Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.

The Star Agency is such a great resource for residents of Soulard! I needed a form notarized to get…read morea replacement license plate. Julie Price was friendly, warm and welcoming. When I entered her agency not only did she take care of me quickly, she also was very personable! In a quick chat, she also mentioned that I could get very cheap insurance through her for a future golf cart! Note to all residence of Soulard: through the CID you can utilize Julie's notary services free of charge. What an awesome resource to our community.

lady was rude and lazy , told me she had to many quotes to do so I couldn't get one, very…read moreunprofessional!

Thought I was done with these guys? Nope…read more Early August, I receive a letter from Commerce Bank, my lender for my auto loan. It says they have no record of me having insurance for the month that I had the most trouble with State Farm. So I go to their website, fill out a form and am told Commerce will contact State Farm for verification. Sounds good. I've actually done this before. Flash foward to August 25th. I get a second letter from Commerce saying that they weren't provided accurate insurance information. So they want me to pay the insurance cost they feel they deserve for that period of time. It's $125. So I call. No surprise: Commerce called Scott Holdridge's office on August 12th. Scott Holdridge's office was not comfortable sharing that information over the phone. Who knows why. So they say they'll fax over the information. THEY NEVER FAXED THE INFORMATION OVER. So now I'm stuck calling in again tomorrow, hoping Commerce can actually reach someone at State Farm and then clear this up. In the meantime, I'm being threatened with action for something I took care of 100%. Maybe someone could have read my previous reviews and said "Hey, who knows, maybe Tony was a jerk and that's part of the problem". Now I have nice people at Commerce having the same exact problem with this office. Amazing. I predicted they'd find some way to screw with me again and here we are. Am I ever going to be done with these people? The ineptitude is staggering.

I've been doing business with Scott's office for at least 10 years. Scott and his employees are in…read morethe community and not operating from some distant call center which is VERY important to me. They live here, shop here, pay taxes here, etc. They have always been very professional and extremely helpful with all my insurance issues from purchasing condos, new cars, changing cars, articles polices (adding articles, deleting articles) etc. Any time I need a proof of insurance or anything else from them, I have it immediately. I have had a lot of contact with Scott's office over the years and never had any issue. I'm very satisfied and can't recommend them enough. Please do all your business locally when possible whether it is purchasing your insurance at a local office or banking at a local bank or better still, a local credit union. This is our community and it's very important we support our neighbors. A rising tide lifts all boats, yada, yada, yada, :D

After seeking information from 3 other agents, one of whom was a State Farm agent as well, my…read morehusband and I settled on Ivan Hauser. This was in the 90's and several houses, autos, and rental properties ago. Every claim, payment, or question as been resolved and answered without a hitch. Plus, I always look forward to talking with the staff. Everyone is friendly, knowledgeable, and accessible.

I have been with Ivan for many years and have never had a problem. One year I had hail damage on my…read moreroof and it was replaced and everything went fine. Over the years there were a couple of small issue's that were always taken care of and I was always treated with respect.. Last year I had a major disaster with a backed up sewer which caused enormous damage and I had to leave my house for almost a year. It was very traumatic and Ivan and Kim were by my side and walked me through everything. As far as I'm concerned they are the best of the best. I would encourage anyone to contact them for your insurance needs.

This was posted on Nextdoor.com by Julie Price, with the subject line Aftermath of Boiler Explosion…read more My heart goes out to those hurt or killed in this freak accident. If anyone knows of any efforts to help out in any way, please let me know. I hate to bring this up, but hopefully they all had life insurance. It would really be tragic to morn the sudden loss of a loved one, then have to pay to bury them. It is so important to make sure your loved ones are taken care of if YOU don't come home one day. My Allstate office is offering insurance reviews, financial or property, to make sure you are completely protected. J.Price Insurance 314-776-4061

Tried to cancel my Policy could not get anyone on the phone…read moreLeft several detailed massages, no responds. Was charged with a renewal but had my Bank block the charge. So much for customer service especially if you don't want to renew. Glad I'm out!!!

Update Again: It looks like they pad their reviews whenever…read moreit dips too low. See attached photos and date. All done within an hour of each other on the same day after this review. And 4 from California! I didn't know MO auto insurance covered CA registered vehicles! Kind of makes you think they are fake. Sneaky sneaky. _____________ Updated: After speaking with Tracie on the phone concerning my negative review, she informed me that since the "rates" are my biggest problem, I should be giving the negative review to the corporate AllState and not the individual branch since there is NOTHING they can do to lower costs. That makes sense and I will do that as well. I also recommend that everyone that works in this branch do the same. AllState's "unchangeable rates" are killing your small business and no amount of customer service is going to make up for a +20% price increase for NO REASON. She told me that their branch value is: "Reaching out to review policies." However, what good is a policy review if you can't change anything? If nothing can be done, why have a review? She also told me their value is in customer service. Also good to know. You will get great customer service for terrible rates. She was confused as to why I would leave a negative review after 6 years of service. I am also confused about some things after 6 years. Our cars' value continue to deteriorate, our driving record continue to be flawless, yet the rates continue to climb by double digit percentages. Why does anyone leave something that used to be good? Because it isn't good anymore. A '1-Star' review can mean a variety of things, but it usually means "Don't go here. Don't use them. Find a better option." I still stand by that. So. The "1-Star Review" stays. DON'T GO HERE. If consistently rising rates are your concern, DON'T GO TO THIS AGENCY. As they told me, there is nothing they can do about the rates. So. There is nothing I can do about the review. _______ Original Yelp Review: My wife and I used this agency for our Home and Auto insurance for the last 6 years. In the insurance industry, we understand that rate increases happen all the time. However, a +20% rate increase over the course of 6 months is unacceptable. Their "it is what it is" attitude doesn't necessarily help the sting either. We noticed that over the years, our spotless driving records and on-time-payments only netted us more rate increases. This recent increase was the proverbial 'last straw,' and after AllState told us there is nothing they can do to help lower the rate, we reached out for quotes from competitors. All of them came in substantially lower for the same coverage. Over the years (much to my regret) I convinced 3 of our friends to use this agency. I was such a fan that I didn't even use the "Referral Program" that offers current customers $20 for each new customer. Just wanted to spread the word. I am now spreading the updated word. If you are considering this agency, please know this: 1 - The honeymoon phase wears off in about 2 years. 2 - Your rates will probably be doubled by your 3rd year with them. And that is with a perfect driving record. I shudder to think of their rates if I had a bad driving record. 3 - You will hear some form of "It is what it is" or "Oh, it's happening everywhere" or "We hate rate hikes as much as you." (yet every 6 months, there it is) Personal Experience: Below are 2 email communications. One is from AllState addressing the quotes I received from Competitors. The second response was from the Competitor addressing AllState's questions. 1st email - AllState's response to Competitor's quote: ------------- "Hi John, I appreciate you getting these quotes over to me. Across the board, these do look like a good deal. You would lose the $10,000 death indemnity coverage you have here at Allstate. Do you know if these are firm numbers with all reports ran?" ------------- 2nd email - Competitor' response when I asked about this "extra benefit:" ------------- "Hello John, I have added that coverage to your auto insurance quote. It increased it less than $1. The numbers are firm." ------------- I should mention that AllState told me that the $10,000 death indemnity coverage is not removable from their policies. It's always added. So, asking if the competitor has that coverage, as if it were some AMAZING benefit, is laughable. If they just made it optional, then maybe their rates wouldn't be so insane. AllStates 'concern' that I would lose a policy coverage that only costs an extra $1 shows how little value AllState can really offer you. Especially if that was the only response they had to equal coverage at a MUCH lower cost. It also shows that they are proud to highlight lackluster 'benefits.' We will be moving our policies. From my experience (and shared experiences) I highly recommend anyone reading this to look elsewhere. Current customer or not.

Long term customer, they have become liars and thieves. They quoted me a payment of $119 and now 2…read moremonths later find out I'm paying $136. Didn't even try to make it right. Handed me excuses and gave extremley poor customer service.

After seeing the previous poor reviews, I was a little worried. I went anyway and had an excellent…read moreexperience. Fast and friendly service. Cool building too

I am a 77 year old retired attorney who has been a member for 42 yesrs. This Lindell branch is…read morehorrible. First of all they never return a call in spite of encouraging you to leave a message. Then when you finally decide to go to their Lindell office in St Louis City there is no information desk to tell you where to go. it's just a beehive of cubicles allowing enployess to dodge any responsibility. The employees are almost hostile to visitors and do all they can to avoid helping you in any way. When you ask to speak to the office supervisor there is none. I needed directions and they were unable to provide. I eventually googled it and got the needed answer right away. Whatever you do avoid this lazy Lindell location. Try anywhere else. This location should be closed!