Called and spoke to Rachel to make an appt. Appt made. Technician named 'Mike' from Brazil showed up with: paper plate on his truck No ID No signage on the truck No logo on shirt or jacket No certification to be seen He took 2 pictures of my chimney chimney. Showed me a blurry picture of the inside of a chimney,, not mine,, and was there 17 minutes and left. I began to write a check, he wanted cash or a credit card, check was what he was getting. Writing the check, I tried to write Ace Fireplace Services and he said no it is RBS home services. I wrote both. I called Rachel back and asked her to speak to a manager and Josh called me. Yeah, not a manager. No help at all. Using Google Local numbers. Funny, no one answers when I call back now. Be a real company with certified technicians and a legit business. Reported to BBB. They said there is no corporate headquarters and they have a D rating. By paying by check, the BBB can add to their investigation and nab em. Spidey Senses went off read more

Ace Fireplace Services - Chimney Sweeps Near Me

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This place was contacted to help my son get the fireplace working in his new home. When the service was scheduled, he was told there would be a $99 minimum and then priced based on what they found. The technician was there for less than 10 minutes and charged him over $300 for a repair that involved no new parts. Further, the technician gave him a bogus invoice that indicated that he had done a "Level II Inspection per NFPA 211 standards". Nothing in that inspection was to his fireplace or to inspect his home. Additionally, when he called the office to complain about the charges, the supervisor actually amended the invoice to take away all of the bogus info on it, but refused to lower the invoice price. Absolute scam artists. read more

Ace Fireplace Services - Chimney Sweeps Near Me

Technician showed up 1.5 hours early, stated to my wife I said he can come because there is someone home (I said no such things). When I called to speak to a manager the person answering the phones refused to let me speak to a manager gave me lots of attitude and then wanted me to speak to their technician to see why he lied to my wife. He then has the nerve to call me and complain that I complained to his company. He proceeds to tell me I am liar and tries to gaslight me. Extremely unprofessional. Save yourself the trouble!! read more

I was quoted over the phone $99.00 for chimney inspection and sweep. The guy that showed up wanted more money to inspect the chimney from the roof, which I declined to pay. He also charged me $300 for the chimney sweep that took all of 5 minutes. Below is the after picture of my fire place, which is the same as what it looked like before. He said anything else was $$$, so I declined and paid by check, but he asked me to make the check out to another company, which is another red flag. I don't normally post things, but I feel that everyone should be aware of this company. They're listed as local, but no address on file on the website. I wished that I had investigated them more, because they aren't a licensed company. I hope that you read this post before using their services, and look for another company. read more

Ace Fireplace Services - Chimney Sweeps Near Me

I'm with everybody else here. Unqualified technician that couldn't speak English turned on my fireplace and wanted $99 for that. I asked him to inspect the roof, as originally agreed, and he said he couldn't because he doesn't have a ladder. He came back with a drone and sent me a blurry photo and wanted an additional $50. No report, no nothing. Called many times, no report and the weirdo lady receiving the calls just tells you that a supervisor will call you back. Scam. Beware. read more

Read the reviews and believe them! I should have read the reviews for this company before I hired them. That's on me. STAY AWAY FROM THIS COMPANY! I hired them for a cleaning and inspection. They said there were cracks in the masonry, although I couldn't see what they saw. My gut told me not to let them do any work, but I trusted they knew better. WRONG! They gave me a quote to repair said cracks, inspection and cleaning- $731. I agreed, they were done with all 3 in less than 20 min. The repair guy put some 'silicone' on the wall and called it a day. He said he'd call to schedule a time to finish the job, painting. Never heard back, company is not answering my calls. And they charged me $20 more than the quote. I was scammed! Do NOT call them. read more

Sub contracted the work "Technician" said our gas line was clogged and he couldn't get it to light. Sent us a $2000 quote to get it unclogged. I was easily able to turn the gas on when I arrived home in the evening. At best the tech had no skills, at worst he was trying to take advantage of my wife who was present for the visit. Either way they will not refund for abysmal service. read more

This company is fraudulent. I will be reporting them to the BBB. I called specially for assistance in a pilot light not staying lit. The guy on the phone told me they do repair those. Long story short, they sent out an incompetent guy that didn't even know how to light a pilot light on a gas fireplace. He cleaned the fireplace, basically sticking a shop vac up the flute and charged me over 600 dollars! I told him the 80 dollar service fee should be deducted, as that was their policy. He acted like he didn't know that. He went down to the low low price of 510. I called the company twice and both times they said a supervisor would call me back which they never did. This company is a SCAM. Stay away from them! read more

Ughh... why on earth did I not look at the reviews of this company. Technician came out for 15 minutes, explained to my tenant how to use the fireplace, and didn't address the issue which was the pilot light always going out. Called office to complain, they had the technician call me. He basically talked alot but said nothing. I asked him numerous times what he actually did but he never answered my question and just made statements that made no sense. I co ntinued to press him and he finally stated that those types of fireplaces were "sh#$$tty." I called and complained about him and was promised a call back from a manager which, of course, never happened. Why even be in business if you are going to be so bad? It defies logic. Now I'm gonna have to call a reputable company and start the whole process again! read more

Technician didn't know anything about the fireplace. He took it apart and left the pieces lying on the floor when he couldn't fix it. He said he was going to his car to get a tool and left and didn't return. Do not hire them. read more

Ace Fireplace Services - How he left the fireplace. Didn't even fix or clean it. - Chimney Sweeps Near Me

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I would no recommend this company to anyone. They showed up 2 days later than promised. We were told there would be a $79 service call fee plus any parts that were needed to fix it, which we were good with. When the tech showed up and looked at the fireplace he said it needed to be troubleshooted and there was a loose wire causing it not to ignite. He quoted me $699 to repair it, I told him that I could buy a whole new fireplace insert for that price. He called his boss and said he could do it for $499. Long story short he cleaned it up, fixed the loose wire and was done in about 20 minutes. When I told him that the logs were not put back the right way he wanted to argue with me and said that I can re-arrange them however I wanted and he was done. read more

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1 star, got hung up on while waiting to talk to someone, and the second time around got hung up on in the middle of talking with a representative. If I can't have a discussion with someone before paying for them to come out, definitely won't be using their service. read more

First of all, the fact that you can't see all these other be star reviews is beyond sketchy. I had to dig to find these. Everything everyone else is saying is spot on. The company appeared on a Google search under Ace, when they charged our card is comes up as MYMS Solutions and on the invoice it says The Chimney Sweepers. I feel like an idiot for paying them half before the job was completed. They cancelled on us 5x! They wouldn't even give us a receipt until I threatened to file a police report. Absolutely unreal working with my bank to get my money back and then will be posting on every online forum I can find. 615-488-6357. One of the numbers they have listed. read more

NO STARS .... I make appointment and they Never appears.... I called and a lady let me in waiting for 35 mins ?! I called 2 times and she hang me. Finally she said i have to wait 3 hours more (appt was for 10:30am) for the tech. After that i called then they said i have wait 2 hours more (to 3pm) ?!! The Tech NEVER CALL or TEXT... I have to call another company. If they dont want to work just say it. Dont waste people time. Dont deserve Stars. SORRY... Appt supposed to be today dec 19 at 10:30 ??!! read more

He came for an estimate to install a fireplace unit with direct vent. He gave an absurd $9000 for installation. The fireplace is already connected to gas and 10in from wall- so he jyst need to install the direct vent and make a hole in the exterior wall. So I realize they just come for the $75 fee, thats the scam! They give a very high estimate because they just want the $75 fee for the estimate. read more

This company ripped me off. They apparently send out subcontractors to do the job, but do not make that clear upfront and then deny any responsibility if there are any problems. In October, someone came out and removed a dead squirrel from my fireplace. I paid them nearly $2,000 to remove the carcass, do a cleaning and cap the chimney. However, this spring, another squirrel showed up in my fireplace, and another subcontractor came out and gave me a quote - that included capping the chimney, which I had paid for last fall but was never completed. The receptionist never let me talk to a manager or owner, and claimed there was nothing they could do because the person who did the work no longer worked for them. The fact that I had paid them for work they had not completed didn't matter to them. Find a real company if you need chimney work! read more

This company is totally a fraudulent. spent almost 1000 which only took the Technician only 20 minutes to fix our gas fireplace, not even changed any parts ! And the technician said this company would guarantee a one year warranty. Two weeks later when the same issue happened again,I called this company several times, the customer representatives always promised me that their area manager would contact me. No one contact me yet!! read more

Ace Fireplace Services came to inspect and clean my chimney liner for the exhaust on my boiler. From the time they showed up to the time they left was 45 minutes. They spent minimal time vacuuming the pipe and left me with a report stating that they cleared the blockage and everything was satisfactory and safe to use. I turned on my boiler after they left but the blockage in the pipe was still there as it caused a carbon monoxide leak that the fire department and Center Point Energy had to respond to. After calling numerous times to talk to someone about their lack of service, they said a manager would call me back as they shouldn't have made an appointment with me to begin with as they don't do that type of work. When the manager finally did call me back, Ace Fireplace Services offered a refund of the cleaning services but said they still had to charge for the inspection fee. I stated another fireplace/chimney company had inspected the exhaust and found the blockage within 2 minutes of opening the pipe. Ace Fireplace Services stated it was "a matter of opinion that the inspection was wrong." read more

Scammers PLEASE BEWARE . They overcharged and ignore your concerns. I was told 300$ flatrate/ was charged 500$ talking about a damn premium. If the police can get them please do. read more

Took 4 weeks to install. The quality of fireplace is inferior to what we had before. It barely has a flame. No heat. After 1 day post installation it will not turn off via remote. They left no manual or directions on how to operate the equipment. read more

Beware of this company. They are fraud. They charged me $69 for an inspection fee, but the technician didn't inspect anything. I never received an inspection report. My fire place was working fine but i wanted it inspected due to age. He took 1 minute looking at my fire place. Then he tried to send me a bill for $1600 for painting and cleaning the chimney sweep. I was shocked. The inspection fee is basically the company's way of writing you a quote. The technician was rude. This company is horrible. I asked for a refund and customer service didn't respond. I called them and they hung up. Don't be fooled by their website and ads. https://www.acefireplaceservices.com read more

I think this company is a total scam. Our gas fireplace is sporadically not lighting. The tech came out, spent less than 15 minutes here, and could not tell me what was wrong, only that it is "safe to use". I couldn't understand what he was saying because he could not really speak English. He had me click a link on my phone to approve the "estimate" of 99.00 then I had to pay him. As soon as he left, the fireplace wouldn't start again. There is no address on the website, no credentials, nothing. I honestly can't believe I clicked that link and paid the guy- shame on me for not doing my research before and seeing these reviews. They were actually recommended to me by my furnace company so I assumed they would be legit. Makes me question my furnace company!! Do not use Ace Fireplace Services. read more

Total scam! Hired Ace Fireplace Services to repair our fireplace and chimney flue. After paying the deposit, I kept getting put off by technician saying materials were delayed. After 2 weeks of waiting I cancelled the job and am now fighting to get my deposit back. Horrible customer service says they are sending refund then never do. I have been waiting now over 2 weeks for a response from the company to refund our deposit. read more

Our fireplace wouldn't stay lit. The serviceman who came could't speak English, I mean it was gestures and sign language. I'm not sure he ever understood the problem. After some time with us trying to communicate, he called someone on the phone. I then received an estimate by email of over $3000 to do the repair. When he left the pilot lite selector was on pilot rather than run, the grill was not properly attached, and he had never touched or repaired anything. I was charged $100 for him to call someone who sent me an estimate by email. This was a rip-off. A technician who did little more than look at the fireplace, one who could not speak English,(I'm not sure he ever understood the problem) and he wanted me to agree to a $3000 estimate. read more

Terrible waste of money. Paid for an inspection. Never got a quote emailed to me. The guy was here less than 20 min. I called and texted and got no response. read more

Change name every year and give false positive reviews on their website. Last year they worked on our fireplace, damaged it and would not return to fix. When I called and finally got through the guy said "so what" and hung up. Horrible. read more

Company is a fraud they are using residential addresses. They do not operate out of this address. All other reviews are fake. read more

New name, same shady company I hired in 2023. Sent me a text to see if I needed their services since the last date of 10-26-23 they had inspected my chimney. Charged me $100.00 to place a bolt on my lever for the flue to be compliant with the current requirements. DO NOT HIRE THIS COMPANY! I asked for a receipt of services and they sent me a copy of someone else they took advantage of. Unbelievable that they continue to brazenly rip others off by changing the name of their business! Wish there were negative ratings (stars)for this company read more

Well, first time ever I wanted to leave a zero star. I cannot believe the service here. Rude, completely ignored and refused receipts after 8 times now of trying to get a receipt. They just took my card, ran it and left. Who does that. We were going to use them to do the work they gave us an estimate for and now I am writing a bad review. It is beyond my understanding how a company can treat you in this manner. Call after call, email after email and not only are they rude on the phone about requesting a receipt, they were rude in person when doing the inspection and no call back, no email backs etc..All a company needs to do is communicate. Clearly they are not a good company based on the other reviews I have read as well. The estimate ended up being almost $3000 and come to find out from another company it was a $300 fix so maybe best for all. DO NOT USE them. read more

If I could give them 0 stars I would! Complete scam a company, their techs cant speak English, they were always late to appointments by at least 2/3 hours only showed up after dark to do work on roof and in home! Customer service is trash they can never understand the techs notes because guess why? Their techs are illegals! When they do show up in no company logo trucks or uniforms and want to charge thousands to do basic bullshit ! I will be reporting to the BBB immediately! read more

Charged an inspection fee, for it working but said the gas valve may need to be replaced. Technician left and fireplace stopped working. I called them to come back out and they wanted to charge another inspection fee to come out and told me they don't just replace a gas valve. They have to replace the whole unit at a price of $2500. This is the same place that wanted to do all sorts of chimney repair when here when there is nothing wrong with the chimney. He told me he saw evidence of OLD rain marks out wanted to replace the cap and put sealant around the chimney. This company is trying to perform things not needed. They want to take as much money from you as possible. Do not use them. read more

Wow. Glad I thought to check online before allowing them to come out. I also see they do not respond to the reviews; hence they don't care. I scheduled an appointment ot have my fireplace inspected and serviced for te upcoming holiday. The person I spoke to on the phone was extremely rude. Should have be the first clue. Well today they were to come out between 10-1p.m. I called at 10 to confirm and was told yes I was on schedule. At 2pm I called nad person told me they would have tech call me. DID NOT. I called back and go same lady and now she says my appt was cancelled yesterday. ON THANKSGIVING. I have not record of call. I call back and there are no notes except my initial call to confirm time. Rep said no one noted that they contacted your tech, there is no record of a cancellation, and your request to speak to a supervisor is not in the notes. Currently awaiting her supervisor to call. LOL They rescheduled but after reading all of these reviews, they may not service y system. Thank you for the thorough reviews. Stay away - acefireplaceservices.com. I received calls from 3-4 different numbers. I don't even believe they are local to my area although they claim differently. read more

WE had a terrible experience with this company--they canceled twice and finally came on Christmas Eve. The man spoke zero English, therefore we communicated through google translate. I told him what was wrong with our fireplace (the pilot light wouldn't stay on). He first told me we didn't have gas because he couldn't get the light lit--then when it did light, he said we were good. But when the fire went out on its own (the exact problem we called him to repair) he told me to keep relighting the pilot light when the fire goes out--I asked him for an estimate on a new pilot light and he told me 1500. even though we put in a new one last year for under 100.. (and we could get a whole new set off gas logs for under that). We couldn't get him out fast enough. But not before he still charged us the fee for "diagnosing the problem and giving us an estimate". I was also told I would get 10% off since they canceled twice but he said he couldn't do that. I called a manager later and he asked if I wanted to put half down towards the 1500. part--I told him I felt SCAMMED!!!! RUN AWAY FROM THIS COMPANY read more

I only gave them 1 star so I x could describe my experience. Do not hire this company. they charged 80 dollars to come out and wanted 1500 to fix something that wasn't broken. Stay clear. it was just a reset button and the next company fixed it immediately. read more

I called Ace Fireplace Services to inspect my fireplace and clean my chimney. I was told the inspection would be $79 and the cleaning started at $99 up to $299. They called the morning of my appointment and gave me an arrival window of 9am to 11am. The technician showed up at 11:00 on the dot. He offered a brief explanation of what I had already been told. He looked up the chimney and asked if I had leaks because the flue was rusty. I told him there had been no leaks and I had the roof replaced 4 years ago. He immediately said that the roof was replaced because it was leaking. That was not the case at all. Heat will cause rust. He then went outside and climbed on the roof. He came back inside a few minutes later with photos of the cap and the flashing. He said the cap was very rusty (it is) and needed to be cleaned and painted to prevent the rust from eating through. He said it was "very, very expensive" to buy a new cap. I asked how much, and he said, "$2,000." I looked it up and caps cost under $100. He said that there were gaps in the concrete between the rocks of the chimney and showed me photos. He said water was getting in there. He then went outside to call his boss for an estimate. When he returned, he gave me a quote of almost $3,000 for cleaning the flue, coating it with a special paint, filling in the gaps in the rock, cleaning the rust off the cap and repainting it. I told him I could not afford that and to just do the cleaning. He vacuumed the flue for 10 minutes and charged me $379 for the inspection and cleaning. I asked why I was charged the full $300 for the cleaning, and he said because it was "very dirty". I asked what the $99 cleaning would consist of and he said, "just vacuuming the fireplace." He left my house at 11:25am. He was there for exactly 25 minutes. Oh, and he told me to make the check out to Air Duct Cleaning Services. I asked why since I had called Ace. He said they contract with Ace. I would not recommend using this company. And please don't ask for the $99 cleaning because all you will get is a vacuum job of the fireplace! Good grief! When I questioned the supervisor why it only took 10 minutes for the vacuum if the flue was "very dirty" and I was told "because our technicians are very good and work quickly." I wish I had read these reviews!!! read more

The worker pulled up in a non marked truck with out of state plates and he had no company designation on his clothing. We should have turned him away at that point but let him proceed. He first said the chimney had too much creosote to be cleaned properly the traditional way and tried selling us some chemical cleaning for over $500, our chimney is only two years old so we said no. At the end he failed the fireplace on "inspection" because of gaps in the firebox. I took pictures to the installing company, C Bennett, and they checked with the firebox company who advised the gaps are normal due to the flexing of the panels and I did some research online which supported that finding. I paid $370 for a cleaning and I'm not confident that was even done properly. This company is either not knowledgeable or were trying to get more money for a callback to pass the "inspection". Steer clear if you're wise. read more

On Monday, I made an appointment for noon on Wednesday. Noon Wed. came and no sweep showed up. I called the office, who said they had to call the technician, who called me and said the actual appointment arrival time was between 12 and 2 (the office didn't tell me that) but that he'd actually arrive between 2 and 3. The tech arrived about 2:20PM. Not a very good start. When I made the appointment, I asked if washing the firebox was a service that was offered. I was told (by Jackie) that it was. The service tech laughed at me when I asked him about that in person. During the appointment, I was told that this was a 'basic cleaning' and that there would be an extra charge if 'chemicals' were needed to clean creosote out of the chimney. Well, guess what? After running a brush up the chimney on a flexible pole turned by a cordless drill, the tech informed me (without providing evidence) that there was creosote buildup in my chimney and it would take an extra $300 to clean it. Which would have quadrupled the $99 charge that I had agreed to. So... I'm paying for a chimney cleaning... that doesn't include actually getting the chimney clean? Needless to say, I kicked this guy out of my home after paying him $99 for the 'basic service.' Apparently they want me to believe that it's still unsafe to use the chimney. Which means I need to get someone else to come in and do another assessment before lighting a fire. This is a classic bait-and-switch scam. That whole "There are no hidden extras" on their website is a bunch of horse manure. Avoid these clowns. This outfit also does business under "A1 Air Duct" at a1airduct.com and you can look up their profile on the BBB website. Their reviews there are about as flattering as this one. read more

Absolute scam. Hired for $99 service and inspection, which quickly became $400 once he got there. Work lasted about 20 min and the tech never made it onto the roof. Look elsewhere. read more

I called about having my chimney inspected and cleaned. I was told my appointment was for Wednesday between 4-6 pm and they had a cleaning with inspection special for $99. My phone started blowing up about 1:30 with a number I did not recognize. It turned out to be the technician calling to tell me he will be there in 30 minutes. I left my husband at the house while I ran to the corner store and back. When I came back home the technician had come and gone already. I asked my husband what he said and was told "there is a build up of soot in the fireplace that will cost $700 to clean". My husband said he'll think about it and the technician charged my husband $50 to see ash in the bottom of the fireplace. He did not even open the flue. I would have paid more to get the things checked I needed - like the smoke shelf, the cap, and to make sure there is no damage from the house settling (like cracks or damaged masonry). I thought that was what an inspection was. This company is fake and they rip off their customers. read more