Rebecca Sonier was the most recent agent I've had the pleasure to work with, but I consistently…read morereceive superior service whenever I call. They are always helpful in walking me through various scenarios to maximize my benefits under home and auto insurance, including for my classic car.

The service here is great Brandon and Jennifer helped me out no questions asked. Great team and…read moregreat service!

The staff are helpful, courteous, and consistently professional in both appearance and demeanor. I…read morenever have to wait for assistance.

The staff refuse to help you in any form or even listen to you. The technology doesn't work at all…read moreand its unable to problem solve and staff won't help, they'll refer you back to the machines that don't work before you even get to explain the issue. The banking is all done through online transactions using remote tele-service, though they usually have 2 or 3 staff members available at a physical location. But it's futile because they have no motivation and bad attitudes. They're plenty nice but they don't follow through. They rely on assuming what you need rather than genuinely trying to help. Its the worst banking experience that I've had. It also took me months to get my money back. They truly couldn't care less. They also never responded to any of my emails. I went to this bank as a result of low fees and good reviews. I thought tele banking was a good idea until I tried it. I understand that they're young and haven't got the skills yet but the fact is they showed no motivation in attempting to provide any help and in fact they even tried their best to get rid of people as fast as they could. Our money is their job. Just very shocked by their carelessness. And even more shocked that they are still around. If it wasn't for their free checking accounts, I don't think they would be able to last without training staff.

Awesome sevice. Lorina is always very helpful and welcoming. She is a great Branch manager, always…read moreknows how to help.

Came here to cash my check because my job gave me a written one. They treated me as if my check was…read morefake, the teller raised her voice several times.... needless to say Idt I'll have a reason to return.

Ok ... So bad customer experience…read more The guy working waited until 10AM on the nose to open despite 3 folks being in line. He sat there playing on his phone. His appearance was extremely unprofessional. Shirt unbuttoned to his mid chest. His shirt tucked in on his right side but not his left. The transaction.... I went for an exchange... the rate was .777 and I had a coupon for their website allegedly for 50% off the trans fee. He didn't give me the 50% discount I asked for $1000 converted. Mid transaction he told me he could only give me $1000 CAD. While he was counting I asked if he even had the coins $1 or $2. He said yes how much did I want :.. I asked if he had enough to do the $1000 exchange.... He said no ... I asked how much he had and he said he couldn't tell me... WTF He then said he had about $70 Canadian worth ... I said okay and he wanted to charge me another transaction fee. I declined and left ... because he's not sharp enough and didn't bother to offer them to me ... I'd have to pay for a separate transaction Plus I got mostly small bills )10s and $5s. I won't be back

Good rates. Good people. No complaints here. I remember I had emergency and needed an exchange fast.read more

Dan has been my insurance agent for about 4 years now and I have nothing but positive things to say…read moreabout him. He's always been very straight with me about insurance helping me to figure out what I need and don't need. He also helped me save money by bundling some of my plans and event sent me to a different insurance company when he knew the motorcycle I wanted to insure would be really expensive through him. He was happy to give me a quote on said motorcycle insurance but also told me to check companies A, B, and C, because he believed I would find much better rates through those places. Someone who is willing to send business elsewhere so that his clients can get the best rates possible deserves 5 stars in my book.

Dan Howley insurance has assisted me with my home, car, and office insurance needs for over…read morefifteen years. Dan and his team are responsive, fair, and honest. I highly recommend them for prompt service and assisting us in finding the best rates possible -- whether or not it ultimately means they will get an additional policy through their firm.

This review is for Omni Jones who was like an angel when I was dealing with having to get POA for…read moremy mom's accounts at NIHFCU. It was (and still is) such a difficult time when you have a parent going through severe dementia and end of life and it's overwhelming and the system is NOT build to support the family members who are trying to help when they stop paying their bills and don't know how to stay on top of their money any longer. I was completely mentally and emotionally overloaded and in shock at how severe my mother's condition had become and Omni was not only caring and supportive, she listened and helped me get everything that I needed in place while I was in town so that I could get my mom's affairs in order. She gave me so much personal attention and was extremely responsive and caring throughout the whole process. I honestly don't know if I could have gotten through this or figured any of it out without her help and support. Thank you Omni and I'm so grateful to you for everything!

Really mediocre and in fact a very difficult credit union to do business with. They charge fees…read morethat no normal bank would - and then do not inform customers of the fees unless they go online to look. Very disappointing for a credit union, as these are billed as friendly places to bank.

My experience with this so called bank has been horrendou. Poor customer service. Branch manager…read moreonly has voicemai. A voicemail that is never responded to.I you use this bank,expect to be disappointed.

My recently-deceased aunt had an account at this bank - and as the executor of her estate, I needed…read moreto close out the account. I contacted the manager - Will Karst - who is a *super-nice* person, and he helped me take care of all the preliminary arrangements expeditiously. I later went there in person - ten days ago - and my initial impression was borne out; Will is one of the friendliest and most helpful people I've ever had the pleasure of meeting. Also, extra points because he speaks Spanish well - and as an aside, a very friendly bank employee greeted me as I entered the bank. The bank's hours are 9-5 on M-F and 9-12 on Saturdays.