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    ACE Cash Express

    3.0 (2 reviews)
    Open 9:00 am - 6:00 pm

    Services - ACE Cash Express

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    4 years ago

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    6 years ago

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    Farmers Insurance Federal Credit Union

    Farmers Insurance Federal Credit Union

    (2 reviews)

    I've been a customer of Farmers Insurance Federal Credit Union for 40+ years. I can remember them…read moreapproving a car loan for me when i was just newly working for Farmers. Then, when my son graduated from Pepperdine and had an employment letter from KPMG, a top 4 accounting firm, FIGFCU provided him with a car loan when nobody else would lend to him because he graduated from college and did not have sufficient credit history. Farmers Credit Union has been go to our family.

    If I could give their phone "customer service" agents a zero or negative stars, I absolutely would…read more I called in tonight 12/16 4+ times between around 8pm PST. The agent "Jordan" is the absolute WORST! Jordan is unprofessional, RUDE, disrespectful, and completely unhelpful. I am SHOCKED that I had to experience such terrible treatment from a customer service agent. My first call, I explained that I had a payment issue I wanted to resolve. Without warning, he forwarded my call to the main menu where I couldn't leave a voicemail for any specific department. I called back, thinking it was a tech issue and giving him the benefit of the doubt. My second call back, I explained we got disconnected. He took my callback # down in case we got disconnected. Well, we got disconnected. At this point I still think it's a tech/connection issue - fine. I request a THIRD call back. This is the part where Jordan demonstrates his rudeness and unprofessionalism. He calls me back and sees it's my number. I'm so glad the calls are recorded because he literally made a disgusted/annoyed "ugh" sound and forwarded my call. It brings me back to the main menu, unable to leave a voicemail, then, still on the call, I get an error that says the number is not valid or in service. I call back multiple times afterward and each time Jordan forwarded my calls to the main menu. and kept disconnecting my calls.

    Merced School Employees Federal Credit Union

    Merced School Employees Federal Credit Union

    (34 reviews)

    Went in today to pay a credit card, I had some questions about my debit card and proceeded to ask…read morethe teller, every single time I try to use their ATM outside, my debit card does not work. He calls accounting debt, and they told him to tell me that it's not working because my payment is overdue, MIND you, this has been an issue, even when I was doing my payments on time lol. Then they decided to then tell me there was a block on my account, and that they removed it. Honestly working at a bank myself, I personally feel like they didn't know what to say to me so they just assumed to blame it on the status of my account instead of maybe getting to the root of the issue of maybe their ATM machine is not working correctly or my card is damaged in someway. Accounting never talk to me face-to-face and they just kept calling back the teller giving him whatever information they could think of. If it wasn't for the credit card I have with them. I would literally close my account today if I could, but I'm going to as soon as I paid it off. It's literally never a good experience going inside, I literally dread it. Zero stars if I could

    Why is activating a new credit card such a complicated process?…read more I called the activation number listed on the card and entered all the requested information correctly, only to be transferred to a call center representative who told me I needed to contact the bank directly about my account. My account is in good standing, and I had spoken with a representative just two weeks ago to request this replacement card. After calling the bank directly, I was transferred yet again to another call center, waited approximately five minutes, and was then informed that their system was down and they could not assist me. The end result: no activated card and a significant amount of wasted time. This experience fell far short of basic customer service expectations. Something as simple as activating a replacement card should not require multiple transfers and system failures.

    ACE Cash Express - paydayloans - Updated August 2026

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