Matt and associate came out to fix my toilet within a half hour of my calling! Seriously. They fixed it within five minutes and it was under warranty so I did not have to pay anything. It was excellent service. read more

I've had two call outs and three projects handled by Accurate. The first time I called them because they are one of the few that can do a locate and help find where a leak is occurring. When they came to my house to do that it was so obvious during the test that the leak location was found very quickly and with very little of their gas being used. Even though the estimate and agreed upon price for that service was higher they charged me less than we agreed on and also got me scheduled to have their guys come fix it. They told me they could get access without using a vacuum truck which would result in my not only paying for that equipment but then having to purchase dirt to refill the hole it would create. Quickly two guys were dispatched to my house, they dug up the bad pipe and patched it with putting in a little detour to avoid the issue that caused it to break in the first place. My second dealing with them was through my home warranty company. When I saw Accurate was assigned I was elated to know a qualified person would be handling it and I could expect it to be fixed right without me having to argue with the warranty company for hours. They came and assessed that I needed a new water heater and also helped address a leaky drain in my kitchen sink. It took the warranty company a few days to approve the claim and then Accurate worked hard to expedite getting me back on the schedule to do the work. The plumber that came back, Matt, was the same one that came to do the pipe from the locate job. He remembered some of the things we discussed and I enjoyed chatting with him while he fixed the issues. The work was done right the first time and in a very friendly manner. Everyone I've encountered from Accurate has been professional, kind, and I've felt as if they treated my home and projects with the same amount of care and respect as they would on their own homes or a family members. When Matt saw my drain was cross threaded and the appropriate piece wouldn't attach correctly he replaced the entire drain instead of the one part that actually needed it in order to the job right, not just get it done. I wouldn't hesitate to call Accurate for any future plumbing issues that come up and certainly hope if I put in any more claims on the home warranty that they are the ones assigned to the ticket. read more

BUYER BEWARE. They charged me over to $800 to dig a small hole and replace one little section of 1" PVC pipe. Sure they showed up on time, I would too for that kind of money. Insist on an estimate before hiring. read more

I've used this company several times since moving to Medford / each time work was scheduled fast, repair was complete and price was reasonable! Highly recommend this company for plumbing needs ! read more

Accurate Plumbing charged me $5,600 for three young men with shovels who worked for six hours to repair a sewer line. He verbally to me that it would take three days and the contract stated an excavator would be needed and a fence would be removed. None of those things happened. I am 83 years old and my husband is 85. I feel we have been taken advantage of. I do NOT recommend this company read more

Had a water heater installed. First issue is the gas lines were not tightened and the garage became filled with natural gas. Avista came out and said it was almost to the point where the house needed to be evacuated. Since the install, the cold water lines in the house mix with hot water and we do not have cold water in the master bathroom. I've tried reaching out several times and have never even got a call back. We are now needing to spend 500+ to get it fixed correctly. I do not recommend this company due to incompetence and poor customer service. read more

The plumber who helped fix our various issues was fast,efficient,and professional. We were able to schedule an appointment fairly quickly compared to other plumbing companies. He saved us some money by not upselling on unnecessary work. Very pleased with this company. read more

After a full remodel in 2018 I had the following issues with my plumbing by Accurate. The kitchen sink drain was not tightened properly and it flooded my brand new kitchen cabinet. And, after replacing the back flow valve in my sump pump which hadn't worked properly since they installed it.....during an epically rainy new years the pump stopped working and flooded my brand new crawlspace. After I pumped it out and crawled under myself I found that the plug had not been pushed back in to the outlet and was hanging half out. It was new and difficult to push in so I know it didn't fall out, it was never pushed in after being serviced. And it hasn't fallen back out since I plugged it back in myself. I also adjusted the sump pump and the bucket it sits in and now it ha worked properly in the years since. So, yeah....the point was to NOT have plumbing and drainage issues. NOT to pay thousands to get them and have to fix them myself to make sure it doesn't happen again and I don't get lied to about the cause. read more

We called them out as we had some clogged drains in the showers and fortunately they were able to come out quickly. He smugly cleaned the traps at the plugs and left, charging 165.00. I get it, I was a tech as well, I understand business. However, twice since it has backed up so we got a snake and found all sorts of nastiness down in the pipe. Works like a champ thanks to my wife. Avoid these guys, there are better choices out there... read more

I've used Accurate Plumbing several times and they had been GREAT to work with, so due to a plugged sewer lateral I naturally called them first to replace the line. They sent a tech to TV the line. The tech didn't talk to me before he ran the camera down the line, nor did the person I spoke to on the tele a few days prior inform me that there would be a charge for them to come out and scope out the project. After he was done he said I owe $185!! I refused to pay since I didn't need the line tv'd and didn't ask for it - they did; and I was not informed there would be a charge for them to scope out the job. That is just plain poor business practice. I should have been informed there'd be a charge and then I could decide whether to proceed or not. A few days later I received a bill in the mail. Unacceptable!! Keep in mind that this version of Accurate Plumbing is not the same company as it was a couple years ago. I DO NOT RECOMMEND THEM. read more

Loved the Accurate Plumbing guys! We have used them for several different things at different times and they are always friendly and professional. Their work has been great and they have even been able to find excellent creative solutions when needed! I highly recommend them (Thanks Travis!!). read more

Go elsewhere. This company has changed for the worse in the last few years. We returned to them recently after four past satisfactory jobs. (notice that all the 5 star reviews are several years back) We had them out to clear a tub drain. The tech did nothing more than clean the hair trap. The next time several days later the tub was used for the first time, it didn't drain. I called back; they told me their warranty on drains is 24 hours only. The website simply says "we guarantee all our work" and there was nothing on the invoice about the alleged warranty. They charged 175 bucks. They staunchly refused to cover their work and a request to speak to higher-ups was never fulfilled. read more

I scheduled an appointment with Accurate Plumbing Solutions to get gaskets replaced in both toilets and the kitchen faucet repaired. I expected one plumber would come and I hoped the two items could be completed in an hour and a half. Two plumbers were sent, an apprentice and a master. The apprentice completed the toilets, including replacing the supply lines, and the master fixed the kitchen faucet. They came together and left at the same time. The charges for labor were: Apprentice - 1 hour - $80.00 Master plumber 1.5 hours - $225.00 To me this appears to be a way to inflate charges on a small job like mine. read more

I am a 79 year old retired plumber, so I know what I'm talking about when I rate this company. Accurate plumbing was awesome a few years back, but they've merged with some other company and are now a total rip off, and very unpleasant to work with. They set things up so they can do things that will bring your bill up. We had a very obvious broken pipe. They said they'd come out to identify it first, and not do any work, and then they wanted to schedule fixing it for quite a bit later. All this time we are supposed to go with a broken pipe? Not to mention what they came out at first to do was completely unnecessary. I wouldn't trust them. I would never call them again. Also the office staff was fairly rude. When I questioned why they were doing things this way, the office staff didn't seem to care at all. Take it or leave was the snappy attitude. we luckily found someone who is the polar opposite to deal with - Mike Artoff. read more

I removed my old washing machine to install new one, only to find my cold water faucet was leaking (badly). I called numerous plumbers, who either didn't even bother to call back (like Hukills) or we're booked up for days or weeks. Accurate said they could put me on a cancellation or fit me in list. The following day I received a phone call saying they had someone available. He was at my house quickly. I was told by several companies the job would require a 2 hr block of time. Accurate had the job completed in 30 minutes. The bill was 1/2 of what I had been quoted by others. I had just remodeled the laundry room, so was worried about mess. There was very little. THANK YOU ACCURATE. read more

I was absolutely blown away by the professionalism of the guys working here. They had a difficult job to do because of the clay soil and they did a fabulous job, corrected an issue that nobody was aware of and did NOT charge extra. The guys are friendly, I asked them a few questions about a cleanout I had not seen before and they took the time to explain how it worked. They definitely went over and above and I could not be happier with the work. Levi and Ian are the best, great guys. I would give them 6 start if possible. Susan K. read more

In the past, Accurate Plumbing was great for us, very informative, friendly, and responsive. No more. I have tried on three occasions to engage them on replacing my tankless hot water heater and they seem to be just ignoring me because they "may not want to come out there" to provide a service to my rural location. Not sure why it matters since I'm paying for their time...? This is a very rural county, but I guess business in town is sufficient these days. Would have been nice if they just told me straight up they are not willing to help. read more

I've used Accurate Plumbing for multiple plumbing issues. Most recently my water heater died and they worked hard to be sure I had the hot water back before my house guests arrive for the holidays. The plumbers are always very friendly and get the issues resolved quickly. read more

Professional, quick and courteous crew repaired a leaking drain inside a wall of my house. Great guys, did quality work, called the day of appt to confirm before they arrived, left the job site clean and tidy. Highly recommend this business! read more

I moved into my house mid June and I recently had to get something from underneath the kitchen sink cabinet. What I grabbed was all wet and I saw that there was water damage to the wood underneath the sink! I grabbed a plastic bowl to catch the dripping water and used my home warranty to get a plumber! They scheduled an appointment with Accurate Plumbing. This happened on a Friday and the plumber came the following Tuesday. So grateful to Oscar for letting me know the problem and he was able to fix it right away. Will call them in the future if I need them again! Thank you Oscar and Accurate Plumbing! read more

Our main water pipe" broke". Had to shut off all water to house & yard Called this company & we all fixed up. Would recommend them for any plumbing situation.. read more

Do NOT hire these people! They left an entire snake in one of our tub drains (of a high traffic skilled nursing facility)and charged us hundreds of dollars to "remove" it from the drain, however we continued to have issues after they'd left, so we decided to have a different company come in. This plumber pulled out the snake that Accurate plumbing had left lodged deep in our tub drain yet claimed they had fixed! And Accurate plumbing charged us over $300 for the work (that they did not actually do)! Despicable. We will NOT be recommending them to anyone (in fact we will be forewarning people in the valley to NEVER use them). read more

After waiting 4 days for another plumber to call back, Accurate came out within 24 hours, found a great solution to a challenging problem with a water heater in my center hallway. Wes and Travis did a great job in record time as family started arriving for a Labor Day Weekend party. Accurate Plumbing Solutions saved me!! read more

I have used Accurate Plumbing twice in two months for different needs and I have to say they are very professional, knowledgeable and friendly. They have the best rates and are quick, clean and dependable. Special thanks to Oscar for outstanding work, twice! Definately my go-to guys for plumbing. read more

Excellent service, extremely knowledgeable,and highly accommodating. Russ was able to install, repair and relieve the numerous plumbing issues in record time. If you are looking for answers to your plumbing problems, this is the company to call. Just like their name... they provided the "Accurate Plumbing Solutions." read more

While the Plumbing techs that have come out to snake our toilets has been very friendly, make sure you don't ever have any major plumbing issues because they are pretty much worthless at helping with anything above that. We have had a busted pipe in our house for 4 days. They aren't even able to come out for two weeks and only are saying this after we basically had to catch them telling us they didn't want to underneath the house. The customer service representative was rude and not helpful at all. I would not recommend this company ever. Take the time and find a more responsive company. read more

Had a leaking main waterline to our house, under the driveway. They came out and assessed the job, and sent a crew out the same day, and fixed it in just three hours. Great crew of guys, friendly, courteous, fast, and professional. And the price was very reasonable. I highly recommend Accurate plumbing. read more

I hesitate to write this because they sent a wonderful tech to my house. Unfortunately the company seemed to try and scam me, hopefully not because I'm a woman. I set up an appointment up for a stopped up kitchen sink, and a toilet that had a leaking hose on the back. I explained exactly what was wrong on my first phone call. On the day of the appointment a wonderful man checked out the sink and fixed it in minutes. Then he informed me I needed a journeyman to fix the toilet. The office calls me to set up another appointment, another $135 minimum (plus parts) to fix what should have been fixed on the first trip if they had sent the right person. UPDATE: I fixed it in 34 minutes; that included a run to Lowes. I hate that I feel I was taken advantage of because I'm a woman, who they probably assumed wouldn't do the repair themselves. read more

I can understand waiting 10 days to have them look at my leaking hot water heater, however when they confirmed my 4 hour time slot, I did not hear from them until the tech called to say he was on his way (a couple of minutes before the end of my 4 hour time slot) unfortunately I had a previous appointment and had to cancel the service!!!!! Hopefully the next company I contact will be more considerate!!!! read more

We have used Accurate for a variety of projects over the last 6 years for both gas and water. We have never been displeased with the price or quality of work. The customer service is fantastic and reliable arrival times. As we continue to update our home, we will definitely be requesting them for any plumbing related services. read more

I purchased a house a few weeks ago and hired a handy man to do some work....BIG mistake. I quickly discovered he had very little clue what he was doing. My first day in the house discovered a leaking kitchen sink, went on Yelp and found ACCURATE plumbing, they were there in a few hours and fixed the handy mans mistake. Next weekend, holiday, Sunday, bathtub would not drain and toilet clogged!!!! OMG, I freaked! I called them again and was SO glad to find they are open 24 hours 7 days a week. The operator was nice and calm and promised to find me help. She put me in touch with Russ who walked me thru what I could do to remedy the issue. He could come out but he would have to charge holiday rates, if I waited till the next day, the rates would be regular. His advise remedied the issue for the night, calmed me down lol and saved me hundreds of dollars. I have called them twice for issues and they are always friendly, prompt and charge very good rates. I hope I never have to call again, but if I do, they are the ones who get my business!!!! read more

own the Subway in Eagle Point and was in immediate need of a Plumber. I called on 02/22/21 to get an Emergency Service (standing water and leak by the back Fountain Machine). I explained that we needed someone immediately and that we had used them before. the lady on the phone explained the I (Subway) had never used them prior. I gave her our business name and Subway and she again said we were not in their system. Not 5 minutes after getting off the phone an email was sent to our Subway email that we had a past due about of $141.55. I immediately called back (confused) and asked how we had a past due amount if we had never used them. She said the found it under my name. I then asked again can you get someone out to look and her comment was, "as I said we don't send out techs out if you have a passed due invoice" I said your comment was originally that we weren't in the system and had never used Accurate to now saying you wont send them out because of a past due bill. And not only that but this was a bill that was supposed to be sent to the landlord of building so it could be paid. To finish, if we did owe the money we would have paid it immediately but this is owed by the landlord. But this review is honestly about how the front office handled this situation. I will never use their services for my business or home again. Good luck in dealing with this group read more

This company has delivered for me time and again. The service people are prompt and polite; as well as respectful. They manage to complete jobs big or small in super fast order. This company delivers! read more

Our landlord has hired Accurate Plumbing to work on our duplex several times since we've lived here, and they've always been prompt, courteous, and very professional (and I cannot say the same for every repair person or contractor who has worked here). They arrive within the timeframe given, and they're very communicative if they need to do additional work or leave to get a part. They've gone above and beyond working on our place. I have zero complaints. read more

I am so pleased with the professionalism and the next day service that I received. Levi and Rod were able to solve all the problems happening with my kitchen sink. They replaced my garbage disposal with no problem. There was the teeniest tiniest micro size leak that Levi somehow found in my R/O system that was causing a lot of damage. I am so grateful that he found that leak. I will be using accurate plumbing solutions from here on out. Thanks again for the great service. read more

Fast and reliable. Plus, as an added bonus, when my new puppy chewed my ignition wire, they were able and willing to fix it for free since their guy was in the neighborhood. I was girding for a $100 to $200 job. Great service. I'll be a repeat customer. read more

We have had Ervin from Accurate Plumbing Solutions on two separate occasions. Both times, he was able to resolve our long standing problems quickly and efficiently. He is, in our opinion, a master craftsman of his trade. I would highly recommend this business for any and all of your plumbing needs. And yes, he does work on manufactured homes. A really great guy! read more

Accurate Plumbers Rod and Jessie came out super quick and found our leak in the walls and stopped the leak. Rod and Jessie were so professional, quick, efficient and helpful. They rescued us, fixed the situation/leak and gave us very needed and good advice. Totally impressed with Rod, Jessie, their supervisors Bob and Brent at Accurate Plumbing. This was an emergency and Accurate Plumbing took care of pronto with superb, quick, knowledgeable service. HIGHLY RECOMMEND!!!!!! They saved us!!!! read more

Had a leaky faucet and needed braided hoses, angle stops and faucet replaced. Sandy was friendly and polite when I called. Cost of parts and labor was very reasonable compared to the other places I called. Chris did a great job working quickly and efficiently. Will be using them again for my future plumbing needs. read more

What friendly people. They came out to my rental to check out why a pump wasn't working. As I'm not in the area I just have to go with their word. They determined that it wasn't faulty and just charged me for the service call rather than their original quote which included a new pump. They always return calls and are even helpful in recommending other services if needed. They'll be doing all the plumbing service in our house for now on. read more