Kiara was so helpful! She made the process truly painless and we have our cash quickly. She helped…read moreme through the entire process, I'll definitely recommend everyone to her!

All. I am updating my earlier review. I mention some issues with the new membership process and…read moreit no being clear that they would need to pull a credit check. There by requiring an in person visit. I received a nice call from the bank. They are taking my input seriously and make changes to accommodate my request. Wonderful. Thank you 1st Nor Cal bank!

Great service for all the employee of this branch richmond they are very helpfull maybe sometimes…read moresome people think they are rude but in my experience they are great also the manager is amazing i dont know him he dont know me but he aproach customer when he is free to have a good service he dont want to see people in line good job

Easy financing, wonderful staff, and also gives great financial suggestions. They have helped me…read moreout with loans a few times.

Horrible. Why is your door closed during business hours? Went to use the ATM and the door was…read moreclosed. When the employee Betty came to open the door, in a rude manner she asked me what I wanted! Who does that?!? I'm going to the bank for a reason and your atm is inside the bank, so obviously I need to come in. They looked at me like I was there for no good reason. Get your stuff together!

I opened an account because this bank is closest to home…read more They charge for everything - accounts, services. When I tried to pay my first bill online, the system told me that because of "transaction limits" they would pay by check (to American Express). I tried to call customer service to find out what that means. They could not explain except to say that they're different for everyone (BTW, customer service is only open on weekdays during business hours). There have been other issues during the mere two weeks I had this account, so I closed it. The service level to cost ratio isn't good enough. Then, the branch manager in San Pablo would not waive the $25 fee they charge for closing accounts of less than 6 months duration. Also, they keep the door locked. You have to ring a buzzer to be allowed in. I'll stay with Redwood Credit Union. It's not very close to home but every service is perfect. No fee for accounts, every bill paid electronically, reimbursed fees for using other banks ATMs.

Pt Richmond is a great branch! Unlike the larger banks, their service is personal, efficient and…read morefrequently over the top! I'd like to call out Avil, the teller first. He has called us at home to check on a check...not required but super professional and courteous. Jeff, the Operations Manager has done the same and, Sonja the branch manager is always ready to step up. All are all amazing. A second teller is also there. I've dealt with her much less but she is always very professional and courteous. If you want to be treated like a person and a valued customer, this is the bank for you.

I'm leaving this bank after decades because after being scammed, Mechanics informed me that because…read morethe scammer had my personal information, the theft was legit. It would not have been theft/fraud if they DIDN'T have my information! This half-butted fake logic to get out of addressing security issues is too much. In addition to their bad security allowing someone to access my account through PayPal to make purchases that were sent overseas. Very disappointing. My alternatives are few, so I guess I'll be pulling my savings out in cash. They were a good bank for many years. Now they are just another greedy uncaring product of the times. No thank you.

Good service. Competent bankers. Free notary public service for members. I got my mortgage loan…read morehere many years ago and refinanced a couple times. My kids have kids high yield savings accounts here, ~7% annual interest last I checked (for the first $1000). A few times a year they have members appreciation events too, free pancakes are sometimes offered at these events. I cannot say enough good things about CFCU. Highly recommend!

I stumble upon this place during a bad time my father passed away so i was dealing with his…read moreaccounts . Hazel was so welcoming and helpful i decided to keep they accounts there i love this hidden gem everyone is so nice today i went there and Leandro had a suggestion to make my money work for me . I have banked a few places but have never banked at a place like CFU where the people really care and so does the company . Great Job guys

Never go to this cash 1 this place need to be shut down a.s.a.p the service is terrible they will…read morewaste your time even if your check is already verified they are extremely rude and very unprofessional I advise please avoid at all costs thank you‍‍ ‍‍

If I could give it a zero I would!!!! WORST CUSTOMER SERVICE EVER!!!! The two women at the front…read morewere so RUDE and Nasty!!! Laughing at me, laughing at my picture, making comments about my "odor", after asking for my credentials back the girl that was helping me said "good I wanted to go to lunch" so condescending!!!! I went in on July 7,2025 at 4:00pm. NEVER GO HERE! Owner should fire everyone there and start over. They major damage control here!