Got a quote from Bob Larson to replace a outside freeze-free spigot. They wanted $789. Called…read moreHart's and the nice plumber guy charged $458! $331 less! Wow! I like an honest plumber!

After spending over $13,000 on a new grinder pump 3.5 years new it doesn't work and after 4 techs…read moreand a manager they decided to charge me only another $1,400 to replace an cheap float that they sold me and installed! I have tried to reach out to ownership about the issue but they don't seem to care anymore about their customers. Really.....do the right thing and fix your mistakes. Will not ever use again and will always give them a no go when friends and family ask.

We've used White Knight Plumbing for 5-6 years now (replacing a water heater, fixing leaks and…read morereplacing toilets) and we have been absolutely thrilled with their service. Highly recommend! Also, a BIG plus with me is that they have apprentices and support them all the way to become journeymen (or journeywomen)! A journeyman plumber always comes along, makes sure everything is done correctly, and our community gets a new journeyman tradesperson! I will always support local businesses who train the next generation of skilled trades men/women!

Unfortunately, I cannot recommend this plumbing company. I hired them on three different occasions,…read moreand each time the work resulted in additional problems rather than solutions. Despite multiple opportunities to correct their work, the issues persisted. As of today, I have had to hire another plumbing company to repair the mistakes left behind. This has cost me additional money and time that could have been avoided with proper workmanship. Consistency and reliability are critical when it comes to plumbing, and this company failed to deliver on both. They have cost me thousands of dollars last year and the latest was today. A simple task of replacing a garbage disposal that wasn't even installed correctly caused me to have an entire new system. It had only been three years. Do not use this company whatsoever.

We had them come out and fix a drippy shower, a leaky toilet, and check faucets for leaks. They…read morewere thorough and helpful. Everything was fixed quickly and we haven't had any problems. I also needed help with my washer and they came quickly and didn't make me feel like a dope for screwing it up! :)

I have been using Springer plumbing for over 15 years, but it seems things have changed. It used to…read morebe a family business that cared about its customers but maybe those days are over. I made an appointment online (a huge mistake) to investigate draining my water heater and replacing the sacrificial anode rod. The first inkling that something was wrong was when I was not given an approximate arrival time. The day of service I used their chat feature (100% AI I'm sure) to try and narrow a time down and was told I'd get a call from the office about a time, but no one called. Then we called their office number (and again 100% AI I'm sure) we were again told we'd get a call from the office, but again, it never happened. This must be a common complaint because checking on arrival times is one of the numeric options when you get the menu. That menu option told me the visit would occur between 11 AM and 11 PM! Really? So disappointing. At 2:50 the technician called to give me a 25-minute heads up he was on his way. When he got here, he informed me that the cost to drain the water heater was over $1,000 and that that did not include the anode rod. I couldn't believe it. With an average lifespan of 8-12 years and almost 6 yrs already gone by, I didn't feel it was worth a $1,000 gamble that we'd be extending the lifespan of the heater. I declined the service. I think information about the cost of water heater flushing should have been shared with me before the appointment. Someone should have picked up the phone and warned me about the exorbitant cost of flushing a water heater. But maybe Springer is in a position where the $129 service fee is worth more to them than repeat business. If you make an appointment with Springer, call them (don't book online) and ask if they have any idea of the cost of your needed service before they come to you. Also, be prepared to remain a hostage in your home for the day.

My experience with Black Hills, Inc. was exceptional from beginning to end…read more It began with Devin, who serviced our HVAC systems and recommended the installation of a split unit in our sunroom. From there, David Griffis took the time to provide thorough information and answer all of our questions. He was consistently helpful, knowledgeable, and highly professional throughout the entire process. Melissa did an excellent job coordinating and scheduling the installation team. One aspect of their communication that particularly stood out was the consistent updates provided through both text and email, including photographs of the technicians and notifications regarding their arrival times. This level of professionalism and customer service was truly impressive. Brian and his assistant arrived promptly, conducted themselves courteously, and completed the split unit installation efficiently and professionally. Joshua, the electrician, and his assistant then completed the electrical work seamlessly. Overall, this team of professionals provided us with an outstanding temperature control system that we will greatly enjoy in our sunroom. To further demonstrate their appreciation for their customers, they even sent us a thoughtful gift afterward. We highly recommend them.

Unprofessional Conduct, High-Pressure Sales, and Unauthorized Assessments…read more I contracted Black Hills in Tumwater exclusively to perform a standard annual maintenance check on our relatively new HVAC unit to satisfy a routine condition for the sale of our home. The resulting service was highly unprofessional and demonstrated a severe lack of business ethics. During the appointment, the technician subjected my wife to aggressive, high-pressure sales tactics in an attempt to push an unrequested air vent service in excess of $2,000. Most egregiously, the technician made unauthorized and completely unsolicited claims on our final paperwork. We did not hire Black Hills to assess, inspect, or service our air ducts in any capacity. Despite this, the technician documented on the final invoice, a document that must be presented to the buyers of our home, that the house cannot be sold without cleaning the air ducts. Using a routine maintenance invoice to make unauthorized, legally baseless assertions about a real estate transaction is unacceptable. Their business practices appear strictly focused on predatory upselling and fabricating issues rather than fulfilling the contracted scope of work. I strongly advise against utilizing their services.

After finding we had a leak somewhere in our bathroom, I started calling plumbers in the area. Not…read moreknowing who was reliable or reasonable, I started calling the "big names" first. I could not get a return call from ANY of them. Not kidding, I left numerous messages and did not even get the courtesy of a reply (White Knight Plumbing, Springer to name a few). I guess my leak was not big enough of a job to even warrant the courtesy of a "no thanks, we aren't interested". I called Jeff's as I went down the line of potential plumbers. He answered his phone on the second ring, was courteous, made time for me right away, and came out the next day. He was pleasant, honest, and fixed the problem right away. I highly recommend Jeff.

I plumber in need, is a plumber indeed. I get a text from my…read moredaughter that water is gushing out of the kitchen drawers next to dishwasher; I'm 35 minutes away coming from work; the neighbor is over to help but can't find the water turnoff; an inch of water is in my kitchen floor. It's 5:15! I check Google and I see a local plumber with a Yelp rating; I call; he can come by; I go from victim to saved!! He came immediately; diagnosed the problem quickly and had the part on his truck. Sure, I got charged for emergency visit but I was glad to pay it! Thank you!

Owner, Chris, is very helpful, fair, and labor friendly. He went way out of his way to help when…read moreanother plumbing company had been very dishonest with us. Since then, we have called him for 2 different toilet replacements. He and his employees have always been on time, professional, and kind. (My late first husband was a plumber, so I know a little about what is reasonable to expect.) XD

I called for a service at my elderly aunts home and the call was immediately picked up. I called on…read morea Friday and they were able to come out that Monday. The quote I got over the phone was exactly what we paid. The service took roughly 30 mins and she was over the moon with the fix. Great customer service and support!

Our service technician, Rob was dispatched quickly to help us when our heater kept blowing fuses…read more He inspected the indoor and outdoor components and discovered a shorted wire in the outside unit. It was bumped up against a copper wire and literally melting. He quickly repaired that, explaining as he went along. Discovered some other glitches and needed to come back a second time, in 2 days with an ordered part that he replaced. Now the heater is working correctly and that was well worth the money. I liked the office staff and their excellent communication skills. Highly recommend their service.

Shout out to Corbin and Nikki!! Nikki answered my call and…read morewas very considerate and professional. She was able to schedule a tech for me with a day of my call. Corbin came out and quickly diagnosed the issue with my outdoor unit. Corbin was able to repair it and fully explained the what, why, and how. He was so nice! I appreciate G&G for the quick turnaround and professional courtesy.

Literally one of the best plumbing businesses around. My craftsman home is over 110 years old, I…read morecould not find a honest or trustworthy plumber in Grays Harbor to fix an old bathroom tub faucet. They fixed my bad faucet and for an amazing price compared to others that tried to cash in on my misfortune. Thanks again Barbos Plumbing will do business again!

Very responsive and considerate. Worked with us on prioritizing repairs. Would highly recommend.read more