Vroom vroom ! When something happens your ride, you end up here. I cannot count the number of times that we have been here . So here we go! The customer service here is amazing, epic, and outstanding. When you're without your ride? You panic! What am I going to do now ? The answer! Enterprise! Again, outstanding service and excellent service from this location. Every time something has happened to the vehicle, a phone call is all it takes and we are in a rental. Whether it be the insurance company or private pay. Use Enterprise! This last experience, yesterday actually the car is MIA, and an individual needs the car to make it happen these days. The insurance sent over the authorization and the paperwork was signed within a couple hours. We are back in shape for now while we await the limbo of the process for our car . The staff could not be more excited to get us off and ready to go, and vroom away. Thank for making a difference. A simple positive gesture made the whole experience even easier and bett read more

Enterprise Rent-A-Car - The ride for now!! - Car Rental Near Me - Las Vegas, Nevada

Diego helped me with my reservations. Easy process. For pick up and drop off. Definitely be back to this location

Went to the enterprise in the Sahara resort. Love the customer service associate hunter helped me out there. He was wonderful . Very helpful. Recommend 100%. I choose this one over all enterprises in Las Vegas n v. Thank you hunter read more

2/27/2024- Our resort concierge does a fantastic job with taking care of our needs while at the resort.. I had her reserve a car over a month ago for two days, then we went with three days.. 9 am the car was supposed to be delivered to the resort- Unfortunately, the person that she made the arrangements, had left the company and did not change the agreement ...(car was to be delivered Wednesday).. So bummed because we had to wait and didn't get the car until 10.. which messed up our day of plans.. Finally got the car !! Hope there is better training for these kind of situations... read more

Enterprise Rent-A-Car - Totally different breed compared to my Lexus NX... easy to find in the lot though.. - Car Rental Near Me - Las Vegas, Nevada

I had the worst customer service experience ever at the Enterprise on Eastern. Caliber Collision brought my mom there, and they were the ones who set up the rental. From the start, my mom told them we were going through an insurance claim. Not once did anyone mention that she would have to pay anything out of pocket. It wasn't a problem to pay, but she simply wasn't prepared for it. When we were outside, the employee, Ty, handed my mom the iPad very rudely. My mom has difficulty holding onto things, so she steadied the iPad just long enough to put in her initials. He then snatched it back from her and finally told us about the payment. Again--we were not prepared, and I only had cash, so we had to transfer funds to complete the payment. While my mom was transferring money, Ty was on his phone texting, not paying attention to us at all. We apologized and told him we were almost done, and he didn't even acknowledge us. At that point, I went inside and asked two other employees--who were much kinder--if Ty was a manager. They said no, so I explained that if possible, this behavior should be brought to the attention of someone who supervises him, because he was being extremely rude and clearly didn't want to help us. We were the last customers, and even though they close at 5:30, it felt like he was annoyed that he still had to assist us. When I returned outside, my mom was just finishing her transfer. Instead of saying anything like "I'll be inside--let me know when you're ready," Ty just walked away without a word and went back inside. A few seconds later, my mom finished, so we went back in. At that point I was frustrated and asked him whether he planned to take the payment outside or inside. He responded rudely with, "I'll take it right here." I paid, and when I told him, "I'm sorry, but you have been incredibly rude. This is the worst customer service," all he said repeatedly was, "I feel you, I feel you," without taking any responsibility or showing any professionalism. I strongly suggest that if you rent here, avoid working with Ty. read more

NEVER AGain!!! This was the first time I have used Enterprise in years. I figured I'd give it a shot. I called to ask about a change. I got a quote. I went ahead and called the airline to see if I could make a change pertaining to the same trip. I went ahead and made the change with the airline. When I called Enterprise back lass than an hour later, they quoted me double to make the change. DOUBLE??? RU Kidding me. I rent at least 10x a year. NEVER EVER Again will it be with Enterprise. read more

Tyler gives Excellent Service and is very Knowledgeable, Patient, and Kind! All of The Staff is also very attentive! Thank you!!

DON'T GO TO THIS BRANCH!! I booked a reservation for a car Got there and NO CAR AVAILABLE?? The agent there was very crappy!! He never tried to help at all!!! Just said Nothing I can do for you And went about his business It cost me the taxi ride over there!! UNBELIEVEABLE!! Then I see they were about to CLOSE IT ONLY MAKES ME THINK? HE COULDNT WAIT TO GET HOME!! read more

Thought I was going to be getting a bit of a discount with my recent Enterprise Car Rental - but I was wrong. Had rented weekly for $156. and had been renewing. they sent out an email about all these so called 'deals'.... save 15%! WRONG - they waste your time and they actually increased the prices before applying the 15% discount, so now weekly charge is $180.00... at the counter in Vegas Rainbow location, and I stated that was no deal-while that was enough to send the clerk off on this passive/aggressive rant,..., god you'd think it was the cure for cancer. I said forget it then, I'll just use my points - but no... according to clerk you already booked online and can't use points at counter. who makes the rules? They lost me as a customer and now I understand why everyone is going to TURO.... read more

UPDATE: They have made it right with me, so I am very pleased! I've been driving my car back & forth to So Cal about once a month. Wanted to rent a car this trip due to the extreme heat. My 2014 Lexus now has over 90k miles, and with record-breaking temperatures, I don't want to risk overheating and being stuck on the side of the road under the blazing sun. They gave me a nice Jeep Cherokee. But there are no floor mats (no biggie), and NO SPARE TIRE. My hubby called to complain, and they told him, "If she breaks down, just call them". That defeats the whole purpose of me renting the car in the 1st place!!! Kinda pissed right now. read more

Mr. Agaba and his staff at the Eastern branch went above and beyond to resolve a horrible experience at the Warm Sorings branch, swapping out a vehicle, no questions asked and providing exceptional customer service. Note- Even if this branch isn't closest to you for pick up, it's worth it to deal with them rather than the Warm Springs branch whose management is rude and condescending. read more

Enterprise gave me a full refund on my deposit I am very satisfied The situation has been fairly resolved

Without a doubt the worst customer service I've experienced bar none! Even though I had a reservation through my insurance company, they made me wait all weekend without renting me a vehicle as they overbooked without reaching out to any other Enterprise to resolve the situation. Then the woman that worked there lied and said that I made the wrong reservation date even though I showed her on my phone she was not being truthful. Both Trevor and Chris, refuse to give me the district manager's name, and then stated they don't care tell whoever I want about what happened..... You choose if you want to trust these guys with a rental car. read more

Well 6 years later, I was rear ended and the insurance company wanted me to rent from enterprise but low and behold we cannot because the last time we rented from here and they saw it was through our insurance company. And the actual location wanted us to pay $600 for damage we told them about but the employee failed to write. Then when we call to dispute they say it's actually $480 but will offer to $200 off. So really just trying to get any money out of us. ENTERPRISE IS A JOKE and this location is just out to get people. read more

A manager replied to my review, but it was just for show. It has been 3 weeks since I was promised follow-up from a regional manager and I haven't heard anything. I checked in and heard back a week later from a customer service agent. She let me know that they appreciated my feedback and that my case was closed. Don't waste 3 weeks of your time emailing them if they reply to your review. read more

We rent a car at least once, maybe twice, a year. Every time we go on a road trip, we rent a car. Usually from the location near the Henderson Auto Mall. This year, I was pleased to see that Enterprise has a location at the Henderson Executive Airport which is very near my house, so I rented from them. At a few minutes past 7:00 AM the day before the reservation, I was awakened by the phone ringing. Grrr! It was Enterprise calling to tell me that the Airport location was still closed due to COVID; that we should pick up the vehicle at the location on Eastern Avenue in the parking lot they share with Cafe Rio and several other businesses. We try to avoid Eastern Avenue; and we don't go into that parking lot. It's small and very congested; it's hard to get in and out. But go there we did. When the Chevy Tahoe was brought out, it had a damaged 'running board.' The very polite young man showed us that it's smaller than a dollar bill, so not to worry about it. He also pointed out dirt on the exterior and told us that it was dirt, not damage. The vehicle had not been washed; it was dirty. They did provide two sets of keys but they were joined together; so what they actually provided was one huge honkin' set of keys. We immediately knew that would be a problem. And it was. California has been hit hard by COVID, so restaurants may only serve diners outside; no inside seating right now. Accordingly, they have converted parking lots, sidewalks and city parking spaces to table space. Tables are at a premium. The keys are too big for my husband's pocket -- or for anyone's pocket. The keys are too big for my purse. The keys are so big, they take up an entire place setting at a table. VERY inconvenient. Sure enough, after we had been in California a couple of days, we had plans to drive to our friends' hotel, pick them up for breakfast, and then the four of us were headed out for a museum and other activities. My husband was loading the back of the vehicle and laid the keys down, in the back of the vehicle. He closed the tailgate and then shouted a curse word. He had locked the keys in. Not the first time that's happened on vacation; you're off your routine, the vehicle is unfamiliar to you. But normally, he would lock the keys into the rental vehicle and I would simply pull my set of keys out of my purse. Couldn't do that because we had only been given the one set. We lost 1.5 hours of vacation time while we called for roadside assistance. (We had paid the extra $6/day to get RA.) Our friends left for breakfast without us. When we returned the car, my husband complained to a different young man about that. Instead of apologizing, he defended their practice saying that they get more $ when they sell the car if they are able to provide the buyer with both sets of keys. I told him that, that being the case, we wouldn't return to Enterprise. His response? "Okay." The vehicle was not clean when we picked it up. I pushed the front passenger seat back only to find cat hair and Doritos crumbs. There was a hole in the carpet under the driver's seat; exposed wires. This was the dirtiest car I've ever rented. It was dirty inside and out. It didn't feel clean and it certainly had not been sanitized with any pandemic cleaning protocol I see some rental car agencies advertising on TV. Vehicle only had 1/4 tank of fuel in it when it was delivered to us, so we had to go to Costco to fill it before we could even think about heading to California. That's just wrong. And the parking lot did in fact suck; it was, as I knew it would be, small and congested. Horrible location. If you do rent from Enterprise, go to their location near the Henderson Auto Mall. Better selection, better customer service, clean cars and a larger easier parking situation. Don't be fooled by the Response from Enterprise Customer Service dated 20 Aug. I did provide the requested information immediately. It is now 2 Sept and I have not had the promised followup. So today I replied "Did you all change your mind about responding to my negative Yelp review?" Their response? Two phone calls from the actual store itself; one from the young man to whom we turned in the RC; and then from a woman who wanted to talk about our experience with the Armada. (It was a Tahoe.) I have no intention of making a career out of these complaints; I'm done. I have now booked hotels for THREE road trips in 2021 and will not be using Enterprise for any of them. read more

Enterprise Rent-A-Car - Call it what you will, this is ONE set of car keys. So when they got locked into the vehicle, we lost 1.5 hours of vacation fun w/friends. - Car Rental Near Me - Las Vegas, Nevada

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The worst customer service ever had from a car rental company; They lie to the clients upon taking reservations and continue to lie more, Within the hour I walked in there were at least 4-5 customers at the same predicament standing by the counter. No counting how many walked in and walked out. Very bad management and customer service with no alternative suggestions for supplemental other locations , bad communications and would not trust their maintenance. read more

Run from this place! My friend had a flat tire, like a complete shredded blow out of a tire, and they told her they couldn't be there to help her for two hours! We were just a mile down the road from the center on Eastern and Richmar. I was there to help her. Enterprise Rent-A-Car uses Discount Tire for repairs, ad we were in the parking lot of a Chevron right by Discount Tires on Eastern & Warm Springs. They wouldn't let her bring the car to Discount Tires for help. Then they said she would have to pay for their roadside assistance if she didn't purchase the roadside assistance plan they offered her! So heads up, pay for the roadside assistance, or you will get burned! I ended up taking her down to the rental store. They were rude, accusatory towards her, like she did something wrong to the tires of the car, and treated her like she was the one giving them a problem. Mind you it was 95 degrees outside. When we walked into this location, it smelled like a sewer backed up, and I was gagging, not even understanding how their employees were working in this kind of condition. The whole experience was so bad, I will never rent a car from Enterprise, even if they have the cheapest rates! I can't believe that this is how they treat customers in Las Vegas! This happened in the afternoon. read more

I would like to say that this place is amazing! Emily is super nice and very accommodating to her customers. Michael was also a pleasure and knowledgeable. Chris also gave me a ride back home after drop off very professional! read more

Needed a car rental as my car was in the collision shop. My appointment was set for 5:30pm (30 minutes before they close). I did my best to leave work on time, but I got stuck at work. I manage to get there by 5:55pm though (sorry!) and they were pretty busy. I was definitely their last customer of the day and I know they all wanted to go home (I mean who doesn't), but they still took their time to assist me. I was offered an option of a truck, but no thank you, I will stick with the little gas efficient Corolla. haha. However, the car was just returned so they had to give it a quick wash before handing me the keys. The interior still has bad odor though, and the seats were badly stained. A few days went by and the smell did not go away. Those seats are in dire need of some deeeeeeeep cleaning. Anyways, great customer service but smelly car. read more

I just want to say I had a different better experience Chris and Robert possess outstanding customer service compare from last experience with this place. read more

I haven't rented vehicles from here, ever. Never really even rented cars before, until recently. I have never had a bad experience at any of the locations but this location put the cherry on top of wanting to give them a great review. I dropped off my rental yesterday 10/10/19, about 145pm. They called me not even two hours later to let me know that I had left my ear pods in the vehicle. Anyone would have taken these BUT these guys called to let me know they had them for me, ready for pick up! Totally badass of them and over the top professionalism!! 5 in my book! Keep it up! read more

Enterprise Rent-A-Car - Car Rental Near Me - Las Vegas, Nevada

I would like to thank Taylor, Bri and Kris for taking really good care of me. My car was damaged to the flood in Vegas; they had a driver pick me up and everything was basically ready to go working closely with my insurance. Great staff, friendly and helpful. Red Mini Cooper was a little nice ride! Returned 9/28/23.... La S Allen read more

I have always went to this location for my car rental. Nikki was always great but once they got a new manager named Emily my renting experience was horrible. I spoke with Trevor the day before I had to renew my rental agreement and was guaranteed a specific amount. So the next day when I went in and Emily said I had to pay a different amount, I was upset and disappointed. Also on top of that I only got $150 back on my previous deposit. At least give my full refund back because you didn't honor the amount for the rental that was guaranteed by your employee. I would not recommend this location because of their new manager Emily she is horrible and does not work with you. This would be my last time coming to this location. read more

This office has it together! They were professional, friendly and they made the rental car process effortless. Very impressive guys, thank you for being so excellent at what you do! Top notch! read more

I should have left as soon as I walked in but I had no choice this was the one near the collision place and the one they contacted. Vegas is HOT and I'm not sure if the air just didn't work well or they are trying to save a buck and have it set high. Either way it was uncomfortably warm and musty smelling! On to the car. I was provided a smelly nissan Altima with a warning light on for low washer fluid. No tint so my wife and kids burnt themselves several times on the seats and seat belts. Lastly the car shakes when you apply the brakes. Really?! Enterprise truly doesn't care about the customers only revenue. At least do the maintenance on your vehicles so the customer feels safe! Very disappointed! read more

Rental Agreement 2N0Q9R It was my first time using this location and Both Kris,Chris,and AJ was great They answered my Question and assured me they would have it in the system i needed a ride to be picked up and dropped off. The day I needed to rent the car I called to make sure of when They was going to come and I spoke to a Emily and she was very rude as If I was bugging her. I was just trying to confirm when they was going to come pick me up as it was 10 till and I hadn't got a call. She rudely told me they will call when they on they way. I called back after the time I was suppose to be picked up which was 10am and spoke to Chris and he made sure a driver was out. AJ was the driver great attitude and friendly. When I return the car I was waiting in the lobby and Emily came in looked at me didn't greet me didn't ask me if I need any help and spoke to Garry another employee there. Another Gentleman came in and stood at the counter and she greeted him and took his keys as he was returning his car. I had to say to emily that I was here and was returning my car as well. Then she said I can take your keys and gave them to another gentleman to do it. I felt like she was still rude from 5 days previous when I spoke to her. All along with a sign hanging in the Lobby saying Our customer our our priority. Well I felt like i was more of a number than a priority with Emily. On the way home Gary seemed frustrated that he needed to take me home and asked me where I live then as I tried to give him my address so he could put it in his GPS and he said to me no you navigate and tell me how to get to your home. I was a little put off but seeing how Emily had spoke to him earlier I think he was just in a bad mood. I looked it up in my phone and directed him to my home. I must say I was disappointed as I have always trusted enterprise and even bought a car from enterprise. My advice if you don't like your job which is helping customers maybe this might not be the job for you. read more

We are repeat clients due to the outstanding customer service and reasonable rates. They are also conveniently located away from the airport. The representatives are friendly and professional; you can speak to a real person when you call; they are usually not crowded; process is quick and easy; vehicles are always in "like-new" condition. I highly recommend this business. read more

I came in to get a rental after my car was totaled and Julian gave me phenomenal customer service. He was extremely knowledgeable with the cars that were available. Make sure you ask for Julian when you come to Enterprise!! read more

Jhena and Olivia are absolutely amazing. I rent a car on a weekly basis from this location specifically because of there customer service, friendliness and professionalism. I'm young and disabled came with my service dog not an easy task to handle and Jhena got my door for me, brought her screen to me so I could catch my breath seated, same with Olivia they are so patient with me and don't mind repeating things to me. The cars are always super clean and running no issues. The driver man who's lovey picks me up all the time super nice and professional. Thanks Enterprise u have a great team at this location! read more

We needed to rent a car due to our car being involved in an accident and needed major body repairs. Because the at fault driver did not have insurance we had to file a claim through our insurance. USAA set us up through Enterprise so we made arrangements through this location on Eastern being the closet to our home. Mike, the manager, was amazing and made a very stressful situation go seamless. He got us a great vehicle and made us feel very taken care of. Overall our experience with Mike and the staff at the Eastern location was fantastic and I wouldn't hesitate to recommend them. If we are ever in need of a rental we will definitely go see Mike. I would give you 10 stars if I could but since I can't thank you for giving us 5 star treatment! read more

Reserved SUV 3 weeks prior to pu date. I called day prior to confirm. When I went to pick it up, there were no cars available. The rep drove me 20 min away to pu a car at another location. All of this while my husband was waiting at the car repair shop for me to pick him up. The shuttle van reeked of smoke, even though there was a no smoking sticker on the dashboard. I do want to compliment the customer service rep, Olivia, who remained calm, courteous and polite. All of this took an extra 1 hour 15 minutes This was the location on Eastern Ave. Enterprise takes pride in their customer service, but time is something we cannot get back. read more

Today I tried to rent a truck from these guys. I had a reservation set up specifically so I could pull a trailer. I was picked up and brought to the location in 9555 Eastern Ave. The guy Derrick who picked me up drove so fast getting to the location that I asked him if he had stolen the van we were in? He said oh sorry sir I didn't realize I was driving so fast. I couldn't see the exact speed but HHS's to brace myself in the back seat because he would go around corners so fast. Once at the locction I said I needed a truck as the reservation discribed.... he asked if a Nissan Frontier would work. I said no I need to tow a trailer. He knew I was uupset and said he could have someone take me to a I other location that has trucks that have a trailer hitch. The location I was sent to was a commercial location and they told me I would have to pay the difference from $40.25 to $67.00 I said no this was not my mistake. I called enterprise and did my due diligence asking for a truck that I could tow a small trailer with. No one at enterprise said a word about the fact that their regular trucks can't tow. I am currently on my way to a third location to get a half ton Ram truck that is incapable of towing. I will NEVER... EVER do business with Thessaloniki misfitts again. Horrible communication and the people who drive are unsafe!! By the way I started this mess at 10:30 am it's now 11:39 and we still haven't arrived at this location that has the truck. I think 2 hours is too long to rent a truck. read more

Enterprise Rent-A-Car - This is the location I went to first... didn't get a pic of the second but it's 10 mins From the first location. - Car Rental Near Me - Las Vegas, Nevada

Left my garage door opener and housing community gate transponder and they have no answers as to what happened to them. My fault for leaving them, I know.. But for a company that prides itself on being family owned, you'd think they'd have better processes for items left in their cars because I'm sure it happens all the time. Probably gonna have to go spend $75 and $120 on new ones. Will update this review if these are returned to me. read more

This was by far the best rental experience EVER ! redeemed my opinion of Enterprise. Was suppose to pick up my car at the airport - line for the bus to take you to the rental car center was to long so I taxied it to my destination instead ... called them they sent someone to pick me up and take me to a different location after my work day was done ... the driver was totaling amazing .. we talked about Waylon Jennings , George straight , Dean Martin .... sweetest man ... then I get to the location and I am helped immediately by a gentleman who was super nice and fast. Got an upgrade and went about my evening .... this will be my Go to location now that I will be working in Vegas more often. Thanks guys !! read more

I can confirm this is location has the worst customer service I have been stand here for 30 mins have yet to even be acknowledged so I have know idea how to check in or anything. When I finally got acknowledged they said they didn't have my vehicle when I called and specifically ask if the vehicle was there. Then... He informed me that the vehicle was at another location I said can you call to make sure he said "we know they will have it". I said AGAIN can you call and confirm it He said again we know I asked again could he confirm it because when I called this location they said the same thing. Every time I rent from enterprise it is some outlandish issue but this location really is terrible. read more

Terrible service, unhelpful, uncooperative, & try to upsell. Found smaller car with another branch, called to switch cars and this lady who answered put me on hold (supposedly to check ) FOR 55 MINUTES, when I finally hung up. Do not deal with this branch! read more

The receptionist was very polite and courteous. I didn't have to wait long to get a car. Mathew went out of his way to get me a decent vehicle it was clean and like new. I would rent a car at this location again. Bravo to the owner and staff. read more

We rented a car from the Enterprise Car Rental on 9555 S Eastern. We were very impressed with every aspect of our visit. When we arrived, we were greeted by "Jordan" who was friendly and professional. Jordan had our car ready (a Jeep Compass). Jordan efficiently went over all of our options and within a few minutes we were on our way down the road. A couple of days later when we returned the car, "Jordan" asked if we were happy with the car. We replied that the car was excellent. He then inspected the vehicle and provided us with a detailed receipt. This is exactly what customers want: 1. Friendly and Courteous 2. Vehicle availability and cleanliness 3. Ease of transaction (in and out). We will not hesitate to rent from this location in the future.... kudos to "Jordan" read more

Immediately after picking up their only rental available, right rear tire was visibly low and confirmed by the tire sensor. I should've questioned it but did not. At the suggestion of the rental office went to a Mieneke where they were unable to fix. After calling office and other locations that were unwilling to help, finally got a hold of an agent and was encouraged to go to Firestone to have it fixed. read more