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    Team Rocket Factory

    4.0 (4 reviews)
    Open 9:00 am - 4:00 pm

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    3 years ago

    Helpful 7
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    5 years ago

    Took care of a few things fast/on the cheap. Zero complaints.

    Helpful 2
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    Love this 1
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    6 years ago

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    Beau D.

    Helpful 1
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    10 years ago

    Owner is very fair and honest. Gets the work done in a timely manner and really helped us out! Great place to get your ATV serviced!

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    Euro Cycle Reno - 2026 M1000XR

    Euro Cycle Reno

    (91 reviews)

    I bought a Moto Guzzi from here and regularly get my maintenance items from this dealership…read more Although I do my own work. But, it's good to see them when I need that service light reset. They have had recent changes in personnel. I feel the culture has changed to be more service friendly. This is a local business, employing people who want to contribute to people's motorcycle lifestyle. The prices may be considered high, but it's a niche market, selling some premium brands. But they have one of the best parts managers around who is a moto nerd, seriously, go pick his brain! Keeps him on his toes.

    I hate this place. The only reason I stepped foot in here again is because Euro Cycle bought out…read morethe BMW dealership in Reno and I had zero options for warranty work on my bike. Captive audience. They know it too... I booked an appointment over a month out. Two open recalls. I told them exactly what was needed when I scheduled. The guy on the phone assured me they "do this all the time." Cool, sounds easy enough. Show up day of to drop the bike off. Intake guy types around for a few minutes, looks up and goes yeah we're gonna need to order parts, did you want to come back? I literally could not believe it. This is a scheduled appointment for recalls I told you about when I booked. His response was basically a shrug and sorry we dropped the ball. Then he goes just leave the bike, parts should only take a few days. So I left the bike. Big mistake. Two weeks go by. Nothing. Three weeks, still nothing. I finally call and sit on hold for 20 minutes before giving up. Call back, get a sales guy who has nothing to do with service and leaves a message for them. No one calls back. Shocker. Another week. I call again. Actually get someone this time who tells me parts are on the way, just delayed from BMW. Okay whatever, fine. Another week goes by and I've heard nothing. Call again. No one in service ever picks up so the sales staff keeps taking my messages. Nobody calls back. Ever. I'm starting to wonder if service is even a real department or just a room full of unanswered phones. Five weeks in now. Two of those weeks spent just trying to get a single update on my own bike. Some manager named John keeps surfacing long enough to tell me he'll take a message and then disappears completely. Never calls back once. Then I finally hear from someone and they let me know they ordered the wrong parts. But it'll definitely be ready next week though, don't worry. Week six. They call Friday and say it should be done by end of day, Saturday at the latest. Weekend comes and goes. I call Wednesday, John takes a message. Call Thursday, get told it's scheduled for Friday and will be all wrapped up. Seven weeks. My bike sat at Euro Cycle for seven weeks for a scheduled recall repair. Friday comes and goes with no call. Saturday someone finally calls to say it's ready. I have never dealt with a more incompetent group of people in my life. No communication, wrong parts ordered, appointments that mean absolutely nothing, and a manager whose only job apparently is to collect voicemails and ignore them. Oh and they raised all the prices after buying out Sierra. So you get worse service and pay more for it. Really something. All my bikes are going to A&S in Roseville from now on. If you have any other option at all, go there instead. Worst dealership in Reno and that is saying something.

    Team Rocket Factory - motorcyclerepair - Updated May 2026

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