Another review of AYSP. We have dealt with this company for the last few years. They always do a…read moregreat job. We had Matt as our service tech this time and he will be coming back to do some major work next month. All of the techs we've had to do work have been very good. Definitely recommend this plumbing business.

Have worked with At Your Service for YEARS! It finally came time that we really needed to replace…read morethe galvanized pipes in our home that was built in the early 60s. Because of the size of the job we got some estimates from several plumbers in the local and Seattle area. At Your Service wasn't the least expensive, but it was the most fair, thorough, and transparent estimate we received. Andy and Brett went through the entire house and crawl space to really understand the job to prepare an absolutely reasonable estimate. We were so glad because we already really liked working with them. Once we agreed on the work and estimate, they took care of managing all of the permits and recommended a company they worked with and trusted to help us open up our sidewalk. Made getting the project going real easy for us. I can't tell you how many times I called and talked to Elizabeth, but she was always patient and helpful every time. Andy, Brett, Kyle, and Kash all primarily did the work. It was a week long project and they were laughing and having a great time through it all. The quality and attention to detail was impeccable. I could even hear them get excited about how well the installation was going and how proud they were to have done such a great job. I am fortunate enough to know what it's like to work with people you really enjoy collaborating with and what that can do to elevate not only your own performance, and quality of work, but also as a team; these folks have the right spirit and stellar skills! We only had one little bump and Dan came over to help out the team with patching up our sewer main when the flow was interrupted. The job was done exactly when they said it would be and we are SO HAPPY with the results. Our water flow and drainage is phenomenal. We will always be At Your Service customers for life!! Thank you Andy, Brett, Kyle, Kash, Dan, and Elizabeth!!

Update on second call! This time Brian came out, if you remember from the first post they had to…read moredescaled our Rinnai tankless water heater. According to Brian and many others, it's the best on the market. So, after the descaling we had low water pressure and we were still getting intermittent hot water and our unit was flashing a code 63. Code 63 means the water flow is low and a few things could be wrong. The number one issue was after descaling the line needed to be cleared from the little catch baskets. They did their part but more gunk from the descaling needed to clear the pipes. So, Brian turned the water off and pulled the little catch baskets again but only one had stuff in it and may have been the problem. But what really was the problem was our shower heads. Brian and Eric recommended we pull the pressure plug from the shower head. While Brian was here he gave great advice on codes for our Rinnai and the quality of water in our area. Our water pressure was much better but we were still getting intermittent hot water. So, following Eric, Brian and YouTunes advice and we pulled the pressure plugs from the shower heard. Now the water flows like the Snoquaimie Falls, hold smokes! But you know what, the water stays hot with no issues!!! So, if you're having this problem pull the shower head first plus and that should fix the problem. The cost for this was $0.00!

I rarely leave negative reviews, but I believe other homeowners deserve to know about my…read moreexperience. I hired All-Purpose Plumbing to clear an emergency main sewer backup at my rental property in Tacoma. I manage the property remotely, so I specifically requested documentation of the work and the condition of the line. The technician spent approximately two hours on site and charged me $1,741.01. According to the invoice, the service was to clear the main sewer drain. However, the technician ultimately documented that he was "unable to clear clog." I was told the blockage involved baby wipes and was referred for a costly excavation/repair project. Because the sewer backup remained unresolved, I immediately called another licensed plumbing company for a second opinion. They restored flow shortly afterward and then performed a sewer camera inspection. Based on that inspection, they identified root intrusion as the issue. This differed from what I had been told during the original service call. I contacted All-Purpose Plumbing's management and provided the invoices and the subsequent findings. Rather than resolving my concerns, the discussion focused on defending the original service. I was offered partial refunds, but we were unable to reach an agreement. I ultimately disputed the charge with my credit card issuer. I did not dispute the entire amount because I recognized there was value in the technician traveling to the property and attempting the work. I disputed everything above approximately $165, which I believed was a reasonable amount for the service attempt. After reviewing the documentation I submitted, including invoices and supporting evidence, my credit card issuer ruled in my favor on the disputed amount. Every homeowner can draw their own conclusions, but my experience left me with three recommendations: 1. Ask for photos or video documenting the condition of your line before authorizing expensive repairs whenever possible. 2. Get a second opinion before agreeing to major excavation work. 3. If the initial diagnosis doesn't match later findings, keep all documentation and invoices. Based on my experience, I would not use All-Purpose Plumbing again.

Darrell came out and installed a toilet seat whose instructions I found intimidating. He kindly…read moreanswered questions about the current toilet, was efficient and careful. I'd happily have him back for future plumbing needs - thank you!

Excellent work. Darrell was super helpful and knowledgable. He came the following monday after…read morethanksgiving weekend and got the job done in two hours. He made a tough weekend with no water, into a painless fix. Reasonable price. Will ask them to service to future the rest of our AC/furnace units!

Fast service! Elliot came out and spent a few hours…read morediagnosing the issue. He fully explained everything that was wrong and how to remedy the situation. Easily the best plumber in the area. Very knowledgeable and efficient.

Absolutely horrible experience. Communication was virtually nonexistent, and they repeatedly failed…read moreto keep appointments or provide reliable updates. In more than 40 years of homeownership, this was by far the worst experience I have ever had with a plumber. After being without hot water for more than a week, they finally showed up, but the prolonged delay, lack of professionalism, and complete disregard for my time were unacceptable. I would not recommend this company for any plumbing work, regardless of how minor the job may be. They deserve negative 5 stars.

Mike and All Drain Solutions are fantastic! We had standing water in the basement of my mom's…read morerental property, and they were incredibly responsive. Mike, the technician, arrived within 30 minutes of my call and was already hard at work by the time I connected with the tenants. He used a camera to inspect the line, quickly found the stoppage, and cleared it, which solved the standing water problem. I was really impressed that he also took the time to explain the more general, underlying cause of the problem and what future work might be needed to prevent it. He was determined, kept me informed of his progress, and resolved the entire issue that same night. Highly recommend!

All Drain Solutions did an amazing job! They came out the same day and cleared my sewer drain…read morethoroughly. They even used a camera to show me exactly what was going on inside the line, which I really appreciated. What stood out the most is that they didn't try to upsell me. In this industry, almost everyone tries to push an expensive jet-stream cleaning service that costs regular people thousands and is often not even needed. These guys were honest, straightforward, and focused on fixing the actual problem. The total cost was around $400 to clear the sewer drain that had flooded my entire basement, which I felt was very reasonable for fast and thorough service. Highly recommend them for anyone needing reliable, professional, and honest drain work!

UPDATE: I believe it is important to update my original…read morereview based on the company's response to my concerns. After I posted my review, Jeff, the manager, personally contacted me regarding my experience. He was kind, professional, and genuinely apologetic about how my service call was handled. Jeff explained that company policy requires customers to be informed of service charges before any work is performed and acknowledged that this did not happen in my case. He stated that he addressed the matter with the employee involved to help ensure it does not happen again. Most importantly, Jeff took immediate steps to make the situation right and offered me a full refund. I have since checked my credit card account and the refund is currently pending. While I was extremely disappointed and frustrated by my initial experience, I am equally impressed by the company's willingness to take responsibility, listen to a customer complaint, and take corrective action. Mistakes can happen in any business, but how a company responds to those mistakes speaks volumes about its character. I appreciate Jeff's professionalism and commitment to customer service. Based on the way this matter was resolved, I do not believe the company intends to take advantage of its customers, and I am grateful for their efforts to rectify the situation. Original: They were quick to respond to my request for service. However, the pricing was, in my opinion, unreasonable and bordering on unethical for less than five minutes of work. The technician used a high-powered snake to unclog a toilet and charged nearly $400 for the service. When I called, I was only informed of a $50 service call fee that would be applied toward any work performed. No one provided an estimate or discussed the potential cost of a simple toilet clog before the work was completed. The technician arrived, assessed the problem, fixed it within minutes, and then left briefly before returning with a tablet showing a bill for almost $400. I was genuinely shocked. Had I been informed of the cost beforehand, I would have had the opportunity to make an informed decision. I feel taken advantage of and believe the pricing was excessive for the service provided. Unfortunately, my lack of knowledge about plumbing costs came at a high price. I will be filing a complaint with the Better Business Bureau and sharing my experience so that other consumers can make informed decisions before agreeing to service.

I have used Spartan Plumbing for years, and they have always been reliable, reasonably priced, and…read morehighly knowledgeable. Enrique recently came to my home and demonstrated excellent communication, professionalism, and expertise in addressing my plumbing issues. He took the time to explain everything clearly, was thorough in his work, and treated me with kindness and respect throughout the process. I highly recommend Spartan Plumbing, and if you have the opportunity, ask for Enrique. You won't be disappointed.

tl;dr: Fair pricing, quick, reliable and professional work, kind personalities…read more After being forced to snake my drains every couple of months, the galvanized pipes in my 60 year old home finally decided to call it quits and I decided it was time to replace them. I started getting estimates from different companies, and Wyatt from Piper's came out to see the scope of the work. Whenever hiring contractors I try to understand beforehand the work involved with the hypothetical if I had to do the work myself, that way when walking through the project with the person giving an estimate it helps me figure out the rough bound of what I think the project should cost in labor and materials and to help me catch if there's additional "work" or costs that get put into the bid. With this in mind, when Wyatt walked through the issues he saw and roughly the work involved to fix the issues, it was nothing but an accurate assessment. I felt comfortable bouncing ideas of what made sense to try and tackle in the scope of the repair and what might be unnecessary as there was no real sense of an upsell, just what seemed like honest, professional opinions. Time is money for lots of these companies, and sometimes estimates get rushed which happened in some of the estimates I received; but not with Piper's. They took the time to understand what my priorities were, what constraints there were, and give fair realistic suggestions. After accepting what I believed to be a very fair bid, they were able to schedule the work and came exactly when they said they would. My plumber was Wyatt with a secondary helper - both did a fantastic job and were great at what they needed to do, so only praise there. They were respectful, used shoe covers and moving pads so as to not track dirt on my carpet, cleaned up all the debris from the work, and showed great care in their work. They also were considerate of my requests to minimize the cuts into the drywall and whereas many other bids told me it was necessary to cut drywall in three different rooms for the work they took on the extra inconvenience and were able to keep all the cuts contained to just the bathroom. Time will tell how well the work holds up, but as of now I have the utmost confidence the work will last.

Two members of Pipers Drain Repair was available the same day to diagnose and repair my garbage…read moredisposal. Even though I wasn't sure what the issue was, they were able to quickly figure it out and fix it. It was great working with them and I would absolutely hire Pipers again for any plumbing needs I have.

repair tub spicket - I called at 11 am, they arrived at 4 pm, fixed the spicket and charged what…read morethe estimate would be. very professional and fixed my mistake. I would recommend them to any plumbing job you have.

" When it rains it pours. Don't blame the Plumber." I had…read morea "simple" bathroom sink leak. A leak in my sink drainage. Cody showed me my cold water intake valve was bad, leaking. He replaced it. When he left it was dry. Next day still wet. Cody returned. My faucet itself was leaking. When he left it was wet. I purchased a new Moen bathroom sink faucet at Home Depot. Cody returned and installed it with my original tailpiece. When he left it was dry. Next day wet. My original tailpiece was leaking. Baldeep came to service me. He reinstalled, tightened a few fittings. When he left it was dry. Next day wet. Chase came next and installed the Moen tailpiece. When he left it was dry. Next day dry ? Almost. Now it appears my hot water intake hose has come to the end of it's life. Maybe. I can replace it. DON'T BLAME THE PLUMBER ! ! ! BLAME THE MANUFACTURERS. A HOT WATER INTAKE HOSE SHOULD LAST 50 YEARS. NOT 5.