Bought appliance package $4000 with a dishwasher that had a faulty part out of the box. it was…read moredelivered on a Friday and the plumber came the following Wednesday. He discovered the problem. Because it was 48 hours after delivery, we had to work with the manufacturer to get it fixed through a 3rd party. Home Depot's customer service is horrible. will never shop at Home Depot again.

We have been waiting since November 26 to get our stackable washer and dryer and it's been nothing…read morebut a comedy of errors and we still don't have them on December 10. There has been three attempts to get them here and there's an excuse every time or a mistake on the delivery side of it. It's more than exasperating. We will never buy anything from Home Depot even though we know these are subcontractors causing all the issues. It's an entire customer experience for us and with what we've been through this holiday season, hoping to get these new appliances has been heartbreaking. Maddening and head scratching. This company deserves a mark of zero.

I love the owners this is a family owned business for over 100 years. Of all people I should know I…read moream the future arris of this store. I think they have everything you need and more! Bring the whole family! There is something for the kids to do and mom to look at AND dad too! This store has hospitality GREAT service and family owned this is a WONDERFUL store with 5 store fronts of wonderful long lasting items!

always great customer service. Large selection in every department . You may pay a premium however.read more

Needed batteries for my TPMS, so I chose an owner operated store, rather than corporate, because of…read morethe stupid mask rules. The clerk asked if I had a mask, I answered NO, and we conducted the transaction as normal. Another customer came in without a face diaper, and was also assisted without problem. Thank you Arrow, for not totally succumbing to this totally useless government-imposed bullsh*t.

Absolutely love this store. I have been able to find everything that I need 98% of the time. Very…read moreclean store. The staff is always cheerful, smiles and helpful. When I come in, I'm often approached and asked if there is anything they can help me find. The employees offer great advice when i ask. Great quality merchandise. The Garden Center offers a wide variety of flowers, shrubs and trees. I always look forward to spring when it opens up and i can once again browse the gift shop. Stress free shopping all around. Oh, AND... the popcorn is a huge plus. ~ Thank you !!!!

No stars. Exceptionally poor customer service. Will never purchase or rent there again.read more

Customer service is VERY great. The second we stepped in, the employee knew exactly what isle the…read moreproduct we needed was in.

If we had another place to rent a Roto-Rooter If pay double To rent it. The older man Russ is very…read morerude and talks to you like you're an idiot. He talked to the other employees rudely about us like we weren't even there. My husband complained to another employee about him and she didn't really say anything and come to find out from their web page she is a co owner. They people in the community here have said that he's rude to them also. It sucks that it's the only place to rent big equipment from here in Charles city.