I admit I was scared to come here. Fox seemed shady enough, like don't make it worse! Then it happened, Priceline assigned me Ace! It was non refundable so I had no choice. It's honestly sketch looking from the outside. You cannot park near the door, you have to manage a long walk from the parking area, unless you come in on a shuttle. I made the mistake of driving down the rental car return land thinking I could park closer. Nope! Not the most fun w limited mobility. Once inside it's like night and day. Clean, modern, good music. My first time in I got Leah. She's a doll! Like I said it was my first time. The policies are wild to me, after dealing w bigger brands. Larger deposit, you can ONLY go to 4 states in their cars, if you don't have a flight you can't rent without some kind of proof of residence, and my favourite was that you must provide a receipt at drop off showing you got gas within 5 miles of them! That being said, my first time I got an Elantra. It was newer but had almost 40k miles. It was clean and no odor, but the key was wild looking. They have boss at the exit who takes a video of the car going out. I chose to get out, I don't want to be filmed for anything I don't need to be. I left and all was well. I had a killer deal and decided to stay longer. Thinking it'd just be the extra day rate, I called. Ha! $15/day PLUS whatever your rate was. So didn't appreciate it but I did it. Return tried to catch me up with dst, and they give you an hour from the time you pick it up which I appreciate. We talked about it, the time was adjusted, no additional fees. The next time Priceline assigned them again. I got a different guy helping me. I never buy their coverage, the card I use and my insurance cover me. I told him no. I looked at the total on the way out. It looked right, but I didn't realize it was additional on top of what I'd already paid until later. Again I got an Elantra. This one had less than 3K miles on it. Boss was at the gate again, you leave the contract in the car for him, so I didn't see it til I left. They were close to closing but I called customer service. They said they'd escalate it and open a ticket. I've dealt w rental companies before, I didn't feel good about it. I called back and got someone at the actual location. He said he'd have the manager listen to the call again the following day. Gave me a local number and said to follow up if I didn't hear back. I didn't so I reached out. I got DeAngelo and that was the best thing that could've happened. He told me the same as the other guy, and that if I said no, it'd be refunded. He said he'd follow up w me the next day, he also gave me his email. I let anxiety get me and I sent him an email the next day, and right after pressing send. He called me. He joked I didn't trust him, and initially I wasn't sure. I'm glad my tone was chill in my email, DeAngelo is awesome! He apologized and refunded the charge, I thanked him for being a person of his word. Sadly it's rare. I had to get another car, I encountered Reinna. She's also fabulous! She did try to tell me I couldn't rent bc I wasn't flying, after we cleared that up she also saw my history and I had no problem. She uses wipes for EVERYTHING! A woman after my own heart. I carry a bag when I first get a car. It's got wipes, sanitizer, etc to get things wiped. I'm glad I did too, the cleanup isn't always the best. I got another Elantra with 2900 miles. It appeared clean, but I thought I lost something under the seat. There was large crumbs and a grape living out its dream of becoming a raisin. I encountered Brandie at return. Comedic and thorough. She deleted my phone out before I even walked away! Next time I got Leah again. Excellent customer service again. I needed an suv, ended up w a Tucson again w less than 3k miles. Interior could've been cleaner. This time they left the previous person's receipt in the console. Alllll their info right there. I left it. Brandie and I talked about it at return. She cracks me tf up! Boss at the exit finally remembered me. I guess in part bc I get out for filming. He's solid tho, very nice. I've interacted with DeAngelo a few more times since. I told him I didn't mean to bug him, but he appreciates hearing from his customers and made me feel at ease. Pros- New, low mileage fleet AMAZING staff - Thanks again to Leah, DeAngelo, Reinna, and Brandie! Y'all understand customer service and care! 60 min grace from when you pick it up Cons- The building setup The policies - 4x now and no one's ever asked for that receipt Cars need to be cleaned better I had another rental but got assigned to Gilespie. Ngl I was bummed to not see my buds at Ace! The pros outweigh the cons for me, and now I'm excited when assigned to them. read more

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Adds a lot of extra charges Customer support is very slow and passive aggressive Inconvenient location ( two shuttles away from Airport) It's cheaper initial for a reason. But they will try to get all your money! read more

One of the worst experiences I have ever had with a car rental company. I paid the $500 deposit for the advertised $17-per-day rental and arrived with my insurance cards showing that I carry full coverage on my vehicles, including a $500 deductible. Every rental company I have ever used has accepted my insurance card as proof of coverage. However, the employee assisting me, Steve, insisted that I provide additional documentation that most people do not typically carry while traveling. When I explained that I had full coverage and multiple insured vehicles, he told me that if I did not purchase their liability coverage, I would not be allowed to rent the vehicle. He then stated that my insurance was not acceptable because it was from California and claimed California coverage limits are lower than Nevada's, despite the fact that I also have vehicles insured in Nevada. The customer service was terrible. Steve was rude, dismissive, monotone, and offered no solutions whatsoever. What made the situation even worse was that I was not the only customer having issues. Several other travelers in the office were experiencing similar problems and were being treated with the same lack of concern. This location is not conveniently located either. After taking a shuttle from the airport, you have to travel to a second rental location, only to potentially be denied a vehicle and left stranded. In my case, I was left without transportation in 104-degree weather while trying to start my vacation. The staff showed no concern for customers who were stranded and made no effort to help find alternatives. It was a frustrating, stressful, and disappointing experience from start to finish. I will never rent from this company again and would strongly recommend that travelers consider other options. read more

Sloooow customer service! Poor selection of vehicles to choose from. Located in the far back of a dark and sketchy parking lot that you can't pull up to with your vehicle. Instead, you have to park a great distance away and travel on foot to reach the entrance of ace rental car. And last but certainly not lease I was overcharged for the car that I rented. I rented a Dodge Durango for one week which came out to a total of $709.81. They put my credit card on file, I signed the contract, received the keys, and that was that... or at least that's what I thought. Once I returned the vehicle (on time) and checked my email later on that day I seen that they charged me exactly $749.87. I promptly called and spoke with multiple representatives who couldn't explain the additional $40.87. I signed a CONTRACT for a specific dollar amount and was charged more than what was stated in said contract. There's something awfully fishy about that. I've rented countless rental cars from various rental car companies, and I've never had a scenario like this take place. This was my first time renting from Janky Ace. As you may have surmised based on my terrible experience, this will also be my last time renting from Janky Ace Rent-A-Car. Word to the wise: if you're in the market for a good rental car to take on a nice vacation like me or to use for whatever reason you need a rental car for, but don't want to feel like you were conned, swindled, lied to, hoodwinked, bamboozled or tricked into paying more money even after you signed a contract... save yourself the headache, search elsewhere and definitely don't do business with janky ace rental car. read more

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I prepaid car rental through capital one travel and when I got there they said my car wasn't available, I could either pay an upgrade fee or wait hours till my car was ready. The invoice looked overcharged and when I asked about it they said that's because my prepaid wasn't included yet and it would be refunded when I returned car. Ends up there were a bunch of junk fee added that cost more than the prepaid rental fee I paid. Never renting here again. read more

I just encountered one of the best customer service representative ever. I go to pick up our car after arriving from the airport. It was about 7 to 8 people before me and I was in line no more then 5 to 6 minutes. The woman's name was "Michelle" and she was polite and courteous. She had greeted me pleasantly and ask. Do you have a reservation and if so do I have it at hand. I said yes. She then asked for my credit card and drivers licenses. I handed over the documents as she went on to say. Where are you folks from and what brings you to Vegas . I stated. My wife and I visit Vegas every year for our 4th of July wedding anniversary. She said. Congratulations and wish my wife and I a beautiful time while here. She even gave my wife and I a upgrade at better cost. A lot of companies forget how to treat there customers and want the sell. Michelle, made my wife and I. Think about how "great a company "Ace car rental is. We were treated as though we were shopping at Bloomingdale's. People like Michelle, make a day a little brighter and a whole lot better. Exceptional Customer Service. 5 Star !!! read more

An absolute nightmare! I parked at the main car rental building. They are located 3 miles away in what looks like a bunker in a war zone. The office is filthy and grimy. Kids running around screaming, people arguing, etc. I was number 3 in line and it still took forever. They told me I was 'required' to buy their insurance per state law (a blatant lie) if I could not show them a utility bill from my house AND my entire insurance policy with declaration page! Seriously? Who carries their power and gas bill with them or their declarations page? They said that my insurance card (which I carry in my wallet) is not valid for proof of insurance! It's a scam. They are not renting cars here. They are selling insurance. That's why cars are rented for $6-$10/day but insurance ads $30-$50/day. It took 1.5 hours after I arrived to drive away. If you rent from a reputable company at the main building it takes 10 minutes. I have never in my life had to deal with such a nightmare car rental. I will NEVER step foot in here again. Car was also dirty and stunk. read more

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My only complaint is that they close at 8 o'clock P.m. That is an issue picking up the car if the flight is late. Our flight got in at 10:30 so they were closed when we went to pick up the car. We had to Uber to the hotel and then pick up the car the next day. When we went home, we had to bring the car back before 8 PM and our flight didn't leave until 4 o'clock the next morning so that was totally inconvenient. As far as I know, they're the only ones that close early like that. you also have to have a printed copy of your insurance card otherwise they charge you for the extra insurance and there is no way around that. You can't just have the app on your phone. You have to have a printed card. read more

This rental company is alright. From the Vegas airport you have to take two shuttles to get here. It's very far out from the airport. When we arrived late Thursday night it took a long time to get a vehicle. We waited about 30-40 mins. And I guess they ran out of regular cars so they gave us a red mini van which was nice and spacious for just four of us. But the vehicle we got had scratches already on it so we had to tell to make sure they are aware. The next day we had to come back to add my boyfriend's name on the vehicle and that part was very quick and easy. Too bad you can't add names online or through an app. Per usual you have to fill the car with gas before return and I think return was easy. We just pulled up the front and told them we were returning and they took the car. I would give them 3.5 but I gave a 4 just to be nice. read more

Michelle was supper friendly and efficient. I was in and out. Thanks Michelle for getting me to tue casino faster!!! Also leaving Leticia was friendly and funny. What a way to start a vacation!!! read more

ACE Car rental at LAS: Best to avoid. They're cheaper because: 1. Not only are they offsite, but they're even more offsite. You take a first shuttle to the rental car building, then ANOTHER to ACE. Oh - signage is bad, so ASK someone at the rental car center which specific shuttle goes to ACE. (This added a good half-hour delay to getting to our hotel.) 2. ACE requires (they don't tell you this until they text you return instructions) that you need to return the car clean! No garbage, no "excess" dirt. Probably not a problem on a 2-day rental in the sunshine, but for more days, especially if you encounter snow or rain, you may want to go through a car wash before returning the car. read more

Do NOT rent from here. Let's start with the shuttle. You have to take the regular shuttle to the rental car building. But it doesn't end there. You THEN have to get on a smaller shuttle to go to an ever further site, about 10-15 minutes away. To some sketchy lot where there are a bunch of 18 wheelers parked. It's a huge pain in the a-- The car: my car was a Hyundai Sonata. It was kind of beat up. Every pothole made the thing clank and clunk. Every time I started the vehicle I'd get the warning that the oil needed to be changed. The seats were filthy. The car had close to 60,000 miles on it. The insurance: we paid in advance. We have our own insurance which covers us in rentals as well. However when we received the final bill they charged us $60 in random insurance fees. Soooo many people in these reviews have complained about the same thing. Seems very scammy Returning the car: MAKE EXTRA TIME FOR DROP OFF!!! This isn't one of those places you just drop and go. They had one person doing the vehicle intakes. And she was very chatty with everyone else ahead of me. Between that and having to go through the whole shuttle to another shuttle fiasco, I barely made my flight. Like.... Why would you take people from the rental car place to the other rental car place??? Why don't just take people to the damn airport??? Seems lazy. Pro: the shuttle driver was a nice guy. Chatted with him on my drive. He was great. In summary: AVOID THIS PLACE AT ALL COSTS. I'd have happily paid an extra $50-$100 to a better rental car place just to avoid all of this hassle. Read the reviews on here. They are spot on. read more

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Amazing customer service and fast Michelle!!! Definitely will rent again with her. It was so easy and very friendly!

Miss Nelle was so awesome , she took her time to explain to me what I wasn't understanding read more

ACE Rent A Car - Car Rental Near Me - Las Vegas, Nevada

Do not rent a car from here if your flight leave before 8 Am because they are closed their hours are 8 a m until 10 p m . I had to get a uber from ace to my hotel and a uber to the airport because my flight left a 6:05 am. This caused me to spend additional funds I hadn't plan for. read more

Leticia and Michelle were fabulous! Extremely nice, helpful, and made the process of renting a car as seamless as possible.

Seamless experience from initial checking to exiting the parking lot. Leticia was exceptional and even assisted in connecting bluetooth read more

Michelle and Leticia were super helpful. we had a good experience with Ace Rent a car.

Brandie was amazing during my return! She made the drop-off process quick and seamless. Everything was handled professionally and efficiently, and I really appreciated her friendly attitude. Great service overall! read more

I was charged for insurance that I explicitly refused at the counter when picking up my rental car. I contacted the head office to explain that I felt taken advantage of and that charges were added despite my refusal, but they refused to remove the fees. This experience was extremely disappointing and feels dishonest. I will never rent with ACE Rent A Car again, and I want other customers to be aware of this situation before booking with this company. read more

Excellent rockstar service Steve was outstanding great guy!!! Fast easy great service excellent value once again Steve was outstanding professional courteous helped me with everything I needed and guided me through. We'll see me again thank you and thank you again Steve. read more

ACE Rent A Car - Thank you Steve for the outstanding service - Car Rental Near Me - Las Vegas, Nevada

Leticia was awesome, we appreciate her conversation and good spirt, she let us know where we could find some good tacos. Excellent service!

I prepaid for rental (fri-Mon) through PayPal in full $246.65 but was charged again at the Ace office plus deposit ($300) & charged insurance in which I declined (I have my own insurance) $155, which I filed a complaint for a refund. The person who helped me was (King) beware of him charging you twice for rental & adding insurance ect to you bill after you declined it.... (Sneaky) Will NEVER rent from them again read more

ACE Rent A Car - PayPal rental payment paid in full - Car Rental Near Me - Las Vegas, Nevada

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the worst rental experience ever. they are sadests there, refusing to honor my prepaid res. insurance, cox bill, southwest bill from january not good enough. they could care less about the customer. had to dispute this bill. ruined my son's vacation. will tell everyone i know. ace98041800 read more

Cindy was fantastic! She got me checked in and out quickly and efficiently, making the whole rental process with Ace Rental Car smooth and stress-free. Friendly, professional, and on top of everything -- unfortunately they did not have the class of car I booked and I was not willing to wait. IMPORTANT UPDATE: The shuttle does NOT take you to and from the airport but rather the rental car center!!! This adds a significant amount of time to any planning. read more

Best rent a car experience so far. We came in from San Diego for my Daughter's flag football tournament. Thank you Will anfor helping me with my rental!! The car was cute and clean. It was a Kona Hyundai. I will definitely rent from here again on my next trip back. read more

Latisha didn't amazing job... Need more people like her. She took care of everything and took all the proper pictures that would need to be taken. read more

Highly highly recommend to AVOID this place. 1) This is a budget car rental that charges for every little bit of thing. If you think you're taking a couple of bucks, they charge an extra $21/day for additional fees. 2) They also ran out of cars and downgraded us without any refunds/compensation. 3) It is super far from the airport. It's actually off-site of the airport. It does take 2 shuttles just to get here. Make sure you account 1.5 hrs just to get here. read more

Beware of bait-and-switch tactics by some car rental companies in Las Vegas. I visited Las Vegas in March 2026 and initially had a reservation with Easirent. That arrangement fell through when the estimated cost on my confirmed reservation more than doubled, largely due to pressure to purchase insurance I did not need. I then turned to ACE Rent A Car, a company I had used before with generally decent experiences. This time, however, the situation was quite different. The agent refused to accept the liability coverage provided by my credit card company and asked instead for proof of my comprehensive policy with Farmers Insurance. It took some time to pull up the policy on my phone, and it is a high-coverage plan. Despite this, the agent still declined to accept it. At that point, realizing I had little choice, I purchased their insurance, suspecting that selling short-term, high-cost insurance was a significant part of their business model. After returning home, I sent my insurance documentation to their corporate office to demonstrate that I already had sufficient coverage and had been pressured into buying unnecessary insurance. Within a week, they refunded the charge, which confirmed my concern that this practice is predatory and targets tired travelers. Furthermore, I booked the rental through Expedia. In my experience, the platform does little to hold these rental companies accountable for such practices, which effectively enables these situations to occur. I would advise caution and recommend avoiding companies such as Advantage, Easirent, ACE, and similar rental agencies around the Las Vegas airport that appear to offer unusually good deals. Doing so may save you time, money, and considerable frustration. read more

Our agent IZZY great and friendly! Fast service, helpful tips, ensured we knew rules. Alot nicer than most rental car placea

If I could give a 0 I would. The express deals are quote non-refundable even though I did not use their service. You know why? I was charged $390 on my phone for an express deal that included " exclusive 60 percent cyber sales this week," "no additional charge up front." I didn't take the service because there was an additional $622 (security deposit plus total complete insurance package) when I purchased the collision insurance online already for $130. This is was a complete scam and nasty business strategy from Priceline. When I called for a full refund and went in person they said it was non refundable, even when I did not leave with a rental car. Just because rental cars are struggling during the holidays it doesn't mean you should scam people who work 2 full time job and want a nice vacation for herself.... I can't even be mad at the representative because she felt bad for me for calling a Lyft alone at 11pm knowing that she works for a corrupt company that does not clarify the terms and conditions of a rental agreement that are at least helpful to the car renter..... read more

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Stay away from Ace in Las Vegas. Some people complain about it being off site but I know that about Ace which is rt next door to Fox Rental Car. However, there were a few issues with Ace that I do not want to ever deal with again. Firstly, you do have to take another shuttle from the LV car rental facility to get to Ace (and Fox). As I was waiting for the shuttle, 3 Fox shuttles came and went before an Ace shuttle came around. I was about to just jump on the Fox shuttle as I knew that they were next to Ace. When I finally got to their rental office (it is kinda janky as another reviewer said), it was quiet, just one person in front of me in line. When it was my turn, the agent was not a very nice woman. Apparently, Ace is now requiring that you not only show your car insurance verification, you must also show what coverage you have. She told me, read the sign and that it is to be in compliance with the state of NV. I rent a car in LV every 4-6 weeks and if this is a new rule, I can't be the only one who has shown up without my car insurance coverage. Ace also never posted anything on their website notifying customers of the change. Using my phone, I had to go through everything looking for my car insurance policy. I showed her the car insurance verification from my AAA app and she looked at me with an impatient, annoyed look and said again, read the sign. She told me this at least 3 times with that same face. I finally found it. Final issue, she asked me if I wanted to upgrade, I said no as I was planning to just casino hop short distances. I didn't need a nicer car. Other car rental agencies are very good with giving upgrades. Not Ace! I got a Nissan Versa that didn't have a key fob. I'm okay with that. I can start a car with the key. But this car didn't even have automatic key locks. You have to manually lock all the doors. I didn't even know they still make cars like that! Final word - stay away from Ace if you can. Go to Fox. They have lower rates too but their cars are much nicer (as is their facility) and they will upgrade for no charge if they can. read more

Very smooth process with friendly people including shuttle driver, agent, and inspection with Leticia.

"I will never rent from Ace Rent A Car again. This was my first time using their services at the Las Vegas location, and it has been a total nightmare of 'bad business' and clerical incompetence. At pickup, I followed all protocols: I provided proof of my own personal full-coverage insurance and explicitly declined their internal coverage. Despite this, they failed to record it correctly and charged me for insurance I did not authorize. I have been trying to resolve this for over eight days. I have an open ticket and have been in contact with Teresa, Donovan, and Anthony, yet despite the clear evidence I've provided, no refund has been issued. It feels like a deliberate runaround. Dealing with this team has been an exercise in frustration; they are quick to take your money but refuse to take responsibility for their own documentation errors. read more

Santa Fe is a dream to drive. Clean car low miles. Consistent good service. No frills. Brandie was great!

Latisha did great getting us going! We appreciate it. Nice new car. Clean and freshly washed

Izzy was amazing. She helped us, and we had no worries about our vehicle I would recommend my family and friends to rent her

These People charged me for Insurance even though I showed them I had Insurance. Beware and understand what you are signing. They are a scam. read more

Leticia was the sweetest. Conversing with her was a great start to my day. Was actually supposed to get a rental from a different company yesterday but with all the hidden fees changed our mind and came out to $300+ more than expected. Will definitely be only coming to ace when I'm in vegas. Second time renting with them and Always makes the process go by so smoothly. read more

excellent service laticia was very helpful. Fast service. It's my new go to rental car spot.