I've been going to RMS since they opened in 1996. Ziggy and the crew have always taken good care of…read moreme and done the best they can.

We took our quad and dirt bike in and although it did take almost a month to get them back and…read morefixed- they did a great job. We can finally ride our bike and my daughter has her quad back so thank you Reno motor sports. We will be back in soon for some oil!

I have been going to Street Rider of Reno now for about a year. Todd, Steven and Christian have…read morebeen great. They are quick to answer any question I have, and they have helped me make the best decision. Their prices are reasonable and the service is quick. I will not trust my bike to anyone else with my bike. If I could give them a 20 I would. Thank you for all of your help.

Charged for parts that were not installed: turn signal switch installed and charged for a complete…read moreassembly. Technician named Stryker is not an honest person.

I hate this place. The only reason I stepped foot in here again is because Euro Cycle bought out…read morethe BMW dealership in Reno and I had zero options for warranty work on my bike. Captive audience. They know it too... I booked an appointment over a month out. Two open recalls. I told them exactly what was needed when I scheduled. The guy on the phone assured me they "do this all the time." Cool, sounds easy enough. Show up day of to drop the bike off. Intake guy types around for a few minutes, looks up and goes yeah we're gonna need to order parts, did you want to come back? I literally could not believe it. This is a scheduled appointment for recalls I told you about when I booked. His response was basically a shrug and sorry we dropped the ball. Then he goes just leave the bike, parts should only take a few days. So I left the bike. Big mistake. Two weeks go by. Nothing. Three weeks, still nothing. I finally call and sit on hold for 20 minutes before giving up. Call back, get a sales guy who has nothing to do with service and leaves a message for them. No one calls back. Shocker. Another week. I call again. Actually get someone this time who tells me parts are on the way, just delayed from BMW. Okay whatever, fine. Another week goes by and I've heard nothing. Call again. No one in service ever picks up so the sales staff keeps taking my messages. Nobody calls back. Ever. I'm starting to wonder if service is even a real department or just a room full of unanswered phones. Five weeks in now. Two of those weeks spent just trying to get a single update on my own bike. Some manager named John keeps surfacing long enough to tell me he'll take a message and then disappears completely. Never calls back once. Then I finally hear from someone and they let me know they ordered the wrong parts. But it'll definitely be ready next week though, don't worry. Week six. They call Friday and say it should be done by end of day, Saturday at the latest. Weekend comes and goes. I call Wednesday, John takes a message. Call Thursday, get told it's scheduled for Friday and will be all wrapped up. Seven weeks. My bike sat at Euro Cycle for seven weeks for a scheduled recall repair. Friday comes and goes with no call. Saturday someone finally calls to say it's ready. I have never dealt with a more incompetent group of people in my life. No communication, wrong parts ordered, appointments that mean absolutely nothing, and a manager whose only job apparently is to collect voicemails and ignore them. Oh and they raised all the prices after buying out Sierra. So you get worse service and pay more for it. Really something. All my bikes are going to A&S in Roseville from now on. If you have any other option at all, go there instead. Worst dealership in Reno and that is saying something.

This place has a bad reputation for a reason apparently! After they took over the BMW motorcycle…read moredealership from Sierra BMW, I was scheduled for service, motorcycle has 4000 miles on it, 1st off, their prices are 30% HIGHER than Sierra BMW but they said that my tires were at the thread and must be replaced, I told the kid behind the service to open a claim as motorcycle has no miles and still under warranty...he kept refusing, I kept telling him it us his job to open the claim and if BMW corporate decides to refuse it...it's between them and I ...he kept refusing, I asked for a service manager, he said he was the manager as well....meanwhile a guy comes and tells me "you better leave now! Ho, the door is there!" ... WTF? He goes :"im the manager here and u better leave now".... wait...i ust dropped hundreds of dollars , asked for a justified warranty claim, you refuse and than basically kick me out like a criminal cause I, as a long time BMW owner asked for a warranty claim???? Disgrace!

So happy with the work custom cycle did on my lowrider ST, they treated my respect and listened to…read morewhat I wanted done and never questioned or second guessed me because I am a female

MY SAVIORS.. fantastic people and place. Came over the mountain for street vibes and my front wheel…read morespokes had come out of true when I arrived.. I thought my whole weekend was ruined.. carson custom got me right in the next morning when they opened and got me fixed up fast and didn't kill my pocket book.. it's hard these days to find trust worthy honest shops. But here's one I will be loyal to for life and I will recommend them to everybody in or going through the carson area.. thanks again carson customs. You saved my vacation trip and possibly my life..

Love these guys... i've always gotten great service from Motosport Express- from simple oil…read morechanges, flat tires fixes, to last minute mechanical problems. They have saved me on more than one occasion!

Great local business that has taken really good care of me a few times. They once made a mistake on…read morea repair they did for me, but as soon as I let them know about they were super quick to offer to make it right and did a great job. I've had them do a handful of things for me and have only have ever had that one issue that they corrected. This would be a five star review if they didn't make the mistake in the first place. But 4 out of 5 is still great and I'd have no problem trusting any of my motorcycles to them or recommending them to friends.

I was out ripping up the dirt at Chickadee, when i got a rear flat. Pulled up to F@S Powersports…read moreto see if I could get a tube. Not only did Kody have the tube I needed , but he had it changed out in less then 15 minutes and I was back on the trails by lunch. Thank you guys very much!

It's great having a local shop to go to. Thier staff is friendly and knowledgeable, its a much…read morebetter experience than some of the other shops in town.

I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

Summit Racing - A Masterclass in Inefficiency…read more I walked into Summit Racing expecting a quick visit. What I got was a full-blown endurance test of patience. It started with a door greeter--clearly physically limited, yet insistent on escorting me to the product instead of just pointing. While I appreciate the effort, that move eliminates any chance I might browse for additional items. I grabbed what I came for and realized I needed one more inexpensive part--about $7. I asked an employee where to find it, and instead of helping, she just pointed to a line of 10 people. So I waited. When I got to the register, the guy behind it was slouched in a chair, resting his head on the counter like he was about to nap. He scanned my product and said it was all set. I asked where to pick it up, and he pointed me to another line--this one about 15 people deep. I waited again. Finally, I got to the front, the guy rang up my items, handed me a bag... and my $7 item wasn't in it. When I asked, he pointed to another line to stand in to get it. So back in line I went--for the third time. Fifteen more minutes pass. One poor guy is pulling orders while three others stand at the register chatting and doing absolutely nothing. When the orders come out, mine is clearly one of them--just a small part. The customer in front of me wants to open his boxes, check fitment, color, function, maybe even alignment with the stars. I politely ask if I can just grab my tiny part and go. The staff says, "No. You must wait." So I did--seven more minutes--because policies apparently matter more than people. This entire system is broken. Unnecessarily complicated, painfully slow, and staffed by people who don't seem to care if you ever come back. Spoiler: I won't. Summit Racing, you've lost a customer. And I honestly have no idea how you're still in business with a setup like this.