I always prefer visiting Ace over the other options such as Lowe's or Home Depot. It definitely feels more local and the service is top notch! This Ace was no different. It had great service, and I was welcomed and helped find the right paint for my at home project! read more

Ace Hardware Of Buckley Square - Hardware Stores Near Me - Aurora, Colorado

When you find a snake in your house (yep!), it was off to Ace I went to find a replacement door sweep and insulation for my front door to keep any more little garter snakes from living rent free in my home. When I was trying to make my selection of door sweeps, an employee was in the aisle and asked if I needed any help. I shared my harrowing tale, and he let me know that they did have some snake repellant in an aisle by the register that worked pretty well. I picked up a small container of "Snake-a-Way" with my other items and was ready to arm myself against future snakes. Ace Hardware gave me coupons for future trips and prices were comparable with other local hardware stores. read more

Ace Hardware Of Buckley Square - Snake-a-Way (recommended for the rent-free visitor in my home as a way to prevent future visitors!) - Hardware Stores Near Me - Aurora, Colorado

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This really is the helpful place. Thee spot for customer service. And, did you know that the guy cuts keys is named ACE?! Love an Ace Hardware with its slide racks of hinges and retired handymen who know what they're talking about. read more

I really needed a key made for a specialty lock for a desk drawer. Went to Home Depot...no luck. They sent me to Walmart.... no luck. I ran over to Ace and even though they didn't have the right key Prakash tried to make one work for what I needed. He was not sure it would work so he sent me on my way no charge and with another recommendation for a local locksmith just in case. What a wonderful customer service experience. read more

This really is the helpful place. Thee spot for ha I love ace hardware, but the store. I went into ask for help and the person who assisted me was too busy to actually check the inventory in the back. So now I am going to another location where they will actually check inventory and they have a couple in stock. read more

Customer service has really gone downhill, so sad; I used to love Ace, I could care less about how much more their pricing is. It was worth it to be treated like a human being, but tonight I had a horrible experience with the guy at counter four. Very rude, very condescending and just plain mean, I will do my best not to go to this store again. Sad. read more

Love having a hometown hardware store just around the corner. Glad you guys are here. Thank you

Asked the employee at the front how's it going and he didn't greet me, respond to me, or wish me a good rest of my day. Trash customer service read more

The employees were so nice & helpful! Honestly, the customer service here is why I plan on driving a little farther rather than going to Home Depot. read more

Honestly nothing really beats the customer service at ace hardware. Both Jay and Lisa were so great, helpful and friendly. I really appreciate how much they take care of customers. AND there is a serve yourself popcorn machine! read more

Ace is the place with the Helpful Hardware Man!! That's been there slogan for years and I have found it to be VERY true! When I first bought my house I had no idea this was so close to me but oddly enough I was excited to find out they were. Now I like big home improvement stores but sometimes you need to be able to walk in, get a screw and walk out. Ok, that sounded off, but it's true! I have had many occasions to need 1 screw, bolt, nut, piece of pipe, paint brush, sink washer, shovel, and my most favorite thing for yard work... Contractor Bags! This is one of the few places I can find to get them. Not those things that look like a heavy hefty bag. These are white almost plastic burlap woven things. They are absolutely WONDERFUL for putting trees in, broken tiles, drywall and basically anything else that would blow the bottom or sides out of a bag. These babies will hold it. I like that when you walk in there is usually someone who asks you if they can help you find something the moment you walk through the door. They will either direct you to the isle and radio ahead so someone is usually right there waiting for you or take you to it themselves if they are not behind a register. This has truly saved me countless hours of up and down isles of the larger stores looking for something they would have to special order more often times then not. They will also take your lawn mover blades for sharpening. Now the catch is, they only ship them out on Tuesdays. So mow your lawn over the weekend, take them off, take them in and 7 days later you will have them back just in time to mow again. I like Ace, and soon I will be in the marker for a new shed. I am hoping they can help me out with that as well. read more

Ace Hardware Of Buckley Square - Hardware Stores Near Me - Aurora, Colorado

Best shopping experience. Hunny was so helpful and friendly. She went above and beyond to help us find the best electric lawnmower. We have always had a great customer service at this location. The store is well stocked and has everything we have needed. The clerks are al very welcoming. Would rather shop here than Lowe's or Home Depot. read more

Okay, so this is going to sound way sappy, but after going to this Ace hardware, I'm not really inclined to go back to Home Depot again. I needed help with a simple request: getting a lawn mower blade removed and sharpened. Called Home Depot, only to be transferred around a few times and eventually told that no, they can't help with that. Boom. Called up Ace and Steve said: "oh yeah just bring it in and I'll help you." Couldn't bring a mower into the store, of course, so he came outside, helped me get it off, and was so pleasant and fun-I ended up not only buying the right wrench for next time, but also a new blade as a spare, and a few other things. Then he and my wife started talking about hummingbird feeders and how to keep ants off, and he showed her to some hippy stuff we never would've found ourselves. At checkout, the "store mom" was getting something for one of the checkout girls who told us "I just love her." They were like a big, friendly family. Okay, so compare this to every trip I make to Home Depot, which is closer: can't find someone to help, get pushed off as soon as possible, always leaving just a little trepidatious that what I'm buying will actually work for what I need. I'm almost an annoyance from the lines of professional contractors that fill up the place. It may seem a little old school, but my experience at this Ace was so refreshingly different and pleasant, I may never go to a big box hardware store again. For me, Ace really IS the place! read more

when you need something in a hurry and needing help, this is the place. walk in, employees will greet you and will walk you to where the parts are and will assist you. of course you will be paying more but of you are saving lot of time, who will quibble over few. read more

Want to give a shout out to all the folks at Ace Hardware at Buckley Square! I was in there on Christmas Eve to get a last minute gift. Like usual their shelves were stocked their staff was on point and I found exactly what I needed. This store saves my ass pretty regularly and I'm grateful they're in my neighborhood! read more

Everyone here was so friendly. We were asked if we needed help multiple times. Thank you for working and being so kind in these crazy times.

I stopped in with the cushion to my stool; it had come apart and I needed to figure out how to fill the holes and re-attach it with new screws. The staff at ACE were beyond helpful! They always make sure customers are being helped, and the gentleman who ultimately helped me made the job easy and efficient. The stool is now better than new! I'm so glad ACE Hardware is in the neighborhood, and I really appreciate the attention and assistance the staff is always willing to provide. read more

I was deeply upset today. Yesterday I gave them 4 keys to duplicate. I ended up getting only 3 back. I didn't realize it until later while at work, when I needed it. I missed out on some important business because I didn't have the key to get into my storage space. So, I returned today to seek the key. The sales reps were great with me about locating the key. Unfortunately, they found it in the trash can. How does my key end up in the trash can? Especially when I gave them 4 and I got 3 back. They gave me the key and an apology. It would have been better if they offered a gift card or coupon. That would have been better business than just an apology. I'm very disappointed. read more

Great customer service! Mike took such good care of me and my fiancé I was so happy! I will never go to Lowe's or Home Depot again because of him. Thanks again! read more

I just had to say I had a mostly very negative 2-part experience there going to get key copies made. The first part I had a nice guy in back at the key desk make 4 copies. Unfortunately, only 1 out of 4 worked. I realize this isn't a perfect process all the time, I have had keys made other places before. Occasional mistakes are expected. However, 1 out 4 is NOT a good score on this. So I had kept the receipt, and the cashier on the first visit warned me to bring the keys right back if they didn't work, with the receipt. I did this, came back a few days later, my first chance to get back there. I hadn't done a return at this store before, so I asked this elderly lady with the Ace uniform on near the door if she knew where I could do returns, and she practically screamed at me "AT THAT CASH REGISTER OVER THERE, WHERE ELSE?" as though I should just know her store automatically and it should be blindingly obvious to me (It's not, there's no sign over that register saying returns). Of course this pissed me off, but I was willing to let this slide at the time and just get on with my business. There was a much nicer lady at the cashier stand who started processing my return, but then of course Murphy's law, she had to ask the nasty one permission / instructions on how to finish processing my return. The old hag, whose name was Glorie, returned, and of course instantly tried to do everything she could to deny my return and give me 3 reasons why I couldn't do it and incredibly said "That's not their problem" that the keys don't work, but then also wanted me to go back there and give him a second try to make the keys. (I really didn't want to do this as failing on 3 out of 4 keys didn't give me a lot of confidence in their machine or their process). So I pointedly asked her what happens if the keys still don't work, and she said oh well that's your problem and walked away. So the young lady looked mortified and disappointed she couldn't help me and good for her, she grabbed a different manager, a young guy who approved giving me the money back. GOOD for them! However, this GLORIE hag / piece of work has lost them my business. Look, HAG. When your store messes up that badly to begin with, YOU don't get to dictate the rules. You should have fallen all over yourself apologizing for MY inconvenience of driving all the way home and back and wasting my time and gas money for something that didn't work, and not practically order and bark at me to do something futile again or that YOUR messup is MY problem. Management needs to shut her up, and get her the HELL away from customers. Stock in the back, so the old sourpuss can keep her undeserved income. She should have retired years ago. I will also be delivering this feedback to the regional management team. I further want to say that I really can't stand this group of people in retail who for some reason make every single customer the enemy. You have NO BUSINESS working in those jobs. Go get a desk job where you don't interface with, you know, the people that make your job possible since for some deranged reason you hate the world and the people who make it possible for you to pay the bills. read more

You ever been wandering around a Home Depot or a Lowe's and wondering if anyone works there? Have you ever had a project that you had a vague idea about what you needed but just needed someone to give you that helping hand? Let me introduce you to Ace Hardware, the helpful, friendly home improvement store. When you walk into Ace Hardware, in less than 10 seconds someone with say "Hello," introduce themselves, and ask you what they can help you with. If you need help, they will walk you around the small, but efficiently organized store to find what you need. Oops, they don't have it? Well, let them order it for you! My most recent venture into Ace was because my sprinkler timer died. I had bought it at the same store about a year before and now it didn't work. Well after some diagnosis by me and then by Radio Shack (that's in another review) I knew the problem was with the power cord. Initially the sales person tried to help me find a replacement cord, which they didn't have in stock, then he checked the catalog, it appears the manufacturer didn't sell the cord separately, so, he went to the shelf, pulled off the same sprinkler timer, opened the box and gave (yes, I said gave) me the power cord. After I left, wondering, once again, why I ever go to the orange or blue stores, I realized I didn't have a receipt on me, the sales person totally took my word for it that I had purchased the timer there and totally went above and beyond the call of duty. I've had a number of experiences at Ace that has made me a loyal customer, but my favorite was a couple of years ago. My then middle-school-aged son had a science fair project he wanted to do. He had the idea but wasn't sure about all the implementation details. So I knew just the place to to go. We went to Ace Hardware. We were in the PVC pipe department and a sales person came to ask us if we needed help. I explained the situation, then my son explained his experiment plans and the ideas of what he was trying the build. The sales person helped my son refine his ideas, helped him shop for the right parts and even made some most excellent building tips. We took all our supplies home and my son put together his builds and did his experiments and the whole project was a success. Ace manages to maintain that small town hardware store level of customer service in the middle of suburbia. Way to go Ace! read more

I've had mixed experiences visiting this particular store. Today was just the most annoying of them all. Yes there was the usual insincere "can I help you find something" from the clerk as you walk in. Then the usual hovering of another clerk. But when you practically get ran over by an employee, whom I assume is either a manager or owner since he was wearing a different red/black polo shirt without even an acknowledgement you realize all they see you as is a dollar sign, not a person. This store is only concerned about profit and nothing more. I will never return. Figured it's been a few years since visiting the particular ACE Hardware so I would give them another chance. Nothing has changed. There is one individual who works there who is a complete ass to customers and employees. I believe he is either the store manager/owner. He berates employees right in front of customers and has no clue about customer service. He acts like your bothering him for being in his store. Well guess what? You won't be bothered by me anymore. This was your last chance. I'll be taking my business to Lowe's from now on... read more

Nothing makes me more upset than when you see an ad on tv and go the the ace hardware near you and you ask for the item advertized on tv and are told they did not buy that item. They are independent and buy what items they want. Advertised on tv should mean they have it. Never will shop at an ace hardware again and I tell everyone I come in contact with not to either and why. read more

When it comes down to home improvement stores this Ace is hands down the best. They greet you as soon as you walk in, ask you what they can help with and direct you right to it. They are always way friendly and helpful. They may not have the biggest selection and lowest price sometimes but I'll support a locally owned store with a friendly staff any day over crappy Home Depot. Now it would be a dream to have the selection of Home Depot/Lowes with the staff of this Ace, ah well one can dream..... read more

I was holding onto a 25% off one item coupon that I got in the mail a week ago that was only good starting today. And what do you know, today they raise their price on the one item I wanted to buy. Home Depot has this item much cheaper. Shop around. Ace Hardware told me they don't price match. read more

Dear Ace, Thank you for being knowledgeable, helpful, and caring about your customers! I will always be a loyal customer ..you go the extra mile and it shows! If you don't carry what I need and I have to go to a big box store I will...otherwise I will be shopping at your store. read more

As I typically am not putting on an addition to my house, most of my needs are for fittings and various fasteners and odds and ends. Ace beats out any of the big boy Depot stores in this area. Ace is my go to and if they don't have it, you probably have to order it online or via a specialty store. read more

Ace Hardware Of Buckley Square - They aren't open late and my brother is passed because I made a bad assumption - Hardware Stores Near Me - Aurora, Colorado

**UPDATE DEC 28, 2011: Found a 1 3/4" Forstner bit there when I couldn't find it at Home Depot or Lowes. Another point for ACE!** I went all over town looking for a soda can crusher and they were the only people that had them! I wish I had gone there first. read more

We had another great experience with ACE. I continue to encourage my husband to steer clear of home depot and there is a reason. We walk into ACE and we as re asked if we need help. We were looking for specialty bolts for our new aquarium lights and Wes offered to grind down the bolts since they were a little too long. He was extremely helpful. read more

Tired of being treated like a criminal. You walk in and they hover over you. Not for service, this is some of the rudest help I've met in years. I have been coming to this store (off and on) for a good portion of my adult life. Moved back to the neighborhood 6 years ago and noticed a distinct downturn. On a recent visit,i used one of their grocery carts to carry out a bag of soil and some plants, they made me wait to take things out until someone could escort me.i told them I didn't need help but they insisted. Kid came up front eventually, we walked out and he stood there watching me load my car. I commented to him that if they insisted he come, he could at least help. His response was "Oh no, I'm just here to make sure we get the cart back." I decided right then that the only time I would use this store was when it was too inconvenient to go elsewhere. So that situation arose, where I needed a stud for a car repair and, as usual, the rude older guy snatched my old bolt out of my hand and when I insisted on getting items myself, he insisted on visibly recounting the items I picked out and double checking the prices I wrote down. Rude but I could deal with it. Today, once again it was easier to visit this place thank run to home depot. To buy a $3 drill bit requires waiting for some one to unlock them. I chose (stupid me) to go ahead and buy the $20 dollar set. The jerk of a clerk wouldn't even hand it to me to walk 10 feet to check out. Insisted that he had to carry it to prevent theft! When I complained to the manager, her response was not even apologetic, they simply don't care. Don't be fooled into thinking the kid working there is hovering over your shoulder to help, he is simply there to make sure you don't steal. read more

I will NEVER shop at Ace Hardware again. Even though the store at 17190 E Iliff Ave, Aurora, CO 80013 has a great selection of hard-to-find items that I use daily and the location is extremely convenient for me, my experience with on of the employees has infuriated me to the point I will have to resort to Home Depot and Lowes. I am working on a restoration project and needed some electrical supplies. I've been a handyman for over 50 years and I know exactly what I need. The teenager who greeted me would not let me look or browse the electrical supplies at my leisure. He peppered me with questions about my needs and would not leave me to shop. When I moved from the extension cords to the switches, he followed closely behind me and continued to question me incessantly. To put it coarsely, he was "up my rear end" the entire time I tried to find my items. Either he thought me an idiot who needed the guidance of a teenager to complete my project or he thought I was going to shoplift. Neither is the case. I actually ENJOY browsing and looking for the optimal items that will enable me to complete my projects. I often find things that I had not thought of just by exploring the available items. But the employee who pestered me today completely ruined my shopping experience with his smothering and constant questioning. Home Depot has less selection and lower quality, and Lowes is quite far from my home, but their employees are available when I need help but content to let me browse. They will be my only destinations for hardware from this day forward. read more

If I could give zero I would! Let me start off by saying I used to love this store. I have shopped at this ace for a long time. This time was different. I witnessed a manager who was laughing at a customer that was stuttering. As I set back and watch I was horrified. Never have I seen such a disrespect for a person with a disability. After the customer left mad and let me tell you he had every right to be I asked who the man was and to my shock it was a manager named Aaron. After finding out that the manager was the one who displayed this horrific behavior I put the items I was going to purchase and left the store! I will not support a business that treat human beings that way! Shame on him!! Shame on you Aaron!! read more

It was the nearest place for plumbing parts where I was working. They were very helpful and had all I needed, even though it took me several visits to get it done. They all were very knowledgeable about all their products. read more

The staff is very helpful and whenever I have walked in, I am almost immediately asked what I can be helped to find. I have not been in here and not been asked if I was doing ok or needed anything, a huge change from a Home Depot or Lowes "big box" store where you cannot seem to find anyone. The reason I am giving it 4 stars is that the selection is somewhat small, has most of the things you may need but lumber and their electric tool selection is either nonexistent or very limited. Still love the local service and how close it is to my house so I will continue to shop here read more

The customer service was terrible when I went, no one asked if I needed help! I stopped 3 people trying to get help and all three were too busy to answer a simple question. Needless to say I left frustrated and unwilling to spend a dime in that store. read more

We must have been here everyday (sometimes twice a day) the first week that we moved to the neighborhood. The customer service couldn't have been more pleasant with all of the purchases, returns, and exchanges we had to make in the midst of our flurry of home-improvement projects. read more

This place is pretty good. It also has a surprising amount of inventory for a store its size. When you compare it to Home Depot (where we often go) the prices are just a little higher at Ace. However, you will save time by not having to walk all over the store. This is a perfect place when you need just one ______ to fix something around the house or office. read more

I ordered some Yeti tumblers as Christmas gifts from their website and had them shipped to my local store. They arrived quicker than expected and the store called me to notify me they had arrived. When I stopped in to pick them up, I also explored the aisles as I have never been in an Ace store before. The store is clean and the employees are VERY helpful. I must have been asked 5 times if I needed help. This is a nice option for many common home needs. I like that they offer a rewards program and became a member of it online. I received my card in store. I will definitely be back! read more

"Like going to your neighbor" Maybe if you live in Cherry Hills! Ace is the convenience store of hardware stores. Went in to get some paint samples. The samples were Benjamin Moore samples. My fault.. while there is signage for Valspar and Clark and Kensington at 4.99 a sample (which is more than samples at Lowes or Home Depot ) There is no signage for the Benjamin Moore samples which are $6.99 each. Now this is not huge but when you are buying several it gets spendy. Would have been nice if I was told this in advance and or it was posted some where. A little deceiving While the customer service is great their prices are high not just for paint samples but every thing else I have bought there. Paying for the convenience. Done with Ace going back to Lowes or Home depot. read more

Every time I enter this store, I am warmly greeted and asked if I need any help finding what I need. As a clueless person when It comes to hardware and home improvement, I truly appreciate this excellent customer service. I can probably get the same items cheaper at Lowes or Home Depot, but will have to wander around looking for what I need and I won't get my questions answered if at all. read more