Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.

It was a really easy and smooth process. They responded quickly for all my questions. I highly…read morerecommend them for State Farm.

I'm satisfied with my conversations with his professional team. I explained what I wanted/needed,…read moreand that was what I got. I'm not much for up-sale people. I got a fair rate (as I shop) with a reputable insurance company, and an agent that understood my needs because they listened. I moved my homeowners as well as my vehicle insurance from AAA insurance. (would NOT recommend AAA!!) Donny was who I spoke with there. He was both Informed and was invested in making the frustrating and sometimes challenging work of changing insurance companies seem easy. I felt confident I made the right choice when I got off the phone. I Would highly recommend him to friends or family.

The Star Agency is such a great resource for residents of Soulard! I needed a form notarized to get…read morea replacement license plate. Julie Price was friendly, warm and welcoming. When I entered her agency not only did she take care of me quickly, she also was very personable! In a quick chat, she also mentioned that I could get very cheap insurance through her for a future golf cart! Note to all residence of Soulard: through the CID you can utilize Julie's notary services free of charge. What an awesome resource to our community.

lady was rude and lazy , told me she had to many quotes to do so I couldn't get one, very…read moreunprofessional!

BRAVO Powers!!! I live in Southern California and use these guys across the nation because quite…read moresimply... Everyone at Powers Insurance is AMAZING! I have complicated insurance needs - from properties to umbrella to earthquake and once you factor in my parents, sisters... its a mess. We worked with a local Farmers Insurance office for years. However, they were too understaffed to give us the attention we needed. I always felt like a burden with them - and yes I can admit I am a high maintenance client. Luckily I was introduced to Powers by my financial advisor at FITAdvisors. JD, Stacy & Sam worked countless hours to FIRST learn about my financial picture, our complicated family needs & create a spreadsheet of our current insurance policies. They then added to this spreadsheet recommended policies. In several policies their recommendation was to stay put with our current carrier! They were able to shop around to various insurance companies to give not only the the best price but the right amount of insurance. Over the past 2 years & 3 months, JD's & his team and I have exchanged 514 emails. Yup. No joke. These guys provide white glove service to ALL of my insurance needs. When my mother in law lost the diamond off her 51 year old diamond ring, they even assisted with reviewing her policy and advising her how to submit a claim on her homeowners insurance. AND THEY DIDN'T EVEN SELL HER THE POLICY! That's pretty incredible, right? If you love your fur-baby as much as I love my dog you understand how expensive pet vet bills are these days. Most recently, Stacy provided a side by side comparison of the Pet Insurance available on the market. We talked through each of the pros and cons before coming up with the best fit for us. And guess what - it wasn't even a plan SHE was going to sell me! This company again & again demonstrates how much they care for their clients over their bottom line. KUDOS TO POWERS INSURANCE! Highly recommend!

I can't recommend Powers Insurance, and specifically Chris Sullivan & his team enough! I had been…read moreusing a large insurance company (yes, that company) for years and was always told their prices couldn't be beat. Chris was able to put together a personalized plan incorporating aspects & gaps in my insurance coverage I hadn't even thought of or that had been recommended/brought up to me before. Not only do I feel I have the absolute best policies that center around my very specific needs, Chris has saved me considerable $. At the one year mark I was provided with an updated evaluation of my policy and Chris & his team were able to save me even more $! Chris is now a trusted advisor & I wouldn't consider using anyone else for my insurance needs. Reach out to him and you won't regret it!

Rachel is SO on it! She patiently helped me work through the differences between policies from…read moredifferent companies when I was deciding to switch our home & auto insurance, even though there was no guarantee I would switch to State Farm. She always responds quickly and is super friendly. As a bonus, we love that State Farm doesn't have breed discrimination, which is something we came up against over and over again since we have a rescued pitbull. We are so glad we made the switch to Rachel's agency!

Rachel and her team are the best. Great service and amazing follow up. I highly recommend them for…read moreany insurance and financial needs!

This team is so great to work with, friendly and I feel like my best interests are always their…read morefirst priority. Would definitely recommend using AIB if you're looking for insurance!

From the owner: Persona Auto, Homeowner's, Landlord, Umbrella, ATV's, Renter's, Motorcycle, Flood, Commercial…read moreGeneral Liability, Commercial Auto, Worker's Comp & Life.

I was with this company for a few years until I attempted to contact my agent to finalize insurance…read moreon a property that was gifted to me. I attempted to call and email for 11 days with no response of any kind. Finally I called the main office only to be told my agent wasn't available and they took my information for a call back. A few hours later I finally get an emailed response from my agent, no call back. At that time I asked for some kind of explanation as to why no one returned my calls/emails for 11 days and the response I got floored me!! Apparently my agent is too busy to get back to me because she got 45 phone calls and told me if I didn't like it to contact her manager. Not sure what her work load has to do with my insurance policy but if you can't keep up with your clients you should reach out to your bosses and get some help or find a new job. Fell free to go to my page to view the emails, I've made them public. Also about a year and half ago this same agent messed up my auto policy and almost cost me close to $1000! When I set up the policy I questioned the situation because I knew something wasn't right. I was told this is how it has to be. Then a year later when I renewed I questioned it again and my agent told me if I didn't like it I could take my business elsewhere. I sent my agent back a not so nice email and that's when agent finally looked into the situation only to find that I was right, agent was wrong, they had to go back a year and refund me almost $1000! This could have all been avoided if the agent had looked into the situation to start with, not everyone has a $1000 to just throw away.

3 months after one of their insured driver hit my parked truck and I'm still waiting for payment…read more I finally had to turn the claim over to my insurance company so I could get the truck repaired. And now state farm is waiting for payment with me too. Worst Insurance company I've ever had to deal with. Every time I called I was told they would call me right back, but the calls never came. Wish I could rate a negative star.

I've been a member of AAA for 17 years and I will never trust them again. On February 20th I called…read morefor a battery jump start the two technicians who showed up argued about how to hook the battery cables up and sparked a fire in my vehicle which totaled it. Aaa member services told me they can't do anything to help me unless I drop my insurance claim against them for the damage that they did. I thought AAA had values of honesty, understanding and taking care of their customers. Boy did I find out different.

this place has the worst customer service ever. nobody to…read moreanswer the phone or answer your questions. nobody ever returns your calls. nobody ever wants to give you a quote. they just want your money. always too busy to even add a vehicle to your policy. and if they do, its not the right one. even if you want to drop your insurance you couldnt do it because they dont respond. triple A should change to BS.

Melissa and all of her team are so helpful and kind! I'm so happy I was able to save on my auto…read moreinsurance!

I have been insured with Melissa Carlton State Farm for years, and her office has always been…read moreresponsive, helpful, and extremely easy to work with! They have my auto, life, and renters insurance and I have always felt like rates were competitive and that I was in good hands when claims have happened! Thank you Melissa for always having my back!

I called to get home insurance quote and barely started the process as they were very upfront and…read moresaid they can't offer lower cost for us since they start out at higher coverage. I appreciate the honestly and not wasting my time just being super straightforward.

Lori found me a great quote ! I just bought a new car and I just wanted to take a minute out to say…read morethank you Great costumer service ! Michelle Hammers