We called Charlie after having a plumber at our house for a full day who couldn't fix the pump. Charlie was here at 930 am as promised and had our water running within two hours. Honest. Fair. Excellent work. Truly a stand up company. Would highly recommend Pump Doctor Charlie And Vaughn. read more

I had a problem I couldn't understand. These guys showed up an hour later and explained everything, fixed my well pump at half the price quoted by the competitors. We actually had fun learning about our well and working with the guys to get the job done right. read more

We woke up Sunday morning to no water. I called The Pump Doctor at 10:39 AM and reached Charlie immediately. He was at my house within 45 minutes, diagnosed the problem and was back with a partner within an hour. Our well pump was replaced and they completed the job by 1:40 PM. From initial call to completion took a total of 3 hours - prompt, knowledgeable and courteous service with very reasonable rates. I will ABSOLUTELY call them again if the situation arises. Five stars!!!!! read more

Unprofessional, arrogant and rude! And I'm not the first person to experience this from this company and employees!

Pump went on a Friday morning. HAd our plumber out to first check everything and he said the well pump had gone bad, and he referred us to the Pump Doctor. Within a few hours the Pump Doctor had arrived and few hours later, we were back up and running. Very helpful, friendly, and great service. Would definitely recommend. read more

After reading some yelp reviews, I decided to give The Pump Doctor a call because my water just stopped working. I called Charlie at 10:48 am and by 11:30 am they were here, explained what was wrong, fixed it and showed me how to correct it myself should it happen again. AND the service fee was more than reasonable! read more

I had issues at a rental property where there was little to no water pressure. My tenant called me Friday night. I called an emergency 24 hr plumber (not The Pump Doctor) who came out and charged me an arm and a leg to supposedly diagnose and 'fix' the problem. An hour after he left, tenant called and it wasn't fixed. I had a friend go look at it Sunday and he said could be a bad well pump. My tenant said they could wait until Monday. I called The Pump Doctor Monday around 7 am. I explained the situation. He said even though I am a bit out of his service area, he would take a look at it a little after noon as he had things scheduled in the a.m. He went to the rental house, spent some time checking things out, took the well cap off, tested the power to the pump, tested the holding tank, looked at other items and came to the conclusion of it being a leaky toilet. Odd..but good for me. He gave my tenant a test to do to verify his finding. The test was concluded the next morning and The Pump Doctor was right! So I had the leaky toilet replaced (and a 2nd one replaced too). The Pump Doctor mentioned that he would just charge me a fee for travel time to and from (since I was way out of his normal service area) He didn't ask for his money which was super reasonable until AFTER we replaced the toilets and verified that that was the issue. It's nice to deal with someone looking out for the consumer and not looking to rip people off by selling and suggesting unneeded services and equipment. If you have well pump or system issues, I would whole heartedly recommend calling The Pump Doctor. read more

Charlie and his son Joey came over to install a whole-house water filtration system. In addition to doing a very thorough job and giving me the total run-down on how my well pump and other components of my system work, they did a fantastic, quick job on the install and were pretty entertaining at the same time. They took extra time to help me locate my well even though it was just something I was curious about and not relevant to the install. Hopefully the system continues to work great, but happy with the install. I did not know them prior to hiring them and have no other connection to this business or the principals. read more

Called the Pump Doctor and Charlie answered the phone himself. I explained the problem and he told me what it could be. He showed up on time was thorough and did a great job. I would use him anytime I have a problem with my water pump and recommend him. Very honest!!! read more

On Sunday I lost all water pressure in my house so when I went and checked the circuit breaker in my house it was blown so I reset the breaker no water still so I check the fuse circuit for the pump and they were also blown so I replaced the fuses still no water so I called pump doctor on Monday between 5 and 6 pm to come check it for me when I called Charlie said he just got out of the shower after working all day but would run over and check it for me after checking it for me he determined that the well got struck by lighting and gave me an estimate I called other pump companies and Charlie's estimate was from 500 to 1100 dollars cheaper than everyone else Lakeland water pump was the most also my blatter tank t broke off while I was fixing the mess the previous home owner had the system Pump Doctor gave me a used tank with a warranty still on the tank and set up the whole system for no extra charge I would recommend Charlie and pump doctor to my friends and family Thank you Charlie Timothy Hannon read more