They do a great job taking care of you here and they have excellent customer service and great…read moreattitude!!!

I had a need come up. This place was quick, friendly and very supportive in providing information…read more I like that it's clean and offers parking.

We recently switched to this insurance agency and worked with Clayton "Clay" who is FANTASTIC! He…read morewas responsive and paid attention to the details of our business to make sure our policy was prepared correctly. He was extremely knowledgable and explained the difference in the types of policies so our needs were met and he got it done on a very short timeline. Clay is not only good at what he does, but he is easy to work and has a can-do attitude. I am very pleased with my new agent and I highly recommend him!

Just about the worst customer service I've ever experienced in any industry. I have literally paid…read morepremiums on time for 11 years with no claims and one request for a small adjustment to the policy was met with stalling and passive-agressive non-responses to where I had to purchase coverage from a different company just so there was no lapse. I would rather deal with the Gieco robots at this point.

Good and convenient office with lots of parking. I like that it's right next to pete's coffee. The…read morestaff are friendly.

First review of the "new new" Hercules location! It's in the same plaza with the new Safeway that…read morerecently opened in the past few years and a super convenient location for me as a newbie to the neighborhood. Clean and modern interior with helpful staff. There are 2 indoor ATMs, a helpful greeter (shoutout to Maricris, who was lovely), a few tellers, and bankers with private offices who can help set you up with trusts, accounts, etc. Each time I've gone, I've been able to get the service I need without too much wait time. The service we got from Samuel Duran to set up our accounts and notarize some documents was great. He went above and beyond his role by educating us on the pros and cons of certain financial situations and notarizing our legal docs. Tip- if you have an account with Chase, you can get a few docs notarized for free. Normally you have to pay $15 per signature.

Frank and his staff are amazing! We have had them as our…read moreteam for the last 5 years and have moved a few times and they have always been supportive and helpful with our insurance needs. They Helped us get a better premium when our driving decreased from the 'Demic and we went from over $100 a month to $57! They have always been right there on the phone when we have needed it and now that we are moving even made some great suggestions in the new state we are moving to. I will miss Laura, she always answered the phone and helped us any way she could. Stranded with a flat, she was there, broken windows, She gave us some really good places to check out to fix them. I will miss them and am excited to move to our new state and try our new Agent. Like a good neighbor, State Farm is there... The Best~!!

Frank and his team are very helpful , they always respond to my issues and concerns in a timely…read moremanner . I've been with Frank for many , many years and he is very professional and trustworthy .

This is a fine bank. My dad banked here, I had my mom's estate account here, and my husband banks…read morehere as well. My main issue is that they are no longer open on weekends. They never announced it. I found out that it's been over a year. On the last Saturday that we showed up, three other cars arrived expecting to do business. No good Mechanics. It also doesn't help that you aren't open late nor do you open early. We're working people with a tax refund check and you need two signatures. It's not fair that you treat us like this. This is so off putting. And please tell your customers about not having Saturday hours. That many people should not have shown up to do business and find you closed. And also, correct this online, because everything I read said that you were open. If you don't have Saturday hours, people need to know!

After a "clerical error" cause $1,100 of someone else's money to be deposited in my account a week…read moreago, they finally corrected the error on Friday. In fact, they corrected in twice, leaving me $1,100 short. I made it clear that it was crucial that the error be corrected before the weekend. Multiple calls to their help line were useless so I visited my branch. The teller promised I would be covered, but it did not happen. All this after an error they made 14 years ago that crashed my credit rating just long enough for all my credit card accounts to be closed (it was during the recession). That mistake changed my life for years. I returned in 2019 and now know what a bad decision it was. They still, after all these years, do not have a handle on their accounting systems. Time to leave this bank behind again (for good this time).

A few year back I was really upset when my Farmers agent in Novato retired and my new agent was…read moreassigned. Why would I get an agent in Pinole? But what a pleasant surprise, the staff of this agency is top notch. I don't think I've ever talked with Louis, but the office is so good I've never had an issue, in fact everything has always been handled perfectly. They handle my car, home and life insurance and all get handled professionally.

Millhollin Insurance has handled all of my insurance needs very satisfactorily for at least 30…read moreyears...Louis Millhollin's staff is always willing and able to take care of any business for me. Thank you very much! I highly recommend this Agency to anyone who is looking for competent and honest insurance dealings.

After seeing a line around the block at the DMV, we went over to JG Insurance Solutions to manage a…read morecomplicated title transfer and they made it easy and quick. The team was so friendly and went above and beyond for us. It was worth every penny of the $75 we paid to have them handle our DMV paperwork.

JG Insurance is an authorized DMV partner, and they are my go-to when registering a new car or…read moreselling a vehicle. They will schedule an appointment or take you as a walk-in and ensure that any car I've sold is registered to the new owner before they leave. They charge a small fee, but it beats waiting at the DMV all day. Their customer service is outstanding, and they are super knowledgeable.

They're alway so professional. As soon as I start walking in. Security is always opening doors warm…read moregreetings. Once I'm in right away I'm asked. How can I be helped? They always compliment me earrings,dress etc. They always go over and beyond helping me. Thank you all!

It's so into the Bank and Bella, who assisted me the other day gave me a big smile I went high I…read moreremember you and gave me great customer service and I got In-N-Out with a very pleasant experience. Thank you Bella.