The staff is very accommodating and professional. They remember me and ask if everything ok.read more

I went into the AAA Petaluma branch in person to confirm whether my cargo van would be covered for…read moretowing. I was clearly told yes, as long as there was no business logo on the vehicle. When I actually needed service, the tow was refused because the vehicle was considered commercial/oversized. This is a serious issue because I relied on the information given in person. If AAA cannot tow certain vehicles, staff should clearly explain the limitations instead of giving incorrect assurances. I'm now left dealing with a situation that could have been avoided with accurate information upfront.

Had an emergency this morning and needed to rent a truck super short notice. Unfortunately this…read morelocation did not have a truck available. However, Steve, called me before hand to save me a trip all the way there to let me know he was working on a solution. Steve, tried to rearrange his fleet but couldn't work it out and eventually got me a rental from Napa instead. Stellar customer service in a time where that was exactly what I needed. Thank you Steve!

A member of Car Gold since 1980, I've always been pleased throughout the world until today with the…read morerude, dishonest and incompetent men at the counter in Petaluma. They claimed my CA driver's licensed "expired" when it has been in full force since 1965. Not only did these assholes refuse to answer questions, they left me a dirty and un-gassed vehicle costing $160+ per day when the 800# quoted far less. This location in a trailer/industrial park needs to be shut down to attempt to uplift Hertz's otherwise good standing.

Requested road side service thru my insurance and Bill's Towing was assigned. I've had two…read moredifferent tows by Bill's and both times, the drivers were very polite and professional. Since I went thru my insurance company, I did not have to deal with the invoices. Need a tow? Call Bill's Towinf.

John was very prompt in arriving and installing my new battery, he was very knowledgeable and…read morehelpful. I highly recommend Bills Towing for your vehicle needs

No issues. Straightforward check in and check out. Room was older but spacious and just what we…read moreneeded for 2 nights. Never any issue parking either.

They don't have a real front desk worker just some virtual assistant crap no where near the site…read more They checked a couple coworkers and I into rooms directly under roof construction and didn't let anyone know. at least put them on to the first floor and tell them there will be load banging construction at 8am sharp. As a man who has stayed in thousands of hotels, I will not be staying here again.

Not very good to deal with I got a cancellation letter called them and they said it was not…read morecanceled but it was

They are all so friendly and helpful in the Matto office. Both Sonoma's and Petaluma's. I had AAA…read morebefore and would never go back. They have also helped with our family home in Tahoe. They go the extra mile and I highly recommend them

The 2 stars are for Hertz company, the first time I rented a car from Hertz in Canada I was charged…read morefor the gas at the return ,even so I had refilled the tank, and I took a picture of the dashboard as a proof, I never got a refund (gas and processing fee $148 ), the second time in Paris CDG airport, at the return I was charged for a very small scratch that was under the car I know I didn't do it, my mistake is that I didn't take pictures .I bought the extra insurance but the attendant told me that didn't cover that, I couldn't fight it since I didn't wanted to miss my flight and I paid the $238 , my feeling is that they do this operation quite frequently, who is going to prove it ? Now 3 months later I was ask by Hertz to pay for a moving violation , no document to show me the time and place. So far my credit card company is not Helpful. One thing for sure I will never, never rent from Hertz. P.S I heard other people having problems with Hertz company, so stay away!

Really upset with these guys right now. My 37 year old son reserved and confirmed a car rental and…read morethey tried to bait and switch to an SUV at the 'deep discount' rate of an extra $10/day. I'm home awaiting coronavirus test results. I got Jonathon on the phone and he told me there was no way the website can confirm their inventory, so take it or leave it. He was exasperated and couldn't wait to get off the phone. This is unethical business practice within an industry known for this type of behavior by their less regarded compatriots. Find another rental service and avoid this one. I hope the operator of this location recalibrates their business practices or loses this store as this truly places me in a bind.

This was a good place to stay for one night, although I checked in late evening they were very…read moreaccommodating and the check in process was fast. I stayed in building 6, the rooms are enclosed with a locked door to the building and found the hallway to be a little stuffy. The room was spacious, it was dark when I checked in, but my room had more than enough lamps and lights that brightened up the place. I found the carpet to be quite grungy though, I slept comfortably surprisingly. They provided enough towels, the bathroom was clean, plenty of hot water and found the fan was a bit loud. Again, this place kept me safe, was able to get great rest and I was able to request a late check out at 1 pm with no issues. Front desk lady was very pleasant. The complementary breakfast was wonderful - blueberry muffins, scrambled eggs, fresh waffles, bananas, cereal, coffee. Oh and plenty of parking even with late night check in. Thank you.

Nothing flashy about this hotel, but it had everything one might need for a comfortable stay…read more Plenty of parking, large lobby with tables and seating, a TV, and free breakfast in the morning. Efficient and helpful service at the front desk (she even gave us a choice of an upstairs or downstairs unit), clear and easy-to-follow hotel map, pool on site. Multiple buildings with easy access, clean room, comfy bedding, safe, iron & ironing board, toiletries, hair dryer, ample towels of various sizes, full length body mirror, decent sized TV, reliable wifi, multiple seats in the room, desk, fridge, microwave, ice bucket, coffee, working AC/ temperature control, and a whole lot of outlets for charging phones or other devices (a surprisingly large amount). The place was ideal for one night. Plus, I'm a fan of 12 noon checkout so that I don't feel rushed in the morning, and especially if I wanna sleep in, so it's great that they offer this. What's more, this hotel had one of the lowest prices in the area this past Saturday.

Just fired her. Did not disclose all of the costs of auto & home policies upon signing causing me…read moreto cancel my existing insurance unnecessarily. Did not apply my proof for discounts causing me to miss deadlines & be charged more. Yelled @ me in her office when I asked for explanation when she sent me a letter demanding yet another payment with no explanation. Does not return requests for returned contact (online as there is no way to call the office necessitating having to drop by the office).

Jor-Jean has always been very attentive to our account and considerate of our needs. She looks for…read moreways to minimize our bill while keeping our coverage at the level we need it. She is quick to return phone calls or to make phone appointments in advance for any concerns we have. She does not rush you through appointments, instead taking her time and making sure all questions have been answered. We like that she is also personable and caring. Highly recommended!

What good is a towing company that accepts jobs from insurance roadsid only to make you wait and…read morecancel. 24 miles alway too, lame.

Miguel was our knight in shining armor. He went out of his way to make sure we safely got off the…read morehighway and to our repair facility. Super nice guy. Got here faster than promised We highly recommend.

CALIFORNIA NON STOP TOWING If I could give Cruise America…read morenegative stars, I would. Renting an RV from them was one of the most horrendous, appalling, and borderline dangerous experiences I've ever had with any company, let alone one that's supposed to provide reliable transportation and basic human sanitation. Where do I even begin?Let's start with the propane meter, which was completely inaccurate. It read full when it was not, which we only discovered the hard way. Then came the sewage tank indicator, which also falsely claimed the tank was empty -- it wasn't. Guess what? That surprise hits different when your black tank is full and you're not prepared. Disgusting doesn't even begin to cover it. The sewage hose itself was a disaster -- it literally wouldn't even fully connect. It looked like someone had DIY'd a fix with duct tape and forgotten about it. This led to spills and a very real health hazard that should never be present on a commercial rental. Moving inside, the fridge was absolutely vile. Sticky, smelly, and clearly never cleaned. I've seen gas station bathrooms cleaner than this. The water system? Overflowed while claiming to be empty. The gray water flooded into parts of the RV -- absolutely revolting. Again, the sensors were giving totally false readings. Oh, and the entire RV was filthy on pickup. Dust, grime, someone else's old food crumbs -- Cruise America clearly does not clean or inspect their vehicles properly before renting them out. It took someone with RV experience to manually re-circuit parts of the system just so we could function. For a nationwide company, their logistics are shamefully amateur. We rented this unit to support a medical setup at a festival, meaning we were depending on a functioning, habitable RV for essential services. What we got was closer to a rolling biohazard. If we hadn't had a friend on-site who knew how to troubleshoot failing RV systems, we would've been stranded in the middle of nowhere with a lemon on wheels and zero support from the company. This isn't just disappointing -- it's negligent and unacceptable. Cruise America claims its RVs are "ready to go," "fully cleaned," and "road-trip worthy." That is a blatant lie.

Best Response! After the second time waiting over an hour for a tow through AAA, I called…read moreCalifornia Non Stop. Within 2 minutes I got a text and call, with a truck 15 minutes away. AAA responded with an ETA last minute, so I cancelled. Now I know who to call when I don't want to wait and play towing roulette.