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    Ace Door & Window Service

    4.7 (10 reviews)
    Closed • Closed

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    Pella Windows and Doors Showroom of Jacksonville, FL - end cap missing. Door won't close with it installed

    Pella Windows and Doors Showroom of Jacksonville, FL

    (32 reviews)

    Craven, Southside

    Quality window at a great price. Also a big shoutout to the Fernando's crew as they walked me…read morethrough the work being done and assured me of anything that could be a problem and how it can be fixed. Professionalism and communication is what I like to see!!!!

    We hired Pella for a turnkey window and door project: new windows and doors in our home addition,…read moreplus replacement windows in the main house. Installation began July 6, 2026. As of September 22, the job is far from complete and communication has broken down entirely. Problems started on day one. The subcontracted installation crew arrived unaware they were replacing existing windows in addition to installing the new ones. They left our home a wreck: blinds taken down with parts scattered around, window sills removed (many still not reinstalled), and plaster and drywall damaged. Pella sent a crew to repair the drywall, but the work was so poor our general contractor had his own drywall sub finish it. A roughly 6-foot window shattered during installation, and a second shattered on its own about two weeks later. Neither has been replaced. Outstanding issues include: Locks that don't work and missing door handles Premium doors ordered factory-painted inside and out, delivered painted only on the exterior. Pella offered field painting instead, which we agreed to evaluate before requesting replacement, but the painter never showed up. Trim covering the window screws, promised after inspection, never installed Two large windows with missing or incomplete interior caulking Unfilled screw holes in the door jambs Throughout the project, our sales rep has been extremely difficult to reach. Neither we nor our GC have heard back from him in weeks despite repeated calls and texts. For a premium brand sold as a turnkey installation, this has been an awful experience. I can't recommend Pella. Order: 0655TSLR26

    Ace Door & Window Service - doorsales - Updated September 2026

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