I recently was a victim of a hit and run accident, and learned the hard way the lack of quality Geico provided. Everything had to be done through their app and their dedicated repair shops, or else it would be a hassle. The Geico repair shop did a mediocre job, and I could not call anyone with all my questions since I was always routed to a string of operators. I switched to State Farm because I heard of the quality of service they offer, and all for a reasonable price. When I spoke with a State Farm rep, Trevor (now my agent), I learned a lot about all the coverage my previous insurance lacked. No one ever broke down the basics of car insurance to me before, and Trevor explained everything clearly and in simple terms. He was also very honest, giving me a lot of pros/cons of why people would select certain types of coverage. I basically knew what I wanted after my accident, but he still took the time to give reasons to potentially select higher or lower coverages in different areas. I am happy I made the switch, and feel more at peace with my current coverage, and I also know I always have someone trustworthy to call if any incidents come up. read more

Shere, Garret, and Angie have been amazing providing quick and quality service to my parents and my family for the past 20+ years. They really do treat you like family and make sure you're taken care of. You definitely will not be disappointed! read more

I've been absolutely thrilled in my interactions and the service from Garret Goo at Shere Goo's State Farm agency. I'd been a longtime Farmer's customer prior to moving to the area, but Farmers was unable to write a policy on their letterhead for our home in Kentfield. State Farm has taken over all of our policies and have also saved us quite a bit. I've also worked with them on an auto claim and found their team very easy to work with. Needless to say, I'm pleased with the move. read more

What a disapointmnet the Goo office has been to be polite. They are happy to sell you a policy and the service stops there. Our neighbors tree crushed our carport. Shere's office would not return our calls, nor supply us with a complete copy of our policy. We had to go so far as to show up unannounced at the office where Shere herself told us we are better off hiring a lawyer to handle our claim which is under $100,000.00. The proof of good service is always how they handle your claim. They tell you to hire a lawyer. read more

We consider ourselves lucky to have Shere, Garret and the rest of their excellent team as our insurance agents for both our home and our vehicle. When we moved to California from New York, the team helped guide us through the intricacies of the insurance process -- from advising us about various policies to walking us through specific steps after purchasing a property. Thank you for your professionalism and all-around friendliness. read more

I just returned from my appointment with Shere and am blown away. Without asking Shere made several suggestions that lowered my premiums by almost half while maintaining the same degree of coverage. She didn't rush me, in fact we talked about all things beyond insurance and coverage. Last year my teenage son had an "incident" with his car. Because Shere had guided me to have a certain level of coverage, I ended being made 100% whole when the car was totaled. Everyone was telling me how much money I was going to loose - I didn't loose a cent. Whenever I call for a quick quote, quick question, someone gets back to me within the hour. Every time without fail. I'm actually thinking about moving my life insurance policies to State Farm because of how much I value Shere's counsel. In a world where customer service is promised but rarely delivered, Shere walks the walk - consistently. read more

What can I say? Shere and her team go above and beyond for all of their clients. My family has been with Shere since the beginning and she has ALWAYS been there for us to make sure we were covered and getting the best deal. She also isn't afraid to refer if someone else has a better deal. Shere and the team are freakin fantastic. read more

I've been meaning to give a review for a long time now. I can't say enough about Jackie and her team. I have nothing but the best from them. Jackie has always been very informative of in all areas regarding my policies and has even called when I unfortunately lost my wallet and reminded me to update my billing info. It's the little things that matter right? 5 big shining stars and a strong recommendation goes to Jackie and her team at State Farm! Thanks for being there...like a good neighbor!! Get it??!! Did you get that last part???!! About being a good neighbor?! Woo!! Good talk! read more

My family has been working with Shere Goo and her team for many many years. Over the years the team has grown, but every agent I have encountered is friendly and provides great customer service. They always work with us to find the absolute best options for our needs as they evolve over time. It's never fun to figure out insurance policies or sort through the details of an unexpected accident, but Shere Goo's team makes it as smooth and painless as possible. Highly recommend! read more

I have been with Shere Goo and her team for 15 years. They are always there to answer any questions and explain my options very clearly. I trust them. read more

I just switched all my policies (auto, home and umbrella) to Shere Goo and I have been very happy and impressed by the wonderful customer service and attention to detail. The location of the office is very convenient, the staff is super friendly and polite and they have been on top of all of our needs. Shere has been very responsive and thorough reviewing our policies and even suggested a very important change in our home policy that our previous agent had overlooked. We even got a discount that had not been previously applied. Our family has been with state farm for around 20 years and Shere and her staff have been the best office so far. read more

I switched all my insurance policies (home, auto, and umbrella) to Shere Goo a few years ago and it is been the best experience I have ever had with an insurance company. They are always extremely helpful and courteous, and have been very easy to deal with in the (thankfully) rare instances when I have needed to file a claim. read more

This is a great insurance agency. They are professional, helpful, friendly and have taken good care of our insurance needs. I recommend them highly. read more

I have been with Shere, Garret, and their team for almost 20 years. My parents have been with them even longer. My insurance needs have changed over time and they have been there the entire way to support my family and me. We work primarily with Garret and are very happy with his timely response to any questions or concerns we have and his depth of knowledge of their insurance products. They have very competitive rates but more importantly, we value our relationship with Garret. We have had several situations where we needed direction and he guided us to make the best policy decisions and made the process very smooth for us. I definitely recommend them! read more

Shere was such a pleasure to work with. I needed an insurance document amended for a new job opportunity and she got it turned over in 24 hours. I was a bit uncertain as to exactly I was looking forward and she was able to pull the exact document for the purpose I needed it for. I highly recommend her services! read more

Best experience my Family and I have had with the insurance industry. Trevor Lam has coupled exceptional customer service with his knowledge and passion in finding a plan that best fits each family member. Highly recommended and greatly appreciate their guidance and support!! read more

Very happy with the services provided. My phone calls were answered quickly and call backs and emails came exactly as promised. I found Jackie to be kind, efficient and I received exactly the service I wanted at a very fair price. Highly recommend! read more

Shere's office is very quick to respond to any questions or changes in our policy and are very professional. They also are committed to saving us money and were able to bundle our policies to save over other companies. read more

I have been a life long State Farm customer with Life, Auto, and Condo insurance. Shere and her team have always been there for me. I never once felt I was calling an office, but instead a friend (or neighbor). Its always a pleasure calling, whether it be to chat, file a claim or question. The team are all very dependent and even reachable during off hours. Austin Gordon is especially helpful with his large knowledge base of the insurance products and great communication skills. When shopping around for quotes, he is able to give me the best insight and advice on what level of coverage I need. I have no doubt that the rest of the team is capable as well. read more

Always welcoming and professional, but not clinical. Real people who actually care about their clients. Sir walks a lot dog walking dog training fully endorses Shere Goo State Farm insurance read more

This review is long overdue as Trevor Lam has taken care of my auto, life, and renters policies for the past 2+ years. Not only has he taken care of me, but he recently helped my dad figure out the proper auto coverage for my sister, who just recently got her license and her first car. Trevor is polite, respectful, honest, but most of all, extremely friendly and very knowledgeable about all things insurance. Thank you Trevor Lam and the rest of the Shere Goo office for providing top notch customer service to me and my family! read more

I have car insurance with State Farm and I am satisfied with the policy my husband and I have with them. Jackie provides above and beyond customer service and she is always great to speak with each time I call with a question. She always knows the answers to all the questions I have and provides detailed information with costs/rates and what is beneficial to have. She is very kind and I know I can rely on her to help me with any situation related to car insurance. Hands down a great office, great team and exceptional service. I am happy to have them and highly recommend them to others. You will get nothing but the best :) Thanks again State Farm! read more

Kelly Held has been helping me with my auto insurance this entire time. She makes it painless and easy. So easy, it's ridiculous! She stays in contact via email or whatever is the best way to contact you. I can't believe insurance is so easy. Geez within 10 minutes, I got my insurance and cards. And they give you discounts for bundling. Oh please get pet insurance and I can't thank you enough. Also if there are any issues, they let you know and work with you! Heaven sent! read more

Shere and her team are fabulous! I was involved in a stressful situation from a car accident and needed help sorting things out. Thankfully, Shere came to my rescue and helped me throughout the entire process. She explained everything to me really well and made the process seem much easier than I thought. She is attentive, thorough, and experienced. I would definitely recommend her to be your go-to insurance agent. I even got some freebies- a flashlight keychain and a State Farm mug! Go to Shere for any type of insurance needs- you will have an enjoyable, stressfree experience! read more

I've been with Sherry for 20 plus years. She is hard working, steadfast in her protection and honest as the day is long. If you're looking for affordable coverage with prompt professional care this is the agent for you. A true gem in our community. read more

What an amazing experience! Trevor Lam has been such great help. He really took the time to walk through everything with me and worked out a plan just right for me. Such a great person to work with. My whole experience with the staff here has been nothing but positive. Highly recommend! read more

Shere Goo has been my agent for over 20 years, she & her office staff are the best at what they do and have amazing customer service!! State Farm is an excellent insurance company they have been covering all my insurance needs for the past 30+ years, when I have had a claim it has gone very smoothly. read more

Shere and her team have been there for us since we relocated back to California. A one-stop shop who took our specific needs and crafted a set of policies that made sense. It's nice to have a small town style service in such an abstracted, app-centric world. read more

Shere Goo and her team are stellar! We switched to them yeasts ago, and even though we live farther north now, we refuse to go to anyone else! read more

I began with Sheri Goo's office in 2001. I have always had excellent service and professional care from her office, to say nothing of the great rates. Today Trevor helped me update my accounts and offered great tips for savings. Thanks to all of you there read more

Shere and her team are wonderful - highly responsive and detail oriented. If we miss anything, they are quick to let us know and help keep our records up to date. They are smart and collaborative in their recommendations for the best coverage options for our needs - never pushy or sales-y. We've been very impressed and would recommend this group to anyone looking for a great insurance partner. read more

Emily has been so helpful on the phone & in email. I have been referred by friends whose family all say they have had great experience. Above & beyond! read more

This State Farm office by Shere Goo is great. They always respond quickly and know the answer. Jackie who works for Shere is particularly good. So informative and has saved us money. She should get a raise read more

Shere and her staff are very responsive. We have been using them for 20+ years and have been very happy.

Shere Goo and her very professional team have provided us with excellent service over the past 18+ years. They have been our advocate when needed and helped us analyze options when our insurance needs have changed. Highly recommend them!! read more

I've been a State Farm customer for 20+yrs. What's made me stay a loyal customer is Shere and her team. When I've needed to use my insurance to fix some of life's most difficult moments, Shere and her team made it a breeze with their compassion and responsiveness. I've recently moved to one of the worst mail delivery service areas in the city, I don't get mail for weeks or mail is often delivered to neighboring buildings. Kelly on Shere's team reached out to check in on a 2nd notice for my car and long term care insurance to ensure it wouldn't be cancelled. Thank you Kelly, I would never have known and thanks for setting me up with auto pay to remove my USPS problem! read more

Jackie was extremely helpful and prompt this week -- and that's exactly what we count on from Shere and her wonderful staff. Shere has been our family's agent for ages, and we wouldn't think of going anywhere else. read more

Shere has been my auto insurance agent for nearly a decade now. The most significant factor in what has kept me loyal all these years is how she and her team seem to sincerely have my best interest at heart. Throughout the years I have moved throughout the country for education or work, and even at times when I had temporarily changed to a local agent I would always first contact Shere's office if I needed help. Additionally, they consistently go out of their way to help me get the best rates and take advantage of any available discounts. Having the peace of mind that I have an honest and helpful agent has somehow made the whole insurance/claim process a pleasant experience. Thank you Shere & Garret. read more

I recently moved back to the Bay Area from out of state and needed to transfer my auto and renters insurance. My last State Farm Agent was a big disappointment, it's not just the Insurance Company, it's the agent too. I contacted several State Farm agents close to my home, some didn't know how to deal with one of my unique circumstances and both didn't get back to me in a timely manner. Then I contact Shere Goo's office and spoke with Trevor. I've lived in 5 different states and had at least 5 different agents; Shere Goo's team (Trevor) have FAR exceeded my experience with all the others agents I have dealt with. Trevor has made this the first "relationship" based insurance I have ever purchased and truly providing me with excellent service. He requested I come into the office (but didn't require it) so that he could review my coverage and so that we could meet. They truly value getting to know their clients. I learned more about insurance than I had ever known previously and since I am between jobs Trevor worked with me to get the sharpest rates while advising me what was most critical to keep as is. I would HIGHLY recommend Trevor and the entire Goo team! read more