It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

Whoever bough 9th Avenue Ace and 12 Avenue Ace has ruined what were to decent local stores. Toke…read moreout old products like nail bins replaced with mega boxes of nails in limited sizes discontinued products and replaced with cheaper product for more money. The clerks that where knowlegable are gone replaced with younger clerks who have no modivation, do excersizes at check out counter, took 3 people to return an item and repurchase of same item in different size. If you need help, they could care less excluding one new older woman on 12th Street that was great. I will now go to Holly Street Ace which is further. But called them today and they had the same item (which was discontinued at 9th and 12th Street Ace's) and offered to order in additional quantity I needed to finish a job. Great job for Ace on S. Holly items were there when I went to pick up.

Stopped at Ace Hardware after picking up my auntie. I needed to have a few of keys copied…read more Unfortunately, I was only able to have two of the three keys copied. The clerk referred me to Lock and Safe in Englewood. The clerk explained that they had not received training for car keys. Service We walked to the register just as you enter the store. The cashier was with a customer. My aunt and I waited patiently to ask a question. I wanted to know where to go and get the keys made in the store. My aunt is 92 and I did not want to walk around looking for where the keys are made in the store. Anyway, we waited and waited. Never did the cashier acknowledged us or seem concerned that we were waiting. Once she concluded helping her customer she said how can I help you. She was nice and directed us to the back of the store. My complaint, she could have acknowledged us with, I will be with you in a moment. Do you have a quick question? But I have a feeling I am too old fashioned! But I feel elderly people (me included) are invisible or the individual is not a multitasker, and I understand. Key clerk Very nice and upfront. Made a referral by pointing me to the locksmith sign on the wall and sent us on our way. 3 stars since service overall was mediocre.

Helpful people, actually reasonable prices, honest, easy to find parking and also pretty convenient…read moreto have a post office in it!

McGuckins has everything. Who eats this stuff??? Swedish Salty Licorice!…read moreGlad to know there are more than nuts and bolts in this store, I find unusual things every day. And the service is stellar! Always. And good free parking!

Always friendly and helpful staff. Great sales and events like the tote bag and bucket sales or the…read morepet expo. And I love their new sauces!!!

I always prefer visiting Ace over the other options such as Lowe's or Home Depot…read more It definitely feels more local and the service is top notch! This Ace was no different. It had great service, and I was welcomed and helped find the right paint for my at home project!

When you find a snake in your house (yep!), it was off to Ace I went to find a replacement door…read moresweep and insulation for my front door to keep any more little garter snakes from living rent free in my home. When I was trying to make my selection of door sweeps, an employee was in the aisle and asked if I needed any help. I shared my harrowing tale, and he let me know that they did have some snake repellant in an aisle by the register that worked pretty well. I picked up a small container of "Snake-a-Way" with my other items and was ready to arm myself against future snakes. Ace Hardware gave me coupons for future trips and prices were comparable with other local hardware stores.

Cherry Creek Ace has become our go-to store for just about everythin - gardening supplies, propane…read morerefills, flowers, plants, and all the random home projects that pop up. We actually found them by accident last Christmas when we needed an emergency Christmas tree stand, and we've been coming back ever since. What keeps us coming back is the experience. It's not just that someone asks if you need help when you walk in. Throughout the entire time you're in the store, multiple team members check in to make sure you have what you need. You never feel like you're interrupting someone or that you're on your own. It's a level of service that's become incredibly rare. One visit really stood out. We brought in some hardware from a project because we weren't sure what screws we needed. Instead of sending us to an aisle and wishing us luck, a team member took the time to match the exact size and type we needed. We were able to head home and finish the project that same day. The best way I can describe this place is that it feels like shopping in a different era - in the best possible way. Everyone genuinely seems to care that you have a great experience and leave with the right solution. That's not something you find very often anymore. We're lucky to have them in the neighborhood.

More than not good. Have tried repeatedly to shop there, same basic experience…read more First, large employee turnover. Obviously a journeyman position until the person finds something better with more pay. Never the same person when I come in. Now, on to products and service. Came in today for a spark plug check. First thing was to check the gap, go back, start the machine. I suspected the plug was bad, but started with this. Well guess what, they sell spark plugs, but don't have a gap tool! I commented to the person every machine is different, it does not come off the assembly line correct with this. She just looked at me like I was more than crazy. Did not even offer to help me find a replacement plug. Popcorn hour for the staff? I went to the auto parts store, simple gap tool for reasonable price. If I need building or hardware, I just go to Lowes or HomeDepot. The problem is they cannot connect the dots on a project. Part of that is they don't keep good staff, and that is what I come here for, advice and direction. And, they are frequently out of needed items. Correction - what I used to come here for...

The people at this store were friendly and most helpful. They helped me figure out a fix for a…read morebroken filing cabinet drawer that Lowe's, Home Depot, or Hobby Lobby were not able to help me with.

This used to be 5 stars but it doesn't take much to ruin it. Some of the nicest most helpful people…read moreand one of the most hostile people I have ever met. I have spent several thousand dollars a year at this store over the past decade. I placed a featherweight 2 inch by 2 inch box with a tiny light bulb in it on the stainless steel side table of a display grill while I bent over to tie my shoe. I was absolutely skewered and belittled in front of the whole store by an "older" woman working there yelling that I was damaging their property. I thought she was joking and laughed it off until she kept going treating me like a hoodlum. There were six other employees around and none asked her to calm down which I found really strange. I walked out the door and have been too traumatized to return. This was my second bizarre run in with this employee. I now give all my business to Cherry Creek Ace. Too bad.

The store itself is nice but the service is not. I was in the store for about 20 min before one, of…read moreat least 4 that I had seen, asked if I needed any help. The young ones in the front were too busy conversing, and everyone else looked, but kept walking. Unprofessional and disappointing because I love Ace Hardware.

I stopped in to have a key made and Tim, the store manger was AMAZING! He was so helpful. He went…read morefar above great customer service. Friendly, as well as kind. He will be the reason I will return. Thanks Tim!

This True Value is truly amazing!!! They had all the parts I needed to fix my shower door…read more Incredible customer service from the moment you walk-in and continuing with Robbie in the shop in the back. Robbie found all the parts I needed. Give this hardware store & Robbie a try

We usually go a little further east on the Fax past Quebec for hardware service and materials…read more However, I had a lackluster experience on Saturday. I ask questions when I need help. K did not "Ace" the customer service vibe by a long shot. Not a good feel to be corrected impatiently. I needed help, after all. It appears others don't like their service at this True Value and I'd heard this since my first hardware trip in Denver about 14 years ago. I thought not long ago that the ownership had changed. After the previous day's experience, I was willing to try them out, regardless. Having a bike shop upstairs that I needed to visit was icing on the cake. It may be shouting into the void, but I want to share that True Value hooked me up with parts, advice/instructions, in a prompt encounter that made me feel heard and valued. This'll be my first hardware stop on the Krameria to Yosemite section of Colfax from now on. Thank you. 4.5 stars.