I took my Piaggio scooter in for repair and, although it looked out of place sitting next to the real bikes, they fixed the problems and took great care of me. read more

Ace Cycle Service & Supply - 2009 Piaggio BV 500 - Motorcycle Gear Near Me - Reno, Nevada

This guy screwed me out of over $1000.00 . He was suppose to tune my classic 81' K.Z. 1000 that had been in storage . It never ran right since . Won't stand behind his work ,never filled out the work order properly with dates,miles in, address etc. , giving him "a back door " to dispute my claim of his lousy work .Even though it's his work order. On another previous occasion with a dirt bike I had ,he supposidly rebuilt a carb for me .After I got it back it ran fine for 3 days ,that's when I took him the Kawi, then the same issue with bogging on acceleration came back. I took it to another shop who informed me "IN NO WAY WAS THIS CARB REBUILT WITH ANY NEW PARTS . All they did was run carb cleaner through it till it ran with a smooth idle and fair throttle responce . Another screwing from his shop,but it was to late,he already had my kawasaki. IN my opinion ......He isn't even a half assed back yard mechanic . Save your money and look any where else .He got me 2x . read more

JB is awesome, he knows his vintage bikes, my CBX is getting ship-shape with help from Ace. The most unearthly sounds burble from 6 cylinders, and smooth as can be. read more

Got to be honest very disappointed. They had my 82 Yamaha for more than 5 weeks because the carburetor was clogged and needed to be rebuilt. When I got it back the idle was set completely wrong and would not even idle. And you can see by the video cylinder number 4 is flooding out and won't even run otherwise I couldn't keep my hand on the exhaust pipe (2 days after I brought it home) I called and talked to them, they said something else must have got in there and clogged it because it was running fine when you took it (it really wasn't) .By Talking to them I gave them a chance to fix this, but they did not. I'm a decent mechanic myself but did not want to buy the Carbtune Pro to sync all 4 carbs, along with a ColorTone Plug,my thinking was to have them rebuild & sync them for the $1,000 instead of buying the 2 repair tools that cost me $600 . I've purchased these tools now & Working with the admin of XJ pages to diagnose & correct these problems. Instead of 40 mpg right it now gets 17 mpgs. I gave your shop a chance to fix this because you did not repair this correctly, but you guys balked at this offer. When & if I can repair what you guys did, you will be hearing from me. read more

This business took my 57 year old Honda, 160, who no other shop would look at it! Ace fixed electrical. Perfect job! I highly recommend this shop. Thank you so much! Denny Klammer read more

Update. I have had a P1353 and P1356 code "no combustion detected". This has been a problem for about a year. Nothing has been said by Ace Cycle. Once I stopped going to them, I changed my plugs, wires and coil. Still happening. Then fuel filter. The fuel filter that hasn't been changed. (Supposed to be changed every 25K). It has NOT despite my bike being in the shop for a new rear tire literally the SAME DAY as I broke 50K and told them! Never said One time about it! They want your bike to break so they can charge you more money!! read more

J.B. and crew helped get a new-to-me bike on the road for cross country travel on a tight deadline. Even under the deadline pressure they were supportive, friendly and addressed exactly what needed to be done (tires, forks, oil, and carb on a bike that had been in storage for four years). They finished a day sooner than we planned for. I valued their input and they took the time to describe and show me the issues without me having to ask. If I lived in Reno I'd be regular there. read more

Ace Cycle Service & Supply - Road-ready a day earlier than anticipated. - Motorcycle Gear Near Me - Reno, Nevada

Let me tell you a little about my experience with Ace Cycle. I brought a bike in to JB at Ace Cycle after looking for a place that specializes in old Honda's. To get it fixed i put down $500 towards the work upon drop off. Unfortunately I didn't get it back for 8 months still not running. During this time period while I was patiently waiting I got every excuse in the book as to why it was taking so long and was never called with progress. Whenever I would call or stop by, I was treated very rudely. I was told that my carbs we're soaking one time when I called and then a month later when I called back I was told that they were still soaking. WTF?! I was so frustrated by this point I asked to pick my bike up and was charged another $500, supposedly for the work JB had done. But guess what, he wasn't there when I had arranged to pick it up so no one went over the work with me. I ended up bringing my bike and the invoice from Ace to another shop. I found out 90% of the work wasn't done. The oil change that I paid for was not done and the old oil filter was in backward not filtering. The carbs weren't even taken off because the screws we're still dirty not clean. WTF!!! Warning!!! You may notice that JB has a 4 star rating for his shop Ace Cycle on Yelp. Notice that the majority of them are old from more than a couple years ago. I'd bet left by his family and friends. Well your not getting a good review from me and you deserve a lot worse. Worst customer service ever!!!!! read more

These guys should have a better rating, but people are more likely to leave bad ratings than good ratings. My first experience there, and Ace Cycle got done in one day what EuroCycle Reno couldn't do in over a month. I took my bike in for some regular maintenance and it was finished the same day the appointment was booked. Other shops in Reno just make you wait a month after you've already dropped off your bike (like EuroCycle). Will be bringing my bike back to Ace in the future. read more

Brought in my bike for a carb cleaning, I found out plenty of other issues besides the carbs from it being looked over which wasn't surprising as it was an old bike that I had just bought. Being a new rider, I felt JB and the other guy were nice from the jump and willing to work with me. I got about half the stuff listed that was wrong with the bike worked on which came out to about 700$. With all the work it would've been 1200$. I wasn't used to this pricing as I'm new to the hobby but I trusted their word and the good reviews that were up. After much consideration I ended up selling the bike to another guy who happens to be a mechanic and have a shop of his own, after going through the bike himself, with multiple opinions he found that most of the work listed on the receipt was not done at all and I paid so much for nothing. The carbs were supposed to be completely rebuilt and it just seems like the insides were sprayed out as the entire carb was still dirty all around. You would think after taking out the entire carb and handling it to rebuild it, the whole thing would generally be cleaner, but it looks like it was never even taken off the bike. I had the bike there for weeks and was even sent out on the road, which I never ended up doing with the bike in this condition and my admitted inexperience. Really unfortunate I wasted so much time and money here and definitely recommend anyone to not do business here or be fooled by the smiles, especially if you're a new rider, they will take advantage of your lack of knowledge. Pictured is the airbox that was supposedly cleaned out entirely, it looked like it was never even opened. I felt like the good reviews were enough to weigh out the awful ones and boy was I wrong. Always listen to the bad reviews. This place proves it. read more

Ace Cycle Service & Supply - "Gunk in air box cleaned out" Listed on receipt. As you can see this is not cleaned out at all. - Motorcycle Gear Near Me - Reno, Nevada

My friend recommended JB at Ace when I needed my tires replaced. I had ordered my tires on Amazon but only received the rear one. The front one was back-ordered, twice, so JB ordered the front one for me and it arrived in just two business days! He told me to bring my bike in on Wednesday morning and he would install it. I had a dentist appointment that morning so I asked him how long it would take and he said "about an hour." They don't open until 9:30 and my appointment was at 11 so I was just going to take an Uber if it wasn't finished in time. I mentioned my dentist appointment to JB when I called to find out what time I could bring it in. He allowed me to watch him work and didn't seem to mind me asking questions along the way. He explained about tire pressure, balancing, oil changes, and the coating they put on the tires in the factory. He finished the job quickly but I felt confident in his work. I noticed his attention to detail and knew that he was concerned with safety, mine as well as his. I was on my way by 10:15 and will definitely use JB in the future for all of my motorcycle repairs. He is associated with B.A.C.A (Bikers Against Child Abuse) and takes donations to help their cause. read more

I went through every single review I could find on Ace Motorcycle Shop. What I have found is that if you are one of JB's or his mechanic Scott's FRIENDS you just might get respected as a human being first and as a customer second. And you might even have the pleasure of having your bike worked on in a timely fashion by someone who knows what the hell they are doing. But if you do not and you walk into this joke of a business without the previous mentioned criteria your chance of getting totally screwed and treated so disrespectfully and unprofessionally are what you should expect. I learned a valuable lesson dealing with these disrespectful, unprofessional, rude and foul mouthed grease monkey's. First and foremost read the reviews and not the ones their good friends wrote for them. Read the ones of people (customers) that had a horrible experience and pay attention to the details and how they were treated. I am taken back at the unprovoked manner in which the owner of the shop JB's so called professional mechanic spoke to my boyfriend after my boyfriend questioned the status of his bike. From the beginning of a PRE-PAID job this mechanic has placated and put off doing the work on this bike in a timely fashion. Being paid in advance you would think is motivation. Not for this guy Scott (grease monkey extraordinaire) who given his so called certifications, could use a course of charm school! was deplorable, aggressive, defensive, and rude! And followed up his rudeness with a hang- up on the phone. I returned the call immediately and had the pleasure (ha! Right) of speaking with the owner JB. It would appear that this horrible approach to customer service is part of Mr. JB's training course for his employee's. Maybe all that hard work at mechanic school should include a course on professional courtesy and customer service! As far as the owner JB goes.. All I can say is ³JB and Scott should grab each other by the hand go together to find these classes or at the very least a therapist for those issues they have with treating your customer with basic common courtesy. Here is a hint... profanity is usually not the best business language to use. We are done trying to get answers and communicate with these unprofessional clowns and very nervously have decided to go pick the bike up as this very routine push rod replacement has turned into a drama filled circus of un-answered confusion. At the very least I hope it's just a bad experience of extremely poor customer service and not so much along the lines of the extremely poor mechanical WORKING and we have to seek legal monetary compensation for horrible customer service and mechanical incompetent work. I will be sure to post an update on how this all plays out. So in the end, would I recommend this joke of a so called professional motorcycle shop?? So far .. not on my worst day! Best day! Or any day for that matter! read more

My last experience with Ace was positive and I wrote them a glowing review. That was a year ago. Recently, I went down for a rear tire. I ordered it over the phone and a few days later I rode down to have it installed. I arrived in the noon hour after riding 70 miles down. While changing out my rear tire, they talked me into replacing the front and the brakes. So, I approved the extra stuff, even though money is short, I'm out of work like everyone else during the virus. I need my bike for transportation. The tires went on smoothly, but when the mechanic got to the brakes, he stripped the bolt/stud with his air tool, which he admitted to right after it happened, then they stated they'd charge me for the additional hour of dealing with the bolt. Charge ME? What? Now that it is stuck, he soaks it in oil. An hour goes by, and he still can't remove the caliper bolt. He has my caliper in a vice and using a pair of lock pliers to attempt its removal to no avail. He begins to get grumpy and tired. He snaps at me about "rolling in at noon". Uh, YOU offered the extra work/parts! I only came in for one single rear tire. More time goes by. Looks like my ride home is gonna be an hour in the dark with deer all over the road. Still sitting on their uncomfortable stool with my aching titanium back for almost 7 hours. Then they inform me they've placed calls to "find another caliper that's like yours". I start getting nervous. This is a simple brake pad replacement and my calipers are like new. I don't need another caliper and I'm not paying for one. Eventually, the mechanic informs me he got the bolt out, while the owner had run to the dealer for new bolts that were black (mine were chrome), but at that point, I wanted out of there and wouldn't care if they were purple. Fine. Let's get this done so I can leave here. Then the mechanic asks me if I'd like to order a new caliper. He hands me mine. I test the new bolts in the threads. They're fine. I inspect the caliper. Still looks new. Why do I need a $225 new caliper again? I said NO. Use mine. WTF? Another couple of hours go by with both the owner and mechanic struggling with my front brake. I can see their body language from where I'm sitting. It's frustration, exhaustion, and indifference now because they want out too. They force the thing, take it off the lift, ride it for a minute and then tell me it's done. The bill is over $1000 total. I remain calm. After some discussion, the owner takes it down to around $975. I gear up and roll out, but it doesn't feel quite right. They had already turned out the lights, locked the doors and it's now almost 8 o'clock at night. I have to ride home. During that 70 mile ride in the dark, I notice my bike has way less power than normal. The next morning I put my bike on my home lift. The front tire won't spin without considerable force. The clutch side caliper is locked. I'm perplexed. Didn't I just pay nearly a grand for professionals to fix my bike? A friend comes over and we trouble shoot. I think the wheel is out of alignment because the caliper won't line up on the fork mounts without force, and they are supposed to just slide under. He agrees. We take the wheel off, measure distances between mounts, fork to axle, etc. Turns out, my wheel spacers on are backwards and front wheel is off center. We correct it and the wheel spins freely with the brakes after we bleed and align. As we are putting the lower clamps back on the axle, we notice one of the studs is completely stripped. By sheer luck, we got the nut to bite after removing a washer. I ordered a new set of those studs from the dealer and waiting for them to arrive. I'll be doing the work this time. Seems like I'm always fixing what I paid the mechanics to fix, or what they broke while fixing something else. What really bothers me is they should have known better than to force that caliper onto the mounts and send me home with the brake like that. If that front brake had locked up completely on me while riding home that 70 miles, it could have killed me. Once we figured it out, I emailed Ace about the spacers being reversed. They had nothing to say...zero, zip. I think they should have apologized at the very least, if not taken that last hour of force-the-thing-Fckry, off my bill. Maybe they did? I have no response. I even gave them a week to think about it and write or call me about it, but still nothing. I know it wasn't on purpose, but a pro should have questioned why he had to force the caliper on the mounts and rethought the wheel alignment. Fixing this literally took us two amateurs 5 mins. A pro would take responsibility. They'd also apologize, thank ME for being a customer during lockdown and putting up with their 7+ hour circus of jammed bolts, attempted new caliper sale, barking at me about time, reversed spacers and putting me at risk of death from an unsafe bike. But hey, this is the "new normal" in America, I guess. read more

Takes great care of my bike. Very knowledgable and quick turn around. Always takes the time to talk to me and show me what they are doing to my bike. On top of it they are affordable. read more

My boyfriend dropped his wheel off to get laced and trued on a Friday. Called the following Tuesday to see when it be finished and was told it would be 3 more days. Didn't hear from him 3 days later and called again the following Tuesday and was told it was done but he forgot it at his house and he would bring it to the shop the next day. My boyfriend took time off of work to get to the shop just for him say he forgot it again. A simple phone call couldn't have been made to inform him of this. He said he might be able to get it later that day, he didn't. He called the next day and he was finally able to pick up his wheel 13 days after dropping it off. The worst part of this whole ordeal is he took time off work to ride to LA and couldn't because he didn't have a front wheel. This review was originally written on google reviews and the owner wrote back saying he wasn't aware there was a deadline and he didn't make it a priority to have it done in a timely manner because of such. Also leaving himself a 5 star review. read more

Friend of mine just started working there pretty good place very inviting and looks like they got a lot of work on their hands.

Had a 20K service on Street Glide plus tire replace and front fender paint to match. All work done at promised time, plus rear break pad replace that JB caught on inspection. He outsourced the paint that was also timely and a perfect match. Excellent service, more than fair price, will return to Ace when needed. read more

Had my clutch fixed here. Price was very fair a he was fast, by the way the clutch never felt better. I also had a rear tire put on. Great service and great people there. Happy to buy local at Ace! read more

I just discovered this shop. I had a great experience there. I dealt with JB, and he was very friendly and knowledgeable. I just got a new bike and asked him a ton of questions about it. He answered them all and never seemed annoyed as I picked his brain. I ended up buying a battery that he didn't have in stock. He had it in 48 hours and even charged it for me. I'll definitely go back in the future. I highly recommend this shop. read more

Excellent! Recommended by another shop. Accurate diagnosis (fuel injection), professional repair, and the bike is running beautifully. Would recommend, and will go back. read more

Biker chic friendly! Very affordable rates and they don't take advantage of the female biker. The owner is an awesome guy, willing to go the extra mile. Rates are affordable and the work is from a respected mechanic. read more

JB is the only person I let touch my bike. Everytime I get my bike back it seems like it has more power and smoother than it was the time before. I put all my faith and trust into a cycle and strongly recommend them for all of your motorcycle needs of any type. read more

I've been going to Ace Cycle since the get go from Nich to Jim. I've never had a bad expierence there their work is always great. Great fast service with a quick turnaround. read more

My wife and I were in Reno on vacation on the Road King, when it lost oil pressure. After Reno HD failed to find the issue I had a friend tell me about Ace Cycle. Luckily the HD Dealer took my bike, my wife and I to Ace Cycles. Nick started looking at the bike and found a few things going on, he stayed late until he got the bike fixed so we could be on our way. I would recommend this shop to anyone that needs any work done on their bike. Although they specialize in older bikes they were able to help me out a ton. I can't thank them enough for what they did. Went way above and beyond to help us out. read more

Aces is a small independently owned, full service MC shop with cool owners and A FULL MACHINE SHOP!!! We were on a big road trip and needed a front tire replaced. We already had the tire and could get the wheel off ourselves. Aces gave us a great price and even let us pull in side, out of the heat to do the work. This place was great and if you have a custom build in mind this shop would be my first choice. read more

Was recommended here from a friend/neighbor after months of dealing with a horrible motorcycle mechanic (check my reviews if you want to know who). They were able to diagnose and fix the problem in around two hours and made my bike run beautifully. I will be recommending this shop to everyone I know who rides and those who are beginning to ride. The owner is awesome and the staff is awesome. I could not be happier! read more

I've had my biked worked on here a few times. JB is very knowledgeable about all bikes. His price was very fair, and the work was done within the time frame quoted to me. I will be bringing my bike back here for future work. read more

Had Reno Harley work on my 2004 Road king. I was told it needed tires, then i was told motor mounts. Got tired of being lied to about everything that it needed to get rid of the wobble. Went to see ace and he tightened the steering head bearing. Seriously? If you want work done by someone who knows bikes, is honest and straight up, Then go see JB over at Ace. If you want to get lied to, the run around and over charged for things you don't need, then by all means go to Reno Harley. Ill never have work done anywhere else. He is busy.. ALL THE TIME. so you may not get it done fast as you want, but... you will get it done right. read more