my car died late in the day and this shop was the only place nearby that was still open and had the…read moreresources able to take my car. towed my car here and their parking was filled with vehicles. multiple tow companies called told me they recommended this shop. the shop said they'll have it diagnosed by the following day, I didn't hear from them near the end of the business day so called and they said they'll have it diagnosed and contact me the following morning, which they did. the estimated price is on the higher side for the average estimated cost. they said they could get my car done by the following day by afternoon. l ended up cancelling additional service. the part for my car already arrived and they had to return it and didn't charge me extra. I ended up just getting a diagnostic with them and they ended up charging me less then estimated. all the employees talked to was very polite and patient. they sent way too many advertising and surveys to both my phone and email after was done with service with them. even after I left reviews and feedback, they kept sending more, feels like continuous spams

The issues and estimates should be given upfront. Would never recommend them for anything. They…read morewill bleed you dry if you don't say enough is enough.

been using them for years. nothing but excellent service. Get my oil changed and purchase tires for…read moreboth vehicles.

Great service and reasonable! They will take appts for oil changes and routine maintenance. I…read morealso bought a set of tires there with 3 year warranty. Got nail, they fixed right away free.

I have a 2006 Ford-GT. I bought my tires at Tire-Rack, and looked around at the big name tire…read morecompanies to get them mounted. When I was told that they would't guarantee no scratches, I started to look for a smaller shop that would work with me. It turned out that Rent-A-Wheel was exactly what I was looking for. We worked together to do the job right. I highly recommend them if you have an expensive sport car, and know your car, and want to be involved.

The service I received from RAW was amazing. I went online around 1 o'clock while I was working…read morelooking for tires, filled out my application and within 30 minutes I got notification that I was approved. I made the phone call at 4 o'clock and the nice lady there said hey go ahead and give me your I have your tires here ready for you when you get here for your 5 o'clock appointment. I was out of there before 6 o'clock with four brand new tires. I received fast great quality definitely we recommend family and friends.

READ THE FINE PRINT. I got a full set of tires there and paid for the road hazard, $25 a tire. My…read moresidewall got busted on my tire and I went in to get a new one. They quoted me $175 due to a prorated amount (never disclosed) and a $30 mounting fee. Luckily discount tire and brake quoted me $150 for the same type of new tire that includes road hazard with a 3 year warranty, never a prorated amount, just a $20 fee.

These guys take great care of both my cars. They are always straightforward and honest and…read morereasonably priced. I never take my cars anywhere else.

Horrible customer service. Would give ZERO stars if allowed. Have been extremely disappointed 3/4…read moretimes (4 times out of necessity) at the McCain Blvd, NLR, AR location. Most recently at 4:30PM, Sat 3/16/19 with a screw in my Bridgestone 22" tire that I had purchased at this very location with additional road hazard. Standing face to face with the very polite and professional older gentleman at the counter, he caught Paul, the service mgr, coming through the lobby and asked him if they could take care of me. Paul immediately and rudely screamed at him (right in front of me) "Only if you want to be here until 9!" (closing time was 7PM - a full 2&1/2 hours before closing), then stormed outside. Both of us stood there in disbelief for a moment, then the gentleman told me "I guess not". I followed Paul outside and told him I would absolutely never be back and he in a smart-ass tone told me "Sorry you feel that way sir". My wife called the Cantrell Rd, LR, AR location and Jay, the mgr, told her to send me right away. I drove 20+ minutes away (when the NLR location is 300 yards from my home) and Jay personally took care of me on the spot. He could not have been more professional, polite, and accommodating. I cannot imagine a business that sells and installs a product, also sells the repair service for that product, that refuses to service the product it sold, for a fee!; nor a business that cares not how much business it has. OK, follow-up: Both corp customer service (emailed me) and Chaz (sp?), store manager, called me personally and discussed incident. He was courteous and professional and told me he had investigated and was handling internally. I am pleased with the response of concern and changed to 3 stars. It still put me and my family in a potentially severe predicament but that's all I can ask for. I commend a company that will listen, as many don't.

I called and asked if they have anytime to replace a simple part that needed replacing and of…read morecourse they require a bumper to bumper inspection... They told me that they had availability at 2pm, so it was a good idea to bring it in as soon as possible. I brought it in just before noon. I spent 6 hours at the mall, waiting for a call. I only got an update when I called them at 6:10pm. They said the mechanic just got under my car. I told them, "okay, I will walk back over." They called back a couple minutes later and said "they were able to start it, but not finish it. So do you want to leave it overnight with us?" I said, "haha, no, because I need to get home... so if you guys can just put the car parts back and then I will bring it back tomorrow... that would be great. They said "okay." I get back there and said I was there to pick up my car and "it was my mistake to not take that 2pm appointment, so I want to set up an appointment for tomorrow." Another guy walked in and said, "oh, your car isn't drivable. Did Sean not tell you?" I said, "No, the only time I got an update was when *I* called you." He said, "oh, yeah, the whole shifting cable needs to be replaced and we can't even call about that until Monday because it's a dealership part." First of all, I don't usually go to this mechanic because the last time I was there (which was over 5 years ago) they were super condescending to me and I left there in tears. I only came back here because it was the closest mechanic to me that was open on a Saturday. Secondly, I told them I had an appointment to replace my front brakes, and they nicely offered me a sale on their brakes, which I was going to take since the only thing I came in for was a simple bushing replacement. The guy who I dropped my car off with was nice and is the only reason this isn't a 1 star rating. Third, I don't know how mechanic hours work, but why start a bumper to bumper inspection if you can't finish the job? Because I drove the car there just fine, they MADE IT not driveable. So because of them, I had to walk home because the only person who could help me was in Rome at the time and I wasn't going to take an Uber because I need to save up all the money I can in order to afford this mechanic bill that I expect is going to cost around $500 based on a quick google search on how much a shifting cable costs, not to mention, labor... I won't return to Firestone again. I can see why they have such a low rating on here. Should have listened to by gut and not gone back. A friend of mine who works security at the mall also said Firestone will keep the security vehicle at the garage for over a week sometimes, and they need that security vehicle for their job.

Tic Toc Auto was great to work with. Super convenient and I was able to get an appt. the next day…read moreafter calling. My technician Justin was very kind and knowlegable as well. I definitely recommend using this service for your unexpected car needs and repairs!

I was able to get both of the services I needed COMPLETE within three hours of my first call…read more Raleigh handled my call professionally, timely and was absolutely a joy to interact with. Nathan arrived right on time. He was courteous, efficient, and extremely helpful. I had two tires replaced and my oil changed. I will definitely use them for service on my vehicle again.

I visited over 15 different places trying to get my tire repaired, and unfortunately, many of those…read moreexperiences were very discouraging. Several companies were not only unhelpful but also quite rude, and I was repeatedly told that my tire could not be fixed. After speaking with my brother, he encouraged me to give Vaughan Tire Company a try. I'm truly grateful that I did. Despite being told by others that the repair was impossible, the team at Vaughan Tire Company took the time, effort, and care to get the job done. Their professionalism, skill, and willingness to help made all the difference. I sincerely appreciate their service and dedication. God bless this company--everyone there truly deserves recognition for their outstanding work.

I really like Vaughan Tire because you can make an appointment, show up and pay the price you…read moreagreed on and get first rate quality work preformed.

I had ordered 4 new tires over the phone the day before and contacting my credit card company of…read morethe amount since it was a high purchase with the quote given to me on the phone, and I had asked the total price with taxes included, balancing, mounting, and was given a certain quote. I had told the person on the phone that I would be sending my credit card with my husband to pay, but NOT ONCE did they tell me there was an extra 3% surcharge if paid with a credit card; they mounted the tires, put them on my car, and when done than they decide to tell my husband of the 3% surcharge that was like $18.00 more added on if he swiped my card, but what was he supposed to do just drive off, that's theft or have them remove my tires?? My husband had went inside and even repeated the quote back to them before the tires were mounted, and NOT ONCE was anything said about a surcharge or asked how he would be paying for them. They didn't even have a sign placed in a visible location that stated the surcharge; it was located on a bulletin board as you entered the garage area where customers aren't allowed. Now how is that even legal? I called back up there after my husband informed me of the situation once he was back home. I tried to explain to them that I WAS NOT informed about the surge charge beforehand and I wasn't expecting to pay that extra $18.00, I got met with them NOT caring and rudeness to the point I told them I'll NEVER do business with them again! Now, if they had informed me that they charged the surcharge on Credit cards I could have made a choice if I wanted to finish the transaction on the phone, but they took that from me by forcing my husband's hand to have to swipe my card after the service because he didn't have the cash to give or a check to write and that is just Bad business ethics and just plain wrong!! ERR!

Our office van had a flat in our parking lot and we were unable to properly jack it up to put on…read morethe spare. Even if we could, we would still have to drive somewhere else to have someone fix it on their schedule. On Call quickly sent a repair truck and they were able to jack up the van, remove the tire, repair it and put it back on in a matter of minutes right there in our parking lot. Very convenient.