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    Ace Flood & Fire

    5.0 (3 reviews)
    Open Open 24 hours

    Services - Ace Flood & Fire

    Mold remediation

    Environmental abatement

    Plumbing inspection

    Ace Flood & Fire Photos

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    Ask the Community - Ace Flood & Fire

    Puget Sound Abatement

    Puget Sound Abatement

    (27 reviews)

    I hired Puget Sound Abatement to perform abatement work at my home after a tree strike, and my…read moreexperience was extremely disappointing. Three items--a partial curtain rod, crib hardware, and a stepping ladder--went missing after the period their crew had exclusive access to my home. A value of $373.96 from a $41,019.80 bill. I have timestamped photos showing these items being present before work began and during, and missing after their crew finished. Despite providing this evidence and a detailed timeline, the company repeatedly denied responsibility, suggesting the items may have been moved before their arrival, even though we had not lived in the home and no other work had occurred during that time. It makes no sense for us to lose these 3 random items as they claimed when there were much more valuable items in the impacted room. The company promised comprehensive documentation of all items handled for insurance purposes, but what I received was incomplete and inconsistent. Some photos were sent to my husband, and there was no clear record of items removed from certain rooms and where they placed each item in the kitchen. When issues were raised, the company provided shifting explanations and ultimately refused to reimburse the $373.96 replacement cost for the missing items. Additionally, I had to correct a previous billing error where I was charged for all quoted hours that were not worked. This, combined with the poor communication and lack of accountability, left me with no confidence in their professionalism or customer service. I am sharing this experience so other homeowners are aware of the risks and documentation issues. If you expect clear records and accountability, I recommend considering another company.

    A person came to look at our kitchen to give us a quote for demolition. He said he would e-mail us…read morean estimate, but never did. I wrote to the company to request that the quote be e-mailed to us, but we never received the quote. If the communication is this bad when simply requesting a quote, I can only imagine how poor it would be if we had hired them.

    Ace Flood & Fire - damagerestoration - Updated May 2026

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