Keep in mind you are paying for convenience! Easy in and out no waiting in long lines and there's…read moreplenty of parking spots right by the front door.

As a customer who loves most Ace hardware stores specifically for the customer service and…read moreconvenience, do no go to this location. Ace needs to pull the franchise license for this store from the owner. Customer service is terrible, have had employees insist on counting and checking .10c nuts and washer when I'm buying 4 of them as if I'll steal .40 c worth of washers. Everything is locked up in cages so you can't even stop in quick to buy a screw driver or drill bit. Because everything is locked up employees are constantly busy and you end up spending 5x as long standing around waiting for help for something that should be a quick errand. Add in the fact they constantly refuse coupons that don't say they have exemptions. I've had this store refuse to honor a coupon so I drove to another Ace who was happy to take it for the exact same product. 0/10 worst Ace.

Ethan, Trevor and Jordy were all super nice and helpful!…read moreMassive selection, excellent quality and good value on every product imaginable. I could browse in this hardware store for hours.

Excellent service, attentive and knowledgeable and friendly staff. There is always someone…read moreavailable to help with any project.

Got a second key made here and it was cut completely wrong. Do not recommend getting keys made here.read more

I shop at Picture Rocks Hardware every chance I get. Convenient, competitive and a friendly…read moreatmosphere.

Always glad to shop here. They do exceptional customer service. Smaller but generally well stocked…read moreor they can get it. My favorite ACE ever.

Okay I haven't yelped in a while for anything but I felt I needed to for this store. I came in…read moretoday because I needed a new battery for my key fob. As soon as I walked in I received the shiniest hello from the girl at the front counter, even tho she was currently with a customer. I walked in a little further and was approached by the girl in the paint area asking if I needed help. I told her what I needed handed her my keys, she got a battery for me and popped it in my key fob, and I was on my way to pay with no issue. As simple as this situation was I feel it needed to be highlighted . After a rough few days of being so sick, just having people be nice and efficient was a god send for me! This is just a friendly reminder to anyone who is reading that kindness matters . No matter how small!

Went in to get a few necessities to clean our home. I mentioned to my husband that I was going to…read moreswing by a large hardware store when he suggested I go to Ace Hardware. We prefer to support small businesses when we are able to I was pleased by the suggestion. I went into the store to shop and wasn't greeted...no big deal. In the aisle, the two make employees broke their conversation to see if I needed assistance. I did not. I found the store to have an adequate selection albeit not exactly the things I was looking for. The store is convenient, parking is convenient and it's definitely a place to stop if you need something for the house quick. My biggest complaint and the reason I won't be back anytime soon is the cashier. She barely acknowledged me at the register and was extremely dismissive. I know she was capable of speaking because I heard her conversing with the male employees about the hot weather. Maybe the only requirement for employment at this store is to fog a mirror because it's certainly not friendliness or interacting pleasantly with customers. I still love the idea of shopping small and hate to penalize a business for such poor performance by an employee. However, friendliness and customer care are definitely the weak links here.

Went in today to buy some one way security screws. Bill had a customer and I said I needed help. He…read morethen ignored me and took another person who walked in behind me. He them walked away out of the hardware area and disappeared. I waited a minute and looked around. No one to be seen. So, I left. It is usually good there but this is the second time something like this happened.

After looking at three different stores for a Whole-House Water Filter O-ring replacement, and not…read morefinding one, I finally I gave it one last chance and went to a Ace Hardware store where the helpful clerk found just what I needed. I even had a $5 rewards coupon that I used. I was extremely satisfied. Ace Hardware is a 5 star store in my opinion.

Well three and a half years later....this store is still amazing! I took two screens here that…read moresustained damage during the hail storm in July, and the cost to re screen was very reasonable. The staff knew their stuff! Also picked up some Mexican Coca-cola.....made with REAL sugar! I love the quirky stuff as much as the useful stuff. :-)

Recommend: Yes for a SMALL Ace Hardware filled with caring Staff. Beware of the most atrocious…read moreparking lot I've seen since the 70's. And I mean atroooooocious parking! We've all been to many AH stores so the point here is that you'll walk in to an extremely if not ultra cramped store, IF you can snag one of the 7 parking spots?? It begs a serious business question, why on earth would you put an AH 'here'?? Okay, THAT being said, when you look at HOW the store is ran, I've stepped in here numerous times prior to this review and always, and I mean ALWAYS am greeted, and addressed if not numerous times if I can be helped to find anything, from almost every employee you bump into. I very MUCH appreciate that!! The store is extremely limited in stock variables when considering the other extremely large stores here in Tucson but the hospitality is top notch, IMO. Honestly, the store needs to be placed elsewhere since it's right downtown and really could bring in SO MUCH more business if repositioned, but again, that parking lot.... LOL. Anyways, great little store for sure, if you can get a parking spot. ;-)

Tucson has some of the best Ace Hardware store. the mega one, on 22nd and kola is great, but I…read morethink this one near downtown is the best. It feels like it hasn't changed in 70 years. Super small, but always has what I need. Great service as always

I've been in the store numerous times and have always had a good experience. But, their opening…read moretime of 9am on a Saturday is too late. I can drive into town, buy what I need, drive back and finish before they even open. I would rather help keep local / small business's open, but they are leaving no choice but to spend money elsewhere.

Nice gentlemen, very helpful and will explain things. Gives best opinion, and takes they're time…read morewith you.. nice having it close to home instead of driving all the way into town

Excellent service from everyone working there. Typical Tucson vibe where everyone is helpful!!read more

I have been coming to this store off and on for 23 years for my mom's home repairs etc. The store…read morepoorly stocked and never has anything you need. Also , most of the employees have no idea what they have in the store. Suggestion : make your employees walk around and inventory so they what they know what the store carries and what they don't.