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    Ace Hardware

    1.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    3 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (46 reviews)

    $$

    Flock cameras in their parking lot! Don't do business with these people…read more They also leave containers of lady bugs out to die, don't water plants and throw them out as well. Incredibly wasteful company.

    Buyer beware: Lowe's Grand Junction quoted me $924 for a replacement entry door, $786.55 for…read moreinstallation, and an additional $230 for an "Independent Contractor Permit" on a project involving no structural changes to the house. When I questioned the permit fee, both Lowe's and Premier Services Group initially told me it was a permit fee. At one point, I was even told it was a "City permit fee," which immediately raised concerns because the City of Grand Junction does not issue building permits for this type of work. Mesa County does. After multiple emails, phone calls, and a week of trying to get a straight answer, I checked with the Mesa County Building Department. Their fee schedule for this project's permit would be approximately $50-$60, not $230. During my final call with the Premier Services Group, they blamed their quote generation process and Lowe's for the inflated permit amount and explained that the permit fee shown on the quote is merely an estimate. I was told that any difference between the estimated and actual permit costs would be refunded after the job is completed. The problem? Nobody mentioned that before. Not on the quote. Not in the emails. Not during multiple conversations with Lowe's or Premiere Services Group. The first time anyone mentioned a refund was after I had already spent a week trying to determine why a $60 permit was being quoted at $230. And even if that explanation is accepted, why is the estimate more than four times the actual permit cost? It's possible the charge was deliberately labeled an "Independent Contractor Permit" rather than a building permit to disguise what amounts to a 31% markup on the installation cost. If so, that's about as misleading as it gets. This experience also revealed how Lowe's installation process appears to work. Lowe's sells the product in Grand Junction. Premier Services Group, based in Oregon, handles the installation quoting process. A local installer is called in to take measurements. Premier Services Group prepares the estimate, and Lowe's then presents the quote on Lowe's letterhead. As a customer, you're dealing with Lowe's, but there are multiple layers between you and the actual installer. Now, to the prices. Lowe's installation quote was $1,016.55. For the exact same door replacement, established local installers quoted approximately $600. That's nearly 70% higher than local competitors. My takeaway: Just because Lowe's is convenient and has a nationally recognized brand behind it, don't assume you're getting a competitive price or transparent pricing. I went into this process expecting the Lowe's name to provide confidence and oversight. Instead, I found inflated charges, confusing explanations, and a permit fee that nobody could adequately explain until I started doing my own investigation. Shop around. Get quotes from reputable local installers. And that does not include Lowe's. You'll likely save a lot of money and avoid unnecessary frustration.

    Ace Hardware - hardware - Updated August 2026

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