I have had two transactions this week involving Charleston Home Inspections. The first was for a buyer client, to which it was done perfectly and professionally. The second was done on a listing of mine and we ran into issues caused by the buyers (NOT THE INSPECTOR). I had to dive in further to get answers and could not have been more pleased with how it was handled. Steve, their chief compliance officer, was absolutely phenomenal with this buyer caused issue. Instead of brushing me aside, he has worked tirelessly in getting a solution. He offered way more than I could have ever expected to help get a resolution. I could not be more thrilled in what he has offered and to that, I would recommend Charleston Home Inspections to any agent in town. They will be my sole inspector moving forward with any clients needs. Thank you so much to Steve for going above and beyond as I greatly appreciate everything. read more

My clients were under contract to buy a brand-new luxury condo with beautiful golf course views. Unexpectedly, the inspection noted few builder oversights that had my clients very concerned. However, ACE owner, Jeff Donaldson, was sure to put my clients at ease - following up with both the builder and contractors to ensure the damaged structures were fixed and made new. He worked directly with all parties involved including both realtors and homeowners. Knowing the time crunch to close, owner Jeff Donaldson ensured the follow-up inspections and engineer inspections were completed immediately following the contractor work. Jeff is incredibly knowledgeable, a true expert of his craft. I look forward to working with Jeff and his team for many more inspections to come! Also note, ACE surpasses industry-standard technology ensuring inspection reminders and procedures were easily accessible for all parties! read more

ACE is a very professional company that seems to put the client at the foremost. Communication was eloquent and precise. Setting up and changing appointments was dealt with in a expeditious manner. On the day of the inspection Bob arrive 10-15 minutes early, introduced himself and listened to our concerns. Although we rambled on and on, Bob was polite and understanding. Bob went around and did his inspection.When he finished in a timely manner, he summarized the items that needed attention. The report arrive the same evening. A couple of minor things we discussed did not make it to the report. As Bob and ACE mentioned in the process and following emails, they are willing to discuss any item in or out of the report. Typically I only write 1 or 2 sentences, but ACE deserves a high recommendation from me and we will definitely request and recommend their expertise. Thanks to all. read more

We highly recommend ACE Preferred Inspections. The new home construction market in Charleston was new to us and we were looking for a knowledgeable and professional firm to represent our best interest! After researching a number of firms in the area, we selected ACE. The management was willing to meet with us to understand our needs, answer our questions about the services ACE provides, and the inspection process in general. We have been delighted with the knowledge of our inspector, his willingness to describe the type of inspection he was conducting, and the company's willingness to answer questions even after the fact. We were impressed the management was willing to meet with us BEFORE we engaged their services. This meeting was important for us. We have been delighted with the services provided by our inspector and the company's flexibility. read more

I recently purchased an older home and used Ace Preferred Inspections. They were able to come out on short notice to meet with us. Upon arriving for our afternoon inspection, the inspector clearly defined what type of items he would be looking for and asked if there were anything that we had concerns about. At the end of the inspection we discussed the findings including the most pressing items. By the next morning we had received the detailed report. This covered a complete break down of the inspection and findings including pictures and even that a few items were near the end of their estimated lifespan. From the time the inspector took to answer our questions after to the detailed report that followed, we feel that we have a great understanding of the state of our new home. I would highly recommend Ace Preferred Inspections to anyone! read more

ACE Preferred consistently provides my real estate clients with thorough inspections. The inspectors are professional, knowledgeable and take time to explain their findings. The documentation includes photos, full lengthy written info as well as a summary of prioritized home repairs. Chris' reports are always available shortly after his work is finished and it's completed so well that my clients have never needed further explanation. Even scheduling an inspection is simple! The phone scheduling agents are always up-beat and efficient. The set-up process is fast and the follow up communication is delivered promptly to your inbox. I can honestly say I enjoy inspection day because I trust their processes and believe I'm offering my clients the best opportunity to learn everything they should know about the home they would like to purchase.. read more

HORRIBLE COMPANY!!!! DO NOT USE THIS COMPANY TO INSPECT YOUR HOME OR CONDIMINIUM! ACE Preferred Inspections sent Youssif to inspect our property. His report was incomplete and did not reflect all of the damages that were discussed during the inspection with our realtor. We contacted Youssif and he agreed to amend the report to reflect the condo's actual condition. Several hours later, Adam Bailey, Field Manger contacted us. He was very rude on the phone and stated that the inspection report would not be amended. We contacted the owner, Jeff Donaldson and he hung up on us twice. We have purchased many properties over the years and have never had such a problem with a home inspection! read more

We hired Ace Preferred Inspections to perform a home inspection in Hilton Head, SC in March 2023. The inspection was done by Patrick Turner. Patrick was extraordinarily thorough, professional and friendly. He was kind enough to address a number of questions I had not only after the inspection, but during it also. I was also able to contact him a few days later for additional information. I would recommend Ace and specifically Patrick for any type of home inspection. I would also like to praise Jennifer, who works at the main office, for her diligence in setting up and resetting the inspection appointment. She has tireless energy and an incredible work ethic. read more

David was awesome! I am new to most of this and he walked me through every step of the way in terms that I could understand. He was clean, with his mask and booties. And he lived not far from there and was very helpful in regards to the area and getting started up in the home. And the final report was complete and in my email inbox by 7am the following morning. Not only would I recommend the company to friends and family but I would take Dave up on that phone call for questions in the future. Super great guy! Super great service!!! read more

Chris did an excellent job inspecting our new home. He was extremely thorough and was willing to briefly go through his findings before he left the home. I had several questions about the electrical systems and HVAC units and he was more than happy to answer all of my questions during his inspection. He is definitely someone that I would recommend to anyone. Ace also does a great job providing detailed information in their binder. They had lists of preferred contractors in the area that are available to make the repairs needed. read more

Harry Womak did a wonderful job of inspecting a new home that I am in the process of buying. He is very through and extremely knowledgeable. He explained everything in terms that I can understand, answered all of my questions and checked everything out very thoroughly. He even explained things to me about the features in the house that I had no idea were there. Ace Preferred makes scheduling a breeze through their website. I was nervous about this process and I was in good hands with Harry. Very positive experience! read more

Chris Ryder performed our inspection and we were not able to be there because we live in Virginia. He was very diligent and I feel like he left us with no doubts because he checked everything possible. Very detailed and specific about what he found especially for the mold since we payed extra for that service. I highly recommend ACE, even though we will not be buying the property inspected we will be using them in the future. Thank you Chris for being our eyes before we made a big mistake buying this property. read more

Ace Preferred inspections is a company I would recommend over & over again. They were extremely responsive to my request for a pre-dry wall inspection that was needed on short notice. I left a message for Zach Donaldson, who was the inspector, to call me to review the report. He walked me through each item, providing the education I needed to fully understand the issues. And he called me back quickly as well. Professional, knowledgeable and responsive. Win, win, win, Call them, you won't regret it. read more

The inspector was on-time, friendly, professional, and as far as I could tell thorough. 4/5 Stars because I was not impressed with the pool inspector that was contracted out by them (timely, professional, and well integrated but a few hundred bucks for very little information) I have not closed on the property, so I cannot give a difinative review if all issues were detected, but I believe the inspector did all he could within the scope of a home inspection. Overall I would use ACE again. read more

ACE Preferred Inspection team is just who we recommend! Their engineering team is very knowledgeable and well versed in many home types, making our unique home seem "normal" to them. Our home needed structural repairs which made us feel overwhelmed as homeowners but ACE was their to inspect and guide the repairs which helped us feel less overwhelmed. Repairs we completed and inspected by ACE and we are grateful that ACE was there for the process. Thank you ACE! B. W read more

I just had my home inspected yesterday 12/5. William was my inspector. The inspection was very thorough inside and out. William was very courteous and answered any questions and concerns I may have had. He had the inspection report ready by that night so I was able to review it very quickly. At the end of the inspection he provided me a binder with alot of useful information and plenty of room to store all my paper work. Would recommend to anyone. read more

The technician who did my inspection was very thorough and took a lot of time talking to me and my daughter about various conditions in the house and what we might do to rectify any of the problems he found or that we brought to his attention. The final Inspection Report was thorough and complete. I couldn't have been more pleased. I was also please to see the contractor recommendations at the end of the report. Very helpful. read more

Jeff and his team do a fantastic job! They went over and above the call of duty for us and even came back out for a free re-inspection after some additional issues were raised. This alone caught and saved us at least 7-10K in major bathroom repairs. You get what you pay for..!. Everything was done on time, communicated perfectly and they are available afterwards. I would easily recommend Jeff to any friend buying a house. read more

We had our inspector come back to have a look after the sellers said all repairs were complete. Are we ever glad we did! The rot under the house was not fixed properly, so the contractor had to come back and get it right. My parents will also be purchasing a home warranty through ACE - they get 18 months of coverage for the price of 12 because they used ACE for the inspection. I thought that was a pretty good deal! read more