Unfortunately, the current state of the Hilton Jackson leaves a lot to be desired. The best experience at the hotel was the engagement and hospitality of the staff. The facility itself is in no way representative of a Hilton hotel. On the first night, five of the six elevators were out of order. I resulted to taking the stairs to my sixth floor room (5 times for needed trips that evening). There were a collection of Lady Bugs living in my room. The furniture in the room appeared to be from the 70's (no exaggeration). Summary, two five stars for the staff and minus three stars for the facility. read more

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There weren't many options available on the day we went to Jackson because of the Comic-Con that was in town. Which was the reason we were Jackson as well. This Hilton seemed nice, and for the most part it is. Literally right off the highway so it's an easy reach. The staff were all friendly, the lobby is really nice and the archetecural details around the building show at one point this place was an exceptionally nice hotel. But time and horrible management have left the building literally falling down, breaking down, and simply ignored to the point that it just gives you a kind of "ick" feeling. When we pulled up we saw a sign on the side of the building that said it had a jazz piano bar. That sounded great, my wife and I enjoy a cocktail with some quiet jazz piano. When we asked where it was, we were told they hadn't had that in quite some time now. The pianos are still on the floor, shoved into corners, ignored and collecting dust. Check in was simple, the ride up to our room as a challenge as only 1 of the 4 elevators were functional and a sign displayed in front of the only working one stated to not load more than six into it when it finally did arrive at your floor. Took a few minutes but we got to the room. We opted for a suite because I've been suffering from sleep issues so I wanted a seperate room I could go to so I didn't disturb my wife while she slumbered and this room had it. A living room, which a couch, chair, table and what I assumed was a TV to keep myself occupied while I tried to sleep. Two bathrooms, both were clean. The master bath had a jacuzzi tub and a walk in shower. As we unpacked I did note one of the big highback chairs and the couch were both horribly stained. My wife saw both and commented she wouldn't be sitting on either of those. We unpacked, relaxed for a bit then headed down for a drink and decide where we were going to eat. The bar is just off the lobby, a nice young lady was the bartender and immedietly gave us the menus when we sat. Oh, I forgot to mention it was almost a fifteen minute wait for the elevator from our floor to the lobby. Once we got to the bar we were only a minute away from the end of happy hour. After explaning the delay the bartender allot us more time to decide while keeping us within the happy hour pricing. Food options were either the pub food at the bar, or the seafood place next door which is run by the hotel. Even though there is a restaurant within the hotel, they only serve breakfast and lunch. Though we do enjoy seafood we opted to just sit at the bar and eat pub food. And what we got was most certainly pub food. Deep fried everything that tasted like it came right from a box, to the fryer, to our plates. It was good, but not great. Exactly what you would normally eat when throwing back a few cocktails while watching the world cup on the two working TV's they had at the bar (There were three, but only two worked) The liquar selection looked pretty pitiful. I noticed two wine fridges off to the side so asked the bartender what she had in those. She stated she wasn't sure, she didn't have the keys to them. Here's the story we heard about what's happening at this hotel. The hotel had been taken over by a different owner who seemed to not have much interest in actually running a hotel. The broken elevators have been a thing for awhile and nobody had been called to fix them yet. And as I stated earlier, the hotel is clean. It is obviously not well maintained or the areas that were fixed, were done so with minimul attention. (Photos will show what I mean). We utiliazed the jacuzzi tub that night, after it drained there was a dark ring left around the tub. No, we are not filthy people. That level of dirt can only come off a person working in the yard all day. This was not just a dirt, it was a weird dark foam left around the entire tub. I cleaned it all off and ran the tub again, filling it to the same level and the same ring was left around the tub even when it was empty. (see photos). What's in the Jackson water I wonder for this to be coming out of the faucet. There is a small TV mounted next to the tub a bit high on the wall. No remote to control it. The recessed lighting above the tub had no covers over the bulbs like they do in the walk in shower, so exposed electrical is staring at you while you sit in a large tub of water. Sagging drywall, dirty drywall on ceilings in both bathrooms (see photos) Drywall patchwork horribly done. A missing TV in the living room where OBVIOUSLY there was one at some point as there is a TV cable line running behind where it should be. Overall it's just a good hotel. The staff is nice, the food we had was okay. It most certainly needs maintanence. Alot of it. Put the TV back in the living room of the suite and clean the cushions. But I get the feeling, nobody is listening and its just going to continue to get worse. Find a different place, if you can't it's not a terrible spot. read more

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This hotel is very dated. It def needs some MAJOR REMODELING. Furnitures are like from the 1900s... read more

What use to be a nice hotel has now deteriorated into a second rate hotel. The past two times I've stayed here I've been kept up throughout the night with loud people. On top of that my whole floor smelled of marijuana. read more

CLEANING!!! Room smells like it's been smoked in! The couch and entire room is filthy! Hilton should be ashamed of having their name on this place! read more

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I stayed here for a work conference recently. I will say the hotel needs some major updates!! It seemed like the vibe was off since the music wasn't working over the audio system. Elevators were not working properly however what really did it for me was the service. The staff was just perfect and helpful. Not to mention the kitchen was *chefs kiss* absolutely delicious!!! 5 stars!!! I tried the smothered chicken, and wow. So seasoned and cooked perfectly. I was beyond impressed!! Notably: Jasmine was amazing super kind and knowledgeable Connor the server was a pleasure to speak with and patient and honest. Overall, if they update their facilities, I can imagine this spot being so live and busy!! With this food and service.. I will be excited to be back!! read more

This is the worst Hilton in the country. Do not stay here. Hilton should be embarrassed that their name is on this building. The pool water is literally green, the rooms are absolutely filthy , employees are on their phones and will not make eye contact with you when you try to talk to them. The bar is a joke. Good luck getting a drink while they're on their phone. If I can give this place a -10 I would. read more

I only stopped in because my Avis car rental location was located inside. They seemed to be busy hosting some school trip events so the place was packed with tables for vendors. Parking was a bit of a nightmare and had to go all the way to the back. Once inside, the staff were all busy on the phones or on the computers. I had to approach and say hello first before they would look up. That's disappointing for a hotel who's business is essentially hospitality. Not sure if I would stay here after that interaction. read more

Hilton Jackson - Building - Hotels Near Me - Jackson, Mississippi

Very nice and helpful staff. A few things in the room could be updated, but the staff made up for that.

There's not much to ay here, but it is a hilton. Good service from check-in to check out. Great breakfest options. Happy hour, very good. And boy next door to DRAGOS. Can't lose! Won win win read more

Our "mobility accessible" room didn't have enough space to turn a wheelchair from the entrance into the area between the beds. The electrical outlets built into the lamps were so uselessly loose that chargers wouldn't stay plugged in. And the outlets in the wall were absurdly far away from anything useful. One was just inside the door--useful to housekeeping, but not to guests. The outlets in the bathroom vanity were hidden behind a towel rack. There was a weird stain in the bathroom. Not sure I want to know what's up with that. My wife needed to ice her injured foot, so I had brought some gallon bags with us to fill up. The ice maker on our floor didn't work, so I tried the penthouse floor. There was no visible ice maker on the penthouse floor, so I tried the 12th floor. The ice maker on the 12th floor didn't work, so I tried the 11th floor. The ice maker on the 11th floor didn't work, so I tried the 10th floor. The ice maker on the 10th floor didn't work, so I tried the 9th floor. The ice maker on the 9th floor didn't work, so I tried the 8th floor. The ice maker on the 8th floor worked. Surprised? I sure was. The staff were cheerful and polite, which gets the Hilton Jackson one more star than the lowest possible. read more

Hilton Jackson - What is this strange stain in the bathroom? Given that it's on the inside of the doorway, I'm not sure I want to know how it got there. - Hotels Near Me - Jackson, Mississippi

Once upon a time this may have been a nice hotel. But that was undoubtedly a long, long time ago. Certainly, the lobby was still beautiful, but the rest of the hotel is a disappointment. The first room we were provided was in very rough shape (e.g., rust around the bathtub and the sink; torn wallpaper coming apart at the seams), but most importantly the room did not seem to have a functioning A/C system as the room was uncomfortably damp. To their credit, the staff was apologetic and helpful, and they agreed to move us to a new room. The new room was a modest improvement in that the A/C was working properly and cooling the room. However, the wallpaper was also coming apart at the seams; the arms of the desk chair were completely worn through; the ceiling had a black fuzzy spot on it (I am not sure what it was); the doors in the room and the bathroom had damage that looked like they had been repeatedly banged on; the bathroom ceiling over the shower was damaged; and the bathtub did not drain properly resulting in having to stand in a tub full of water. I have reported this situation to Hilton customer service for the purpose of alerting them to the sorry state of this property, but they have ignored and not responded to my multiple e-mails and calls. read more

Good but off it's peak. Good value, breakfast buffet was tasty and fair value. Gym was good and staff was very helpful. Room was nice. Some areas due for upgrade. Overall, you can tell the hotel has a fraction of the pre-pandemic business and is dealing with it pretty well. read more

We stayed here to enjoy our Valentines Day weekend. However, we did not expect to see such poor care to the room. The front desk staff on the morning shift was rude. Great view with nice restaurants surrounding but it is time for an upgrade. The owner and general manager should be embarrassed. read more

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This is a cool place to stay. Staff is friendly, rooms are spacious, big pool, and ok gym. I had to let my bathwater run for a minute because it ran a brown color. And their items in their store area are expensive. 4 dollars for a regular bottle of sprite read more

Decent hotel that is somewhat close to shopping and restaurants by foot. They have a large conference space here so it can get busy. There's a restaurant in the lobby but I believe it was only open for dinner. They do have room service from a nearby restaurant but the service charge is pricey. Some of the elevators have an open view to the city as you are riding up. Decent sized pool with poolside cabanas too. The rooms were decent. Not as modern as other Hiltons but good. read more

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Place was garbage. Tv was blue. Room needed serious updating. Dirty and trash on floor. Not what you would expect at all from THE MOST EXPENSIVE hotel in Jackson. I've stayed at plenty of hiltons, and this was far worse than any motel 6 I've ever stayed in. Definitely save your money and don't stay here read more

I stayed here for a work trip. I made my reservation checked in online to select my room. Some reason this hotel wouldn't allow me to select my room. I don't normally leave reviews but in this case I feel led to. The person at the front counter was rude. She said my room was given away to a group that was coming in. I asked for an upgrade since I'm a diamond member. She said no upgrades available and gave me a mobility accessible room that wasn't even comparable to the room I reserved. I stayed at Hilton hotels in Pearl, Flowood and Jackson. So far this has been the worst experience. read more

We stay here every year for our anniversary. We stay in the executive suite which is almost 900 sq ft including a stand up shower, whirlpool tub and standard size tub. Guaranteed to feel clean by the time you leave haha! Also has 2 flat screens, a living room with table and wet bar, fridge, king size bed, etc. Suite rooms also have access to 12th floor happy hour apps and drinks and continental breakfast in the am. Hotel has a beautiful main entrance, friendly staff, pool area has a fire pit and cabana area, basic gym and the lobby has live music on weekends. Room service breakfast was surprisingly outstanding. We ordered the works and every bite was better than the next. Cant wait till next year! read more

We are in covid and this place was disgusting. Rate was twice nearby places but we picked Hilton due to past experiences with chain. HH member Sticky cup residue on night stand. Body hair all over counter and toilet, water damage in bath ceiling Woke with bug bites!! read more

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Great hotel if you like cold showers. Woke up to take a shower and had no hot water. Reported at 7am. Was told it would be fixed. Came back later that afternoon and found no messages. Went to take a shower at 8pm and realized there was still no hot water. Went to front desk and they couldn't find any record of maintenance having looked at it. The moved me to another room in which the hot water worked. Went to take a shower and found there was no shower soap as had been in the previous room. Went down to ask for some. Was told they would send it up. Waited 20 minutes and nothing. It took me 1 minute and 3 seconds to get back downstairs to ask for some again so not quite sure why they couldn't get it up there in 29 minutes. Woman at desk seems highly insulted them at I had the nerve to come and ask again. All I wanted to do was take a shower and go to sleep. 2 of the other 3 people I was traveling with also said the hot water in their rooms didn't work either. So if you want to be smelly, be sure to stay here. read more

I've stayed in much nicer la quintas. Mobile room key didn't work. Two of the four lights in the room didn't work. All the furniture was old and beat up(desk was so wobbly and looked like it was going to collapse that I didn't want to attempt to use it), including the TV which was a flat screen but had dimmed and blued. The few soaps were a random mix like they just got whatever Walmart had that day. The wastebins didn't have liners. The door security lock was falling apart at the tiny screws barely holding it to the door trim. read more

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This place needs to be shut down immediately and remodeled. This is embarrassing for a Hilton Brand. The mattresses have been rode so hard that they're lifting off the bed. The sofa pillows are folded up like rolled up towels. Wet and musty. The sofa definitely had a rodeo show before we arrived from the day before or the night before. In a double queen bed there should be 4/wash clothes and 4/ face towels and 4/ dry towels, there were only two of each, I guess they want us to share. The wall paper is peeling off the walls in the bathroom, cracks are in the ceiling, no exhaust fan in the bathroom, mold on the shower walls, the shower curtain and curtain hooks are from the 1970's dingy and rusty . I know, I'm telling my age. The water almost gave me third degree burns. I had it set and the water kept jumping back to hot. I'm like Jesus Christ help me through this. I will never forget this experience. I really don't see how the ratings were even a 2.9 or even 3.0. Close and remodel or start changing a hourly rate because it's a run down brothel at this point. All is missing is Matt Dillion and Ms. Kitty from GunSmoke !!! read more

Easy dining! I've only eaten brunch here, and the food is great! The selection is great and the service is friendly also! My only complaint would be the cleanliness throughout the brunch service. On both occasions visiting, I've seen major messes on the floor, or tables left uncleared until the very end of brunch. Not a great scene for patrons that are trying to enjoy a meal. This is not your typical "Hilton experience" at all! But, hey, we've got a place for growth. read more

Hilton Jackson - Hotels Near Me - Jackson, Mississippi

This place was horrid to sleep in. I hope the sheets were clean because literally nothing else was. Let the photos speak for themselves. $114 a night on the executive suite (their best floor), I don't even want to know what the bottom floors are like. The service was great which is why I'll give 3 stars, but jeez you guys. Hilton: HELP THIS LOCATION. read more

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Very comfortable hotel. No skidmarks on the bedroom comforter, or sheets- Big plus for me. A little older but very well maintained. I was happy with my room and amenities, good water pressure, all the plumbing worked, fully stocked bar. This place was okay in my book! would stay again. read more

Came here for a conference and was pleasantly surprised. Friendly people and nice facilities. Tabitha at the bar was a special highlight. She indulged my special requests and was a delight to talk to. She is a credit to this establishment and I hope she is recognized as such. read more

I was so excited for my first stay at a Hilton! I've never had a chance until now when my wife had a conference inside the hotel.. Man, was this a let down. The hotel was not kept very clean, the bed was uncomfortable, and the room was very "EH". First red flag was the lack of info upon checking in. No "breakfast is at 'X' time or wifi password or checkout time. What irritated me most was no complementary breakfast. For 2 of us breakfast cost $29!!! On top of the room charge. read more

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This was the worst Hilton experience I have ever had. It started with checking in, which took 2 hours! The luggage cart we found had a broken wheel. There were 3 conventions booked there this past weekend with 1 of 4 elevators operational. There were 3 of us staying in a King size room with a sleeper. No bedding was left for the sleeper. We requested bedding multiple times and finally had to retrieve them from the front desk, but got no blanket. Requested that multiple times, but never received. The outdoor pool was absolutely filthy and COLD. The community microwave on each floor is something I've never encountered from a Hilton. Our mini fridge didn't cool at all! Burned out light bulbs in our room. Non functioning water feature in the pool area. The biggest convenience was the elevator situation. The sign limiting 6 people on the elevator caused altercations amongst the guests, so bad that the police were called. I believe our convention has been held there many times, and our group has been treated well in the past, but for my first time attending I most likely will not return because of this experience. read more

Disappointed. Room was not clean and prepared for a guest . No shampoo , no soap , no new toilet paper, no bag at the trash can , no breakfast even though price was including one . For a 100$ a night . read more

The hotel staff was extremely rude, on three different encounters over a two day stay. Even though I'm a Diamond member they wouldn't provide water since the secretary who booked it used Expedia. I called the General Manager to offer suggestions on how to improve their guest service but he never returned my call. read more

Copy of an email sent to the management... I arrived at your hotel located at 1001 East County Line, Jackson, MS, on September 22, 2017, for the Pawn Brokers Seminar but my experience turned out very poorly. I'm writing to express my dissatisfaction with this Hilton location in hopes you can help remedy the situation. I will begin by complimenting the BOH staff and the food, both in the conference areas as well as the adjoined restaurant. Very pleased with the selection and quality/quantity as well as friendly staff. Delicious.....GREAT experience ... Kudos to them and the professionalism of these folks. Never enough is mentioned about the hard-working people that keep your guests happy. And now for the bad experience... The following occurred at my arrival and during my stay, beginning with the front desk staff: 1. I was greeted in a friendly manner, but that didn't last long. After showing the lady (no name tag that was clearly visible) my email "confirmation", she quickly informed me that this room had not been paid for in advance. This is problem #1 because I don't believe there should be a "confirmation" number given to the guest if there is a "balance due". There should be something "clearly" stating this fact. This should be called a "reservation" (being held), so there is no confusion.The room was "reserved", yes, but not "confirmed" as being paid or unpaid 2. After realizing the situation I was in, the front desk staff didn't really offer to assist me in any way to remedy this situation other than handing me a phone and stating I have to contact my boss myself. Rather than making a bad and uncomfortable situation less stressful, it was made obvious by her body language and attitude that this was "Not her problem" "There's nothing she can do"...a more professional person would have offered to speak with a manager, and if she is the manager this makes a bad situation even worse. I feel all could have been avoided had it been handled more professionally. None of this took place which put me in a financial bind for the rest of the weekend, bringing me to point #3 3. I paid with a $100.00 bill and promptly received the coin change. A few minutes went past, and she was printing the receipt, and NO paper money of my change was given to me. When I politely informed her that she still owed me $10 she huffed and said:"Oh I'm getting it, just waiting on your receipt to finish printing." WHAT? I have been in retail and management and the customer ALWAYS gets their change altogether, at the same time, receipt comes AFTER. Not sure if she was trying to pull a fast one with that or if that is your regular business practice. Again....very unprofessional. 4. Ok now for the room...very dusty...and where did the blanket go? Sticky bathroom floors...A/C worked great but thankfully I brought Lysol to spray the vents as it smelled moldy. 4. Noise level...this is a BIG one...who puts a bunch of rowdy ballplayers on the same floor with people that are attending a seminar at 9:00 am the following morning? This is poor planning on your behalf. Attention to the finer details is important factor completely overlooked by your staff and makes the difference of returning, happy customers or in this case letters such as this one. 5. Upon check-out, I was asked "how my stay was" and I had to say that it was unpleasant due to the factors listed above. Once again no offer of management to try and remedy the situation, again by an uncaring, unprofessional staff. I have traveled (and stayed) in your hotels throughout the U.S. and have to say without hesitation, this was by far THE WORST experience ever. In closing the ideal outcome in this situation would be to : *Closely monitor the FOH staff for professionalism (the BOH staff was AWESOME) *Revisit how you do/word reservations & confirmations so that it is more clear to the guest as your phrasing/terminology can be misconstrued *OFFER an on-site manager (and there should be one at all times) to handle situations such as this. In my opinion, the fact that I was never even given the option to speak with a manager is extremely unprofessional and what really prompted me to write this email *Monitor housekeeping much closer...sticky floors, dusty tables and light fixtures, no blankets (even in a drawer tucked away) is plain ridiculous For the amount of money spent whether 1 night or many days/nights, this was not a good value considering the issues. If bars, pools, cabanas, and parties are your thing, this is a great place for that. If you have to attend a business conference and be awake and alert the next morning, I advise you get a room elsewhere. I won't be back read more

Nice hotel. Perfect access to the interstate. Not to easy to get out into traffic on a busy day, but overall. It's an A- for me. Oh! Okay Great location for shopping. read more

Staff was terrible and unprofessional. The reservation manager was nonchalant about our issues. The room was dirty, seemed to have bed bugs and things left in the refrigerator from the previous guest. The hotel manager also didn't seem to care about our issues either. We checked in and immediately checked out. We found another hotel and the receptionist told us that 10 guest from the Hilton Jackson left and came to their hotel after similar incidents. I wouldn't recommend this place to my worst enemy. If I could give it 0 stars I would. read more

Reservations manager Billie Burns has horrible customer service. I immediately complained to customer service. Thereafter I received a phone call from a female manager asking if I wanted to leave. Did not offer another location or room. Only offered to put me out on the streets for complaining. Unbelievable I fear for my life and safety. read more

Run down and overpriced. But most of all the manager discriminated against me. Due to my phyciatric disability I have an emotional support animal that is registered as such. I was billed. An additional $70 to have the room deep cleaned because of my support dog. The manager doesn't know the American with disabilities act and violated my rights and the law. I'll be contacting the Department of Justice and ADA to file formal complaint. The only good thing of my stay was the big breakfast. read more

When we first walked into the hotel, the surroundings were impressive and it smelled nice. The lobby was nicely updated and furnished. We arrived around 1 pm and asked if we could get checked in early as we had an appointment at 4 and wanted to relax after our 7-hour drive. The gentleman at the desk said the room I preselected wasn't ready yet, nor was any king room, but queen rooms were available. We decided to wait and returned at 3 pm after looking for lunch. We arrived back and were given a room on the 11th floor. When we got to the floor, we realized the rest of the hotel wasn't nicely updated like the lobby was. Our room was outdated and needed renovations but it was nice. The bathroom on-the-other-hand seemed....weird. The door opening was TINY, not a normal door frame/opening. The toilet was also small and round (not oval like toilets these days). The shower was dark (dark brown walls) which made me wonder about how clean it was. Well, I soon realized it wasn't very clean at all. I set the bar of soap on the tiny shelf provided and when I grabbed the soap to use somebody else's hair was on it. This is when I decided we probably won't stay at this location again. I think it is completely unacceptable to have had this happen. I'm grossed out just thinking about it. Speaking of not clean - multiple of the towels were dirty. One was folded and put away with foundation makeup all over it - another had hair on it - and another was stained yellow. The bed was comfortable but the air conditioner never kicked on, which lead to a hot, sweaty night. Breakfast was buffet style, which we paid for without room rate. The food was interesting and I guess "Southern Style". I am the type of person who has to start the day with breakfast. The food was ok, but it would have been nice to have a couple more 'normal' options. Overall, not impressed with this hotel and have already found a different place to stay next time we are in town. read more

This is definitely the place to stay in Jackson! This is a very impressive facility in the best part of town. The hotel restaurant is top notch. The fitness center is really good, and the staff is great. I received a free upgrade to the Presidential Level and the room was very nice and came with complimentary access to the free breakfast and happy hour room. The next time I am in the area and get a good rate I will stay here for business, and will definitely stay here whenever I am in Jackson for pleasure. read more

Hotel is great, was greeted by Mr. Burns, the front desk manager on arrival, his personality and helpfulness let us know immediately we were where in the right hotel. Great value for the money, many amenities, close to everything you will possibly need. Our new go to hotel from here on out when in Jackson. read more

I am a Hilton diamond member. I travel frequently and have for more than 15 years. This is the worst Hilton property I've ever been at. I stayed on February 20,2023. I was shocked this was a Hilton. First, the staff were rude. The worst was the bar tender. I sat at the bar for 20 minutes before any staff appeared. When he came I asked what wine they had and he laughed at me and said "why?" I said "well, because I'd like some wine. What do you have?" He said "what do you want ?" And I said "to know what kind of wines you have" and he said "oh you like different flavors?" And laughed at me again, refusing to answer my question. I walked out. The room was dirty and smelled badly. The shower didn't work so I couldn't take a shower, and the furniture was heavily worn out. Also the key card readers were worn out and frequently didn't work, requiring guests to go to the front desk and getting a new key each time they left their rooms. This caused the front desk to have long lines and their staff to be frazzled. They also don't give a "Hilton honors bag" with water or snacks as other hiltons do. I honestly could have over looked everything except the extremely rude treatment from the bar tender. Also, the webpage says they have an executive floor for diamond members, but they do not. This hotel is one to avoid. read more