drink and decide where we were going to eat. The bar is just off the lobby, a nice young lady was the bartender and immedietly gave us the menus when we sat. Oh, I forgot to mention it was almost a fifteen minute wait for the elevator from our floor to the lobby. Once we got to the bar we were only a minute away from the end of happy hour. After explaning the delay the bartender allot us more time to decide while keeping us within the happy hour pricing. Food options were either the pub food at the bar, or the seafood place next door which is run by the hotel. Even though there is a restaurant within the hotel, they only serve breakfast and lunch. Though we do enjoy seafood we opted to just sit at the bar and eat pub food. And what we got was most certainly pub food. Deep fried everything that tasted like it came right from a box, to the fryer, to our plates. It was good, but not great. Exactly what you would normally eat when throwing back a few cocktails while watching the world cup on the two working TV's they had at the bar (There were three, but only two worked) The liquar selection looked pretty pitiful. I noticed two wine fridges off to the side so asked the bartender what she had in those. She stated she wasn't sure, she didn't have the keys to them. Here's the story we heard about what's happening at this hotel. The hotel had been taken over by a different owner who seemed to not have much interest in actually running a hotel. The broken elevators have been a thing for awhile and nobody had been called to fix them yet. And as I stated earlier, the hotel is clean. It is obviously not well maintained or the areas that were fixed, were done so with minimul attention. (Photos will show what I mean). We utiliazed the jacuzzi tub that night, after it drained there was a dark ring left around the tub. No, we are not filthy people. That level of dirt can only come off a person working in the yard all day. This was not just a dirt, it was a weird dark foam left around the entire tub. I cleaned it all off and ran the tub again, filling it to the same level and the same ring was left around the tub even when it was empty. (see photos). What's in the Jackson water I wonder for this to be coming out of the faucet. There is a small TV mounted next to the tub a bit high on the wall. No remote to control it. The recessed lighting above the tub had no covers over the bulbs like they do in the walk in shower, so exposed electrical is staring at you while you sit in a large tub of water. Sagging drywall, dirty drywall on ceilings in both bathrooms (see photos) Drywall patchwork horribly done. A missing TV in the living room where OBVIOUSLY there was one at some point as there is a TV cable line running behind where it should be. Overall it's just a good hotel. The staff is nice, the food we had was okay. It most certainly needs maintanence. Alot of it. Put the TV back in the living room of the suite and clean the cushions. But I get the feeling, nobody is listening and its just going to continue to get worse. Find a different place, if you can't it's not a terrible spot.

Very clean, fairly new building. All of the staff was very pleasant. The breakfast on weekends…read moredoesn't usually start until 7. They even had it out at 6, for the railroad workers staying there to get breakfast, before going to work, along with their other guests.

MF got bed bugs they was shooting dice with the roachesread more

Don't be fooled ! Hilton name, but not the quality. Interior looks like a budget hotel remodel…read more Please explain why they did not have tops for the hot coffee or hand protectors to put on the cups. No amenities, no amenities, no coffee machine in your room. The sign advertises coffee, 24 hours a day, but that not so. No one around when ready to check out. what's going is someone sleeping.......?

Absolutely the worst. I have stayed here in the past, but I saw "newly remodeled" on the Hilton…read morepage so I thought I would try it again. It's 2:03 AM as I write this. I'm up because my heater isn't working and I can't sleep. Well, also, I can't sleep because my bed collapsed as soon as I sat on it - no I'm not a particularly large or heavy person. I also paid the $4.99 for high speed internet which isn't any faster than standard and keeps kicking my VPN out. Also, Hilton WIFI has a captive portal that won't allow my Fire Stick to connect, a deal breaker for all Hiltons in the future. I just looked at my bill. Seems I was charged an extra $50. Don't stay here. You've been warned.

Most comfortable bed and pillows EVER!…read more Great free breakfast with fresh fruit, yogurt, grits, oatmeal, muffins, bagels, sausage, eggs, cereal, and more! Also a gazillion toppings for your oatmeal and/or yogurt! Plenty of beverage choices... OJ, chocolate milk, white milk, water, coffee, tea. Friendly staff. Nice accommodations and dog friendly hotel. Good location. Nice walking path around a lake to jog or take a walk. Safe, well lit. Lots of restaurants near. Easy highway access. Upscale shopping area super close. Small kitchen was nice with all I needed. Only cons are I couldn't find Ice machine on third floor. Had to go down to the first floor to get ice. (The ice cube tray in the refrigerator was useless. It was super thin cheap plastic and wouldn't release the ice. I have never seen an Ice tray like that. )

My first stay was in 2015, and I've been coming back ever since. This was my first time staying…read moreonly five days; for most of my visits, I stay for two weeks. I considered this my home away from home when visiting my mom. It's designed in the style of an apartment with a living room, workstation, and full kitchen with a regular-size refrigerator, a sink, dishwasher, microwave, and stove, along with dishes and silverware. This hotel sits in the middle of the Township Colony community; there's a beautiful pond across the street from the hotel. The downtown area also is inside this community; it houses restaurants, boutiques, salons, coffee houses, and spas. It's a very walkable area; you don't need a car unless you want to drive outside the community. Now there are three more hotels in this community, they all face each other, they all face the pond, and a fourth one is being built now, but I choose to stay here because it suits all my needs, it's comfortable for me. Complimentary Breakfast Free Coffee & Tea all-day Fitness Center Free Parking Pets Welcome - One-time fee of a 100 dollars Free Wifi Laundry facility (Never used it, take my clothes across the street to mom place) I'll post the new pictures and some old ones from over the years.