I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with nothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"? read more

This Ace location has always been great to me. The employees are friendly and helpful. If I flag down a worker on the floor who can't help me, that worker will bring me to someone that can. They seem to always have what I need in stock, especially specific nuts and bolts. Pricing is very fair too. Love having this Ace in my neighborhood. read more

16AMAR2021 Very good experience today. Needed a hose for a faucet. Travis was super helpful. Checkout was a breeze and friendly. Myriad COVID precautions. read more

Andy and his staff could not be more helpful. Also his fresh Xmas tree prices beat everyone in the neighborhood. We have been buying them for years. read more

They close the doors 10-15 minutes before the actual closing time. Lame. So if know what you want, and it's just one item...dont even bother going here. The employees are already headed out the door way before. Love the store, just not this location. read more

Uncommonly great service! Conveniently located in the neighborhood. They always have what I need and a few other things I don't, like snacks! read more

My go-to for do-it-yourself needs. They've got it all, just on a smaller scale. What I like most about it is the personalized service. I see the same faces week after week and that's comforting, especially when you have a question. Lines can get long but it's moves quickly. Weekend parking can be a drag so patience or the ability to walk a greater distance is ideal. Be sure to join the rewards program. It's free and offers good incentives if you're the type to spend a chunk of your change on tools and such. Do it yourself... read more

This ACE is not in my neighborhood, but I drive extra miles to shop here. All of the employees are so nice and helpful. They ALWAYS go out of their way to help, and the store has plenty of employees, unlike Home Depot and Lowes. Whoever orders the products is very thoughtful and smart. I appreciate finding stuff I need that I didn't realize I needed. Free popcorn and dog treats are the cherry on top. Today I had a great experience with employee Aaron. He was so thoughtful, kind and polite. The other cashier was also a gem: Mark. This is my goto store forever! read more

Honestly I don't even know how you guys are still open. Every time I try to go here it's a fail. It's a giant waste of your time to go here they probably don't have what you want and then you'll have wasted your time on ace and find you still have to drive to Home Depot. What an awful store nothing there is ever stocked, everything is always to short or not long enough. Save your time just go to Home Depot read more

Compared to other Ace Hardwares nearby, this one seems to be barely functioning. Consistently out of common items other Ace hardwares have, few workers have the proper knowledge to be working there. Better off going to another one and save yourself the annoyance. read more

Someone needs to fix this store. I have never been into a Ace that has constantly has a person checking out that's rude. I am hands down the most positive person. Ask how your day is a constantly be kind. Well well well.. we get to Kathy. This lady every time I have ever been into this store is a complete unprofessional grouchy person. I am seriously just at a lack of words how nasty of a person can be. "Ace the helpful place" ummmmmm no. Kathy is rude, unprofessional, not welcoming and down right mean. Why? Why would you ever have someone like this as a greeter and a checkout person so every persons day is ruined that talks to her? That's a question feel free to reply. What ever you do avoid this store go to another place for anything. read more

This place has the best customer service. I am not handy and know nothing about hardware. Whenever I go in, I ask any employee for what I'm looking for and they find it for me. When Wayfair shipped me table parts and no hardware, I brought in the instruction manual and a sales associate helped me find every piece of hardware I needed to build the table. One time I went in for screws for a new drivers license, and the sales associate came out and tested them on my car to make sure they fit (the standard plastic ones were not working with my new license plate). Just great service, the people are always happy to help you get what you need read more

This is technically the closest hardware store to my house, which is probably why I keep going here despite consistently bad experiences. I'm hoping this most recent experience will keep me away indefinitely. 100% of the times I have bought something at this store, I have later had to drive back to return it. That's not hyperbole. Their selection is terrible, so you will find yourself settling for some alternative that inevitably does not work. The knowledge of the store employees is also close to nil (not to say many aren't well intentioned), and often times the service can only be described as inattentive and apathetic. They try and lure you there with a popcorn machine but don't fall for the gimmick. take my word and drive the extra 5 minutes to a Home Depot or Lowe's or other local hardware store. It will be well worth your time. read more

Mother's Day weekend, notoriously the busiest garden weekend in Colorado, particularly along the Front Range, and with one exception, I had the absolute worst service and worst experience at this Ace Hardware location. I have to say, this weekend's experience was not unusaul, as I have been to this Ace location before, and it is nearly impossible to find helpful, knowledgeable, or resourceful employees. I went to the across the street location to pick out the compost and soil I needed for my projects and not a single person staffed there, of which three showed up in the yard and subsequently left, never to return was able to provide normal, routine assistance. It is a very simple task to write down what the customer wants and provide it to them so that they can take it inside the store and PAY! Two of the three suggested I just bring my vehicle around to load up and then leave. I literally watched three "customers" load up soil/compost materials into their vehicles and leave without paying. So, I guess if you like to steal your garden supplies, this is the store for you! The third individual- a teenaged, oversized ape of a human being- seemed so entirely clueless about his job/role/duties there I had to question whether this Ace location is hiring the mentally disabled (which, ok, good for them and society) but was utterly and entirely useless. What was abundantly clear to me was: 1) the store was woefully understaffed for what is known as a busy weekend; 2) the management provides little to no training for its employees or supervision of its employees; 3) the management had absolutely no control or semblance of authority over its employees working in the remote garden area; 4) the management provided no clear direction to employees working in the remote garden area; 5) this store does not prioritize customer relations, customer satisfaction, or even customer assistance. I will never return to this Ace location, but again, I encourage others looking for a "steal" to make haste, they are literally giving the stuff away and the management doesn't seem to care in the least. read more

I love this place. When I first moved here, one of the guys who worked here helped me buy everything I needed to refurbish a dresser. From sanding recommendations to stain. Now I'm doing a bunch of yard work and Jennifer, who has a landscaping background helped me. Super good prices here, friendly service, and close by. Happy to be able to support a local business, too. read more

Staff is not very knowledgeable and rude with customers when unable to provide any information. At least they can get their manager involved for emotional support, sadly still no answers or help. read more

Well, Chris (the day Manager perhaps?) was not very helpful or customer friendly. I went to buy some house paint. Had a great chat with the worker behind the paint counter. I picked up some caulking (sitting in a tub clearly marked $2.59) and went to the cash register. The cashier scanned it and it came up as $6.99. I went and checked the price and grabbed another tube in case the SKU / barcode wasn't scanning correctly. Again, it rang up for $6.99. "Chris" was called, I told him I grabbed it from a bin clearly marked $6.99 and I could go show him where I found it. His reply, "Ok, but do you mind getting in the back of the line?" So rather than being concerned that he had a bunch of product displayed in a wrongly priced bin, he was more concerned with me holding up the line. So rather than assisting a long time customer (I have been going to that ACE since it opened years ago) he was more concerned with me holding up the line. Chris, don't worry about me holding up your line. I won't step foot in your ACE again. I went to Guiry's at 2950 W. 44th (next to Starbucks on Federal) and bought a can of Benjamin Moore paint - ACE's highest quality paint- for $5 less than the can I was going to buy at ACE. Oh- and their caulk, the same one that you had priced for $6.99, was $2.14. Make your drive 3 minutes longer and save money and receive better customer service. Go to Guiry's. read more

This is an excellent Ace hardware store. They have almost everything you could want, and the price is only a bit more than similar items from Home Depot of Lowes. Because it is in the neighborhood, it is easy to walk to or bike to, so I often will go here for items I find I suddenly need. Parking is easy, because they have their own lot. These are good people, and I recommend them highly. read more

This hardware store is in a convenient location which is probably the only reason I ever go there. They are horrible, the workers don't know where things are in the store to start. Maybe they hired some new people because of Covid - that's excusable. What isn't excusable is taking 5 weeks to replace a screen. Brought 2 window screens there to get replaced and rebuilt with exact measurements. They didn't call me when they were ready, after they said it takes 5-7 days. 10 days later I finally call and they say oh ya they're ready we just didn't call you. I get my screens, they're the wrong size of course. Go back, tell them to fix it, go get "fixed" screen, still the wrong size. Then my roommate tried picking up for a 3rd time, they tried to charge him and were extremely rude! I'll be going to Home Depot from now on. read more

As new renters to the house, we have found that we needed to do a lot to make it a comfortable environment for us. This means some improvement projects and a lot of trips to hardware stores. The very nice staff at Ace Hardware has guided us the entire way multiple times we've gone. At times we just bring the instructions of a piece of furniture and explain what we think we need and we walk out with a reasonably priced perfect piece of hardware. The staff are consistently helpful and understanding of new renters who don't have much knowledge of what they need. It really does feel like your neighborhood hardware store. Previously, we had gone to Home Depot and were extremely disappointed about getting such a runaround when asking for help, so do not plan to return there and plan to continue to use Ace for all of our needs. read more

Nothing is more irritating than being told "We are out of the ADVERTISED item and we DO NOT issue rain checks. Ace Hardware has lost my business. read more

While not as gigantic as your big box stores, its an amazing asset to the neighborhood. Having just moved across town it quickly became my daily visit. The staff is great and helpful, the selection just what you need when fixing a sink or painting a new room. read more

I adore this local hardware store. Friendly, helpful and for an urban option instead of driving to Home Depot, i am pleased that they have what I need for my home projects. . Also happy to pay a little more to support local. The Ace Reward card is worth getting. Michael in the garden center is an amazing resource. He gave me tips on compatible planting in my garden, spent time showing me what, where and how to plant various veggies as well as tips on what to expect and avoid. read more

Ace Hardware At The Highlands - My backyard garden is thriving! - Hardware Stores Near Me - Denver, Colorado

See all

This is easily the least helpful home improvement store I've ever been to. I'll come in with exact pictures of what I need, or an example of the broken thing I need to replace, and they either don't have it or recommend something that doesn't work. They didn't even have normal dry wall anchors the last time I went in, and the person working there didn't know what paper bags for lawn clippings were. I wish there was any other option in the neighborhood. read more

The store clerks literally follow you around the store, scolding you if your mask is positioned properly. Absolutely ridiculous. I wont be back read more

Love this place! Definitely has a neighborhood "mom and pop" feel. I went simply for bolts for my license plates, and the guy helping me actually took 30 minutes out of his day to help me get a stripped bolt out of the bumper (it had been super glued in so it took forever to get out). He then installed my plates without me even asking. I doubt this is in his job description, necessarily, to do installs of any sort, and this going "above and beyond" mentality is super important to me as a customer, and as someone who runs a bar and has high expectations for good "service".... CHRIS was the associate who helped me. Super nice, super friendly and helpful. If you ever need anything, ask for him and hopefully he is there! This place has always been a go-to for me, but now it is for sure my only hardware store! read more

Places like Ace Hardware are slowly becoming extinct because they cannot provide customer service like there competition. I try to give them a chance every time I need something from a hardware store and they have failed 5 out of 5 times. Sorry Ace but my $ is going to Home Depot. read more

The store is small but I was able to locate everything I needed very quickly! Jamie was also very sweet and helpful at checkout! Love this location! read more

You want above and beyond service? David Garcia is the BEST! I bought a replacement deadbolt for my door. I unscrewed the screws in the faceplate of the old lock but for the life of me, could not get it off. Thinking I must be missing something and didn't want to damage my door trying to rip the lock off, I called Ace hoping someone could give me some insight to this apparent black art of removing an old lock. I spoke to David in hardware who asked me to text photos to him. He couldn't see anything unusual with the pix. But he says he's about go on his lunch break and he would be willing to stop by and change the lock for me as long as I am comfortable with it. He does a lot of handy jobs on the side and would be more than happy to take a look. I was thrilled and TOTALLY comfortable with him coming by. I mean he's an Ace employee. I felt as comfortable as any other vetted contractor. And way safer than getting into some Uber drivers' car! Long story short, he looked at the lock, figured out why it wasn't coming off. Bada bing, bada boom, removed the lock, replaced it with the new one and was done in about 15 minutes. Of course I paid him for his time (money VERY well spent). I'm in the store all the time and everyone has always been super nice and helpful. Some maybe a little more crusty but they're always helpful. This store is lucky to have such nice and helpful people such as David. I'm a loyal customer for sure! read more

The staff at Ace are awesome. They've always gone above and beyond to help me out. I love that they load mulch bags into my car for me! And they help me find what I'm looking for in the store. I really appreciate this neighborhood resource. read more

We went to buy a circular saw. Took 30 minutes to get someone to tell us they had one. We waited patiently. 4 employees did not help us and the fifth finally did. They would not honor our coupon. We ended up leaving and going to the ACE on Holly and we were in and out in 5 minutes with exceptional service. read more

I went into the store today (July 1) to buy a new grill. I had the chance to meet Kelly, who spent 40 minutes with me sharing the benefits of each charcoal grill, in addition, to the options I should consider for grilling. I ended up with the perfect grill (for less money) with a much better value due to the additional options. She even provided the charcoal and lighter that she uses at home. After using this grill for a while, I intend to go back to buy the Green Egg from Kelly. This is the best experience with ACE and any box retailer in some time. Thanks Kelly! read more

Overall I have had good shopping experiences at Ace Highlands, particularly with Kathy, Francesca, and Bill. Kathy is a gem: kind, friendly, and super-helpful. Alex's leadership is solid. The performance improvement suggestion I offer to the other teammates who answer the phone: Yield to a department's specialist for complex questions vs. guessing or speculating. Thank you, Ace. read more

I Dont know what kind of retail business closes at 7pm. I'd rather drive a little further for a company that operates past the hours of grandmas nighty night time. read more

I went in to Ace Hardware with a water hose I'd purchased a few months back that had a tear near the top nozzle. I read online that the policy for that particular hose was a 30 day money back guarantee. I did NOT have a receipt. I was apprehensive to take it back, but took it with me as I also planned to purchase some flowers and soil also. They were AMAZING and replaced the broker hose with very little question. My flowers are lovely and can now be WATERED easily! Thank you so much to this team - you're customer service is wonderful. read more

We like. Nice to have in the neighborhood. Great for lawn/garden needs and around-the-house items.

I went into this Ace Hardware location for the first time today with a tricky DIY project that was driving me nuts. Alex W was so helpful and went out of his way to make my day a lot easier. Good to have a hardware store in the neighborhood! read more

Since my last review of this Ace, their customer service has improved exponentially. I no longer dread going in there and trying to work it out with unhelpful people. The people have been knowledgeable and friendly, as far as I remember, each time I've visited in 2015 read more

Just moved to the highlands area and Ace is my local hardware store. Super friendly and helpful staff! Had a MacGyver project and a staff member was helpful in brainstorming with me to find the right parts for the job and worked perfectly. Also made sure he followed up with any additional help for questions - recommended! read more

its a hit or miss at this place. i went to get a shower nozzle for my new house but remembered that if it won't work there isn't a guarantee i will get a refund unless i come back to this location. i passed. staff friendly enough. read more