I have my cargo and GL with Jax City and if you want somebody who's prompt and that understands…read morewhat your looking for then this is the best place Brandy and Leah have been helping me for years and they're always quick to respond and me having a business there are always some new regulations and I know it would be hard if they were not to go above and beyond to help me They're always busy but seems like they can do so much at once I highly recommend them to everybody Brandy and Leah I can't thank you enough and I always tell you that

After particularly horrible insurance experience a friend recommended Leah to me and I absolutely…read morelove her and Brandy. They are patient with my lack of computer skills and are always responsive to my inquires. For example,as hurricane Irma headed towards us I asked Leah to send electronic home insurance information and even though I am sure they were swamped I had my response in 24 hrs. I have moved my auto to them as well and could not be happier. If you want great customer service this is the place for you.

Just wanting to leave a realistic review. They handled our flood claim, though it was a little…read morechoppy (a lot due to the pandemic). It wasn't the largest of claims, but we found out today that they dropped us. They paid our claim, and our repairs are finished. And finally we have our home back in order. We're now shopping for a new carrier and expect that our premium will go up based on our claim history, which is okay. I understand they are in the business of risk. Actually not too upset, a little thankful that we get to go somewhere else because I'm not sure how Stillwater would have handled a major loss. What's interesting is if they raised our premium, we would likely have been okay with it. So if you're looking to never make a claim, then Stillwater may be the carrier for you.

TRASH of a company!!! They contacted me 1 day before my insurance was going to cancel my policy…read moreinstead of calling me in advance. The only option offered was to accept another policy doubling the first one! They did not take accountability for their actions!! DO NOT USE THEM!

Quotes 2600 for a Home insurance, then few weeks later received an invoice for 1100 additional with…read moreno explanation. They doesn't respond emails, phone calls. Very bad experience !!

My agent, Nathan Flom, helped me easily transition from an insurance company I have been with for…read more25 years, saving me significantly on my annual premiums. I came to Geico because adding my 16-year-old son was going to add almost $3,000 per year with my previous company. Now I'm saving money and once I add him, I'll barely pay more than what I was paying. Plus I switched my homeowners policy for another 50% savings there with an additional discount for bundling. Let me just say that any money you have in a subscriber's savings account is nothing compared to the savings I now have. Much better deal to be with Geico.

Customer service is through the roof! If I had a business, I'd want those people working for me!…read moreUnbelievable these days.

Your dispatch employee sent out a driver to tow my truck. She called 2 hours in advance to confirm…read moremy appointment but didn't mention that it was $x amount per mile unless I waited 12 hours for my "membership upgrade to kick in". I have a screen shot on my phone from when I booked the service on the app that my plus membership would tow me up to 100 miles for this appointment. Dispatch told me "I don't know why they would send that" well "they" is the company so I'm unsure why you can't honor what they state. I was trying to be towed 10 miles, nothing crazy. What a joke most employees are these days. She had the nerve to say "well that's my bad for not communicating the price but usually people know what their membership covers". Well what do ya know, when I made an appointment last week and even tonight at midnight when my upgrade kicks in, BOTH of those dispatch employees were knowledgeable and communicative when telling me it would cost money and how much. This time at midnight when dispatched called, they also thought I had a classic membership but after actually looking into it, I was able to get a "free tow" from PAYING for my plus membership. He had no problem going to look into it and correcting trying to charge me. When my company offers something and a customer of years can prove to me what they're saying is true, I honor what they were led to believe. Thanks for nothing,"Cassa" Shout out to the night crew.

After having home owners insurance for over forty years through this company, the insurance…read moreprovider decided to leave Florida and they notified me that my policy would not be renewed. Insure-All couldn't even find my policy and I was notified they couldn't help me get insurance as the risk is outside their company's underwriting guidelines.

Mike and my ex husband have a business relationship. Up until recently my ex-husband and I had a…read moredecent set up for how we would coparent and run our homes. We are in the middle of a court battle right now, and Adam someone not listed on my policy called Mike and between the two of them Mike refunded my ex close to $1000 and then allowed my insurance policy to lapse. As the policyholder I am the only person that should have access to my account much less the only person that should be making any form of decisions. What Mike did is not only unprofessional but it is illegal. If someone is not listed on an account or a policy you have no business giving them any information much less doing anything this drastic. Please do not use this insurance company if you are hoping to keep your information protected and if you're just looking for an honest insurance company I would avoid this like the plague.

This is the most wonderful insurance brokerage and Agency in all of Jacksonville. Any compasses…read moremarvelously talented and professional courteous personnel who know their stuff. They can do anything and they can do it quickly and they are very helpful the rates are fantastic they cannot be beat. They are the best people in town to get insurance from for your home or your auto and they have great connections and can secure any kind of insurance you need fast and inexpensively. I had the pleasure of working with one of the agents there a lead agent Nital Patel. She assessed by problem quickly figured out exactly what my needs were tale of the policy through a great deal of work without a single complaint and came up with a fantastic rate to solve my problem perfectly. Everyone at the agency is like that they are all wonderful people I recommend them highly and without reservation

Once upon a time I worked with Paul Lalonde, the agent, in Jacksonville, FL at an insurance…read morecompany. He left the company and went to become an agent. Working in insurance I know that you have a few choices when it comes to obtaining insurance: through an agency (such as Indi Financial) or direct (through a website). Outside of being on my parents' policies as a teenager, I'd always had direct insurance. When I was looking for a cheaper rate a coworker suggested going to Paul to see what he could do. I actually ended up staying with the company I already had (Travelers) but switched my policy over to Paul's care. I had an accident and it was really nice dealing with someone like Paul (think of the agent as a mediator between you and an insurance company). He really wants the best for his customers and it was really nice having someone explain the stuff I didn't know (I may work in insurance but claims is not my forte). When the time came Paul helped me switch my insurance to a new carrier in a nice smooth transition and helped me save money. He's no longer my agent because I moved to Texas but really recommend him. He's very knowledgable and very friendly and you can trust him with your insurance needs and questions.

I am not good when it comes to any kind of insurance and my recent insurance sent me a letter…read moresaying I have non-renewal. I asked a neighbor who they use and I know her husband looks into things real well. She gave me the phone number to Shapiro Insurance Group and Elizabeth Brown from the company answered the phone. I told her who I was and my situation and she told me she would be so happy to help me. Because I was so happy with her help I asked her if she could help me with automobile insurance and that is what she is working on right now. Elizabeth is wonderful, helpful and so great to talk to on the phone!!

Terrible service and they will try to overcharge. Hard pass, try any other insurance company (will…read morelikely have better rates)

They should be ashamed of themselves. I am going to share a letter I recently sent to Citizens. I…read morehave made several follow up calls to them, and despite each time being told it would be expedited to a manager, NOTHING HAS BEEN DONE. I have also never received a call back either. It is disheartening that they would allow unethical practices there. So, please read my letter and please be very careful when dealing with them. January 24, 2025 To: Jason Balchunas We Insure / 2 Jays Insurance Group Citizens Property Insurance Corporation This letter is regarding the unauthorized withdrawal from my Bank of America Visa Credit Card ending in XXXX on 1/18/2025. Without my consent, you charged my credit card ending in XXXX $8,129.00 for our 2025 insurance payment in full. You also added a 2.5% service fee that amounted to $191.03. Since I did not approve this charge, you did not have the authorization to charge me $191.03 for a service fee. We are requesting that the $191.03 be paid in full back to my credit card ending in XXXX. Moving forward, We Insure / 2 Jays Insurance Group / Citizens Property Insurance Corporation, and any affiliates including yourself, Jason Balchunas, no longer have authorization to take any debits from my card ending in XXXX. Any future payment must be contingent on a new written authorization from myself or (my husband). As a reminder, Power Financial Credit Union has an escrow account on our behalf that takes out money each month so that your corporation is paid in full by them each year. This is documented in our paperwork. Upon speaking with Power Financial, it was verbalized that your corporation is aware of this. The unauthorized withdrawal from my credit card ending in XXXX, should never have occurred. As mentioned above, we would appreciate the amount of $191.03 be reimbursed back to my credit card as soon as possible. Please feel free to reach out to myself or (my husband), should you have any questions. We appreciate your time and cooperation in this matter. Sincerely, (my name & my husband's name)

They take your money for premiums but you never get a dime back. Seems no claim is made ver…read moreapproved. I am so mad after waiting months after the hurricane they never even tarp my roof. My house is full with mold and nothing is covered according to them. They need to be shut down. Anyone working for this company is part of the SCAM. Taking the consumer money without performance of what was promised in the policy, is not okay, it is CRIMINAL. I would like to find out their net worth for all the stolen money for policies with legal claims that are always rejected or denied.

Appreciate the response from Ms. Wood who was not in the room, but it is inaccurate to say that…read morecoverages were reviewed before submitting the application. Since I refused to sign the waiver for the coverage that was not included and requested refund immediately after being presented said waiver, obviously the omitted coverage was not discussed prior to application. And I stand by my review and rating: whether that omission of coverage in the quote was intentional and deceptive or just due to a lack of insurance knowledge I won't further speculate. And by the way, five days later I STILL have no timeframe for reimbursement.

From the owner: FL-W098388 We care about you and are here to service you with the utmost professionalism and…read morerespect. It is our goal to provide you with the exceptional service you deserve and assist you with your insurance needs.