This place screwed up our taxes two years in a row...cost us thousands of dollars. Worst place…read moreEVER! Run away from them as fast as you can!

READ THIS!!! STAY AWAY, at the VERY LEAST, FROM THEIR STURGIS OFFICE in 2026!!!!! They have done…read moreour personal & business taxes for several years. I walked in yesterday, doors open but entire front area dark. Stood there waiting, and finally a man came out in jeans and hoodie. Didn't identify himself; I HAD TO ASK who he was. He just stood there after he told me his name but not what he does/role in the company. He didn't ask why I was there. I had to spoon-feed every thing to him. I asked where everyone was and he said "They all quit so we starting over." (The missing word is NOT a typo!). I told him i was coming to drop off my tax package. Nothing. I handed him the packet and he says nothing. Getting uncomfortable, so I ask him if he is a CPA; no and told me he was something that I couldn't understand. Asked him where he went to school; then he told me he could prepare taxes but had only passed the first part of the CPA test. I asked for HIS business card, he rifled through the entire DARK front office and said he didn't know where they were. I asked about the client retention letter I normally sign. He knew nothing about that. I initially left my file (there was someone else's sitting unsecured on the counter), but went out to call their Elkhart office. I told the receptionist how concerned I was and she said, "Well, I don't know why he dresses that way;" "Ya, we're working on that office;" "Ya, I don't know what to tell you.". When I told her she wasn't instilling any confidence in me, she said nothing! So I asked to talk to Dan Phillips, owner; she put me on hold and never came back! I went back into the office to retrieve my file and, again, no one up front and there WAS MY FILE WITH ALL MY PERSONAL INFORMATION right up front at the desk, accessible to anyone walking in off the street!!! The "employee" came up front and I told him I came to get my documents back and he tried to tell me, from what I could understand, that he could do my taxes and could even support me in front of the IRS (???), but I insisted I wanted everything back. After I left, I called and only got the voicemail for the Elkhart office, leaving a message for Dan who never called me back. No surprise. STAY AWAY!!!!!!!

I've used Dave I believe 11 years now. I have my mom and my son from out of state use him too. He…read moredoes a fantastic job. The person I used before Dave I found 3 mistakes she made 0n just my federal form in one tax year. I have never found a mistake when I have used Dave for all these years.

No problems at all.... Robin is awesome!!! Plus I got the biggest refund that I've ever got, so…read morethat was a big plus , Also when I set an appointment for my fiancee at the one next to Hacienda and they turned her down. Robin said, tell her to come here and she did her taxes even though it was past 8. That's customer satisfaction right there.. Thank You Robin and Jackson Hewitt in the Walmart..

Chris D. Bachtel and staff have helped me prepare my taxes for the last several years. As a travel…read morenurse it was easy is prepare & submit my taxes even out of state. Chris is wonderful to work with and was quite prompt with email response and with completing my return. I highly recommend Metzger Mancini & Lackner!! 5 stars!!

From the owner: Specializing in: - Accountants-Certified Public…read more- Financial Services - Accounting Services