Acceptance Insurance

(2 reviews)

Deb was great! I received a card from her outside of her office. I called her the next day to get a…read morequote for my business insurance. What a great experience. She was very professional and knowledgeable!

This was a great agency until Craig Frese retired, now it just feels as if I have been scammed…read more In December 2016, I received notice from Citizens that they would not be renewing our homeowner's policy in June 2017 when the policy we had, expired. They did not give any explanation, just one paragraph saying they would be cancelling. We have never, in 20 years of being homeowners, made a claim so we were surprised, to say the least. I immediately called Allstate, unaware that Craig Frese had retired. I do not remember if I spoke with Nathan Ellsworth, Thomas Peterson or John Columbia but he assured me that they would take care of everything because "after all, that was his job as our agent". He told me that we had plenty of time to find the right fit at the right price. I felt reassured and didn't think about it again. Having medical issues and having to go out of state for several weeks, I didn't think any more about it until mid-June 2017 when I received a phone call from one of the above, still not sure which, reminding me that our policy was about due and that we needed to find another carrier. I was immediately angry at myself for letting this slip my mind but soon became angry with Allstate for not doing something sooner. Once again, I was assured that there was still time to find the right policy. I called several times between that day and June 30 to see what was going on and each time, they were still looking. I had asked to speak to Courtney, Craig's daughter, who had always worked on our policy since we first purchased our home in 2010. Each time, I was told she was out, on another line and once even told that she was at a conference but they were all working very hard to get our policy in place before the one we had expired on June 30. Finally, on June 29, 2017, Thomas called and said they found one but the cost was more than double what we had been paying. He was still looking. On June 30, 2017, I was called to go into the office to sign the new policy. It was late in the afternoon when I was called. The policy had gone from approximately. $1400 to $3200. Of course I signed it because at that point, I had no other choice. It was also at this time when I met John Columbia and he told me that Courtney had been gone from that office for about three months. This was when I decided that I would be looking for another carrier but especially another agent. We let it go for the year but have been shopping around, when time permitted. We have found a new agent and new carrier and the cost in nowhere near what we paid last year. When my husband went in to cancel the policy this past week, John asked him who he went with and after my husband told him, John said, "Oh, we write for them, we could have probably got it for you with about a 30% discount. I find it rather amusing that not only do they write policies with the new carrier that we chose but that they could have gotten it for us about 30% less than we paid. I have to ask myself, and them actually, why couldn't they have done this last year or even this year after they knew the huge increase we had last year and that this year the carrier was raising our another $500? I am also curious as to why last year, when I called in December after receiving the cancellation notice from Citizens why did they wait until the middle of June to even start looking for a new carrier for us? Why did they lead me to believe that Courtney was still working on our policy when she had been gone from the company for at least three months? Trust is huge; once it is gone, it is very hard to get it back.

Terry Fink - State Farm Insurance Agent

Terry Fink has been my State Farm insurance agent for a number of years. Her office has always…read moreprovided excellent service. I usually deal with Jennifer, who is as professional as anyone I have ever dealt with.

Nicole Rago - GreatFlorida Insurance

(2 reviews)

She was rude and very unhelpful and her whole attitude was…read moredismissive and abrupt. She did not even attempt to help me.

Eric Rago is an incredibly gracious and efficient agent for Great Florida Insurance. I am very…read morepleased with the coverage and cost of my insurance policy.

InstaLoan

Misty Was Super Great Explain All Details Known To Me And…read moreNot Known To Me Super Patient And Friendly Shelly & Marybeth We're Awesome As Well

CrossCountry Jennifer Martinez- VP of Mortgage Lending

4.5

(15 reviews)

If we could go with less than a star, I definitely would have…read more Back in April/May of this year, we were referred to Jen from our Real Estate Agent Geoff Z and with the exception of this referral, all of his referrals have been on point. My wife and I went through the whole process of filling out all the paperwork to apply for a 2nd Mortgage Loan to see if we can get a better rate than the firm that did our 1st mortgage here for our primary home in Chicago. After we did all the paperwork (which is quite lengthy since it includes copies of this and scans of that), we heard crickets from Jennifer and her team. What we did hear from her were causal texts to my wife saying how she busy she was doing interviews for her local TV program, etc. etc. Then we find out one of her team members contact the other firm to inquire about the interest rate they offered us. We ended up going with our original lender since they sharpened their pencil and came up with a clever way to lower our interest rate with a higher downpayment option. I'm writing this review today since I got an email from her asking for my vote for "The Best of Tampa Bay" in the Mortgage category. Heck no. I've shared my experiences with a few people already to stay away.

I couldn't recommend Jennifer even if I wanted to. A lot of her ratings on Google seem skewed as…read moreit's written by a lot of people who have just 1 review or just a few. When we started the lending process with Jennifer, the numbers were hard to read and when we asked her about it, she read it incorrectly to us and when I came back and asked her about it, she corrected herself. It's hard to think that a VP of mortgage cannot read her own numbers. It made the process difficult for us as first time homeowners because we were unsure of what the numbers really were. Her emails were snarky and she is not someone that I could recommend to any friends or family because of her bad attitude. We finally went to Quicken Loans (now Rocket Mortgage) for our lending and that was a much smoother process and more enjoyable experience for us.

PNC Bank

Very professional and knowledgeable with any situation you may have and banking with them is an…read moreexcellent service

Liberty Mutual Group

The insurance is new coverage for me. However the RightTrack addition for safe driving is…read moreridiculous. They sited me for hard braking when my passenger agreed that never happened. I drove about 3 miles at that time down a back street. I called and they made up all sorts of reasons for this rating. Also Suggested I drive more!!! I cancelled this not worth the aggravation for a small savings. Liberty should investigate this. So far liberty mutual has been great other than this.

Charlie Brown & Associates

Charlie and crew are amazing!!! Super appreciate the expertise in this office. They handle all of…read moreour corporate insurance needs!

Suncoast Credit Union