Update in response to owner's response:
Clearly you have no idea what your guys are doing if they told you they fixed my problem by putting new bolts on the well cap. See photos.
Also, I cancelled the pressure tank installation (not having the cap fixed) because a few other companies I contacted quoted $400 to $600 less. I am going with the original installer who is installing the same unit that has lasted 20 years, so don't pull the Home Depot card. I'm not looking for a cheap job, I'm looking for a fair job. I'm not saying you guys are not worth the high price, nor am I questioning the quality of work (I wouldn't know), but I refuse to do business with a company who breaks something and then refuses to fix it unless I overpay for other services. It's like you're leaving my well cap broken as ransom. That's pretty darn scummy!
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Original Review:
"Scummy" is good word to describe this company. They tried to up-sell me on a pressure tank $400 - $600 more than other companies charge, when they came for an unrelated issue -- then broke my well cap and refused to fix it. Full story below:
I noticed yesterday that the heavy rains had caused excess pressure in my well and it was weeping water out of the cap. When I say weeping, I mean about a drop every 5 seconds or so. Just to make sure this was OK, I contacted Accurate Well & Pump. A few hours later, two guys showed up to check it out.
One came inside because he insisted he needed see my pressure tank (although I assured him my basement was dry and water wasn't coming in). I went with him into the basement and he explained that water leaking out of the cap of the well can happen in the spring and it's not a big deal - it will stop when the water table drops. Meanwhile, his partner was out back popping open the well cap, breaking some of the bolts and a gasket (without first consulting with me). Not sure why this was necessary if a few drops of water was "not a big deal".
Anyway, while in the basement, I was told that my pressure tank was working fine, but they have a lifespan of 8-12 years and mine was 20. He then used scare tactics (which worked) to try to sell me on a replacement tank. He said the pipes corrode from the inside out, so it's hard to tell how bad they are, but after 20 years he's sure that a little pressure on the pipes would send the valve flying off and water rushing into my basement.
We then met his partner outside where I saw the cap off my well and water flooding my yard at about 50 gallons per minute (their estimate, not mine). They tried to put the cap back on but due to the pieces they broke, they were unable to seal it and it was still shooting water out a few feet.
The guy said, "If you have us do your tank I'll throw in a free gasket and bolts to fix the cap," as if he was doing me a favor for fixing something they broke, but only if I overpayed for a new pressure tank.
After a few statements on my part about how it wasn't spewing water before they showed up, he agreed to just come today and replace the broken pieces in the cap regardless.
I called around to other well companies to get other estimates on a pressure tank only to find everyone else quoting $400 - $600 less, so I called back and canceled the installation service and decided to go with the guy who installed the first pressure tank 20 years ago.
Today, two different guys came by and took off the well cap again, then came to the front door and asked to come in and do the pressure tank. I told them I had canceled the pressure tank install to go with someone else. To that, they went back to the well, put only ONE bolt in to hold the cap (so it was gushing even more water than yesterday), and went to leave.
I said, "You're just going to leave it like that?!"
They said, "That's how it was when we got here."
I said, "Your guys did that yesterday. They said they were going to come back and fix it."
So, one of the guys called "the boss", Glenn. After he got off the phone he said, "Sorry, he doesn't want us to do anything."
I was like, "What do you mean he doesn't want you to do anything? His guys caused that! Does he know that?"
He said, "Yeah, he knows. He doesn't want us doing anything. Sorry."
He was sincerely apologetic (I think), and I felt bad because I knew it wasn't his call, but I was furious. The guys who were here told me to call the office because their boss wouldn't let them do anything else. I called and spoke to a woman who said she'd have someone get back to me. I'm not holding my breath.
Long story short, because I went elsewhere for a pressure tank installation because Accurate Well & Pump was VERY overpriced, "the boss" insisted they leave me high and dry (well, quite the opposite, actually) and not have his guys fix what his other guys broke. So now my well continues to gush water and my back yard is flooded.
I'm so glad I'm going with someone else because I wouldn't want to give these guys a penny of business. What a TERRIBLE company! read more