"Landmark Uses Disreputable Contractors - AZA Repair & Brenovations HVAC Are the Worst"…read more Landmark Home Warranty continues to send out disreputable, fly-by-night contractors that leave homeowners worse off than before. Two recent service calls prove the point. Most recently, AZA Repair was dispatched to fix my GE Profile refrigerator. Instead of repairing it, the technician left the refrigerator completely nonfunctional (warmer than before), scorched it with a blowtorch, and improperly reinstalled copper lines sticking nearly two inches out, preventing the back panel from being reattached and risking wall and line damage. He left tools, oil, and copper debris scattered around, tracked oil through the house, and provided no receipt or service documentation. To make matters worse, he pushed the fridge only "mostly" into place as if to hide the scorch marks. When I called Landmark, customer service said no one could return for at least a week, even though we'd already been without a refrigerator for two weeks. Previously came Brenovations HVAC, which was called out for a straightforward AC motor replacement. That service quickly turned into a disaster: the technician left wires exposed (in violation of the company's own safety policy), installed the motor in a way that left bolts striking the fan blades, removed and discarded the HVAC cap without permission, and ignored our concerns about exposed wires near our children's backyard play area. After repeated failed attempts to fix his mistakes, the technician simply refused to return. Brenovations' management--and even the owner--gave up as well, siding with their technician and leaving us stuck with an incomplete, unsafe, and hazardous system. Both AZA Repair and Brenovations HVAC demonstrate the same pattern: unprofessionalism, negligence, disregard for customer safety, and zero accountability. Landmark's continued use of such contractors raises a bigger question--why should anyone bother paying for a home warranty if the companies they send out cause more damage, refuse to stand behind their work, and leave homeowners worse off than before?

If anyone is looking at buying a home warranty when they purchase their home I would strongly…read morerecommend not choosing this company. I have been a customer of Landmark Home Warranty for over 5 years and in the past have had a good experiences with them. However in the past few months I have been very disappointed and actually angry. In July I placed a work order for an outside drain line that was clogged, they sent a contractor out and while they were here they immediately told me that Landmark Home Warranty would not cover anything outside of the home. I asked why a plumber was sent out when I told the receptionist who scheduled the appointment that the drain line was in my driveway. I was was still billed the $75 even though no work was done. Then in September they billed me another $75 with my monthly cost and it came as one bill. I called the customer service line to inquire what the additional cost was for and he refused to take off the erroneous charge until I raised my voice and said, "You are stealing money from me." The customer service agents have all been very rude and it has taken me 3 calls to try and resolve these billing issues. I just cancelled my policy with them and switched to a different company that is $20 cheaper a month with better coverage. Good riddance.

Kathleen from the home warranty department is really sweet. She made sure that my documents…read morerequested were received and followed up with me to let me know that she is forwarding it to the review department. Appreciate good personable phone service, which can be rare these days!

My claim order went well Kathleen Huntsberry was very helpful understanding and caring about my…read moresituation. I would recommend this home guard business highly.

The ladies I spoke to on the phone were nice and reassuring for my call in for a tow in AZ on…read moreSeptember 19, 2024. I was assured that help was on the way, especially in light of my mom's oxygen running out. But over 4 hours into the ordeal, still no tow truck, even though they told me two or three times, that it would be less than an hour. I finally cancelled the call and had a local deputy call in the request. We will NOT be renewing our membership. Even though I have been a member for over 30 years. They are always slow, but this was a medical emergency.

Went to get my passport photos taken here. It was such an easy process! Went on a Tuesday around…read more4pm hoping it wouldn't be too busy, which it wasn't, I didn't even have to wait in line and there were multiple parking spaces available out front. Showed the team member my policy card, paid the members rate, then she took my photo which was ready in less than 5 mins. It took me no longer than 10 minutes for the whole process. Definitely recommend this location.

This is my first time utilizing services at this location. I initially went in to add my daughter…read moreon my account and decided to upgrade my membership. Starting with my first interaction with Karen and then with Robin. The staff are friendly and extremely helpful. Robin is one of their travel experts. She gave me a lot of information on flights and also which classes to fly to minimize additional charges. I will definitely be back again.

I called to ensure the notary would be there and no appointment was needed. Arrived 5 min later…read more "Oh the notary has to leave to get her daughter." "But I just called. You're not closed yet." "Sorry. Come back tomorrow." "But I just called." Nobody did anything. The manager tried to gaslight me that I had somehow called the wrong office. Nope. Showed him my phone. All I got was a pathetic shrug. Find another AAA office. This one is worthless.

Amazing staff! It was a pleasant surprise to find out they issue international drivers license…read more They were friendly, fast and efficient! Lots of parking.

Received an email from AAA about a free travel emergency kit for your car. This is a fake email,…read morefree buy pay $9.95 postage only and get the free kit. I put several known credit cards but keeps given me error, AAA should honor there comittment and send me my kit, I don't expect they will. Hope our join me nationwide and boycott AAA. Thank for reading my review. They LIE

I am not sure which location Casey was from but he was awesome, he arrived 40 mins earlier than the…read morefirst driver who estimated 1 hr. He was professional and happy to help. I couldn't help to be extra impressed with the new AAA shiny truck!

I went to this location for an International Driving Permit to be able to rent a car abroad. It was…read moresuch a smooth, easy process. As a member, I got free photos taken, and everyone helped me with efficiency and a smile. It was such a pleasant, easy experience. I have also had to use AAA for battery replacement, and they have always been prompt and professional. No complaints at all about AAA in the Valley!

I would give zero stars if it allowed me to. I paid for a home warranty back in March of 23 hoping…read moreI would get help if I had a breakdown. Boy was I wrong!! I have called them twice to file a claim. They denied my dishwasher because it was too old and my washing machine because it cost too much to repair. What?! That doesn't even make any sense to me. I thought that's what the home warranty was for! Please DO NOT give this company any of your money! You will be sorry!

I see several reviews here where people are saying they will contact the BBB with their complaint…read more This is completely useless. The BBB is a private, for-profit entity that businesses pay to be a member of. They have absolutely ZERO regulatory authority. If you want your complaint heard by a regulatory department, you MUST file your complaint with your state's attorney general, business sector, online. Takes 5-10 minutes and you WILL get a response and so will the business you wrote the complaint against. I'm not picking on HLWP here, just trying to inform you all generally as to what you should be doing. The BBB is a private company with their existence paid for by the very businesses you are complaining about. What kind of results do you really think you will get there? When you do file your complaint at the SAG, just remember to be concise and truthful. Stick to the facts and avoid personalities and it will serve you well.

Came in to chat with one of the travel agents about booking an upcoming cruise. She was nice…read moreenough but wasn't very helpful either details for all cruise lines I was researching. She only works with a couple and those are the ones she promoted over others that may have been a better fit in schedule or budget. Both of which were limited. I ended up not using the agent to book my trip through as I found a much better option on my own doing some online digging.

Car wouldn't start and Joe came out to test the battery and help me out he even offered to help a…read morenearby car who seemed like they needed help. Joe was very friendly and helpful. Ended up needed a tow and waited over an hour and still no one. Bob was nearby and about to end his shift but helped us out right before he ended his day. Bob went above and beyond to make sure we were able to get the help we needed.

Went through Home Depot for countertops in MARCH due to Covid had to wait for several months. The…read moreinstall was set for November 12. The workers came in and walked around and said that the smoke in the house was bothering him. We had doors open and fans going. They left. I do smoke medical Marijuana and have my card. However I hadn't smoked for a couple of hours. This is totally unacceptable. I feel discriminated because of this. Now I am waiting again and Thanksgiving is coming and I have no counters. Very disappointed!!!

If you want excellent professional counter top fabrication and installation by highly trained and…read morequalified individuals then D.Moe Contracting is the company you want. Being a retired military officer I have an eye for attention to detail and professionalism. From start to finish D.Moe Contracting completed every stage of the process quickly and in a highly professional and expert manner. Rick, who was the individual who did my template measurements, measured everything precisely and exactly and even pointed out some details about the project that I didn't consider. Eric and James, who did the actual install carefully removed the old counter tops with no damage to anything. Eric and James then professionally & expertly prepared the area for the installation of the new counter tops paying attention to every detail. Because of their expertise and attention to detail the installation of the counter tops and new sink went without a hitch. The entire removal and installation process took less than 2 hrs. They also made sure that any questions I had during the installation was promptly answered and consulted with me on other aspects of the installation as they did the installation. These are the kind of individuals that any company would want to keep and promote. These are the kinds of individuals that makes a great company. I would very highly recommend D. Moe Contracting to anyone needing counter top installation.