I got my last five cars from Ace. The service department is great. I always make an appointment and in and out in a half hour. Mark also present read more

ACE Ford - My 2022 ford Bronco - Car Dealers Near Me - Woodbury, New Jersey

Recently had to have my new Bronco windshield replaced and before even coming in for the first time I dealt with Kyle in service. He was awesome. Before, during and after he went above and beyond with his customer service. I highly recommend Ace Ford. My sales experience and now service experience was awesome. read more

So I'm having some trouble with this place and I'm not real happy. Took my truck there for a few minor issues plus diagnose a tapping sound. Tapping sound ended up being a cracked exhaust manifold. Quoted over 2k to fix it and warned that I'd have to pay extra per bolt if any bolts break. I authorize the repairs. Called back an told not only did ALL the bolts break but there's some extra drilling required and they will need to pull the entire engine out (thousands more in labor) they upsell that at this point it's about 12,000 and about the same cost at replacing the entire engine. When I ask for options they say it's just continuing the repair for 12k or replace the engine for 12k but either way the works halfway through and the trucks no longer drivable. So now I'm basically stuck with these guys and buried with a massive bill. I get things happen but I drove in a truck running well, no check engine lights, not even due for its oil change yet and suddenly I'm out a truck for 2+ weeks and paying 12k+ for a new motor and the trucks not even drivable anymore. Of that 12k most of it (about 7k) is all labor. I'm not looking for free work but I would have hoped they could at least work with me a little here as good will. This is a LOT of money for me and on par with what the truck was even worth. I feel trapped and not particularly valued here. read more

Ace body shop repaired my car and returned it looking like a new car! They did a awesome job! Thei staff was nice and friendly also professional! read more

ACE Ford - Picture of fine workmanship! - Car Dealers Near Me - Woodbury, New Jersey

The staff here are very kind and accommodating! This location deserves more than a 5 star rating for their efficiency and service to customers of all kinds! They treated me like a queen from the moment I walked through the doors this morning. THANK YOU Deidre aka D and Thank you Mark, Justin, and Joe the shuttle driver! You all are great at what you do and I truly appreciate you! read more

Stopped at the dealership today to look for a new pick up truck they are another dealer that is marking up the vehicles calling it a fair market adjustment but they already made the profit margin selling at MSRP just another dealership looking to rip people off. Reached out to Koons Ford in Virginia MSRP $64,000 with a $3000 discount wow with that discount it's worth the trip. read more

ACE Ford - Car Dealers Near Me - Woodbury, New Jersey

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I was gonna buy an electric Mustang and I did it online but the difference between the price online from Ford and the extra seven grand A slap on for the price I would advise you to keep on walking you better run come to think of it t read more

I came to Ace for a 100K tune-up, brakes, radiator and oil change service. My first impression was positive. Brian and Mark both present a professional appearance, attitude, and an expert knowledge of my Ford Focus Titanium. I had 0800 appointment. Went to Brian's service desk, where he acknowledged me and said he would be right with me. Before he was finished with another customer, Mark stepped up from a faraway station and said he would help me at his desk instead. Mark advised me on a recall issue, and Brian later sat down with me to walk through the required recall questions, prior to the fix. Brian also identified two minor maintenance issues that I was aware of, so added these items to the work scheduled this morning. The service was thorough. Brian recommended a return appointment for a clutch recall, and to replace a part of the front end bumper aerodynamic undercarriage cover that was loose. Ace has a very clean, open concept waiting area that flows into the show room. This really is like bringing a customer into your home, instead of tucking you away into a windowless, cramped waiting area. Very pleased with the customer service here. Reminds me of the quality at Wickstrom Ford in Barrington, Illinois, where I purchased my vehicle. read more

I was having an issue with my battery and my dealership could not take me till a week and a half later. Two days later my battery was dead. Had road side assistance give me a jump and the service department here at Ace replaced my battery in one hour. Justin was super nice and understanding. Best part they are less then ten minutes from my home. I'll be coming here for regular service for now on. Thanks so much for saving the day. read more

I brought my car here to get the transmission fixed a month ago and was charged $2000. Now only a month later the problem came right back and I don't know what I'm gonna do. Definitely can't pay another $2000. I really regret coming to Ace ford. When you pay that much money you expect the problem to be fixed! read more

Just had My Ford Edge Serviced and Ace Ford was top notch with customer service and timely Action. Always friendly employees and go the extra mile to help get you on your way!! Great place to buy and get service. Bought 3 cars here!! read more

Shady! Had a deal in place prior to arrival, was there 10 minutes and they said: "there was a problem". They claimed the minor accident I had 7 months earlier, wasn't on the Carfax the previous week when they appraised my trade-in. and wanted to give me less than we already agreed upon. But I had been at other dealers prior to going to Ace Ford and the other dealers all saw the collision on the Carfax, so they were blatantly lying. They were also very pushy, calling and texting me several times a day for a week before going in today. They are taking advantage of the high inflation, offering bottom-of-a-barrel trade-in offers, but won't negotiate their vehicles. I would not go to Ace. read more

Can't speak of sales but the service department is horrible. Multiple times now I've been left for extended periods without my work truck making me unavailable for service calls and overtime. It sucks that they're local to my work because no one wants to use them anymore. We have 20+ Fords in this area that will not use their service department anymore. After all of my experiences with Ace and my work vehicles I will never purchase a vehicle or have service done for any personal vehicle. read more

The salesmen are so dishonest. Went to finalize the deal but they sold that day. Instead of letting me know( I called the salesman on his cell so he could come in on his day off to get 100% of the commission)they had me come in and tried to sell me another car that was not even on the lot yet. I won't mention his name because it was obvious he felt bad but took his directions from the floor manager. Shame on them--I feel they tried to bait and switch me because I was a woman. I would suggest Lilliston Ford for your car needs. They were fantastic! They were honest & had integrity!! read more

So I had finally saved up money to purchase my dream truck well I was a little short so ace ford assured me that Ford certified truck was the way to go well I bought the truck and after cleaning the truck I looked underneath and noticed there was a lot of rust exhaust look like it was completely rusted out well after digging a little more truck started his life in upstate New York that sHould explain it all needless to say Ford told me that this was normal and would not help me I will never ever buy anything from Ford nor tell anybody to go there do I have to say anymore I asked him to meet me in the middle and replace the exhaust they denied so I got screwed read more

Have bought several vehicles here and will continue to do so. A+ dealer and service department. Personally I deal with Matt Shivers and would recommend him to anyone. No Im not Matt or am I related to him read more

Purchased a 2015 edge with 22000 miles had it 1 week and only drove less than 100 miles car parked in driveway I was sitting on porch heard a loud bang back windshield shattered into a million pieces contacted ace ford as was basically told it was my problem looking on interenet I see this is a big problem with the back window and they will do nothing read more

Avoid at all costs. I contacted this dealership along with a handful of others to purchase a new F150 & ended up going with Sheehy down in Maryland. That was in November, three months ago & ACE will not stop contacting me about purchasing a vehicle from them; no matter how many times I tell them I've already purchased elsewhere. SO UNLESS YOU WANT TO BE HASSLED FOR MONTHS TO COME, DO NOT CONTACT ACE FORD! read more

I took my 2019 f250 there for service for a recall. They had my truck all day then called at 4:30 and told me they couldn't get to it. Thought that was the whole reason for making appointments read more

Do NOT get service done here. I took my car in for front rotors and pads. 2 days later I noticed a noise coming from the front of the car. I took it back to Ford and asked them to check it since it wasn't making that noise before getting work done. I waited 2 1/2 hrs for them to say it wasn't anything they did and gave me a list of work that needs to be done. Well I took it to another mechanic because I didn't trust what they said. The mechanic found that Ford didn't tighten the lug nuts on my tire and the wheel was about to come off. He tightened the nuts and the noise went away. It could have been disastrous if I didn't go see that new mechanic. Do not go to Ace Ford if you need work done. They are not reputable anymore. read more

Visit the body shop at ACE Ford where the future of auto body repair is now. Your request for service and estimates will be emailed from a Yahoo.com email address because we can't figure out how to hire a qualified and talented internet hosting service. Appointment? No problem, we will schedule your appointment using the latest ring binders available from the Mead stationery company. You will be delighted by the supreme customer service of our receptionist whose strict attention to detail puts to shame every nun who ever walked the face of the earth. Complaints about our service? No problem. We ignore them. Then, we roll out Captain Byron Hadley from the Shawshank Redemption who has the courage to tell your insurer, but not call you personally to state that ACE Ford will no longer repair your car because you complained about the receptionist. The response by Chris Eastlack below invites me to call to discuss my concerns. Before I write a review with two stars or less, I always call the owner/manager. Mr. Eastlack was no exception. I left word with Bill Smith that I wanted to speak with him. No call was received. read more

I don't know anyone who actually enjoys buying a new car. Trying to decide what you are interested in buy, worrying over whether you'll be able to afford your chosen car, get approved for your loan application, get a decent value for your trade-in, or choose the wrong vehicle can plague even the most self-confident auto buyer. That's why it's especially terrific when you come across a dealership and salesperson that you feel comfortable with and know you can trust. In my case, that dealership is Ace Ford in Woodbury, NJ and that salesperson is Mark Straup. And, it is with unreserved enthusiasm that I can highly recommend both to anyone looking to buy a new or used car. Mark is a highly professional and knowledgeable salesman with a tremendous amount of experience and expertise when it comes to the Ford line of vehicles and selling cars. He's upfront, honest, and low pressure, happy to answer any questions, and to walk you carefully through the process to make sure that you're happy with your purchase and leave feeling fantastic about your auto buying experience. I've been so impressed with Mark that we've now purchased two Fords from him in the past five years. The first car, a 2011 Ford Fusion, was purchased by my wife five years ago. Early this evening, I purchased my own Fusion, a 2015 variant. I just couldn't be happier with the experience. Mark was terrific as were Anthony and Fred from the financing / business department, and the guys over in detailing. In fact, everyone I spoke with at Ace Ford was highly professional, pleasant, and made an often stressful experience easy, pleasant, and, yes, even fun. I would highly recommend Ace Ford, generally, and Mark Straup, specifically, to anyone looking to purchase a new or used automobile in the South Jersey market. I've done it twice and will gladly do it again! read more

I've purchased 2 cars here over the years as well as used the shop for various recalls and warranty issues. Every time it has been a pleasant experience. read more

Ace ford is appropriately named. I bought my car here in 2015 and have returned for service ever since and have to tell everyone how WONDERFUL their service department is especially today when I ran over a bolt on my way to work and came here without an appointment and Mark took my car right in and fixed my tire in record time !!! Brett is also very smart and kind. Thank you Ace Ford !!! NancyAnne Bower, West Deptford read more

It was our first time buying from ACE ford and I would highly recommend them to anyone. They were extremely nice and helpful through the whole process. They helped us find the vehicle that we wanted while also staying in our discussed price range. Overall, we had a great experience. read more

They changed the oil on my daughters car and didn't tighten the filter. Called to see if I could bring it in and they said next week. You would think that they would want to correct there mistake asap but not this service department. Update took the car to Firestone they found that the oil drain plug was never tightened he said it was one turn away from falling out completely. I edited my revue for ace ford, although the service advisor I spoke to left much to be desired the general manager Christopher L. was nothing but professional and could apologize enough. He reimbursed me for the oil change but more than that he restored my confidence in ace ford. read more

Extremely happy with Mario's help and patience .. Everyone I encountered in finance were helpful and detailed with explanations. You won't be disappointed . My 3rd car from Ace ford .. And each time a great experience . read more

WOW!! I am bouncing off the walls. I take my truck into the service department for recalls. When I come back to pick up my truck there is damage to my drivers side door. I purposely checked my truck after parking it and checked it when picked it up. The technician claims he didn't do it, BULLSHIT!! They say that the manager will review the tapes on Monday and give me a call. Annoyed is an understatement!!! read more

Do not buy from this place! I would like nothing more than for this place to close. Which would be a shame for the mechanics that work there. I'll be honest, they have a great shop. Any problem with your vehicle, they'll be able to get to the bottom of it and get you back on the road. Also, you can't beat their prices on oil changes. The sales floor...not so great. The salesmen at Ace Ford are liars that'll do anything to make a sale even if it means cheating you out of your hard earned money. I'm not going to go into too many details but I'm not a disgruntled customer that's mad because I didn't get the price or interest rate I wanted. That has nothing to do with this. I feel like they've really cheated me bad and if I noticed sooner I probably would've taken the vehicle back and told them I didn't want it anymore. They deserve to be unemployed. I'll never buy another vehicle from this place and I highly recommend you don't either. There're plenty of Ford dealers within ten miles of this place and also plenty of other dealers within walking distance of Ace. Please...take my advice! Thank you. read more

I recently purchased a Ford Escape Titanium from Ace Ford. I was helped through the purchase process by Christopher. He found me the exact vehicle I was looking for (with select additional options) and met all of my scheduling needs. When it was time to pick up the vehicle, Fred walked me through the financing and patiently answered all of my questions. Lastly, Mario walked me through the technical features of the car so that I was comfortable taking it home. Although I still plan to read the owner's manual, I really don't need to! Overall, I was very pleased with my experience. read more

We've purchased our last five vehicles from Ace, and, we wouldn't go anywhere else. Mark Straup has been our go-to sales guy, and, he's always provided an exemplary customer service experience, regardless of what we were shopping for, and we're not easy shoppers to deal with. He answered every question we had, knew everything there was to know about the products we were interested in, and made sure we got a great deal every time. He's been able to work miracles with his network of lenders, always providing us with spot-on advice regarding which lending options were best, and has been able to beat any interest rates that we had quoted privately. Hes always gotten our paperwork done expeditiously, getting us into our new car as quickly as possible. I've referred everyone I know (that was shopping for a car) to him, and, nobody has been anything but thrilled. Definitely not a place to overlook when you're looking for new wheels! read more

Great service department and friendly sales people. Service advisor's walked me through the whole process. A+

We had the pleasure of dealing with Mark Straup at ACE Ford in Woodbury, NJ when purchasing our 2014 Limited Ford Explorer. We had come in to the dealership a few different times to look at various options but it was just to give ourselves an idea of what was out there. During that time, Mark was nothing short of wonderful. He was patient, knowledgeable, and discussed every financial option so we could make the best decision. Once we decided it was time to purchase, he knew the answer to every question we had and was literally a walking encyclopedia for every car on the lot. Mark knows his stuff and in the end, just wanted a happy customer. He even went out of his way to make sure slight imperfections we noticed were taken care of and his attention to detail was top notch down to providing a screen cleaner for the navigation system. Best of all, Mark was a no pressure salesman, which we LOVED! He knew the merchandise, was happy to show you what ACE had to offer, could answer all of your questions, and that was it. No high-pressure sales tactics, which was perfect!! If you want a great experience in buying a car, Mark is your guy. read more

This is the most NO pressure sales dept you will ever meet, as well as a service dept that cares about fixing your car. I am working on buying my third car here and they are excellent! I just ordered a 2012 Mustang GT Premium from Hank who did not pressure me into ordering a ton of options I didnt want. He didnt try to get me to put a ton of money down way before the car even had a VIN number, and he didnt promise me that the car would be in two weeks later, knowing that it would take some time to factory order my vehicle. Bill the sales manager is really nice, and my past experience with their used cars has brought me back to buy a new one. The key words here is HONESTY and INTEGRITY which don not usually go hand in hand with car dealers! Thanks guys! oh the body shop was great too when my last car was hit! :) read more