Ordered a product, $750+ Yakima roof rack. Used for one trip and complete failure. All assembly and installation correct, Yakima/RW refused to cover even a replacement or issue refund. RW is using Yakima to find any loophole they can to exclude warranty coverage. Do not give them your business. Rack warehouse will abandon customers at the first sign of cost to them. Even their return process shows there lack of care by charging a 6% restock fee. Avoid Rack Warehouse and go to Amazon, they take returns and do not fight for faulty construction. Products are made outside the US and are the very same quality. Should have used amazon to start with. If your product fails, do not provide them with any info except a basic photo, they will use anything they can to avoid a costing them $$. read more

Just received and installed a Yakima Exo Swingbase system from Rack Warehouse and couldn't be happier with the service provided. Their price was the lowest on the market, and overall they were super responsive, helpful and proactive throughout the purchase and delivery process - for example they alerted me just after placing the order that shipping might take some time, in spite of their website clearly indicating the item was on backorder. I will keep coming back for sure! read more

"Free shipping" is not free when you return the item. Return policy is deceptive. You will be penalized on your return.

Bought a Yakima baseline system form Yakima, they did not have the proper faring in stock. Went to Rack Warehouse to order the faring, Yakima recommends a 40" faring however, the yakima measurements to install the rack did not fit my car and I had to extend each of the towers out 3 inches to fit properly on the roof of my car, this now meant I needed a faring 6 inches wider to fit properly. Contacted rack warehouse, they stated 40" was what yakima recommends, their measurements are spot on so if I wanted to exchange the 40" faring for a 46" one, I would have to pay a 6% restocking fee. They stated since I moved my towers out 3 inches, I did not install it properly. Had to send pictures and measurements on why I moved them out 3 inches to proove that the rack was installed properly on my car, we will see what they respond such a hassle. I found a 46" faring on Amazon for $88.00 from the Yakima store so I purchased that. I will probably have to eat the $138.95 that hunk of plastic cost me. Will NOT be returning as a customer and will not recommend The Rack Warehouse to anyone. read more

My local bike shop, which has always been very good to me, quoted me $599.99 for a Thule bike rack. I asked if they could match or at least come down a tiny bit to the Rebox price that RackWarehouse had of $509.99. They said the best they could do is $579.99 plus tax and a $20 assembly fee. My local bike shop warned me not to buy the rebox bike rack saying it was "refurbished" and "missing parts" and "had no warranty". I quickly pointed out that the RackWarehouse.com site said it was BRAND NEW and came with the FULL MANUFACTURERS WARRANTY. With that the sales guy at my local store walked away. Ok. Well, I figured, either way I'm not buying it from you. Shame too because they've always been top notch for matching prices, great quality and an amazing service shop. I called RackWarehouse.com. They explained that sometimes the boxes get so mishandled by the original delivery people when it comes from Thule that they can't change shipping it out to a customer that way and have to rebox it. They even said my local shop likely gets them with damaged boxes but if they have a mandatory assembly fee then no customer would ever know it. He told me the rack was brand new, had a full warranty, was never refurbished and could be returned if I was in any was dissatisfied. Then he went on to say he said he could also recommend some other reputable web sites he's used for items they don't stock to do a price comparison on the rack if I wasn't comfortable using them after what my local store told me. I mean honestly, how many places would send a customer to a different site just to keep them satisfied? I live in Long Island, NY, ordered the REBOXED rack that day, and it came from Vermont the next day. As stated on the site ground S&H is free but there was a $20 fee because it was an oversized item plus $509.99 for the rack and NO sales tax. $529.99 total!! It's BRAND NEW and was SO well packaged I had trouble getting the box and all of its protective cardboard off it. The video on the RackWarehouse.com site was great! Assembled and installed it in an hour! Thanks again RackWarehouse.com - you definitely have a lifetime customer in me! read more

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Best price by far for some new rack accessories. Arrived quickly and in great shape. Would not hesitate to do business with the rack warehouse again! read more

After shopping 4 bike platform racks for several weeks, I ended up purchasing a "rebox" Thule T2 Pro XT with the Plus 2 adapter from Rack Warehouse. I was a bit apprehensive about what the rebox condition would be like and unsure about making such a large purchase from an internet store with a strict return policy, but it was $200 less than everywhere else with no tax and free shipping so I took the plunge and couldn't be happier. Before purchasing I emailed customer service to confirm compatibility with my vehicle and they replied swiftly with an OEM fit chart and let me know it would be close, but it would work. I placed the order on a Friday morning and received an email confirmation informing me that I would receive tracking info when it shipped. I was again concerned when Saturday came and hadn't received the shipping email - until the FedEx truck rolled into my driveway around 1pm! (I live in upstate NY, I would assume shipping to other parts of the country may not be as fast.) I was shocked when they unloaded the boxes, there was no indication that these were anything other than new. Whoever "reboxed" these did an amazing job, everything was perfectly packed with original unopened hardware bags and documentation. My purchase was a great experience from beginning to end. Yes, the return policy could be better but they offer the best prices, responsive customer service, and fast shipping. Also, I never received a shipping confirmation email, but the seems like a pretty minor complaint when the product arrived the next day. I would not hesitate to buy here again. read more

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Super knowledgable team, great inventory at a killer price. What more can you ask for? I will be getting the rest of my cargo solutions here moving forward. Can't recommend enough! read more

I've purchased multiple items from Rack Warehouse in the past and had a $500 prepaid Amex card that I wanted to use toward a Thule T2 Pro XTR bike rack. I purchased a $500 gift certificate from Rack Warehouse, and once I received that in my email I used a combination of the gift certificate and my credit card to complete the purchase. I received a confirmation email from Rack Warehouse that my order was being processed and shredded the Amex card because there were no funds remaining on it. Without any notice Rack Warehouse cancelled both my order for the rack and for the $500 gift card. Without having the physical card, and with no way to replace it I'm out $500 and can no longer afford to buy the rack that I paid full price for with Rack Warehouse. I called Nick, the manager at Rack Warehouse who cancelled the order, and he accepted no responsibility and was not willing to do anything to help. I asked if they could at least give me a discount on the rack so that I could still purchase it, and he was not even willing to do that and actually hung up on me. So that's how much Rack Warehouse about repeat customers. I'm out $500 and can't afford to purchase the rack I wanted thanks to Rack Warehouse. read more

I had heard bad things from others but needed a rack for my new truck so I thought I'd give them a chance. Both the older gentleman and the service tech look out the window at my truck and said the rack would fit. Upon assembling the rack I found two large dents in the each of the top bars. More Importantly the rack would Not fit my truck. When I returned to the rack warehouse I spoke to a man with dark hair in his thirties. He was very rude and told me that no one in the store would have told me that the rack would have fit my truck. He wouldn't return it and When asked about their instillation fee he told me it was $100. previously I was told $75 by another sales associate. I would avoid these guys at all cost! They were very rude, they overcharged (rack was $65 cheeper online plus no taxes), and they sold me damaged goods (Large dents on both top tubes right out of the box). read more

I ordered some hard to find kayak racks. It turned out they were out of stock but I received a call with an updated status and they were shipped and received as described from the call. Very pleased with the product and customer support. read more

The Saris Freedom hitch mount bike rack arrived yesterday! Delivery was very prompt and great price so far in the internet. Custumer service is great; even called me to verify the fitment for our vehicle and provide us caustionary measure regarding the racks dimensions et al. Highly recommendable! read more

I had previously put an order at ORS Racks direct and never got the rack to ship despite countless emails and calls, that would say that they would ship immediately. After 2 weeks, I canceled my order with ORS Racks direct and put another order at Rack Warehouse. 2 hours later, I got a UPS notification that the rack was shipped! Super fast shipping! I haven't received the rack yet so will update my experience when I receive it. read more

If you are looking for the most affordable Yakima racks this place has them. But buyer beware, the rack that was shipped was not the rack I payed for. Even after numerous emails confirming they would send the rack I ordered, a different rack was shipped. I will not be buying anything from this company. And don't recommend them to anyone. read more

These guys have the best prices in the country. I've looked around and they beat even the local bike shops in my area (Sacramento, CA). THEY OFFER: -great customer service -low prices, competitive -FREE SHIPPING ($100 order minimum) I bought probably close to $1000 worth of THULE BIKE RACKS / BASKETS / FEET PACK / LOCKS read more

Purchased a Rhinorack through RackWarehouse.com. They told me it would fit my vehicle. I didn't install it until almost a year later (I didn't have a need because I had a truck at the time for the kayak) I did install it the following summer and the first time out the rear bar flew back and scratched the roof of my car. Had I been caring a load or if it flew off completely, it could have killed someone. A local rack installer said there was nothing wrong with the installation (he could tell by the front bar and by where the arrows were). He said it was a poor rack for my car. Bottom line: Rhino Rack is running me through the mill for any refund and Rack Warehouse, who initially fitted the rack and sold it to me basically said it's been more than 30 days too bad, so sad. They will not stand behind their product. Do yourself a favor and go to a local rack installer and get the right fit. read more

The Rack Warehouse - damage caused by improper fit - Auto Parts & Supplies Near Me - South Burlington, Vermont

If there was a negative 5 star i would use that instead of one star. They screwed up the order the first time and were supposed to send me the missing part 2 day fed ex at a cost to me of $18... never got a tracking number -called them to get it was given the wrong tracking number called again on hold for 15 minutes - hung up calledsback now on hold for over 10 minutes. Total incompetance and BS Never do business the these morons! read more

No good return policy Bought item for $119 They are charging me $22.75 shipping charge $ 5.00 restocking fee Cost for me to ship it back $45.00 $72.75 -119= 46.25 refunded to me not good I'm never do business with them again read more

We purchased a hitch bike rack (Crest 2). After assembling it it was obvious our bikes were unsecure. we attempted to return but were told once unpacked they would probably not accept the return since it was now used. They then said if we did decide to return they would add a restocking fee, charge us the original shipping price and the cost of return was on us. All totalled would be over 100.00 Then we found out the lowered the price 30.00 within 2 weeks and would not reimburse us for any price change. Horrible customer service. Buyer beware read more

I found this retailer to have plenty of inventory although it was pricey. They also have grumpy, unpleasant staff, at least according to the 2 out of 3 people I dealt with. read more

I have bought from Rack Warehouse twice. Shipping is fast, prices are good. I am a happy customer. Had some questions on the last order and got a quick response. read more

I called and had questions about differences between two bike racks and Nick had so much information that made it easy to decide! Great customer service that would make me go back for more... read more

The Thule pro 2 rack we just purchased rocks. The service was great and the shipping was fast. Will definitely be using you guys in the future. Thanks again. Pat read more

Got a great deal on a Thule truck rack from The Rack Warehouse. Called and the gentleman on the phone and he explained they have repackaged new units for discount. Damaged boxes that they repackage etc. Got the truck rack in only a few days with the free shipping. It was perfect. Brand new in the box with only a few extra pieces of shipping tape to secure the box and quick shipping. I would highly recommend this place for buying a truck rack or car rack. Excellent service! read more

Ordered roof rails for my 2011 Sprinter 170 EXT, which came too short & with gaps between the sections. Turns out they were designed to fit the 170 wheelbase & not the EXT they advertised. They offered for me to ship the back, but the rails were already mostly installed so that made little sense. I asked for a discount for a future purchase, but they wouldn't just provide me a 10% off code or something similar, but instead went into a rant about how things are already marked down so much.. They did update the description on their site per my suggestion, but did nothing else to make things right by me. Can't recommend them. read more

Was skeptical at first to see how good their prices were until I saw their Yelp reviews. Best prices out there for crossbars and racks hands down. Shipping was quick despite the fact that Rack Warehouse is located in the East coast (I'm from CA). The same positive feedback can be said on the care the items were packaged. For those unsure if this business legit, not only can I attest to the authenticity of this business but Google has their back too. BTW, Google provides complimentary insurance. Thanks Rack Warehouse I wish I knew about you sooner. read more

Awesome customer service, best prices. Like everyone else says ,wish I found this place years ago. Ordered sup rack today and they had it picked up and FedEx enroute same day. Will be my go to for future purchases related to kayak, sup etc. read more

Very Poor return policy and customer service!!! We have a Yakima bike rack for our excursion that didn't fold down far enough for the jeep. The guy I first spoke to said the spare rider would work for the jeep with the ski and snowboard rack. Ordered it and got it. Box looks like it took a world tour (fed ex). Long story short it doesn't work with the Yakima snowboard and ski attachment. First guy I spoke to said "oh it should" I said it doesn't! "hold on!" I waited a few minutes and a new guy gets on, he says " that won't work", I said do I return it with a call tag? He said I can ship it back at my exspense and they will look at it and refund my money if it wasn't mounted! So, I opened it and saw it wouldn't work. So, I guess I'm selling it on Facebook! Nice to know your product line! Make sure you do your research before you buy it! Learned my lesson! read more

These guys are awesome! I bought a Yakima bike rack online and requested to match my current key. I wasn't expecting them to actually do it, but to my surprise they did. Great customer service! I would buy from them again. read more

I ordered online - their price was the best, shipped fast and the product was as described. I called them before ordering to make sure the part was compatible with my car's setup and they answered right away and were very helpful. I'd definitely buy again from them. Thanks! read more

Rude, unhelpful, and wasted my time. My rack failed while we were on vacation. Since Rack Warehouse was in the same state, I called to place an order. I told the sales person my situation. Placing the order took 15 min, then we were disconnected (not their fault, of course). I called back 5 min later, but the store had closed (who runs a website ordering system that closes on a weekday at 6 pm EST?). I called the next morning only to be told they wouldn't ship my order to one of the largest time share vacation resort in Vermont, because it was a "hotel"! Hard to believe that anyone in Vermont--the friendliest, most accepting state in the nation--could be so unhelpful. I took my business (a $400 order) elsewhere. read more

I called to order some kayak racks for a newly purchased vehicle. The person I talked to was friendly, knowledgeable and patient. We discussed a couple of different options. I decided upon the Yakima JayLow. The shipping was extremely fast (3 business days to the West coast). Also, they were able to price match without jumping through any hoops. I would highly recommend them and will definitely use them for future purchases. read more

Fast, efficient, professional service. Competitive prices. Shipment arrived on time, packaged appropriately even being shipped across the US to CA. I would not hesitate to buy from this company again! Seal Beach, CA read more

This place is a model for all other businesses to follow, in regards to customer service. Their store was clean, neat, easy access and parking was directly in front of the building. I went in looking for a few parts that were outdated. The guy took an excessive amount of his time to help me (I was the only one in the store) which was appreciated and surprising, in today's age of dying customer service. He found everything I needed except ONE of the vital parts. He stated I could try on line, find a used one, or hope to stumble across one in a garage sale. He didn't force a sale, was honest, helpful and a model for customer service. (I wish ALL my employees could do the job of addressing a customer's needs, helping w/ a product, or offering alternatives that this individual provided) Kudos, big ups, mad props, high five, whatever terms you use. I'm a customer for life. If I buy a new rack for a vehicle, it WILL be from The Rack Warehouse. Their customer service ensured they have a customer for life. I'll be sure to inform anyone I know of the great consumer experience, read more

The landing pad fits great on my 2013 Ford Explorer, the only complaint is about the customer service rep telling me that he promises 110 percent that it's not going to fit my vehicle, and tried to sell me $200 of replacement parts. I told him to just send me what I ordered and again he said I guarantee you 110 percent it won't fit, sure do wish I put some money on that guarantee... read more

Take CAUTION when having an order shipped. I ordered a Thule Ski Rack online and had it shipped (since I do not live in Vermont). I ordered this gift as a Christmas present but unfortunately the surprise was blown when the packaged arrived at my house in the manufacturers box with a hole in it. The recipient of the gift was the one who found the box since it was not packaged in another box it just had the shipping label on it. Not only am I upset that the recipient saw their gift but it was left on my door step without needing a signature being exposed to the neighborhood as to what was purchased which could have led to it being stolen (since ski racks are not cheap). I emailed the customer service department and they said this was standard shipping procedure and that if I wanted it in another box I should have left a comment. Would I have known that this was the way it was going to be shipped I would have. Needless to say I think this is an extremely lazy / cheap way for a business to save money. I think it's clear from this review that I'm not purchasing from this company again. read more

Placed an order on Saturday. Received a call and email that my card was declined several hours later. Called my card company, who informed me that the card was not declined, but the transaction was reversed by the merchant. Called the Rack, who advised that we needed to adjust the billing and shipping addresses. Agent on the phone couldn't complete while I was on the line, said if I didn't hear from him all was good to go. I sent an email the next morning asking if it had been shipped. Received a reply that my item was out of stock and discontinued from the manufacturer, did I want something else? Sorry? Called to confirm and asked if my card has been charged. "Yup, sure has." Asked why no one was going to let me know, agent replied "I'm pretty sure I just did." Can't process orders or provide customer service. read more

Do not trust them, ordered my rack told me it would ship same day. Got call at 5pm next day and was told they couldn't sell me the product for the price advertised by them. After speaking with them, and getting rude comments after there mess up, this was not taking care off. BUYER BEWARE OF THIS COMPANY, they are liars and cheats read more

I jumped all over this Saris Bike Bunk with The Whack Warehouse because I couldn't find anything close to how cool this was near me. However when I got the rack... not only did it not hold either bike that I have without wobbling. I couldn't anchor it to the wall because then you can't return it. But even with someone holding this thing as tight as can be my bike still wouldn't have fit very well. I had to return it. Here is where the nightmare is. I had to repay 18$ to the company for the original shipping. And some 5$ service fee (for what I have no idea). And I was told 4 times that if it's not in new condition they would not accept it. I am pretty sure they can see I ordered this about 8 days ago so they treat everyone like they are the horrible customer who used something for 3 years and still wants to return it. I also had to pay my own shipping cost to send it back because I bought it online. So I gave them 50$ for my troubles....regardless. My advice to you is to find it local if you are not in VT. read more

They had the rack I wanted on sale for a great price. When I tried to place the order it wouldn't go through. When I tried again the next day the rack was no longer on sale. I called them, explained the situation, and an extremely nice guy said "no problem" and gave me the rack for the sale price. It shipped quickly and I received it via FedEx within three days. Great customer service and great price. Very happy with The Rack Warehouse. I recommend them to everyone. read more