I have never had such a frustrating experience with an insurance company…read more I called Freeway Insurance simply to change my deductible because my auto loan company notified me that my coverage was considered deficient and I was at risk of being force-placed into an additional $255 insurance policy. What should have been a simple request turned into a nightmare. I was hung up on SIX different times while trying to get assistance. When I originally called to update my policy after trading in my car, I was told I had to cancel my existing policy and start an entirely new one. This resulted in me having to pay an additional $750 just to keep coverage in place, on top of my regular payment that was due only two weeks later. The process and costs were never clearly explained. To make matters worse, I received notices in the mail stating that my policy was missing required vehicle photos. However, when I contacted customer service, they could clearly see that the photos had already been submitted and simply uploaded them to my policy themselves. So why was I being threatened with issues over documents they already had? The lack of communication, repeated disconnections, conflicting information, and overall disorganization caused unnecessary stress and wasted hours of my time. Insurance is supposed to provide peace of mind. Instead, dealing with Freeway Insurance has been one of the most aggravating customer service experiences I've ever had. I would not recommend Freeway Insurance based on my experience.

This is the worst place. They lie!!! They charge processing fees to process your payment, the…read morecharge late fees even though i paid on time. I am warning you NOT to get insurance at this place. You will be sorry. You have been warned as I wouldn't be so adamant about this if they weren't really, really terrible.

I am moving from my home covered by Brian's office into an apartment and needed renter's insurance…read more It took one phone call and 7 mins. 57 sec. according to my phone to get a basic plan put together. It was then emailed to me and the first premium charged to my credit card. Way to go!

I have known Brian for over 20 years. He is a great insurance, agent, fast, concise, and to the…read morepoint.

Go see Breanna, she made the process smooth & explains exactly what you're signing up for.read more

Wanted to write this review to Breanna I was just there with my girlfriend, she was awesome she…read moreexplained everything that I was going to get into and I'm new to this loan and I feel comfortable to say she nailed it with the explanation thank you Breanna !!

I highly recommend Daryl and team at Pao. They've provided us with workers comp insurance since…read more2016, and most recently our business liability insurance as well. The service has been top notch: friendly and knowledgeable with excellent rates.

If your in need of business (commercial auto or liability) insurance look no further! Daryl and his…read moreteam are here to help you. Highly knowledgeable in this industry and truly have your interest at heart. Very competitive! If you have any questions they will answer them and help you out and solve any problems you may have. I know everyone hates looking for insurance but if you need to get a quote then this is your company, if it works out in your favor then they'll make it happen if not then there's no pressure to go with them.

Have been with Winnie for a couple of years now. She is very professional and informative. Most of…read morethe time it's my own mistake causing more work for her and she was always patient with me. Definitely recommend her for anyone wanting to join Allstate. She is open, honest and trustworthy.

BUYERS BEWARE: Dang It!! My Sensors did not go Off!! (I messed up when I signed up for insurance…read morewith Allstate in Winnie Bales Office) Lets just say I wasn't knowing. I should have took heed when I went by this office and she was only opened by appointment only and there was not a lot of people knocking down the door to get insurance through this office/company. Let me Explain what happened. I was off my game this day back in September 2013 and forgot I had an older vechle and signed up for a high ass :fujll coverage Policy with a high deductible. However,when I got home I read the Policy and was not what I needed and too expensive. So, I contacted Ms Bales and left her a phone message that I was not interested in the Policy and wished to cancel. Did I mention she was only opened by appointment. She never called me back so, I cancelled my easy pay and down-payment with the bank. Allstate tried in one day 7-times to retrieve money from my bank account. I contacted their Corporate office who said no more easy pay would come out of my account and cancelled the Easy Pay (Liars). They still tried for months to collect through Easy Pay. Ms Bales contacted me wondering where the Money was. I reminded her I cancelled the Policy. She states why I told her why and she insisted she try to get me a lower policy. She stated since the "Policy Never Began", we'd have to re-write another policy. She said she would get back to me with another rate and NEVER did!! She strung me along for 2 months. I finanally went to another insurance company. However, to date, Allstate is trying to collect $300.55 from me for something I do not owe. And, check this out.....because with their company they have a rule that "You must have insurance with another insurance company before you can leave ALLState".!! (Its like making a contract with the Devil). i Had insurance with another company and am still fighting them and they sent me to collections. In speaking with friends they told me they too had problems with this company similar to mine and they say once you sign up with them they don't want to let you go and continue to charge you and retain you as a customer. THEY SUCK!! and Winnie Bales will do nothing to help you.

Rich has been my agent for years always done me solid. Only insurance I was able to find without a…read morewaiting period and was able to insure me same day.

They still have my money said it was sent but got returned. How? when everything else you've sent…read morehas been received, but not the 2 checks owed to me. Send me my money so I never have to deal with you again

I have been a customer of theirs for over 7 years. I have always enjoyed the customer service I…read morereceived. I've had a couple cars over the years and it was easy to add a vehicle to my policy. I even got my home insurance from them when it was required to at one of my prior homes. Unfortunately one of my vehicles was stolen but it was paid for by the end of the month. And I was given a free rental for 30 days and it wasn't even part of my insurance coverage. BOLT Insurance Services is a broker that will get you the BEST POSSIBLE PRICE, when I was shopping for Car Insurance I got a quote from Progressive and BOLT got me Progressive Insurance at a better price then progressive quoted me when calling them direct! I was blown away and still don't understand how that work's.. Smh.. Either way I am extremely Happy with BOLT and their services.. I highly recommend them .. Oh yeah and the whole office is bilingual-Spanish. And if I'm not mistaken I heard someone there speaking Russian too..

After my girlfriend and I shopped around for multiple insurance quotes, we THANKFULLY found Bolt…read moreInsurance. Not only have they saved us the most money on our policies, the customer service is much more personable and professional. You'll see once you talk to them. You really matter to this business! Dont bother shopping around, go to Bolt Insurance! Thanks guys!!

I've been very frustrated and disappointed with the service at this office after they received my…read moreaccount from another agent. It takes days to hear back - if they answer at all. I've often called and emailed several times about an issue before hearing back, If I ask three questions, they only answer one when they finally reply. It's very frustrating to get all these automated "we appreciate you" messages when the staff does not provide the help I need and ask for.

Katie and her staff are awesome! Repeatedly.. I hold all of my own policies with Farmers/Katie, but…read moreI also refer my clients to her 100%. I'm a Realtor in El Dorado County where fire insurance has become a real obstacle for home owners. This office is super fast to give us quotes and highly competitive in pricing. The service is unbeatable, my clients are always happy. I have full trust in Katie and her team.. My first choice every time.