Cash Advance places are never fun but sometimes you need one and I have never had a better…read moreexperience as I have at this Ace location and it's 100% because of Nita. I've been to this location many times and the always greets every customer walking in the door by name and processes loans quickly and is always smiling and joking and making it a fun experience. Last time I was in the day before my birthday and I was looking at my phone after giving her my ID and was surprised to see she gathered all the employees to sing happy birthday to me. Such an amazing human, hard worker and bright light in this world. I hope she gets the recognition she deserves for making this Ace the location to go to.

Weena and Brenda were excellent help in the quest to cash my check, i am thankful for there…read morepaitence and would recommend them and this branch many times over for not only their aforementioned patience but also their extremely polite and professional conduct.

I lost a cashier's check after I closed my certificate of deposit through US Bank. I was really…read moreworried as I knew this would be more complicated since my account was closed and I didn't have a receipt or a copy of the check. I am thankful the bank tellers did what they had to do to figure out how to find the check number to get the check stopped and another one reissued. Huge relief, thank you!

The employees here are always excellent and make banking easy. I've never had an issue, although…read moreI've done pretty straightforward tasks. The facility itself is very dated and seems to be way too big for their needs, but it doesn't interfere with my banking and I'd prefer they not needlessly spend our money on building upgrades.

I've been banking with Chase for over 14 years, and the staff at this branch have always treated me…read morewell and provided excellent customer service. Recently, though, I started having issues with my account, so I went into the branch to find out what was going on. I was told that they are "ending our relationship," but they couldn't provide any explanation or details as to why. I reviewed all of my recent account activity and haven't found anything suspicious or unusual. To make matters worse, I was informed it will take up to 10 business days for them to mail me a check for my remaining account balance. In the meantime, I have no access to my money and no way to pay my rent, which is due in just a few days. Save yourself the time and consider looking elsewhere instead of banking with Chase. A credit union may be a better option since they are not-for-profit institutions and often put more focus on their members rather than shareholders.

I cannot recommend this location. The teller who assisted me was quite rude and maintained a…read morenegative attitude during the entire transaction. She placed an unnecessary hold on a cashier's check I was depositing, which is unusual since cashier's checks are considered guaranteed funds. I will be closing my account.

This branch is literally the best! I've come in many times with my toddler and every employee is…read morevery kind and playful with her. Every time I come back they are nothing but helpful and kind. I won't leave Rivermark as a bank because coming to this branch makes me feel like I'm part of a welcoming community of folks here to help.

In my 60 years, Rivermark has been the best CCU in my life! Today Chad and Lauren @ the Lombard…read morebranch had my problem sorted out in 10 min!...this has been happening every time I come in. I'm so historically used to Banks being a pain. Bravo!

Have you ever walked into a establishment and have that feeling that things are not going to work…read moreout? That's what happened here. On Saturday morning, I went to the bank with my fellow Masonic Brothers. Our lodge hall is one block away. A nice warm 75 degree day we decided to walk and make a deposit to our business account. As you probably could imagine, four black guys walking into a bank caused concern...that's the America we live in. Three of us took a seat in the lobby area and one stood in line. He was the third person in line and one person came in stood behind him. I guess we were making someone nervous because a guy got us from the desk and approached our brother and asked why he was in the bank? Out of 4 people in line he went to the black guy in the middle of the line. BAD service. At least play it off and ask everyone. He was told we are making a business deposit and unless you are going to do it leave us alone. I will talk to the group about changing banks. Wells Fargo Service is ridiculous.

Brandi Herrera (the branch manager) is absolutely wonderful to work with. She made a very…read morecomplicated account merge feel easy and effortless. Glad to have this branch in the neighborhood.

Easy to access ATMs right outside. And a clean organized facility to get services you need. It's a…read morecredit union also, so not quite the same as big banks, much more approachable.

Trash. Their website will not log in and let you access your bank account on your phone/laptop…read more They frequently have weird tech issues with how you receive payments and can inadvertently be overcharged in the negative on your account. Goddamit! Fucking try harder!

Michelle is absolutely amazing she helped us with her mortgage and I really can't thank her enough!…read moreIncredibly organized and easy to work with. We Felt completely confident with the entire process and she was attentive the whole time and even when we complicated things she made them feel easy. We now live right in the neighborhood and intend to continue banking there for as long as we live in our home. which we for see is a very long time did I mention, she also lives in the neighborhood! OK now I have to talk about Carlos, he has to be the most computer savvy personal banker that I have ever met. I feel like I learned something about my own tech every time I'm there and banking has become increasingly easier which is only a bummer because I don't have to go and hang out with them as much, but I totally still will!

I had such a great experience opening an account and depositing my check at Umpqua, that I wanted…read moreto YELP it. There is only one other review on here, so I had to read it. Wow! Scathing. Good news for me I guess. Maybe that review is what's helping me to receive the friendly, helpful service I am givenm by keeping other people away. I am never the the best client, and always have questions, or issues when I go to the bank. The staff there has always taken the time to address my concerns and be sure I am happy when I leave.

I had to take my dad into this branch of Wells Fargo. They struggles as many banks post-pandemic…read morewith staffing issues. You walk in it may appear that know one is home. Appointments required for customer service officers. Don't be surprised with some of the houseless community when they come in and take a seat to relax, warmup and socialize with the staff. I guess my biggest surprise was the recently stolen ATM machine outside on the parking lot side of the bank. According to the staff someone used excavator that was parked in the lot. Swapped out the bucket for the claws and pulled the ATM right of of the wall. Wow!!!! Are we safe banking here. It certain!!!

This afternoon I was on the phone for an appointment with an agent of this bank, the boy was very…read morearrogant and rude, speaking to me in Spanish and I didn't clarify my questions since the very poorly educated guy hung up the phone, leaving a lot to be desired, I think customer service is very important and in this place those who speak Spanish are not professional

Very nice, both on the phone and when I got there. Also wasn't a line... always nice! Only dilemma…read morewould have been if I had relied on their website to know when they were open (NOT 24hrs), but she told me their closing time on the phone, so all was well! Just make sure you ask all the questions you think you have before you go, and you shouldn't have a problem!