Honestly reading these previous reviews I'm confused because I honestly had the best experience and easiest experiences at a car rental service while traveling and I travel A LOT ! , we waited like we would at any location but no more than 20 /30 min upon our arrival to Vegas airport we followed instructions to take the bus to the shuttle , the shuttle was there as soon as we got off the bus and took us straight to the facility . We waited about 20ish minutes to be helped and the branch manager who was very occupied stopped and helped out the line to move along faster since it was quite busy . The branch manager was nothing but polite , very knowledgeable and great help , our paper work went very prompt and smooth and we were out of the office in under a hour with our vehicle right outside ready to drive off ! The branch manager was super great and also gave us some excellent recommendations in the Vegas area since this was our first time visiting . Honestly I recommend this location the prices are affordable and the service was great ! Returning the vehicle was even easier we drove up handed the worker the keys and all was squared away the shuttle was already at the facility waiting to take us to the bus terminal to get to our terminal at the airport . Great experience easiest experience ! Note : they do let you know if there is anything wrong w the car you document like you should at ANY rental place and you report it and if you're happy or satisfied as a consumer you let them know prior to leaving with the vehicle . read more

Was a misleading experience for me. Knew was landing with a time crunch and to keep to schedule booked rental that was advertised at airport. The airport shuttle took us to the car rental which was short and quick; however it wasn't made clear an additional shuttle would need to be taken from there to a satellite location and that only picked up every 15 minutes or so. Would not use this service again personally but if you're aware of the extra time and want to save a little might be for you... read more

Always check your bill? There was a $209.00 extra charge that never got resolved and had to dispute the bill. Wrong car was on my contract for the whole 10 days. Had an appointment with this Manager and had to wait 45 mins for her lunch to be over. Poor overall management Save your time money and go to a well known car rental. read more

DO NOT RENT from them. Their online prices are false advertisements and they have no intention of honoring the advertised price. We got to the rental location and the representative informed us of several mandatory additional fees that would be added to the online price. Those additional fees were not disclosed anywhere in the online reservation process and raised the total price by 3x. The representative became quite rude when we declined this and refused to rent for the advertised price. Even though we cancelled the reservation and went to a different car rental company, they have not refunded the reservation fee. I'm disputing that through the credit card right now. They're quite far away from the airport as well, maybe they're hoping that once people have made that trip, they'll be willing to pay more rather than go back to the airport for a different rental car company. read more

It took almost an hour to get a cehicle after turning down all the suggested upgrades and added insurance. Also, i was told that I'm only allowed 150 miles per day and will be charged 50 cents a mile thereafter. My contract states unlomited miles. They also told me that i would be responsible for any tire blowout or cracks in the windshield or any other glass. I decided to check the tires and they were bald.. the vehicle was unsafe to drive. If you hit any rain, you're DEAD. They were pissed that i brought this up but gave me another vehicle. I wonder who they rented that vehicle to. See pics of tires. Also they said the tank was full and that i had to bring it back full. The tank was just over 3/4 full. read more

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8/7/25: I know, I know, I know...I said I would NEVER come back here & trust me, it was NOT my choice!!! My fiancé just HAD TO come here to "save money" after I begged him to go to a reputable rental car place. Did he listen...NOPE! So, know we are right back in the same situation as last time but at their new location. Please believe the reviews & save yourself the headache. We waited for 30 minutes at the airport just to be picked up & was picked up by a man BLASTING gangster rap the entire ride. We got to their new location & there weren't many people waiting, but we still had to wait a long time after placing our name on their wait list. The same nasty lady was there from last time. I'm pretty sure it's the same one people are complaining about in the other reviews. Some folks have jobs they hate yet won't quit for the life of them. This one needs to get into a new line of work ASAP...something away from people. She is a human dark cloud spewing nastiness and anger to every customer she interacts with. After 10 years, we were able to get probably the dirtiest car they had on the lot. Dirty...filthy...damaged. I mean, what in the world??? They have no care or concern for their vehicles at all. Even during turn in, we were met by no one and had to go inside to ask them to come for what they had to do so that we could go to the airport. After 20 mins of waiting, a man who only spoke Spanish came out, wrote on a tiny notepad & then motioned for us to take a picture of it. We did that & went inside to make sure we were good. They said we were. Who knows??? I've said it before & I am reiterating it...GO ELSEWHERE!!! read more

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Tonya the Manager, is amazing, always courteous, helpful, and customer service is always a pleasure with her and Easirent is my preferred rental car, please when I come to Vegas monthly! read more

I rented a vehicle from their 3176 W Martin Ave location in Las Vegas. Nothing wrong with the car itself, but we couldn't find any info on their out of state usage when we said we were taking the car to Arizona for a few days. $25 a day. Plus having to wait a half hour to get the car. I could reserve another vehicle from somewhere else for less and get a better car. Another customer said he got pulled over for expired plates and had to argue about it with Easirent. I won't use them again. read more

Shitty service, car broke down and no shuttle service to pick you up, had to pay $115 Uber no refund read more

Easirent Rent a Car - Same - Car Rental Near Me - Las Vegas, Nevada

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The worst rental experience I've ever experienced. I'd give this place a 0 if I could. First the place is so stretchy looking. Inside the building is even worse. I stood in the longest line. They only had two people behind the counter and moved as slow as sloths no kidding. The car they gave me looked as if it came from a junk yard. Scratches, dents, marks you name it was on there. I made sure to do a video around the car to have proof that is not my doing. Upon dropping off the vehicle they asked me if I needed a shuttle ride. I agreed. Unfortunately they did not mention they only drop off at the airport nearby and I needed to return to the my hotel. The driver was so rude and told me to get out to take a uber or taxi. Safe to say I will never waste my money on this place again. Unprofessional service. read more

Don't even come here. Just go to ACE, Fox, or somewhere else. They're not any cheaper, and a lot of people, including me, end up waiting in line for 1.5 to 2 hours. Why waste that much time on your trip? Honest comment from a local: go somewhere else. They said they had 200 bookings, but why take that many reservations if they can't handle them and end up making people stand there for 2 hours? They only had 2 staff members and 1 manager, everything moved painfully slow, and the staff were rude. read more

I'm gonna be generous here. Their price is great. 3 stars. That's how we found them for their low rental prices. But you do have to be careful as it seems like they will charge you for extras not included in the standard price. We heard the clerk caution the previous customer about going off road or out of state. We had no problems denying insurance coverage since our insurance covers us but there are some things like cracked / chipped windshield which I think we have to pay for if damaged upon return (I think). Make sure to bring along proof of insurance. Luckily I have a copy of our policy on my phone. Biggest issue for us was that the clerk said "all is good your car is over there with full tank of gas and to return the car with full tank to avoid extra charges". We drove away assuming the tank was full.. Less than a mile down the road I noticed the tank was only 3/4 full!!! There is the scam? If you don't catch this you would end up filling the tank upon return buying gas for the company you did not use. I took a picture of the gas gauge immediately and when we got to our hotel I called them and spoke to a rep. Some back and forth with the manager and they asked me to send the image. Long story short they agreed to make a note on our rental agreement to return the car "like for like"... IE 3/4 full. Whew!!! Upon return I spoke with the agent receiving cars and told him of the situation. He noted on the inspection sheet that customer picked up car with 1/2 tank. I told him 3/4 tank. Anyways he was very apologetic and accommodating which is why 3 stars and not 2. You can save some bucks with Easirent but be careful and diligent read more

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I would like to say that Annie was very helpful she made it so easy and fast I highly recommend easirent after landing feeling exhausted she made it fast and easy read more

Easirent Rent a Car - Car Rental Near Me - Las Vegas, Nevada

Do NOT rent from here!!!!!!! Waited 2 hours for my rental car even though I rented in 2 weeks in advance. They have hidden fees that they slap on last minute! They are 10 minute drive from the Las Vegas airport. Then they're reps act all nice like they're cutting you a special deal - total sleazebuckets. read more

Worst rental car experience ever! Car filthy inside and out Staff rude They have the craziest insurance requirements- They make you Video the car when you take it - they don't look at it with you - when you come back they inspect it and you need to show them the damage in the video Stay away read more

I wanted to be sure we completed our trip before writing this review. Oh wow, what's crazy nightmare... the car rental place was not where all the others are grouped together, we arrived at the rental place (our flight was delayed over an hour. So we get in line and there were 5 people in front of us... it took nearly two hours for us to reach a customer service person... during which we saw several parties leave... someone tells my wife it's because of a shift change, no communication from anyone to the waiting patrons. The "easirental" is not so easy... finally get to the representative,who started off fine, but then we get to our car (Rav 4)...car wouldn't work, was told also since we were three hours late, even though nearly two hours were spent in their line. We are told we have to pay a $26 fee for being late... ended up with a dirty car , one with a big scratch on the passenger door, cracking the windshield and tire light is on...two of the tires look balding. Never never again...sure it was lesser money, but not worth the hassle. Oh and our contract didn't even have the correct car on it...so we tried calling numerous times and calls would get dropped. Such a horrible experience. The upside to the whole experience, the return took less than 10 minutes. Zero stars if that was possible. read more

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I had a confirmed rental car reservation scheduled for December 21 through December 26. Unfortunately, I made the decision to cancel my booking at the counter due to the extremely rude, condescending, and unprofessional behavior of the front desk clerk who assisted me. I have been renting vehicles in Las Vegas for over 15 years with both small and major rental companies, and I can confidently say I have never encountered customer service as poor as what I experienced at your location. When I asked basic and reasonable questions regarding pricing and policies, the clerk was dismissive, unhelpful, and spoke to me in a tone that made me feel deeply uncomfortable as a woman. His demeanor was unnecessarily hostile and disrespectful. The interaction left me so upset that I was physically shaking when I left your office. I canceled my reservation not because of price or availability, but because I did not feel comfortable giving my business--or my personal information--to a company whose representative treated me in such a manner. Additionally, I found Easirent's policies to be misleading and reflective of poor business practices, which only compounded the negative experience. This situation highlights a serious need for improved employee training, particularly in customer service, professionalism, and respectful communication. No customer should ever feel demeaned or unsafe when conducting business. I hope Easirent takes this complaint seriously and addresses the conduct of its staff. read more

This company's 1-star rating speaks for itself. They will try to squeeze every penny from you--for example, they require you to log in online to prove your insurance (your physical ID won't be accepted). What kind of company does that? If you do rent here, make sure you take a full video of the car and document every scratch, ding, or crack, because they will try to hold you responsible for pre-existing damage. Save yourself the headache--avoid Easirent and go with a reputable company. On top of that, the staff are extremely unprofessional. I waited over two hours just to get a rental while one employee (heavy set, hair burshed back) barely helped a single customer in that time, spending most of it hiding behind the monitor or wandering around doing nothing. Completely unacceptable. read more

They billed additional $233.23 and charge me $193.34 for a one day rental that I already paid $39.89. Nobody ever answers at the Easirent Vegas office. Calls forward to customer service who can't help. They refer me back to the local branch. I filed credit card dispute. They sent agreement I signed for $39.89 (which wasn't disputed & was already paid) and some receipts that are not my name and not my card number as proof. Interesting that $233.23 -$39.89 equals $193.34. My credit card company reopened my claim. read more

Easirent Rent a Car - Easirent Refutal Letter - Car Rental Near Me - Las Vegas, Nevada

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Stay Away from Easirent - Hidden Fees & very poor maintained vehicles. Renting with them was a HUGE mistake. When I arrived, they hit me with a surprise "out-of-state" fee that doubled the cost of my rental. I had already prepaid, and when I questioned the extra $193 fee that no other rentalcar companies charge, I was told I could cancel -- but I'd lose my entire prepaid $232 amount. In other words, I had no real choice but to pay the hidden fee. Saying it was "optional" for me to continue with the rental is flat-out dishonest because I would have been out $232. The car itself was clearly not maintained, and it gave me issues the whole week with multiple maintenance and warning lights. For more than $400, the bare minimum expectation is a safe, reliable vehicle. Instead, I got a car that shouldn't have been on the road and that i couldn't rely on driving across the desert with no cell service. To make things worse, I realized that i only had a 1/4 of a tank of fuel when picking up the car. I noticed this the next morning before leaving the Las Vegas region. Thats another 3/4 of a tank of gas that I had to pay for because they shorted me. That was another $50 loss. The most disturbing part? When I returned the car I reported its leaking tire that had to be refilled every 2 days and the oil maintenance light coming on every couple days but was told the next day over the phone that it was rented out again and they don't know of any issues, even though I reported it when it was returned. Easirent ignored the safety concerns completely and passed the headache to the next customer. They don't cover tire issues on their rentals so if that bad tire blows, its up to you to replace. Their "solution" was to offer me 10% off a future rental -- as if I'd ever use this company again. That's insulting and not helpful at all. And to anyone reading this: if Easirent comments here asking me to "reach out to customer service," don't be fooled. I've already gone down that road -- they are not interested in fixing the issue. Those replies are just for show so it looks like they care when in reality they don't. Bottom line: Easirent runs on hidden fees, poorly maintained cars, and shady practices. I would STRONGLY advise anyone considering them to stay far away. Pay a little more with a reputable company (it will be cheaper in the end) and save yourself the stress, extra charges, and safety risks. Ultimately I ended up paying way more than if I would have gone with any other company from the beginning. Learn from my mistakes. Please don't rent from Easirent / Easiscam. read more

Easirent Rent a Car - Many maintenance issues. Stopped 3 times to fill a leaking tire. Not a dependable. Scary driving across the desert with no cell service - Car Rental Near Me - Las Vegas, Nevada

Upon my arrival and entering the building it looked a little sketchy. I don't know how to explain it, but it was not what I expected. Waited a while due to their only being one assistant to help the long line. When approaching the desk, I was greeted with amazing customer service from an assistant by the name "Demetrius". He was very helpful and made all of the introduction to the building and long line acceptable. Great professionalism and very welcoming seeing that I was flying in from out of town. My tires of my rental car were near balled and that was a little scary but all and all everything worked out great. I don't know if evaluations, promotions or raises of wages is approaching soon, but even if not, Demetrius definitely deserves a HUGE one because if he wasn't their sharing is great service to us customers this would have been a bad review or a BBB report. Thank you again, Loretta read more

Complaint Summary: Esirent Car Rentals - Deceptive and Unfair Business Practices On November 7, 2025, we rented a vehicle from Esirent Car Rentals. Approximately ten minutes after leaving the rental lot, we noticed a crack in the windshield and immediately returned the vehicle. Upon inspection, the manager on duty insisted that I was responsible for the damage and stated I would be charged $650.00, despite the crack clearly being pre-existing. After researching online, I discovered several other reviews from customers reporting the same issue -- being charged for damages that already existed. While arranging for a vehicle exchange, the manager told us that the $650.00 would be charged to my mother's debit card and that my $500.00 security deposit (taken from my credit card) would be refunded. On November 11, 2025, after noticing that my $500 deposit had not been refunded, I went to the office in person. The manager on duty, Tonya, informed me that they were also keeping the $500 deposit, contradicting what was originally stated. This was shocking, dishonest, and clearly deceptive. After a heated dispute and contacting Metro Police, Tonya ultimately refunded my $500, but only because I stood firm and refused to be taken advantage of. It's concerning to think how many customers -- especially those who might not push back -- have been victims of the same treatment. Given the pattern reflected in numerous online reviews, I strongly believe this business engages in systematic deceptive practices, including charging customers for pre-existing damage and withholding deposits without justification. I respectfully request that Consumer Affairs investigate Esirent Car Rentals to protect future customers from becoming victims of these unethical actions. If you are reading this and have experienced similar deceptive business practices, I strongly encourage you to file a complaint with the Nevada Consumer Affairs Office. The online process is simple and straightforward, and your report can help protect other consumers from being taken advantage of. read more

Not sure why there's so many bad reviews but I wanted to express my gratitude to all the staff here. You guys made my first ever car rental smooth and easygoing. The whole process in the beginning only took about 15 minutes and dropping it off took less than 5 minutes and he still explained everything clearly. (I forgot his name but he was working on Jan 11 2025 at 11:45pm) The only thing is I did have to take two shuttles but other than that the wait isn't even bad. The shuttles were ready right when I dropped my car off. Late at night they only have one person so there obviously a wait which they tell you on that anyway. The insurance policy was explained clearly and it wasn't bad of a price either. $30-$70 a day so it's worth it! Thanks again for all the help. I highly recommend this place! read more

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Kind of sketchy upon arrival. If you flew in, you have to take the bus to the car rental, then heres ANOTHER pick up to take you to their office. It just made us feel a little weird. There was a short line, maybe 3 people ahead of me. However still waited over 1.5 hours. Staff was extremely slow and no sense of urgency. Maybe if we were greeted or given a number so we could sit I would have been okay. Instead, had to stand in a line and watch how slow they moved. Watched how others got really impatient with their team. Car rental was fine, the car drove well. But when returning there were other cars waiting for staff member to get checked in. It was a young man who was rushing cause it was only him. When it was my turn, the first thing I did was give the man the keys and then proceeded to gathered all my belonging and got on the bus so we could go the main car rental, AND THEN to the Airport. At the airport I got a voicemail saying they did NOT receive my keys. That I was going to lose my deposit of $250 if not returned. I was going through security so I couldn't pick up. I call back immediately to tell them I definitely returned the keys. The lady on the phone said she will call back. Never did. At this point I had 4 hours at the gate to kill. I kept calling to find out if the keys were ever found, kept getting answered by another office. They said they will leave a message to call back. No response. I had to wait a few days to see if they would release my deposit and eventually they did. I will happily go elsewhere. Pay more money, than to deal with their mess. And the ordeal was not worth it even if their prices are cheaper than their competitors. read more

Very slow!! Also they added insurance despite us providing verification of insurance coverage. Three times they claimed they took the charge for insurance off and they never did. Blamed it on home office and said it takes at least 30 days to refund. We disputed the charge with our credit card company and Easirent continued to claim we owed them. We did not dispute the rental part, just the insurance charge. Should have known it was an issue when another customer bitterly complained about them as he was turning in his car and we were picking ours up. Sure enough he was correct. They should be reported to the BBB and to the Nevada Attorney General for unfair and deceptive business practices. read more

Booked a car via Priceline. Arrived to the shuttle stop, took us 45 min waiting for shuttle (people at the stop were saying they waited for 55 min). Finally arrived at the location, seated in wait room for 2+ hours. I walked to the manager, asked her what is the reason for such long wait and if we are going to get our car, she simply walked away without answering. We booked uber and left. I was in Vegas for 1 day, didn't want to waste it waiting in line. Later I made few attempts to get a refund: Priceline sending me to easirent, easirent sending me to Priceline. No one wants to be accountable. Stay away from this place! read more

This was the worst place to rent a car from.The staff was rude and very nasty. They charge a fee an additional fee to take the car out of state. I DO NOT RECOMMEND ANYONE TO RENT A CAR FROM THIS PLACE. read more

Hands down the worse place I have ever rented a car from. They r slow, unprofessional, rude. So glad we decided to leave this establishment. Please stay clear of this place. Don't even think about ever renting a car from this place. read more

Don't even consider this place. It's soooooo bad. That's all I can really say. From the moment the van pulled up, the driver texting while driving, the place it self. So bad. The car.. bad. The customer service bad... read more

I wish I would have known about this place. This is most horrible experience I've ever had with any company! If you go to Vegas, be sure to rent for a company that the car is at the airport and not away!!!! This place is NOT EASY AT ALL! They are rude and very unprofessional! Not sure how they stay in business. read more

Easirent Rent a Car - One person helping 10 people - Car Rental Near Me - Las Vegas, Nevada

DO NOT WASTE THE TIME! IF YOU HAVE RESERVATIONS, CANCEL! The shuttle is a prologue reflective of this rental company but was the best part of what was to be discovered...UNACCEPTABLE! Although the cost was the lowest, it is NOT worth expectations. Arrived @1:00pm on Wednesday, 08/13/2025, with reservations for 2:30pm. Walking into the rental center was a strange layout for sure. You are to sign in at the desk on a clipboard wan wait to be called. As we sat in the area far from the desk, the people awaiting were complaining about the wait time and having only 1 staff member to assist. Several people began to leave as others (about 10 parties) remained over 4 hours. We left after 3:00pm due the average time spent per guest took about 1 hour. There was no manager available, it was stated by a pending customer "Someone called in sick." During our wait, the groups were becoming more upset and obnoxious about the time waiting for service. Reserved from another rental company (FOX Rental) and had a much better and incomparable process. Being that our reservations were passed 2 hours for cancelation, I was unable to use the app to proceed with cancelation. Experian couldn't offer any support with only apologies. Working with credit card company to dispute our reservation that NEVER provided service or a contact to register out dissatisfaction. read more

I booked an SUV from Easirent for four days after finding them online. Their prices looked competitive, and I prepaid for the reservation to secure the vehicle and get a small discount for paying upfront. I specifically chose the unlimited miles option. When we arrived for our scheduled pick-up, we were surprised to find the location was an empty warehouse with no other customers in sight. Even so, it took nearly an hour before anyone helped us. The atmosphere felt more like a detention center check-in than a professional rental counter. Once we were finally seen, the representative told us that despite my reservation clearly stating unlimited miles, because we were local renters, we were only allowed 700 miles. We explained we would be driving about 900 miles and were told it would cost an extra $20 per day. He also informed us of a $750 deposit (again, because we were local), which was never disclosed during booking. After going back and forth--frustrated but needing to get on the road--we reluctantly agreed to pay the extra $20 per day. At that point, the representative suddenly said oh no there were no SUVS available at all. Why wasn't that the first thing he told us? Instead, we wasted an hour being upsold, misled, and strung along, only to be told there was no vehicle for us in the first place. And when we asked about canceling, they said no refund--only a credit for future use. Easirent completely failed to deliver on their advertised service, wasted our time, and handled the situation with zero transparency. I will never book with them again, and I strongly suggest avoiding this company altogether. read more

Easirent is a scam - avoid I am an experienced traveler and never seen anything like the experience with easirent. When I got to the counter in Las Vegas I was asked for proof of auto insurance or my quoted rate would double from about $200 to $400. Fortunately after 10 minutes of searching my insurance provider I was able to find it. I was never notified that this document was necessary. Others who were in the hour long line were not so fortunate and were trapped. The car had no gas, was on E and we stressed to find the nearest station. On return the attendant pressured us to give a tip because 'extra' work was necessary to clean the car. This was completely a lie and I had to ask if he was going to flag the car as dirty as a penalty for not tipping. He did not. However easirent does not give any receipts so you have no proof. I took photos of their paperwork and the car. This only 50% of the unacceptable experience. Avoid! read more

DO NOT RENT from them! It's not at center have to shuttle to center then take another van- then I get there, guy is so rude to couple behind me- I get to counter and they won't take my business ins policy, which has never been an issue anywhere else- and wanted to charge me $59 a day for basic coverage- 177 extra til Sunday am, 2 1/2 days- read more

DO NOT. I repeat, DO NOT book your car rental here. Customer service is so bad. No consideration of your time. You are NOT allowed to take your car out of the state of Nevada. If you do, you have to pay $40 a day while it's outside of the state of Nevada and limited miles! read more

The worst car rental experience I've ever experienced...they should not be in business. Should be receiving zero stars. Explore other options and save yourself time. There's value in your time that they do not respect. read more

Very slow service. Waited 1hr to just to getting the counter only had 4 people ahead of me. SERVICE WAS NOT GOOD RUDE. Had to provide proof of insurance and a declaration page. I guess you pay for what you get. Never again read more

Please don't rent a car from this company - it's a complete waste of time. We had to wait 40 minutes for the shuttle at the airport. A large group of people was also waiting, and when we called the company, they shamelessly lied, claiming the shuttle had been there and left 10 minutes earlier - absolutely nobody saw it! They were processing just one customer for more than 30 minutes. Is that even acceptable? read more

DO NOT RECOMMEND EASIRENT TO ANYONE! Be prepared to wait for a long time before you're seen. When you walk in, there is no direction or welcome sign that tells you where to go. You go to the very back, give the worker your name, sit down, then wait a while to be called to another counter. They will try to push for add ons like people say. The manager (I believe she is) is VERY RUDE. She was putting a few customers down and doubting another family down because of their pricing. She is not kind and that's no way to talk to a person, let alone a paying customer. I get it, the customer isn't always right, but there's a right way to talk to someone. Good luck trying to reach them via phone. They never answer. I'll be honest, I'm pretty sure they leave the phone off the hook on purpose. They don't even call back either. Their only saving grace is one of their shuttle drivers. I didn't get a name, but he's an African American man. He was soooo kind and funny. Give this man a raise! Their customer support isn't much help either. read more

By far the absolute worst experience I've ever had tenting a car. What usually takes a few minutes took a few hours for many customers. I waited over an hour to get a car. Keep in mind I had prior reservations and it still didn't matter. In talking with other customers, some had been waiting 3 hours and 2 hours just to pick up a car. In addition, they are unreasonable when it comes to using your own insurance. With most rental companies you decline coverage and use your personal insurance. For them, you must show the complete copy of your insurance policy or pay over $100 for basic coverage. The manager there is extremely rude and lacks customer service skills. I will NEVER rent from them again. Do NOT waste your time with this unprofessional company. I wish there was a way to give them zero stars. Nightmare experience! read more