Excellent care, efficient and timelyStaff is very caring and dedicated and sensitive to patients…read moreneeds

I visited the location at 240 East 38th Street on the mezzanine floor for a pulmonary exam. The…read morestaff's demeanor was, unfortunately, not very welcoming, and the technician appeared to be somewhat unapproachable, which made me feel uncomfortable to ask any questions.

This is our 3rd time here now. Once I heard about this Black Owned urgent care, you couldn't pay me…read moreto patronize the others! Each time, the doctors (one man and one woman) have been amazingly helpful. Provides great customer service. Spends as much time necessary answering all questions, making me wish this was an actual Primary Care Provider office. My only complaint is one of the ladies at the front. Her demeanor is always very offputting. She's not blatantly rude, but she's also not personable and welcoming. This time around, she told me the fee, and I thought she said $80 because she speaks low. I said I'm sorry? And she said "Fifty. Five Zero." Ummm sis, I don't need the condescension. Just speak up next time! I said "are you alright?" She said "I'm fine." I said okay, your demeanor is a bit off, but if this is your normal personality, that's fine as well. The other receptionist said "she's actually the nice one..." Hmmm, well luckily I don't come here for their services, but I will say, If I wasn't so big on supporting black, I might not have come back just because of that. My daughters sick. I'm a bit flustered. A smile and personable greeting can really make all the difference.

Let me start off by saying this was the first walk-in clinic that I've been to FirstEnergy care and…read moreI must say I had a wonderful experience the girls were very patient behind the counter and they helped me very much with my situations and I loved it I didn't get frustrated or annoyed at all they made everything go nice and smooth and helped me out with everything I highly recommend this walk-in clinic Big Apple Urgent Care and I highly recommend the professional and courteous staff I went in for my second coronavirus shot and came out a happy camper thank you big apple Urgent Care for all the good work

I have given this facility a five-star rating due to Dr. Joon Y. Paik. Dr. Paik is the most…read morepassionate doctor within the facility. Words are unable to describe her dedication to her job, and more than her job; by seeing the way in which she cares for each of her patients and the way in which she does not rest until resolving any complication, you are able to realize that more than a job, it is her persona. Her professionalism is evident, and her honesty and resilience are something every one of her patients should appreciate. Within this facility, I have met with many pediatric doctors and staff; however, after 18 consecutive years of visiting, I can not help but notice Dr. Paik's outstanding devotion to her vocation and her wholehearted commitment to every single one of her patients' well-being. Even though many state the wait is long, I believe that the wait is worth it when you can see results like the ones that Dr. Paik provides. Therefore, it is with sincerity that I thank and applaud this facility for having a doctor like Dr. Paik. Thank you.

I am writing to give a glowing review of a resident dentist at NYU/Sunset Park Dental - Dr. Ryley…read moreBennett. I am 65 years and have seen SO many dentists throughout my life but in 2025 - I first worked with Dr. Bennett which led to a follow-up this past Saturday. Dr. Bennett has the most perfect combination of professionally, complete respect for his patient; very calmly and kindly explaining each part of the process I've ever come across and since I value comedy when in a vulnerable position like that one but - during little breaks - we had a nice connection of an upbeatness that made enduring some of the worst pain-moments a lot easier to endure. When I left my appointment that day and thought about my experience with Dr. Ryley Bennett - my first thought was: "wow - he has quite an incredible future ahead of him..." I definitely look forward to my next visit...

Run away, they suck. The wait time is ridiculously long, almost 2+ hour wait time. Some of the…read morepeople in the front are condescending and rude on the low. Dr.shapsis has time management issue and is always "running behind" . Most of my family went here to get their endoscopy and colonoscopy, same experience with time.

Has my Endoscopy here performed by Dr. Quainoo and everyone from the doctor to the anesthesiologist…read moreto the nurse to the aftercare folks were really great. My appointment was at 830 on a Sunday and I was out by 10:15 and the medication that the anesthesiologist used gave me the best hour and a 1/2 nap of my life! Go here (we'll if you need too!).

I was born at this hospital-- so when I had to find a new primary care doctor, I opted to go with…read moreone from here. I was impressed with the new building, along with the bedside manner and service. It's rare that you have a doctor's appointment and not only are you seen within 30 minutes, but completely done within an hour, with blood work included. The doctor was excellent, she spent a lot of time talking to me, which I appreciated. At no time, did I feel rushed or given extra unnecessary appointments, to get extra insurance payments.

The allergy clinic is excellent, and Dr. Mary Lee Wong is skilled, patient, and friendly. The…read moreprovider communicates very well and has a thorough knowledge of medical conditions. I've been a patient of hers for many years, and I am very happy to continue receiving allergy care from her. She is an expert in her field and a compassionate provider who goes above and beyond for her patients. I highly recommend this provider to anyone with severe allergies seeking a capable, caring, and kind allergist.

Deceptive Billing, Unnecessary Blood Tests, and Public Humiliation…read more I scheduled my appointment through the clinic's website, which clearly stated the $300 fee included both the medical exam and completion of Form I-693. When I arrived, the receptionist confirmed this. Even the doctor told me--without me even asking--that the $300 covered both the appointment and the documentation. He said a blood test might be an additional charge and necessary to complete my I-693 which I agreed. I had already provided proof of all required vaccinations, and blood test that I got in another clinic and my insurance paid for it, so there was no medical reason to run any tests. Still, they mentioned one specific blood test, but then performed a different one that I did not need. When I returned to receive my results, I was suddenly told I had to pay another $300 to complete the documentation(form I-693) completely contradicting what both the website and staff had previously confirmed. When I questioned it, the receptionist began yelling at me in front of the entire waiting room and refused to finalize my paperwork unless I paid again. It was deeply unprofessional and humiliating. After leaving, I called the clinic to clarify. They told me the website was "wrong," and that the true cost was $300 for the exam and another $300 for the form (I-693) something never disclosed at any point. I requested a detailed, itemized bill showing the charges for both the appointment and filling the form but they refused. All they offered was a basic credit card receipt. When I finally received a billing summary, through email they cc two more people who could see all my bill and personal information, however they didn't disclose the charges and instead just sent me a total of due without specific information, so i had to request a disclosed bill and when I got it,they were charging me for hepatitis b, varicella and MMR titer and i had the vaccines for all these (I gave them my vaccine record including vaccines for these diseases so not blood test was necessary) This clinic is dishonest, lacks transparency, and operates unethically. They performed unnecessary medical procedures, changed prices after the fact, refused to provide proper billing, and publicly humiliated me. I strongly urge others to avoid this place at all costs

This medical office can be hazardous to your health!…read more I chose this office for a general check-up as I had not gone for one for several years. It was nearby, and the picutures of the office looked decent. I was able to make an appointment the next day, which was convenient. But, that is where the positives end. To start my exam, I saw a very nice young woman, but she was not a doctor. She was a PA. Spoke to me about my medical history, etc. I told her I was having an issue with my foot. A few days before, I went to a podiatrist (at a different location/office) and was told that I had injured my foot. I showed the PA my foot, and she said it looked normal (when it is more swollen than my other foot). So, who do I believe? The PA at Dr. Yuryev, or the podiatrist I had seen the week before? Well, the podiatrist ordered an MRI. I went for the MRI, and I have six stress fractures in my right foot. So much for the PA at this office for spotting an issue. Which, of course, they didn't. Then a blood test was taken. I received a call the next day from Dr. Yuryev's office to inform me that they have the results and that someone will call me to discuss. I then got a call from another PA at Dr. Yuryev to discuss the blood test result. First, he went over the good points. Then he went into the bad. I was told that I am anemic, with hemoglobin, hematocrit and RBC all below reference range. The PA told me that in addition to being anemic, I probably have a slow bleed inside of me, probably a tumor in my colon, and that I may have colon cancer. Well, when I heard that, I of course was quite upset. What is strange is that I have no pain and when I looked up the symptoms of colon cancer, I have none of it. I'm not tired all of the time, so I don't know how I could possibly have anemia. I was then told to see a gastroenterologist for a colonoscopy. I was given a reference to one from their office. Called the reference. An appointment was a month away and it was only a 10-minute video visit. That really isn't good enough. I found out on my own that I should have the blood test retaken and get a ferratin (Iron) blood test. So, what did I do? I went and found a really great gastroentrologist in Manhattan. Quickly got an appointment. Met with a real doctor this time. I showed him the blood test result. He said I shouldn't be too worried over it. He retook the blood test. And did a ferratin test. The result? Everything was in range! What a relief. The ferratin test showed everything with my iron levels was normal. Didn't look like I was anemic. While I was at the gastroenterologist, he set up a colonoscopy. I had that procedure done. The result? All NEGATIVE! No polyps, no tumors, no bleeding, nothing. I am NOT bleeding inside my colon, as I was told I probably was by the PA from Dr. Yuryev's office. I went into Dr. Yuryev's office feeling fine, and left being sick from what I was told. Thankfully it all worked out fine for me in the end, but the experience from Dr. Yuryev's office really scared me and worried me to no end for a couple of months until I knew the real results. What a lousy experience. PAs really aren't good enough. You need to see a doctor. With New York State now allowing PAs to administer your health care instead of a real doctor, more stories like mine may emerge. Moral of the story? Don't go to a doctor in Brooklyn. Always go to one in Manhattan if you can. There IS a difference!

I rarely leave reviews, but my experience with this office has been extremely frustrating…read more For several weeks, I've been trying to get a pre-authorization for a medication needed for my colonoscopy preparation. Despite multiple calls, I keep hearing the same response -- that they will "follow up with the coordinator," but nothing actually gets done. There is no option to submit a complaint through the patient portal, and emails go unanswered. As a patient, this lack of communication and follow-through is unacceptable, especially when it delays necessary medical care. The doctor may be good, but the office management is very disorganized and unresponsive. Because of this experience, I am seriously reconsidering having my procedure done here. I hope the office improves its communication and takes patient concerns more seriously.

Dr.Quainoo and her staff Gayle,Maria and Dian gave exceptional service,espically Gayle.I felt…read morecomfortable in their care.The front desk staff was highly professional. I had a great experience from start to finish,I highly recommend Dr.Quainoo and this business.