We purchased a wheelchair from this company. The cost was exorbitant, the quality was abysmal…read more Medicare covered the bulk of the expense so our out-of-pocket was a fraction of the billed charge. Medicare was billed $6,678. and paid 1,600. Just to give you an idea of the scale of the billing items, they billed $1,045.75 for a wheelchair seatback cushion! They billed $125.84 for a strap. Medicare has enough challenges with paying astronomical claims for subpar equipment.

Avoid! Over a year…read moreago I obtained a new power chair from National Seating and Mobility. The chair was a joy to behold as it came "out of the box" at the wheelchair clinic. Then it went off to be "adjusted". I should have recognized immediately after I tipped my chair the first time that this was a dangerous chair. But I'd never tipped a chair in well over 20 years as a wheelchair user, so I credited to my own error. Then, within a few weeks of getting the chair, it died. Bad motor. It took many months to get the motor. Somehow the joystick cable ended up with a clean cut (like it had been made by a repair person trying to, say, replace a motor). That took another month or so. One year later, more or less, I have my "new" wheelchair. But of course, it gets _worse_ . First off, the "new" chair is still stopping and flashing error messages at random. Secondly, I had to run an errand downtown yesterday. I don't get out much anymore but this was an errand I _had_ to run in person. I live about three blocks from downtown. _In those three blocks I nearly tipped over twice_ . The "setup" removed _all_ give from the suspension. The chair tries to tip over on any rough surface, "rough" here defined as high quality sidewalks. Forget broken ones. Extra bonus points. The "setup" set the seat to footrest distance so shallow that if I use the footrest I have to put my weight on my knees. My knees are bone on bone. The arms were off. I had called them on this one. The "repaired" cantlever arms are set with one arm nearly two inches higher than the other. The "repaired" arm is now set to rub on a skin ulcer I have. Just for the record I have a severely degenerating spine. Side to side imbalances like this are hell on me. If you are a victim of NSM wheelchair sales and you are on Medicare: everyone, including case managers and the wheelchair clinic, will try to do everything possible to get you to keep the chair. They will even refuse to acknowledge what you are saying, in plain English, about wanting a new chair/new vendor. Anything to protect bad vendors, but I'm sure by now you know how things work in Vermont, with so-called advocates doing everything possible to protect bad vendors and agencies. All they will tell you _is a lie_ . This was confirmed to me by Medicare over the phone and reconfirmed in writing. Medicare _requires_ that vendors accept returns of defective or substandard equipment. You _can_ return your PoS and request a new vendor. You can confirm this with Medicare (1-800-MEDICARE). Hold their feet to the fire! Added is a level photo taken so you can see the unevenness of the arms. Oh and I forgot: they set it up with mismatched armrest cushions. You can see that one is waterfall and the other conventional.

Fantastic customer service and knowledge of products and needs. Caring for helpful. Thank you…read moreMatt.

My husband was released from the hospital on Christmas Day. He was not strong enough to get up our…read morestairs to bed, so we had to find a store in the Burlington area where we could rent a hospital bed. It turns out that there are very few places in Burlington that rent or sell medical equipment for the elderly. This is particularly true on the day before Christmas eve!! Fortunately, Upward Mobility came to the rescue, making it possible for my husband to be discharged from the hospital on Christmas Day. As luck would have it, I did not pick up the bed rail, so Matt, one of the owners of the business, made a special trip in on Christmas Eve to make sure I had that important part for the bed. This is a family run business and they care about their customers. They have high quality equipment and are reliable. They pick up the phone and you can talk to an human! As we learned from our experience, they are willing to go the extra mile to make things work out. A thousand thank you's to them for being there for us when we really needed them. I highly recommend them.

Amanda is a LITERAL lifesaver. To be honest, she's been more reliable than both UVM (sleep) and…read moreAdaptHealth when I've had issues with my CPAP. She's now gone out of her way twice when no one else would help me. I appreciate the fact that she cares whether I can breathe when I'm sleeping while the other two sources point fingers and run me around. Don't get me wrong, I'm very grateful for UVM and AdaptHealth, but when left with a serious problem I got a whole lot of shrugging from them and a whole lot of solution from her. You are greatly appreciated, Miss.

I am not sure what's happening but they have changed their quality of supplies for my CPAP machine…read more I had to by a real resmed mask! They sent lesser quality mask! It didn't work at all. There isn't a way to talk to a sales person!

I have received service from Mobility Works-Essex VT twice in the last year. Once was to fix the…read moreside ramp in my van and the other was to evaluate and ultimately replace my rear axle. Both times the work was done in a timely manner and I was kept updated about the issues and progress. Richard the manager went above and beyond in researching issues related to the axle and ensuring that we were on the right path. He also recommended an alignment shop which had experience in assessing these particular issues. Mike and Andy the mechanics took the time to show me the issues and to explain the work they had done. They managed to minimize the time my car was unavailable, which is invaluable for me. They all worked well as a team.

The kindest, most helpful people ever. I was on vacation and forgot a part and they saved my trip…read more Thank you so much!

Let me be the first to review The Medical Store!…read more In recent need of medical equipment I found the staff friendly, knowledgeable and thorough! Patty was particularly helpful! She explained everything to a 'T' ! Love this store!

Custom means nothing, no communication, service not knowing product, pass the buck Noone takes…read moreresponsibility for anything. Insurance fraud.

2 emails requesting information about a specific CPAP machine have been IGNORED!…read more Service is lacking. AVOID!

Extremely poor svc ordered supplies over three weeks ago, have yet to receive equipment…read moreNo one returns calls

Stay away! For over 8 months, despite multiple calls, they sent me the wrong medical equipment…read more For two months after I cancelled my account, they continued to send the wrong equipment. Now, 10 months later, I'm waiting to see if they continue to send useless medical equipment and if they continue to bill me.

Yankee medical service for elderly is horrible. They strung my disabled 93 year old mother along,…read morepromising a loaner scooter, leaving her without the means to get around her home for over 2 weeks. They made promise after promise about how they would assist her and nothing. I finally brought her scooter down after their sob story of not having help. They promised repair by 2 and a call at 5 pm to pick up. They knew I lived 1 hour from Burlington and was staying in town. Five o clock came and went, I had called multiple times without anyone picking up and they never called. So.. still no scooter, no communication, and quite frankly a total disregard for the safety and wellbeing of their clients. Go to Keene Medical. Never look back.